City Star Nails

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on
 
December 23, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 16, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 9, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 31, 2015.  Please allow sufficient time for
postal delivery.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have received a letter from Navient representative [redacted] with explanations of the rules of the student loan. I understand the rules and I don't need to be reminded about it. Ms [redacted] stated in the letter that the student loanis now in a student deferment and repayment is postponed until December 20, 2016. I was able to check the loan status and it does say that payment starts on December 20, 2016. I am afraid that next month I will be going throughthe same issue, dates will change and phone calls and emails will start again. We've provided information needed, my daughter paid a fee to school to have a letter stating that she is full time student. That letter was mailed to Navientand the phone call was made to Navient to make sure that they have information. This is an ongoing event between Navient and me. I placed a call to Ms. [redacted] and waiting for a call back, just to make sure that the situation doesn't repeat itself again. For that reason, I still need more time.
Regards,

A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 27, 2016 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on January 3, 2018.

A representative from the Office of Customer Advocate contacted the
customer by telephone on June 2, 2017 and resolved the issue with the customer.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on July 20, 2016 and resolved the
issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have NEVER resolved this complaint.  They have no accountability in their payment system, and the payment amounts change almost daily.  This is not feasible as the consumer to allow me to budget properly, or even to trust when I schedule a payment IN FULL that it will post IN FULL.  When I pay MORE then the MINIMUM DUE, how then pray-tell can I be LATE on a payment?  No, this company has not given a satisfactory response, they have not re-credited my account the falsely charged interest/fees, and they have not resolved this payment issue.  I have no idea what to expect from one month to the next as far as payment amount because they have some convoluted system and the WORST customer service in the history of student loan companies.  They even had the audacity to email me that their customer service rep answered my questions when she DID NOT EVEN HELP ME.  She blew me off and said "well, we don't report until you're 90 days late so what are you upset about?"  What am I upset about????  I paid $60 MORE THAN WAS DUE, and yet they called my payment late because they changed the amount after the fact and DID NOT NOTIFY ME.  What is going on with Navient??????
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    Problem:We have been trying to reach [redacted] or someone else at Navient and cannot get a real person on the phone. We have been trying to pay this debt since April of 2015 but have not been able to get through to them to make the payment in full. Any interest would have been fairly paid in the Bankruptcy, but they refuse to submit the proper paperwork to the court for correct payment, knowing that they can EXTORT more money from honest citizens by fraudulently misfiling paperwork with the court systems. They have stalled running up the interest unfairly, and are worse than the mafia. Instead of the $1,549.46 that we have been trying to pay them since April, they are saying that we now owe over $1,600.00. They have refused to deal with us honestly and have used the legal system to EXTORT money at an unfair interest rate, and refuse to take payment in full in order to EXTORT more money from us! They refuse to talk to us about any hardship program that they might have, or to even let us pay them.TranslateDesired Resolution / Outcome  Desired Outcome:WE want to pay a fair amount or to have the interest that they are EXTORTING from us dropped since we have paid the full amount of the loan. Any interest would have been fairly paid in the Bankruptcy, but they refuse to submit the proper paperwork to the court for correct payment, knowing that they can EXTORT more money from honest citizens by fraudulently misfiling paperwork with the court systems. We are willing to pay the amount of $1,549.46.00 that they fraudulently claim that we owed them in April of 2015 and close out the account in full and drop this from our credit reports.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I have been in contact with Navient about this debt numerous of time and they never sent me a copy of the original signed promissory note.  The company has had more than enough time to get this correspondence to me in a manner.  I have had to consult The Revdex.com to exercise my rights as a consumer to get this wrongly report information removed because they have not validate the debt which has been asked of them to do since August of 2016.
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 15, 2016.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted] and find that this resolution is satisfactory to me. 
Regards,I did speak with someone over the phone and they asked me if they could remove this from the website. I agreed only as long as this is settled.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

roblem:I previously filed a complaint against Navient with all supporting documentation and have not heard back from anyone for several months. I have not received any update from the Revdex.com nor Navient. I continue to wait for an overpayment of $500.24 made on account [redacted] in December 2015. [redacted] from Navient sent me a letter dated April 27, 2016 apoligizing for the oversight; however, I still do not have the overpayment back in my checking account. This continues to go unresolved with no parties making an effort to resolve the matter.Translate Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Refund my overpayment of $500.24 with accrued interest of 7.125 (this is what Navient charges their customers who took out student loans) immediately. I am now 7 months trying to resolve a ridiculous error for Navient.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have yet to receive a notification or correspondence from Navient. If and of if, Navient agreees to take the late payments off of my credit file, I will accept the resolution.
Regards,
[redacted]

A representative
from the Office of Customer Advocate contacted the customer by telephone
on November 16, 2016 and resolved the
issue with the customer.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on May 24, 2016 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 1, 2016.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have not received any documentation from Navient. 
Regards,
[redacted]