City Star Nails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. I sincerely hope that I do not come across any additional issues in the future.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 19, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on January
12, 2018.  Please allow sufficient time for delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 19, 2017.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted]. However, this is not a resolution to my complaint. I request this matter be kept open until it is properly resolved.
 
Regards, [redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 17, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 13, 2017.  Please allow sufficient time for postal
delivery.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on March 10, 2017 and resolved the
issue with the customer.

A representative from the Office of Customer
Advocate contacted the customer by telephone on June 29, 2015 and resolved the
issue with the customer.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 29, 2016 and will continue to work directly with the customer to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 8, 2017.  Please allow sufficient time for postal
delivery. We will continue to work with...

the customer to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
I was contacted by a representative named [redacted] on 8/4/15 in reference to my eight federal loans. He stated that he sent an email to the credit reporting department and they advised him that the initial reporting of being 90 days late in October 2014 was accurate. I explained to him that I did not receive any notice regarding this and how could I be 90 days late when my credit report clearly shows my accounts current prior to October? He stated that Navient does not report 30 and 60 day late payments and after reviewing my demographic information, my home address, telephone number, and email; were ALL incorrect. He had to update my information over the phone. I explained to him that the late payment should be removed from my record because I was never notified that my accounts were past due.I also spoke to another representative named [redacted] regarding my two private loans. I stated to him that I am paying their collection agency FAMS $200.00/month and I do not understand why my account shows that I have 19 missed payments. He confirmed that I was on a payment plan and he doesn’t know why Navient’s records still shows that I missed 19 payments. He stated that I was not the only customer to complain about this however there was nothing that he could do. My account will continue to show that I’m not paying even though I am.I am not satisfied that my credit report will continue to have this blemish for my federal loan when it is clear that they didn’t even have the correct contact information for me. I am also not happy that my private loan account says that I am past due when I’m on a payment plan. This is the most upsetting and frustrating process and I am going to look into other avenues to correct the situation since Navient refuses to correct this error.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 13, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 14, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 1, 2018.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
 
Problem:There are anywhere from 30 to 40 loans listed with late payments on my credit report. My loan has gone from Sallie Mae to Navient/Dept of Education and now, since I am a teacher, FEDLoans will be managing my loan as part of the Public Service Loan Forgiveness Program. I no longer have any understanding or control of my credit or a signed contract to reference all that is happening to my credit as a result of my students loans completely overwhelming my credit profile and the poor servicer management of it; however, the Fair Credit Reporting Act prorects me and allows me to know exactly why something is being reported on my credit. As a result, I am demanding that Sallie Mae/Navient/Department of Education send me VERIFIABLE PROOF as to every single late that is being reported on my credit profile. If this cannot be provided, as afforded by the Fair Credit Reporting Act, every single loan on my profile must show as current. As a 50 year old teacher approaching an early retirement to care for my sick mother, I need this completed immediately.Translate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:All lates should report as current.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 2, 2015, and we are working with the customer directly to
resolve the issue.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I haven't received anything from these people.  It's a no brainer, all they need to say is they will not call me anymore, that's it.  If I say the matter is resolved, they'll probably continue to call me.  All I want is for them to take me off their call list permanently and stop calling me, is that so difficult?
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 2, 2017.  Please allow sufficient time for
postal delivery.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate that the advocate was quick to respond however he stopped contact after to calls with me. Although we have conflicting work schedules which makes it hard for us to communicate I called and left a message last week, Wednesday April 25th for the advocate to discuss the issues I have been having with Navient. I asked that he would return my call Friday May 1st because I was off of work and we could talk about the issue anytime of the day and I didn't hear anything back from him. I called Tuesday May 5th again to leave a message as well because I gave him until Monday May 4th and still did not have a message in return. In the letter I had received in the mail it stated that they would like documented events of when the issues have been taking place however I would think this would be on my account if they would look at it and see it. They claimed that they have not sent anything negative to the credit agency in the last 12 months but that is due to the fact that I am constantly calling to attempt to fix the same issues more times than I should have to with them just to make sure that nothing does go to the credit agency, so of course that has not happened. I am currently "babysitting" my loans that are with Navient to make sure that nothing negative reflects in my credit score and I should not have to do that. The issue is maintenance of my account which no one seems to be capable of at this point.
Regards,