City Star Nails

A representative from the Office of Customer Advocate contacted
the customer by telephone on July 12, 2017 and we are working with the customer directly to
resolve the issue.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Attached is the letter I received from Navient dated 3/29/2017. They have admitted that I "did not receive the professional service that is expected of all Navient representatives", but yet they have only agreed to one of my resolutions. Navient has cost me personal time and money because of their errors, and I should be reimbursed for time spent. Also, because of misallocating funds, mixing up payment totals, and having me unenroll and reenroll in auto deposit I have had to pay more in interest that I should have. I want of the desired resolutions completed by Navient. 
 
In the letter they sent me, there was very little information that was personal to me or that couldn't be left out, to be able to respond online. I do not think it is right that they respond online that they will be sending a letter, instead of addressing the issue online to help make other customers aware of same or similar issues.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 8, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 3, 2015.  Please allow sufficient time for
postal delivery.

I have not received...

anything by mail. They did email me directly which I replied to my email but did not hear back. I reject this response because it is deflecting responsibility to mail which is likely lost or they have an incorrect address. It has been 10 days since the mail supposedly went out and I have not heard back. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on April 29, 2016 and resolved the
issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoken with [redacted] from Navient and we disagree on two points. I called Navient in the spring of 2017 to give confirmation of enrollment or non-enrollment in school (for the purpose of staying on a forbearance) but he says there is no record of this call. The second point would be that I had been given incorrect information during multiple calls to the Navient call center (a clip of one of the calls is included in this email). During several calls I made to Navient I was given different information from Navient representatives for the reason my account was reported to the credit bureau as delinquent. On some of the calls I made while trying to investigate this situation I was told it was due to a loan I received in early 2000's which couldn't be possible due to credit reporting standards. On other calls I was told my account was good and that there were no issues. This confused me and I kept calling back because there were no changes in the delinquent status of my Navient account according to Credit Karma website. I have been consistent in my attempts to reach out to Navient to stay in compliance and feel strongly there has been some miscommunications on their part which have resulted in this situation.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Once I receive the correspondence by mail I will respond accordingly. The option to respond through the Revdex.com only provided a 5 day period to review the response and respond but according to the reply by Navient I may not receive the information from then within this time frame so I am unable to accept or reject their response.  Thank you. 

Hi,  I need to add a new statement on my complaint. I cannot seem to do this on the Revdex.com site. Navient indicated in their response on your system that they sent me a communication through the USPS because of confidentiality reasons; I finally received this letter yesterday and all it says is they are working on the situation, there is clearly nothing confidential about this. This is a stall tactic just like every other time they told me the information is in the mail. This is the same response I have gotten in all my efforts to have this resolved since September of 2016. I have contacted them a dozen times only to be told they will be mailing me the documents. I have never received anything proving I owe this money or that I signed anything that obligates me to pay this money, I do not know who this company is. Again they have provided nothing that indicates I owe this money.  It has been 7 or 8months and dozens of contacts to them and nothing has been resolved. I respectfully ask that this be removed from my name, removed from my credit report immediately. 8 months and more than 12 phone calls and I have spent hours and hours on this is more than sufficient time to provide me  the info required. Thank you.  [redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 21, 2016.  Please allow sufficient time for postal
delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 4, 2017.  Please allow sufficient time for postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Since hearing that I was placed on the do not call list, I have received another call from "Navient." The number on my caller id was [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 They didn't offer to resolve anything. they suggested forbearance and or deferment in which both will increase my balance. They refuse to meet me halfway. I still pay what I'm able to pay monthly and they still want to send my loans into delinquency like if I'm refusing to pay in which that's not the case.
Regards,
[redacted]

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 21, 2017.  Please allow sufficient time for postal delivery.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on September 15, 2016 and resolved the
issue with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 18, 2015.  Please allow sufficient time for
postal delivery.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on January 8, 2016 and we are working with
the customer directly to resolve the issue.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on September 7, 2016 and we are working with
the customer directly to resolve the issue.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the
 
customer via US Postal Service on January 19, 2017.  Please allow sufficient time for postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on September 18, 2015 and resolved
the issue with the customer.