City Star Nails

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Salliemae/Vavient refuses to honor my disability application and or imformation I sent attached to the application.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I have already received the refund check in the mail.  Thank you.
Regards,
[redacted]

A representative from the Office of Customer
Advocate contacted the customer by telephone on February 9, 2016 and
resolved the issue with the customer.

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 22, 2015 and resolved the
issue with the customer.

A representative from the Office of Customer Advocate contacted the customer by telephone on December 22, 2016 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 30, 2015.  Please allow sufficient time for postal delivery.

Revdex.com:I have...

spoken with Navient in regards to complaint ID [redacted], and when I receive documentation from them that the account is paid in full I will agree to a satisfactory resolution. The complaint is based on them agreeing to a payoff and then not following through with the agreement and asking for more money. I want to have the documentation in my hand before I will sign off on a satisfactory resolution.  Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 24, 2015.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer Advocate contacted the customer by telephone on May 17, 2017 and resolved the issue with the customer.

I am not able to review the response from Navient.[redacted]Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 18, 2016 and
resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 21, 2016.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer Advocate contacted the customer by telephone on August 31, 2015 and resolved the issue with the customer.

Tell us why here...
Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 7, 2015.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] Today I received a letter from Navient in the mail. This is fraudulent on their part. I have written to the Office of the Attorney General [redacted], Kansas, Special Agent [redacted]. There are hundreds of complaints against this company and it's time they are no longer ignored. Want proof? Type in "Complaints against Navient".I did not receive a billing from Citibank on July 15, 2011 for $11.56. However, on a statement dated 10/22/2010, they charged me for $400.21 even though I had to send a 2nd request for Forbearance on October 28, 2010. I have a copy of the letter. The first request was mailed in September 2010. I was on food stamps. At the time Social Rehabilitation Services (SRS, name changed later to Kansas Department of Children & Families (KDCF), [redacted]), told me the same thing I was told recently: The letters I mailed to Citibank, SallieMae, and to Navient regarding being a recipient of food stamps is a "Certified Statement" for one full year each time. Since my case is reviewed in May and December of each year, and I have provided these "Certified Statements" each time, I do not owe any money regarding late fees. In the past I was able to pay on my student loans and paid some of them off at Johnson County Community College, Overland Park, KS and at the University of Kansas up until September 2006. I have a physical disability (well documented by Vocational Rehabilitation Services (VRS, at the same address as KDCF), and I have been unemployed since April 7, 2005. I also have not "...accrued $50.31 in additional late fees over the period that Navient has serviced your loan." Again, I have proof since I have always provided student loan providers with the "Certified Statement" from KDCF. The case workers told me over the years and this year as well, that what Navient is doing is illegal. I have no money to send them. I am caring for my elderly mother part of the time. She can't afford to pay me. I've been in 3 car accidents with chronic injuries as a result. A few days ago I received a renewed "Certified Statement" from KDCF stating it's good through 6/30/2016. In May I will be interviewed again for a full one-year of food stamps. I requested this statement because of the problems I've had with Navient since February 2015. This is harassment. I'm sick of it. I've lost my patience with them. KDCF enclosed a USDA Program Discrimination Complaint Form online address for people receiving Federal assistance. Also, the U. S. Department of Health and Human Services (HHS), Office for Civil Rights, Washington, DC. This is my next plan of action.  Sincerely,[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on October
13, 2017.  Please allow sufficient time for delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 21, 2017. Please allow sufficient time for postal
delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email November 29, 2017.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 21, 2015.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received an email from Navient, not an postal mail. Also, the person that contacted me went on vacation so I keep getting automatic out-of-office messages when I try to contact them via email and phone. This matter has not yet been resolved.