Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr*** on July 7, 2015. A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr*** on November 16, 2016, we are still researching his concerns.A detailed response will be provided to our customer by way of letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** ***

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional inquiry.A detailed response will be communicated directly to Ms*** by way of letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaints for the customer referenced below and welcome the opportunity to respond to our customer's additional concernsPlease note that we have fully addressed this matter directly with Ms*** on March 5, 2018. A detailed response has been communicated to
the customer by way of letter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] I do not accept the response from Citizens bank, as I have no faith in their willingness to resolve this matter in a fair, reasonable and timely mannerUntil such time, I will continue to hold my positionI would prefer to be contacted through Revdex.com for the time being, as all my efforts to resolve the issues directly with Citizens bank failed completely Citizens bank needs to show goodwill in wanting to resolve this matter quickly and fairly
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns.Our response is in the final stages of approvalWe will be providing a detailed resolution to Mr*** by way of letter. Sincerely,Office of the ChairmanCitizens Bank

Tell us why here
We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated
directly to Mr*** by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowi again do not "reject" their response due to the desire to await the letter and then to respond appropriately.Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on April 12, 2017. A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
They have not responded in writing to our complaint and we had to call multiple times to speak with the person supposedly in charge only to have her state that now that she had everything she would reviewI think from the number and consistency of complaints that this business is only interested in charging fees in any which way that they can and our next complaint will be to a more powerful agency
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to ***
*** by way of telephone or letterThis message is merely an interim response until our research is completed. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr*** on July 1, 2015. A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] In regards to complaint ***, when speaking with the bank in March I was given several excuses( The amount was incorrect, then the amount was correct and it was a carry over charge, so I asked why it wasn't carried over at the time of the inquiry wasn't brought forwardFirst I was told it was for cash advances from November 2015, I told them that at that point the account had been closed for monthsMrHerbert then told me he did not know that it was my intent to close the accountI have sent you a copy of the cashiers check marked with an * where it stated payoff of the accountThe check was made out to them directlythe check was hand delivered to the branchThey have agreed to a partial payment as per a copy from the Con form protect bureauI would like the full amount for the returned for February and March

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** The letter simply states they received the complaintIt doesn't state what if anything they will do
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr*** on February 16, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of
letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The account rep, ***, made a single phone callThere was no ither correspondenceI reached out and left repeated voicemails which were ignored to understand if my account and case had been resolved*** stated that if I sent proof of my telephone correpondence that there would be an adjustment made to *** and a credit for the new checks I had just purchasedUpon doing that, she then informs me that the date I called is too late and that Citizens will be doing nothingThis is a repeated bait and switch for Citizens to make a profit on unjust fees and costs and also negatively effect my creditI have made every effort to resolve and Citizens has repeatedly changed their story, shut down andignored communication and refuses to honor their side if the agreement to resolve this matter.There has been repeated unfair practices and treatment to unknowing consumers purely for Citizens to charge repeated fees and charge offs without the consumer knowingI am requesting a full copy of all communication documentation and any efforts Citizens claimed they made to resolve this issueAlso, please contact my attorney for future correspondence, *** *** ***, ***
Regards,
*** ***

Good Afternoon, We would like to provide more information regarding Case #*** for *** ***, a complaint currently being reported as “Closed as Unresolved”. On February 13, we received a rebuttal complaint from Ms***On February 15, we provided a status update stating our response was in the final stages of approval and we would be providing a detailed resolution by way of letter as soon as possible. A detailed response letter has been provided to our customer via mail on February 16, 2018. ( Copy attached for your files) Although the outcome may not have been what Ms*** had hoped for, we feel we have fully addressed this matter and consider this issue resolved. We request this complaint status be updated accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,***Office of the ChairmanCitizens Bank