City Star Nails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Complaint Type:Customer Service IssuesselectProblem:Over the past 2 years, Navient has repeated changed their stance, not notified me (within federal notifications guidelines) and continue to bring up separate issues. Below is an outline of the multiple issues provided by Navient over the last years as they have blemished my credit report and have refused to fix it: - claimed they had no record of my account - would not advise me on my account because they were not authorized - requested me to provide proof of payment of my student loans, despite having access my account records - claimed they had no record of my payments because my account was sold to Citi - further claimed they had no record of my payments because Citi resold my account to Discover - after I reconciled my own payment history (fully on time and paid in full) with Discover and provided the data to Navient, Navient still said the account was delinquent - I submitted a case to the Revdex.com and was immediately contacted by a Navient agent - Navient then advised that my account was delinquent for a separate loan totaling $600 and subsequently written off - My credit report only shows the student loan account with Navient (Sallie Mae at the time) which was paid in full as supported by documentation from Discover - There is no loan on my credit report for $600 with NavientTranslate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I have made over 20 phone calls over 2 years and Navient's lack of consistent business processes and data systems need to correct my credit report immediately.

A representative from the Office of Customer
Advocate contacted the customer by telephone on June 9, 2015 and resolved the
issue with the customer.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 25, 2017.  Please allow sufficient time for postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...

resolution is ok, but there were steps they could have taken to prevent and/or limit customer impact. While I was satisfied with the explaination that this was due to a series of computer glitches, they could do better with getting their front end support prepared to answer the calls and resolve the issues and/or I suggested they should have a response posted on their website and a web crawler to get that to return as a search result so customers can see their rebuttal and not just all the other complaints.I do have to say, after the call from Navient explaining the issue, I do still wonder in the back of my head how "accidental" this really was. Most large companies have the ability to respond to these issues quickly and correctly. The fact I got two different explanations from the same person on my initial call, and no visible public declaration from Navient at that time, and as far as I know, still no public declaration seems a bit fishy to me.However, for now I am satisfied with my personal resolution as long as that holds.Regards,

A representative from the Office of Customer Advocate contacted the
customer by telephone on July 11, 2017 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 8, 2016.  Please allow sufficient time for postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 25, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 22, 2015.  Please allow sufficient time for
postal delivery.

Revdex.com:
First of all, allow me to thank you for attending to my concern.  I would not have been able to raise this issue with this business without your prompt assistance.I have reviewed the response made by the business in reference to complaint ID [redacted].  For your reference, details of the offer I reviewed appear attached and below.The letter said, among other things, that the account in question was in "paid ahead status" so that they kept applying the additional payment to interest and moving the payment due date ahead.  This response is not accurate.  I had actually called Navient back in December 2016 or January 2017 and spoke with one of their representatives.  I had raised the issue of my inability to increase the amount of the autopay and how I can ensure that the additional payment is applied to the principal.  I was told that the only way I can do this was to log in to their website on exactly the same day that my autopay is set and that I need to manually do the additional payment so that the additional payment is applied to the principal.  I have been doing this since then and yet, the payment due date just kept on moving forward, which contradicts what they're now saying in this letter.  I am now going to call them and tell them to increase the autopay per their letter and make sure to apply the additional payment to the principal.  I cannot say that I'm accepting their response nor am I rejecting it as it remains to be seen what happens next.  I have yet to see what happens from hereon after I speak with one of thei representatives.  If it doesn't work as they say in their letter, then I'm going to file another complaint again. Once again, thank you for your assistance.
 
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on December 12, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please see the below response:Navient Case [redacted] _ more documents to provide unable to attach Please see the attached documents of my payment submissions thatI submitted to Navient on 05/13/15 and also my confirmation of submission sentto my email of my document stating my documents were received (check [redacted] for170.00 and check I[redacted] for 70.00) to be applied to my account Account [redacted] I sent money in the amount of 260.00 and uploaded a documentto their website of where the money should be applied. The checks even statedon them which account I sent for payment. Navient applied it to my Department of Education loans evenafter I had and confirmation of them receiving notification of the uploadeddocument being sent and received on Wednesday May 13th of the paymentsent, check #s and where the money should be applied. I called Navient numeroustimes to try to get them to make the change and I was transferred torepresentative after representative, no of which seemed to know how to help me. With the past interaction with Navient I already knew they wouldnot be honest as nothing I have ever set up with Navient has ever been workedout as they promised such as them taking out 4 unauthorized payments in January.The documents submitted were my submission of my plan of action to catch up my accountinto good standing.  Please also see my current loan history of payment history doing what I stated I would do inaccordance to the agreement to catch up my payments. They stated I needed tocontact my bank account asking why these payments weren’t being received, whichI did and my bank on numerous occasions talking to them of the problem.According to MACU they are sending Navient the money and they were are returningit. (please see proof of this my Navient - Loan Financial History 6_24 pdf) My bank stated since I did a complete account conversion (since they wouldn’t stop taking out paymentsafter I asked them to stop they would and wouldn’t that there is no reason theyweren’t able to receive my payments. My bank stated that they were submittingmy payments to Navient and that they were sending back my payments. I make payments to Navient using my same account with my Department of Education Loansand have had no problems of the payments, only their private loans.  Attached is the credit reporting for Navientstating I am 60-90 delinquent on my accounts (please see the Navient creditreporting pdf.) This is a highly inaccurate statement on my credit report withmy credit agencies as I am giving you money that you seem to not know where toapply it to. My bank account has records showing you as receiving payments andreturning them every time. I highly disagree that my credit should suffer whenNavient is to uncoordinated and unorganized as well as technically insufficientto handle such manners. As I have documented proof of payments and yoursystem returning them.   Receiving a letter from [redacted] at [redacted] was the firsttime I was given a working email of someone who stated to help me.  I also spoke wih numerous agents giving menon working email address that stated they would work on applying my currentpayments to the appropriate account, [redacted]I also have my phone records  of the numerous times I contactedNavient to attempt to resolve the manners and was not ever put through to anagent that stated “they are not trained on other accounts. “then transferred 5times until I get someone promising to fix my accounts giving me an emails’ addressthat didn’t work and yet still no change has been made. I told Navient that I would give them until 06/25/15 to fix the manners, In which were never resolved.I only that received documents stating that my account was delinquent and mycheck wasn’t processed (navient canceled check pdf) which wasn’t any responseto the checks I sent and was the first time I was notified of any “reason” theycan’t receive my checks after numerous attempts to resolve the manner (naveintdocuments.pdfattachment) Sincerely,Natalie Hopkins(formerly Hartwell)

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 15, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 11, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 26, 2016.  Please allow sufficient time for
postal delivery.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on May 2, 2016 and resolved the
issue with the customer.

I still havent gotten a...

ohome call back from the manager and ive called twice again. As well no refund has been given back to me on an unauthorized charge. They just sent a letter to me as of yesterday so I will have to wait to see what that says and update this of needed. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your  reference, details of the offer I reviewed appear below.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 29, 2017.  Please allow sufficient time for postal delivery.