City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 15, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on July 20, 2017.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 27, 2017.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached the response letter Navient sent, which now says they already sent the funds in question to the state of Indiana in February 2017, but after following up with the state, they deny ever receiving them, and said they would have processed by now if they had in fact been sent 6 months ago as Navient claims. You will notice this is an entirely different claim from what Navient stated in my original complaint, where they acknowledged they owed the funds, but thought I should wait 6 more months for them to re-issue a check. Now they're telling me they distributed them, but refuse to prove it with a cleared check.I was told my a representative today that they're still reviewing my account, but if they had confirmed these funds were distributed, I'm not sure why I'm still sitting here 10 days later still waiting for the cleared check. I appreciate your assistance as I try to get the necessary funds/records in question. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 1, 2016.  We will continue to work with the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 15, 2015.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 11, 2016.  Please allow sufficient time for
postal delivery.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on January 27, 2016 and Navient is working with
the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on March 19, 2018.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on May
16, 2017.  Please allow sufficient time for delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have received the letter from Navient dated 11/9/15. In this letter they state the following "You were enrolled in the Reduced Interest Rate Program with a payment of $300.00 per month; however, since your last payment was made on August 21st, 2015, you have been removed from the program. There is also a pending settlement agreement on the account for $12,886.00, which is good until May 31, 2017". This is the first time I have heard about a Reduced Interest Rate Program or a Settlement for $12,886. I have sent a letter to Navient requesting the terms of this settlement agreement.
 
Regards,

A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 29, 2016 and resolved the
issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Navient sent me a letter postmarked 2/7/17 with a refund check of $374.37 due to a loan overpayment received 1/3/17.  I still believe that I was overcharged late fees and interest throughout the life of my loans.  Navient sent me a "declining balance statement"  which reflects payment toward my principal balance in absurd amounts like $0.05 while $36.00 went towards interest!  I had been paying on my loans for at least two years, yet the balance barely declined.  I feel that Navient has unfairly taken my hard earned money and they should fully review my account, recalculate ALL interest and refund me appropriately of all interest that I paid unnecessarily.  This company has terrible consumer practices.      Regards, 
[redacted]

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 21, 2017.  Please allow sufficient time for postal delivery.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Problem:On 814 at 842 I spoke with [redacted] as per Jay my account is being handled by customer advocate care since I went to the Revdex.com. He had given me the number to call. At 814 I called 18664327939 advocate care and when [redacted] answered the phone he had hung up the second I asked for his ID #. I called back [redacted] answered again and I told him he hung up on me he had given me his ID [redacted]. As per [redacted] my account is in the private collections department since I went to Revdex.com. I got two different stories first from Navient, thenf rom the Customer Advocate Care Company. [redacted] did look at my account of what he was able to see, as per [redacted] my paper work was denied due to additional information that was needed. I asked why I was never called or informed there was nothing really said about that. [redacted] gave my the number to the private collesctions company department who authorizes the program. On 8/14 at 5:40PM I called the private collections company at 18668344182 left a message 1 minute and 13 seconds with date/time/day/name as well as my phone number twice and a reason of why I am calling. On 8/19 at 9AM I called the private collections company at 18668344182 left a message 1 minute and 11 seconds with date/time/day/name as well as my phone numbers twice and in reference to my account. 8/19 at 123PM I called the private collections company at 18668344182 left a message 1 minute 8 seconds left me name/date/time/name as well as my phone number twice and in reference to my account. 8/20 at 8:53 I called the private collections company at 18668344182 left a message 1 minute and 15 seconds with date/time/name/day as well as my phone number twice and in reference to whats going on with my account. On 8/20 1035 I called Navient spoke with [redacted] I explained I left a voice mail and no response in reference to my account. Ivan called them and connected me to them. [redacted] has to check with supervisor not seeing normal screen on account due to glich in the system. As per [redacted] I am on interest payment only as of right now thats why my payments are so cheap. I explained I couldnt do any more then that. I broke down all my bills including my other student loan payments as per [redacted] the only thing they can do is a 15 month program reduce to 4% interest rate and it has to be direct deposit from my account monthly. I stated I cant do that as I pay my bills bi weekly thru each check I get because I cannot survive any other way. There is no other option or any other way they can help me. If I do not take this option then as of October my payments will go up and nothing can be done.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:For more then just some help with my payments of were it has to be direct deposited from my account as I cannot do that. I do not understand why only the military can get help but noone else can. It is not fair and I was never told they my account with Salliemae/Navient is a tuition answer program. None of this was stated when I took the loans out. I never even spoke to the student loan company. Which I find that it is not a good way to work when borrowing money with lenders. I do not feel its fair there is no other help when this is such a big company.Translate

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I rejected business response because there has been no response.
Regards,
[redacted]

A
representative from the Office of Customer Advocate contacted the customer by
telephone on February 9, 2016 and we are working with
the customer directly to resolve the issue.

A representative from the Office of Customer Advocate contacted the customer by telephone on October 25, 2016 and we are working with the customer directly to resolve the issue.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on September 16, 2016 and resolved the
issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  there was no response what is going on about my complaint you send me the same message all the time [redacted]