City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 17, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 9, 2017.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To date, I have had contact with the customer relations department of Navient who has requested that documents be sent to me. I'm still awaiting documentation as well as confirmation that payment terms have been updated. Thus, this complaint has not been resolved until these matters are finalized. 
Regards,
[redacted]

A representative from the Office of Customer Advocate contacted the
customer by telephone on June 21, 2017 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 4, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on October 16, 2017.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I spoke with a representative from Navient.  They said they were working on resolving this issue but have yet to.  I would like this to be removed from my credit immediately to avoid future hindernces due to this incorrect information.
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 13, 2016 and
resolved the issue with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been in touch with a representative from Navient who has been extremely pleasant to work with; however, the matter has not be resolved. I am still unable to make on-time payments through the company's website. Additionally, when I made a payment over the phone last month, the payment was mis-allocated so that all of the payment went to my private loan even though some of it should have been allocated to my stafford loans, and so even though I made the full payment due for both the private and stafford loans, it still shows that I have a past due balance. I have been informed by this representative that the charge has been correctly re-allocated; however, when I log into the Navient website it still shows a past due amount, and I continue to get at least two harassing collection calls per day. Since I am unable to be assured that my phone payments will be properly allocated among my private loans and my stafford loans in the future, I need to be able to make payments through their website, and I want them to stop the harassing collection calls. I tried to make a payment on their website as of this morning (3/24/2016) and it is giving me the same error message I have been receiving for the last couple of months, even though I've gone as far as to provide my bank statement (which is completely intrusive, but in an effort to reasonably cooperate I provided it anyway) to show that the account is open and in good standing.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 25, 2017.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:
In October and November, I wrote to Navient to ask that they review my private student loans for dismissal based on fraud. Rather than reviewing my paperwork, I received a form letter which stated: "Your private loan is ineligible for Navient's closed school discharge program." I never asked Navient to discharge my private loans based on school closure. I asked that Navient review the 16+ documents that I sent to them to discharge my private student loans because the school committed fraud in coercing me to attend. The school made false promises and outright lied and thus the loans provided are based on fraud. The fact that the school closed has nothing to do with my request for discharge in any way except that it demonstrates further fraud committed by the school because they were accepting additional student loans while in the process of closing.
Translate
 
Desired Resolution / Outcome
Desired Resolution:
Refund
Desired Outcome:
I want Navient to go back and re-review ALL of the documentation I sent to them - the multiple emails, letters and 14 exhibits that I spent tedious amounts of time preparing and to properly evaluate dismissal of my student loans based on FRAUD, not school closure. In addition, I want Navient to: 1) 100% totally and completely discharge all of my Navient student loans because I was enticed into attending the Brooks Institute based on fraud. 2) Cancel any remaining principal, interest, fees and costs associated with my private student loans, borrowed to attend the Brooks Institute in Ventura CA 3) Cease any collection actions against me in relation to my private student loans 4) Return any sums paid, whether voluntarily or involuntarily, toward my private student loans, borrowed to attend Brooks Institute, Ventura CA 5) Remove any adverse reports related to my private student loans, borrowed to attend Brooks Institute, from all consumer credit reporting agencies.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 24, 2015.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 14, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 29, 2016.  Please allow sufficient time for postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 13, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 23, 2016.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on July 13, 2015 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 24, 2017.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While they waived the $.69 of interest accrued after I made my final payment, they have not addressed the systemic issues of not providing payoff information or access on their website. We can expect this problem to recur for all other customers as well.
Regards,