Citizens Financial Group, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Citizens subverted the Revdex.com process by saying they were investigating when in fact they informed us that they were not going to rectify their fraud They only responded when they were "investigating" leaving us no choice but to reject their solution since none was offered Do not allow them to work the system of your organization In addition, when we closed our account with them we discovered much deeper fraud than we knew about They had opened a savings and overdraft account without our knowledge or consent (*** *** just got in so much trouble for this exact fraud) In addition, the check they wrote us could not be cashed electronically as they their checks don't write out a number box (perhaps we should start charging them $a month for the inconvenience) We were forced to close two loans (including our mortgage) and ALL of the accounts at this bank Every bit of Citizens behavior throughout this process has been underhanded, disrespectful and unlawful and if they are not going to give us our $then the claim is unresolved!
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms
***-*** by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on March 29, 2016. A detailed response with enclosures has been
communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr***
by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI thank the Office of the Chairman of Citizens Bank for working with me and assisting me in resolving this matter
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr*** on September 4, 2015. A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. As communicated via telephone to Ms*** on May 5, 2016, we are still researching her concerns. A detailed response will be provided to our
customer by way of telephone or letter once our research is completed.In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Thank you,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
They have tried to call me once, and then never responded to my voicemail
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have not received a resolution from Citizens Bank
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on March 29, 2017. A detailed response has been communicated to our
customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Ms*** by way of
telephone or letterThis message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Sincerely,Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on May 24, A detailed response has been communicated to our customer by
way of telephone Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have received the check, but they have not concluded their research in regards to the credit reporting.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As previously stated in my original complaint, I would like to be refunded $in overdraft fees from Citizens Bank as my account was never in the negativeAttached is a screenshot of my online banking transactions from 12/28/to 12/31/that display my account in the positive and getting charged with overdraft fees regardless
Regards,
*** ***

Tell us why here
We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated
directly to Mr*** by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms*** on July 22, 2015. A detailed response has been communicated to the customer by way
of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter
Please let us know if we can be of any further assistance
Sincerely,
Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry As communicated via telephone to Ms*** on October 16, 2017, we are still researching her concerns A detailed response will be provided to our
customer by way of telephone or letter This message is merely an interim response until our research is completed Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I've been holding off responding back, because I wanted to wait until after I got their response in the mail before I clicked "accept/decline", but it's over a week and I still haven't heard back from them/received anythingAnd if I pushed accept, I wasn't sure if that would have closed my case out, because I'm definitely not happy with how things areAnd then today, my sis had my card so she could deposit money into my account, and the teller put out quite a bit of my information though she showed no id and even let her know that that wasn't her accountSo I'm just not ok with how things are going, and I just want the online banking straightened out and I need the tellers to know what has to be shown before they can give out certain personal information (like account balances/how many accounts people have)
Regards,
*** ***

Good Morning, We would like to provide more information regarding Case #*** for *** ***, a complaint currently being reported as “Closed as Unresolved”. On August 20, we received a rebuttal communication from Mr*** in response to our status update stating we were still researching his concerns. On August 30, we provided a second status update explaining we would also be providing a written response to the Consumer Financial Protection Bureau to which Mr*** communicated a second rebuttal complaint. A detailed resolution has been provided to our customer via mail on September 26, ( Copy attached for your files) We have fully addressed Mr***’s concerns and request this complaint status be updated accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to *** *** by way
of telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank