Citizens Financial Group, Inc.

Good Afternoon, We would like to provide more information regarding Case #*** for *** ***, a complaint currently being reported as “Closed as Unresolved”. On March 10, we mailed our resolution letter with enclosures to Ms*** and also provided an emailed copy of our response to the Pennsylvania Department of Banking. On March 16, the Revdex.com closed this complaint as unresolved. Although the outcome may not have been what Ms*** had hoped for, we feel we have fully addressed this matter and consider this issue resolved. Please update the status of this complaint accordingly. Please let me know if you need any further details. Thank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on April 7, 2017. A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

The first case #*** for *** ** was closed by the Revdex.com as unresolved on August 18, We did provide updates on the status of this complaint as still being researched on July 28th and again on August 14, The customer rebutted our in progress update claiming the bank has not made contact.We would like this status updated because the bank has attempted to contact *** ** on several occasions but the telephone number provided is disconnected and the second number we had on file has a constant fast busy signal We are still researching this customer issue and will provide our resolution to *** ** once our research has been completed

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on February 4, 2016. A detailed response has been communicated to the
customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Our response is in the final stages of approval and we will be providing a detailed resolution to Ms*** by way of letter, shortly Sincerely,Office of the ChairmanCitizens Bank

I still did not received any promised letters in mail
Regards,
*** ***

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with *** *** on June 12, 2015. A detailed response has been communicated to
the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Customer response letters were mailed on April 24, and May 27, to address Mr***’s initial complaint letters to the Bank. In addition to the Revdex.com complaints, Mr*** also filed complaints with the Consumer Financial Protection Bureau, the Office of the Comptroller of the Currency and the Massachusetts Attorney General’s office. We responded to the customer and the CFPB, OCC and Revdex.com complaints in writing on July 8, 2015. And, the MA AG complaint on July 9, 2015, also by mailed letters. Additionally, we have had numerous phone conversations with Mr*** during the time period of April thru July 2015. Our position remains the same and we consider this matter closed

Revdex.com:We have had the worse luck getting connected Please schedule a minute call that works for both of us and we can close this case I look forward to getting your email so we can agree on a time that works for both of us.Thank you,***
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The business and I have been playing phone tag, they did not answer my call during biz hours and they left me a message saying they are sending me a letter I guess I will wait for the letter but this issue is not resolved
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms*** on September 22, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of
telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possible. Our response is in the final stages of approval and we will be providing a detailed resolution to Ms*** by way of letter, shortly. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[It doesn't matter how many letters, lies or excuses this bank providesThe facts are they were supplied with a confirmation of a wire transaction from *** to my checking account and they have failed to apply the money to my accountInstead they closed my account, reported falsely to 3rd party companies that I abused my account and have been nothing but rude and disrespectful during the entire process. ]
Regards,
*** ***

Citizens Bank has been informed of this mater four months ago, Mr*** promised my money back numerous time by email, and by phone.Every person I talked to from Citizens Bank agreed to the fact I'm entitled to receive my money back.Please see attached document
Regards,
*** ***

Tell us why here...?
We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr*** on July 10, 2015. A detailed response has been communicated
to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter
Please let us know if we can be of any further assistance
Sincerely,
Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have received a phone call letting me know that they are researching the complaintI have had no follow up
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Ms*** by way of letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr*** by way of
telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowI've been in contact with Citizens bank over the phone last week 9/17/in regards to this matterI was told by a manager they DO NOT pay bills sent to themThey are not willing to pay what they owe *** *** ***
Regards,
*** ***

Revdex.com:
I haven't received the letter they sent me yet, but I checked my bank account to see if there was any change, and truly they went above and beyond what I asked forThank you so muchAnd thank you Revdex.com, I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Thank you again,
*** ***