City Star Nails

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have had numerous complaints with SallieMae and Navient about harassing me when I have not used a grace period due to in school deferment status. Over two months ago I asked why is the emailed statement saying this is not a bill showing a due balance? None of the represents ever called me back about the issue and none of the reps answered my question as to why my private cell phone numbers were being called by Sallie Mae/Navient and the company had a contact number for me which was my house number [redacted]. SallieMae illegal obtain my number and they called me illegally on both numbers. I will be contacting the State Attorney General about this issue as well. I feel violated and if I received anymore unauthorized calls I will be having an in personal decision with Navient about harassment.
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on June
2, 2017.  Please allow sufficient time for delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowI have not received any documents in the mail responding to my Revdex.com complaint, so I cannot accept something I have not seen.  Please ask the business to either email or fax the letter.
Regards,

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a voicemail from the Office of the Customer Advocate asking for a return call.  However, I have been leaving voicemails for the past month with no response.  I also received a letter stating the issue was resolved, yet this next month's statement is still incorrect.  This is professionally unacceptable, both with the lack of follow up and the continued inability to allocate funds correctly.
Regards,

Revdex.com:I...

have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.At this moment, I cannot accept any response as no letter has been received in the mail. Will wait for the letter to arrive and review the response offered by the business. I would like to give you a summary of what has happened since my complaint was made:1. My next payment is due this week and nothing has been done. I called last week and was told my case was assigned to someone that was not in the office that day. I left a message but no call has been received.2. Late fees has been added to my account; everyday "[redacted]" (a automated message) calls me to notify me that a message is in my account. The message happens to be a note for delinquent accounts threatening me to report my account to the credit agencies if I do not pay. I am still waiting for a call, letter or email to solve to this problem but the company has not contacted me.Thank youRegards,
[redacted]

A representative from the Office of Customer Advocate contacted the customer by telephone on January 3, 2017 and resolved the issue with the customer.

A representative from the Office of Customer Advocate contacted the customer by telephone on September 9, 2015 and resolved the issue with the customer.

A representative from the Office of Customer
Advocate contacted the customer by telephone on June 4, 2015 and resolved the
issue with the customer.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I have agreed  to make the payment of $170.85 a month for te life of the loan.  The Settlement that was sent to me. It was asking for the co signer signuature. They did not agree to the amount of the payment. I called and the arrangement.  I do not agree what the  [redacted],[redacted], Pc Sent. I feel this is unreasonable request. As you can see.  I have reach out to Justin to let in him know that I was not going to agree until I see eveything in writting. I just do not like the way this company does business. I did call the company to explain that cosigner will not be signing anything because she did not agree to these terms.  They call my co-signer and told all false information which was not true and telling that I took out additional loans.  That is why this one was so high. Instead of explaining that it was the inerest that made it high. $20000.00 went to $36803.60...  This was from the time I was in school.  I just think these company do unfair treatment. Honestly this loan should not even be in defaut. I just want to make you aware.

Tell us why here...
A representative from the Office of Customer
Advocate contacted the customer by telephone on May 5, 2015 and resolved the
issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Contrary to what Navient has stated as of today, I still have not received any correspondence from them. I also checked my account on their website today and it still does not show any payments received or posted.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 21, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 19, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 7, 2016.  Please allow sufficient time for
postal delivery.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on May 5, 2016 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on November 13, 2017.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 27, 2017.  Please allow sufficient time for postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Just a follow up to the dispute the website has not been correct still can't access account. This was suppose to be corrected and fixed by Oct. 2, 2015 tried that day tried this morning and still can't  access the account. Please keep claim open as problem has not been resolved.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Navient did contact me and claimed to finally process the private student loan application after additional pressure, but then I saw Navient removed my City, State, and Zip Code from their system.  I added them back and understand that this was done by the Navient representative so that the letter sent to my by postal mail will not reach me.  I ONLY EVER AGREED TO RECEIVE ALL CORRESPONDENCE FROM NAVIENT REGARDING ALL LOANS THROUGH EMAIL, NEVER POSTAL MAIL.
Regards,

A representative
from the Office of Customer Advocate contacted the customer by telephone
on October 26, 2016 and resolved the
issue with the customer.