City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 4, 2016.  We will continue to work directly with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service  on March 16, 2016.  Please allow sufficient time for postal
delivery.

A representative from the Office of Customer Advocate contacted the
customer by telephone on January 24, 2018 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 1, 2016.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company told me that they are still going to record me regardless of what I tell them. I have been very clear that I do not want to be recorded. Under no circumstances do I want to be recorded. Not even for training purposes. If they have the right to record me, then I should have the right to record them regardless of what they tell me. Also, after several times I had been assured that my number was removed from their system, I was called yet again. Even after my payment was made. 
Regards,

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will wait to see what the letter entails that was mailed to me on 06/27/2017. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 14, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer. 
Please allow sufficient time for delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded  directly to the customer via US
Postal Service on January 20, 2017.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 21, 2016 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 4, 2016.  Please allow sufficient time for postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 11, 2016 and
resolved the issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Problem:I recently was on a repayment program grandfathered in from Sallee Mae for a few years. My financial situation has yet to change. When the financial report was done to renew the program, they determined I can pay the full amount, which I cannot. I've sent in smaller payments since the expiration of my program as best as I could and have sent in several letters and emails requesting assistance to get back on the program, to no avail. I'm not sure why they are unable to come to the same balance we have left monthly after all of our debt. They're hurting my credit score and ability to afford basic life needs at this time.Translate Desired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:I need to go back to 260 a month because paying double at thus time us not feasible.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 1, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting privacy,
the Office of the Customer Advocate responded directly to the consumer via US
Postal Service on October 21, 2016.  Please allow sufficient time for
postal delivery. We will continue to work with the consumer...

directly to resolve the issue.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 28, 2015.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have complained regarding this matter to several individuals instead of helping me the continuously transferred me to the representative I have had a hard time with, [redacted]. I recently received an voicemail to contact Devon at 888-[redacted] in which I did and left a voicemail, but I have yet to receive a response. In the past when I approached an alternate representative on this matter they corrected the issue; however, I recently found this issue hasn't been taken are of with Transunion. In which I have spoken to management at Transunion recently and they have advised the loan is still reporting as of today 120 days past due and showing closed. I advised them if the loan is closed and transferred why is it showing and remarks and why is it still showing 120 days late as of today. They advised me I will need to contact the creditor it transferred to in order to have the change it to current and closed and also report no amount Is owed to this company. I also spoke with a manager at the department of EDU and she advised this should have been updated when the loan transferred and advised me to contact Navient; yet, Navient is giving me an extremely hard time. Sending me a letter is not resolving the issue. I believe I may have to contact an attorney of this is not taken care of properly, in which this is also a violation of the FCRA. This matter needs to be resolved correctly and as soon as possible. I am tired of going back and fourth with this company on the same issue in which the old creditor and Transunion are advising I need to contact Navient. This is obscured!I have attached the information from Transunion proving they are the only loan closed still reporting 120 days late. A closed account cannot be reporting as derogatory and 120 days late, in which I have already discussed with Transunion.  
Regards,
[redacted]

A representative from the Office of Customer Advocate contacted the
customer by telephone on June 8, 2017 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email November 10, 2017.

A representative from the Office of Customer Advocate contacted the customer by telephone on August 24, 2017 and we are working with the customer directly to resolve the issue.