City Star Nails

A
representative from the Office of Customer Advocate contacted the customer by
telephone on January 16, 2016 and we are working with
the customer directly to resolve the issue.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 4, 2017.  Please allow sufficient time for postal delivery.

Revdex.com:I will try to contact Navient again. Thank you!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  This was not an adequate response and didn't provide any type of answer whatsoever.It was a simple statement showing how Navient calculates interest (again!) and not what I asked for.
Please try this time. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Once I receive the correspondence by mail I will respond accordingly. The option to respond through the Revdex.com only provided a 5 day period to review the response and respond but according to the reply by Navient I may not receive the information from then within this time frame so I am unable to accept or reject their response.  Thank you. 

Hi,  I need to add a new statement on my complaint. I cannot seem to do this on the Revdex.com site. Navient indicated in their response on your system that they sent me a communication through the USPS because of confidentiality reasons; I finally received this letter yesterday and all it says is they are working on the situation, there is clearly nothing confidential about this. This is a stall tactic just like every other time they told me the information is in the mail. This is the same response I have gotten in all my efforts to have this resolved since September of 2016. I have contacted them a dozen times only to be told they will be mailing me the documents. I have never received anything proving I owe this money or that I signed anything that obligates me to pay this money, I do not know who this company is. Again they have provided nothing that indicates I owe this money.  It has been 7 or 8months and dozens of contacts to them and nothing has been resolved. I respectfully ask that this be removed from my name, removed from my credit report immediately. 8 months and more than 12 phone calls and I have spent hours and hours on this is more than sufficient time to provide me  the info required. Thank you.  [redacted]

A representative from the Office of Customer Advocate contacted
the customer by telephone on July 12, 2017 and we are working with the customer directly to
resolve the issue.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 They didn't offer to resolve anything. they suggested forbearance and or deferment in which both will increase my balance. They refuse to meet me halfway. I still pay what I'm able to pay monthly and they still want to send my loans into delinquency like if I'm refusing to pay in which that's not the case.
Regards,
[redacted]

A representative from the Office of Customer
Advocate contacted the customer by telephone on February 15, 2016 and
resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 23, 2016.  Please allow sufficient time for
postal delivery. We will continue to work...

directly with the customer to resolve the issue.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoken with [redacted] from Navient and we disagree on two points. I called Navient in the spring of 2017 to give confirmation of enrollment or non-enrollment in school (for the purpose of staying on a forbearance) but he says there is no record of this call. The second point would be that I had been given incorrect information during multiple calls to the Navient call center (a clip of one of the calls is included in this email). During several calls I made to Navient I was given different information from Navient representatives for the reason my account was reported to the credit bureau as delinquent. On some of the calls I made while trying to investigate this situation I was told it was due to a loan I received in early 2000's which couldn't be possible due to credit reporting standards. On other calls I was told my account was good and that there were no issues. This confused me and I kept calling back because there were no changes in the delinquent status of my Navient account according to Credit Karma website. I have been consistent in my attempts to reach out to Navient to stay in compliance and feel strongly there has been some miscommunications on their part which have resulted in this situation.  
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 8, 2017.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Since hearing that I was placed on the do not call list, I have received another call from "Navient." The number on my caller id was [redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 20, 2017.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received whatever correspondence Navient allegedly sent by mail and I believe sufficient time has passed. They continue to call my parents despite being repeatedly told in the past to not use that number.
Regards,

A representative from the Office of Customer Advocate contacted the customer by telephone on May 10, 2017 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 1, 2016.  Please allow sufficient time for postal delivery.

A representative from the Office of Customer Advocate contacted the customer by telephone on May 17, 2017 and resolved the issue with the customer.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Salliemae/Vavient refuses to honor my disability application and or imformation I sent attached to the application.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 2, 2017.  Please allow sufficient time for
postal delivery. We will continue to work...

directly with the customer to resolve the issue.

A representative from the Office of Customer
Advocate contacted the customer by telephone on September 18, 2015 and resolved
the issue with the customer.