City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 8, 2016.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I believe that Navient keeping my records private is an issue. I could provide you with my bank account and my account history on Navient taking the payments and replacing the payments. This loan should have already been paid off, instead it's sitting and collecting interest. I think the interest should completely be resolved, and not by me. I will take responsibility for the principal balance on this account, however, I still will not be satisfied as a customer of Navient. There are several other complaints that I have viewed online and the business is fraudulent to some degree.
Regards,
[redacted]

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 30, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 24, 2016.  Please allow sufficient time for postal delivery.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on March 22, 2016 and we are working with
the customer directly to resolve the issue.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on May 16, 2016 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 20, 2016.  Please allow sufficient time for postal delivery.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on April 4, 2016 and we are working with
the customer directly to resolve the issue.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 30, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 24, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 25, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 11, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 8, 2016.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  NAvient records are wrong.The US Dept of Education National Student Loan Database (NSLDS)  records show my student loan in FORBEARANCE on the dates NAVIENT is reporting late payments.I have attached a copy of the NSLDS.NAVIENT must stop reporting this inaccurate information to the Credit reporting agency's.FCRA requires information to be deleted if can not be verified.Come on NAVIENT  stop breaking the law.
Regards,
[redacted]

A representative from the Office of Customer Advocate contacted the customer by telephone on April 27, 2016 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 2, 2015.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer Advocate contacted the
customer by telephone on May 3, 2017 and resolved the issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Navient has called me and left numerous messages and I have tried repeatedly to return their calls but my calls continually go to a message prompt and I am so frustrated and my credit is getting wrecked by this horrible company!  I don't know what to do, please help me.  Thank you.  Regards,  [redacted]
[redacted]
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 6, 2016.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on January 28, 2016 and
resolved the issue with the customer.