Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with MrKauf on June 29, 2016. A detailed response has been communicated to the customer
by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was first contacted by *** on 10/and was told it would take about a week to resolve my problem and agreed to have a follcall no later than 11/I followed up on 11/@ 3:since *** had not contact me, she had no update in fact said she had "no idea" how long it would take but to be patientIn the meantime I am driving a car that I have paid for in full and still don't have a title for itI followed up again today @ 12:and left *** a voice mail but have not received an update. In summary, my issue has not been resolved and the outlook on getting it resolved seems undetermined at this point
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms*** by way of
telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on November 17, 2017. A detailed response has been communicated to the customer
by way of letter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possible. Our response is in the final stages of approval and we will be providing a detailed resolution to *** * *** by way of letter, shortly. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr*** by way of
telephone or letterThis message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms*** by way of telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
THE REASON YOU HAVE NOT RECEIVED A RESPONSE CONFIRMING THE COMPLAINT HAS BEEN RESOLVED BECAUSE IT HASN'T.CITIZENS BANK HAS NOT SENT ME A LETTER STATING THE COLLECTION CASE HAS BEEN CLOSED AND THEY HAVE NOT ADMITTED ANY WRONGDOING IN THE MATTER
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr***
by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. The reason for the rejection is that I have not received any correspondence from the business (Citizen Bank) yet after more than two weeksThey have not stopped their unfair charges as specified against us and have not return the deed for our property although we have paid off completely our loan more than months agoThey are fully responsible for any consequence from their actionsRegards,
*** **

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on March 20, 2017. A detailed response has been communicated to the
customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is not resolved as agreed uponThe bank stated that they would credit the new check cost after I provided documentation that I called the bank, which was provided and is attached to this caseAfter which, they denied that they would do anything and stated they would not be refunding any feesThis was purely to profit from unsuspecting consumers with the banks giving NO notification to the outstanding balance or chargesThey did not honor their side of the agreement and closed to the account without telling the consumer to raise additional fees
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have attached a screenshot of my bank statement clearly stating that I paid my overdraft before the overdraft fee was chargedThen the gentleman decided to credit my account what I already paid without my authorization. *** *** *** Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr*** by way of
telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr*** on October 6, 2016, we are still researching his concerns.A detailed response will be provided to our customer by
way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please note that we have fully addressed this matter directly with Ms*** on August 8, 2016. A detailed response has been communicated to the customer by way
of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the ChairmanCitizens Bank

I was contacted by *** on Thursday, October regarding the issue I am havingShe stated she would get back to me and I am waiting for her to call back to see what if anything can be done regarding the payment arrangement*** was professionalHoping to hear something soonThank You! ~*** *** ~

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with *** *** on June 23, 2015. A detailed response has been communicated to
the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Our response is in the final stages of approval and we will be providing a detailed resolution to Ms*** by way of letter, shortly Sincerely,Office of the ChairmanCitizens Bank