City Star Nails

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I spoke with a representative from Navient.  They said they were working on resolving this issue but have yet to.  I would like this to be removed from my credit immediately to avoid future hindernces due to this incorrect information.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 7, 2016.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:
In October and November, I wrote to Navient to ask that they review my private student loans for dismissal based on fraud. Rather than reviewing my paperwork, I received a form letter which stated: "Your private loan is ineligible for Navient's closed school discharge program." I never asked Navient to discharge my private loans based on school closure. I asked that Navient review the 16+ documents that I sent to them to discharge my private student loans because the school committed fraud in coercing me to attend. The school made false promises and outright lied and thus the loans provided are based on fraud. The fact that the school closed has nothing to do with my request for discharge in any way except that it demonstrates further fraud committed by the school because they were accepting additional student loans while in the process of closing.
Translate
 
Desired Resolution / Outcome
Desired Resolution:
Refund
Desired Outcome:
I want Navient to go back and re-review ALL of the documentation I sent to them - the multiple emails, letters and 14 exhibits that I spent tedious amounts of time preparing and to properly evaluate dismissal of my student loans based on FRAUD, not school closure. In addition, I want Navient to: 1) 100% totally and completely discharge all of my Navient student loans because I was enticed into attending the Brooks Institute based on fraud. 2) Cancel any remaining principal, interest, fees and costs associated with my private student loans, borrowed to attend the Brooks Institute in Ventura CA 3) Cease any collection actions against me in relation to my private student loans 4) Return any sums paid, whether voluntarily or involuntarily, toward my private student loans, borrowed to attend Brooks Institute, Ventura CA 5) Remove any adverse reports related to my private student loans, borrowed to attend Brooks Institute, from all consumer credit reporting agencies.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 25, 2017.  Please allow sufficient time for postal
delivery.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on May 5, 2016 and resolved the
issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Navient did contact me and claimed to finally process the private student loan application after additional pressure, but then I saw Navient removed my City, State, and Zip Code from their system.  I added them back and understand that this was done by the Navient representative so that the letter sent to my by postal mail will not reach me.  I ONLY EVER AGREED TO RECEIVE ALL CORRESPONDENCE FROM NAVIENT REGARDING ALL LOANS THROUGH EMAIL, NEVER POSTAL MAIL.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 21, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on October 16, 2017.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 14, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 19, 2016.  Please allow sufficient time for postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 13, 2016 and
resolved the issue with the customer.

A representative from the Office of Customer Advocate contacted the
customer by telephone on June 21, 2017 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 24, 2015.  Please allow sufficient time for postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Just a follow up to the dispute the website has not been correct still can't access account. This was suppose to be corrected and fixed by Oct. 2, 2015 tried that day tried this morning and still can't  access the account. Please keep claim open as problem has not been resolved.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 23, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 8, 2015.  Please allow sufficient time for postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...

resolution is ok, but there were steps they could have taken to prevent and/or limit customer impact. While I was satisfied with the explaination that this was due to a series of computer glitches, they could do better with getting their front end support prepared to answer the calls and resolve the issues and/or I suggested they should have a response posted on their website and a web crawler to get that to return as a search result so customers can see their rebuttal and not just all the other complaints.I do have to say, after the call from Navient explaining the issue, I do still wonder in the back of my head how "accidental" this really was. Most large companies have the ability to respond to these issues quickly and correctly. The fact I got two different explanations from the same person on my initial call, and no visible public declaration from Navient at that time, and as far as I know, still no public declaration seems a bit fishy to me.However, for now I am satisfied with my personal resolution as long as that holds.Regards,

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 13, 2016.  Please allow sufficient time for postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Complaint Type:Customer Service IssuesselectProblem:Over the past 2 years, Navient has repeated changed their stance, not notified me (within federal notifications guidelines) and continue to bring up separate issues. Below is an outline of the multiple issues provided by Navient over the last years as they have blemished my credit report and have refused to fix it: - claimed they had no record of my account - would not advise me on my account because they were not authorized - requested me to provide proof of payment of my student loans, despite having access my account records - claimed they had no record of my payments because my account was sold to Citi - further claimed they had no record of my payments because Citi resold my account to Discover - after I reconciled my own payment history (fully on time and paid in full) with Discover and provided the data to Navient, Navient still said the account was delinquent - I submitted a case to the Revdex.com and was immediately contacted by a Navient agent - Navient then advised that my account was delinquent for a separate loan totaling $600 and subsequently written off - My credit report only shows the student loan account with Navient (Sallie Mae at the time) which was paid in full as supported by documentation from Discover - There is no loan on my credit report for $600 with NavientTranslate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I have made over 20 phone calls over 2 years and Navient's lack of consistent business processes and data systems need to correct my credit report immediately.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]