City Star Nails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 29, 2016.  Please allow sufficient time for postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 22, 2015 and resolved the
issue with the customer.

Revdex.com:I have...

spoken with Navient in regards to complaint ID [redacted], and when I receive documentation from them that the account is paid in full I will agree to a satisfactory resolution. The complaint is based on them agreeing to a payoff and then not following through with the agreement and asking for more money. I want to have the documentation in my hand before I will sign off on a satisfactory resolution.  Regards,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I have already received the refund check in the mail.  Thank you.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They are not reporting correctly to my credit and they need to fix this. I am tired of fighting with them. I sent them all of the letters I sent in 2015 and the beginning of 2016 and yet they refuse to admit their mistake.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 16, 2016.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on July 15, 2015 and resolved the
issue with the customer.

A representative from the Office of Customer Advocate contacted the
customer by telephone on June 23, 2017 and resolved the issue with the customer.

I am not able to review the response from Navient.[redacted]Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

A representative from the Office of Customer
Advocate contacted the customer by telephone on February 9, 2016 and
resolved the issue with the customer.

A representative from the Office of Customer
Advocate contacted the customer by telephone on February 16, 2016 and
resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 18, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 24, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 16, 2017.  Please allow sufficient time for postal
delivery.

Revdex.com:
I still have...

not received the package in the mail from Navient.  I would like this dispute to stay open until I receive and have an opportunity to review.
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received the letter from the advocate, and it only partially solves my issue.  First, the advocate stated that the program I enrolled in is a "$345 a month program at 1% interest rate, and my account may still remain delinquent during the first three payments....Once the third payment posts to my account my past-due status will be brought current and you will continue at $345 payment rate for the following 12 months." October being the third payment.  However, I was charged a whole lot of late fee's that I shouldn't have been.  When I enrolled in the program July 13th, I was just told going forward my payment plan would be $345, due to changing from a 20 year repayment to a 30 year repayment.  Since then I've been hit with late fees of hundreds of dollars, and my credit report is probably looking horrible right now.  I want confirmation that the false late fee's attached to my account during the past 3 months will be fixed, this is hundreds of dollars.  I also need my credit report, if it was affected, fixed.
[redacted] [redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 26, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 16, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 30, 2015.  Please allow sufficient time for postal delivery.