City Star Nails

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 31, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 29, 2016.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer Advocate contacted
the customer by telephone on September 26, 2017 and we are working with the customer directly to
resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 6, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 6, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 29, 2016.  We will continue to work with the customer directly to resolve the issue.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never received the paperwork that was allegedly mailed to me. Please advise and contact me so that we can facilitate resolving this. I would happy to receive an encrypted e-mailed response to the e-mail address listed on my Sallie Mae Account [redacted]
[redacted]
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have not yet determined whether or not it is a satisfactory response because I have not yet received their mail correspondence yet. 
Regards,

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Problem:Navient continues to harass me after the statute of limitations has expired and they sold my student loans to a third party vendor. I would like verification or validation and signatures with the amount owed and the original signed agreement.Translate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:Deletion on credit report for all credit bureaus including experian, exquifax and transunion. A letter indication no further collection activities.

A representative from the Office of Customer
Advocate contacted the customer by telephone on August 18, 2015 and resolved
the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 22, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 27, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 8, 2017.  Please allow sufficient time for postal
delivery.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on November 1, 2016 and resolved the
issue with the customer.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I actually received a response by phone within a day or two. The situation was resolved within a couple of weeks I believe by the advocacy department. Hopefully, my account is now straightened out and I will not experience this again when my account is renewed again in next year. Best part is that I have a contact name, email address and I believe a phone number who I can go directly to going forward. She agreed that my account was indeed a mess and I can only trust trust that it is indeed now correct.
 Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
Navient responded directly to the customer via US
Postal Service on November 11, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 4, 2018.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 9, 2015.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I thank [redacted] for all of his assistance in this matter.
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on November 10, 2017.