City Star Nails

A representative from the Office of Customer Advocate contacted
the customer and we are working with the customer directly to
resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 30, 2016.  Please allow sufficient time for postal delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 27, 2016.  Please allow sufficient time for postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I called the company and they were saying the at loan application, and that I still did take out the loan, I escalated to a supervisor in the department and was told they would look into calling the school to see if the loan was used. Have not heard back as of yet.   
Regards,
[redacted]

A representative from the Office of Customer
Advocate contacted the customer by telephone on November 12, 2015 and resolved
the issue with the customer.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The loans were in deferment status and SHOULD NOT be showing as negative mark against me.  All this bull about "Retroactive" deferment I think is against the law.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 9, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 28, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 23, 2016.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Navient did not answer my question, and tried to obfuscate with their response.  The company claims to have no records of me calling, because they only keep track of phone calls when their representatives note the account.  They don't have an automatic system to track each time a customer calls about their account, and because of that, they claim that I only called about allocating funds in September, the same date I filed a complaint with them about being lied to by their representative.  So, no, I do not accept their response, and I demand a resolution for them for compensate my account by refunding any interests accrued since April on the loan that I originally called about.I've attached their response to their matter that they chose not to send directly via you, Revdex.com.  As you can see, they continue to refuse to address the issue and fill up space with nonsense.  As I stated in the original complaint, I was lied to by one of their representatives on the ability to allocate payments and therefore accrued interest when I shouldn't have.  Again, I'm now demanding a refund for all interest accrued on that specific loan from April until now. 
Regards,
[redacted]

A
representative from the Office of Customer Advocate contacted the customer by
telephone on August 17, 2015, and we are working with the customer directly to
resolve the issue.

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 28, 2016 and
resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 15, 2016.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They need to STOP the harassing calls to anyone and anybody they feel like.  I talk to them on a regular basis.  they have my contact information and there is absolutely no need to call anyone else  They are calling CELL PHONES of folks!! They need to stop! Sending me a letter is NOT the answer and Revdex.com needs to bring this harassment  to a stop.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 4, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 10, 2016.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Still waiting for paperwork from Navient via USPS. This compliant is still not resolved, hoping that after the paperwork is processed my needs are met by Navient but that has still not been determined at this time.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me at this time as I have not had anything arrive in the mail. I just returned from Texas and will be keeping a look out for whatever they have mailed and then follow up then. As of now this is NOT RESOLVED 
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on December 4, 2015 and resolved
the issue with the customer.