City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 6, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 8, 2017.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I have not received anything to read from Navient or Revdex.com about this matter.  I do not know what resolution you are speaking about!  Please resend!
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is the usual xxxx that companies provide: "we will investigate ourselves and we will find we didn't do anything wrong.  The customer is always wrong."  I have requested information from the company directly, I have pointed out the violations of the law (state law, California), and they still blame their mistake on me.  It was not a simple mistake, it has been malicious and purposely deceiving the customer to obtain the most gains possible.I am preparing for a law suit against this provider for the violations of the law they are claiming they did, but refuse to accept it.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 9, 2015.  Please allow sufficient time for
postal delivery.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on August 18, 2016 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 25, 2015.  Please allow sufficient time for
postal delivery.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on May 28, 2015, and we are working with the customer directly to
resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 21, 2016.  Please allow sufficient time for postal
delivery.

I have not received...

anything by mail. They did email me directly which I replied to my email but did not hear back. I reject this response because it is deflecting responsibility to mail which is likely lost or they have an incorrect address. It has been 10 days since the mail supposedly went out and I have not heard back. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 18, 2017.  Please allow sufficient time for postal
delivery.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on April 29, 2016 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 25, 2016.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 19, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 3, 2015.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Attached is the letter I received from Navient dated 3/29/2017. They have admitted that I "did not receive the professional service that is expected of all Navient representatives", but yet they have only agreed to one of my resolutions. Navient has cost me personal time and money because of their errors, and I should be reimbursed for time spent. Also, because of misallocating funds, mixing up payment totals, and having me unenroll and reenroll in auto deposit I have had to pay more in interest that I should have. I want of the desired resolutions completed by Navient. 
 
In the letter they sent me, there was very little information that was personal to me or that couldn't be left out, to be able to respond online. I do not think it is right that they respond online that they will be sending a letter, instead of addressing the issue online to help make other customers aware of same or similar issues.

A representative from the Office of Customer
Advocate contacted the customer by telephone on October 28, 2015 and resolved
the issue with the customer.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 21, 2017.  Please allow sufficient time for postal delivery.