City Star Nails

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received whatever correspondence Navient allegedly sent by mail and I believe sufficient time has passed. They continue to call my parents despite being repeatedly told in the past to not use that number.
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on February 2, 2016 and
resolved the issue with the customer.

A representative from the Office of Customer Advocate contacted the customer by telephone on May 10, 2017 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 23, 2016.  Please allow sufficient time for postal delivery.

Revdex.com:
I still have...

not received the package in the mail from Navient.  I would like this dispute to stay open until I receive and have an opportunity to review.
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Its odd that they can discuss payments, account balance  with me but not all of a sudden they are using the privacy act. NOt buying it.
Regards,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They are not reporting correctly to my credit and they need to fix this. I am tired of fighting with them. I sent them all of the letters I sent in 2015 and the beginning of 2016 and yet they refuse to admit their mistake.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 26, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 1, 2016.  Please allow sufficient time for postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on February 16, 2016 and
resolved the issue with the customer.

A representative from the Office of Customer
Advocate contacted the customer by telephone on July 15, 2015 and resolved the
issue with the customer.

A representative from the Office of Customer Advocate contacted the
customer by telephone on June 23, 2017 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 1, 2018.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 14, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 16, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 16, 2017.  Please allow sufficient time for postal
delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 29, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 2, 2017.  Please allow sufficient time for
postal delivery. We will continue to work...

directly with the customer to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 16, 2016.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received the letter from the advocate, and it only partially solves my issue.  First, the advocate stated that the program I enrolled in is a "$345 a month program at 1% interest rate, and my account may still remain delinquent during the first three payments....Once the third payment posts to my account my past-due status will be brought current and you will continue at $345 payment rate for the following 12 months." October being the third payment.  However, I was charged a whole lot of late fee's that I shouldn't have been.  When I enrolled in the program July 13th, I was just told going forward my payment plan would be $345, due to changing from a 20 year repayment to a 30 year repayment.  Since then I've been hit with late fees of hundreds of dollars, and my credit report is probably looking horrible right now.  I want confirmation that the false late fee's attached to my account during the past 3 months will be fixed, this is hundreds of dollars.  I also need my credit report, if it was affected, fixed.
[redacted] [redacted]