Clarus Commerce

Review: I was on the [redacted]'s web site and the site offered me $10 plus free shipping via freeshipping.com I signed up for this, after signing up they posted clearly that if I didn't close the account I'd just opened (I had no idea that I'd opened an account) that they would begin charging me for it after a month. I'm sure that in the fine print this was explained, but it should have been explained clearly, up-front. I tried to immediately close the account with them, the trouble is that it's unclear how to accomplish this. I sent a message to their "contact us" info, and got a message that they'll get back to me in 24 hours.... in the meantime they have all of my info, including credit card info, and I fee. They should have made it clear from the start that I was opening an account that they'd later charge me for. This was intentionally misleading.Desired Settlement: please let me know how you settle this. I would like the company to clearly let me know that I no longer have an open account with them.

Business

Response:

Thank you for the opportunity to respond to this complaint.

Ms. [redacted] account was cancelled today, 1/21/14, after we received her email

request. A confirmation email of this

cancellation was also sent out this morning.

Since the account was cancelled within the 30 day period, no

charges were incurred.

I do apologize for any misunderstanding regarding the program. The

terms of the offer are clearly stated on the registration form and in the

welcome email that we send out.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: In 2009, I got a discount on my shipping through freeshipping.com. What I was not told at the time was that I'd been set up to automatically be billed $9.97/month. Thus, I have been billed 9.97 every month since June 2009.Desired Settlement: I have now been billed 53 times (June 2009-October 2013). I would like a full refund of 528.41 (9.97 x 53).

Business

Response:

Thank you for the opportunity to respond to this complaint,

As requested, we have cancelled Mr. [redacted]'s membership in our program, and a full refund of $548.35 has been processed. The refund should show on the credit card that was originally billed, in 2-3 business days.

Our records show that Mr. [redacted] became a member of freeshipping.com on 5/7/09 when he places an order with [redacted] and was told about the shipping rebate the order qualified for.

We apologize for any confusion Mr. [redacted]'s may have had regarding our program. Ther terms of our offer are given to registrants three times during the enrollment process:

Mr. [redacted] was sent a Welcome email explaining the membership terms. That email also outlined how to cancel the membership.

Again, we apologize for any confusion and as mentions previously, the account is closed and a full refund has been issued.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: after having multible account with [redacted] since 2014,[redacted] cancelled 2 accounts thay said becouse I had multible account ,I lost 102.75 on shipping rebates &10.00 for rejoining [ [redacted] Email the offer]from account [redacted] , lost 40.16 on shipping rebate & 10.00 for rejoining, for a total of 162.91 alot of those purchases were made becouse I got [redacted]Desired Settlement: refund of the 162.91 I lost due to the cancelled account

Business

Response:

I write in regards to the above

referenced complaint submitted to your office by Mr. [redacted]. We regret any

confusion or inconvenience he experienced when doing business with our company

and trust that this letter will address his concerns. Mr. [redacted] signed up with

[redacted] initially on August 4th, 2008. This account has remained

open and is still open. Since then he has signed up for a membership on

April 2nd, 2014, November 29th, 2014, February 17th, 2015, June 8th, 2015,

August 22nd, 2015, November 21st, 2015 and lastly, January 16th, 2016. As stated in our terms and

conditions there is only one membership allowed per household. When Mr.

[redacted] signed up he had to agree to those terms and conditions prior to signing

up. Generally, we would not allow any accounts to remain open, however we

made an exception for Mr. [redacted] on this and are allowing him to keep his

original account open. If he has any questions he can

feel free to reach out to me directly.

Thanks!

Mike

Consumer

Response:

Review: [redacted]

I am rejecting this response because: In almost 8 yrs. [redacted] has aloud me to have 8 [redacted] accounts ,but the fact remains that not only did thay allow me to have multible accounts but also offered in E Mails 10.00 rebates for rejoining ,that lead me to beleave multible account where ok now I stand to lose 47.11 from accout [redacted] & 97.77 from account [redacted] for a total of 144.88 ,over half of the items ordered would not have been bought with out [redacted] rebates I'm on a fix income an that is alot of money to me.

[redacted] Miller

Business

Response:

Hi

Review: I have a screen shot on my phone showing the dates and online stores I visited by first going through [redacted] to get the advertised "10 %" cashback. The site ALSO advertises that it could take "up to 7 days" for purchases with affiliated merchants to show up. However, after contacting CS, I received an email that was rather rude in nature, that said it could take "up to 30 days." I informed the CS department that this was wrong, misleading, and should be CORRECTED. Since I signed up in August, I should have received 10% cashback for FOUR online purchases. Only ONE is showing up!!!! So, you're telling me that the same merchant failed to send info that I made orders not once, not twice, but THREE times? This is unacceptable!! This company has no problem charging everyone's credit card, but can't reimburse what is promised.

These affiliate merchants need to be informed about what kind of practices are going on with this company. Maybe I should have made a video of myself from clicking the [redacted] site on [redacted], all the way to completing my purchase. But then again, there would be some new excuse you people would find. I am so furious after reading all the complaints online and especially on the Revdex.com site. Stop take advantage of people!

I have forwarded order confirmations of all my orders from walmart.com which I did not receive credit for. They are as follows: 9/8/2014 for $80.67, 9/29/2014 for $48.64, and 10/7/2014 for $54.50. I am owed a total of $18.38, which is 10%!Desired Settlement: I would appreciate the $18.38 cash back that I am owed.

Business

Response:

Thank you for the opportunity to respond to this complaint.

I apologize for any misunderstanding or inconvenience [redacted]

incurred regarding the 10% cash back program.

Our Terms of Service clearly state that we receive the data

from our affiliate network and if we do not receive that information we cannot

payout on the purchase.

That being said, as we did with [redacted], if a member

does not see a purchase we request they send us the order confirmation and we

will enter them as a courtesy. We just received those documents two day ago and

are in the processing of entering them for [redacted].

A check for $7.79 was mailed out on 10/14/14 in reference to

the 9/8/14 purchase she refers to in her complaint. The 10% is calculated on

the subtotal, before taxes and shipping, which is this case was $77.81

[redacted] only sent in 3 order confirmations and if she

will forward me the 4th I will be happy to process that one also for

her. I received the order confirmation for the three purchases she specifically

outlines as missing. She can send that directly to me at [redacted]

She will receive an additional check for the 9/29/14

purchase in 7-10 days. The 10/7/14 purchase will be paid out in the next

quarterly payout as it falls in the next payout period dates.

I do ask that if [redacted] wishes to continue with the

program that she carefully read the Terms of Service for the 10% cash back.

That clearly states the reasons that purchase may not show up or may be deemed

not eligible.

[redacted] can contact me directly with any additional questions or concerns at the email above. Thank you

Review: I purchased a cell phone online at [redacted] and received an email for [redacted].com I have followed all the required items and processes and even tried following up with the company directly.

Their Claim:

[redacted]Your membership includes a $10.00 [redacted] Gift Card![redacted]

It never happened! It's been almost a year now and I am moving to a new address I would like to get this resolved and have the gift card sent to my new location.

Thank you for your time,

[redacted]Desired Settlement: I would just like the $10.00 Gift Card as promised.

Business

Response:

Hello,

Thank you for the opportunity to answer

this complaint. We apologize for any

confusion that Mr. [redacted] had with our program receiving his gift card. Mr. [redacted]’s gift card was initially

submitted on 7/5/2014 and was processed and sent to his address within the 3-6

week processing period on 8/12/2014. On

9/25/2014 we received Mr. [redacted]’s gift card back as undeliverable from the [redacted]. Mr. [redacted] contacted us on

5/11/2015, at that time we updated his address and resubmitted this gift card,

which was sent out today, 5/12/2015. Mr.

[redacted] should be receiving his gift card in the mail within 5-7 business

days.

If Mr. [redacted] does not receive the gift card please feel free to have him

contact me directly and I would be more than happy to assist him.

Thank you[redacted]

Review: I have four mysterious charges on my bank account from [redacted], a website which I never used for any services. They continue to charge me for something I never asked for or even discussed as I have never contacted them in any way.

09/15/2014 IC [redacted] ###-###-#### CT 100 R $-12.97

08/15/2014 IC [redacted] ###-###-#### CT 100 R $-12.97

07/16/2014 IC [redacted] ###-###-#### CT 100 R $-12.97

06/16/2014 IC [redacted] ###-###-#### CT 100 R $-12.97Desired Settlement: They need to cancel all service charges to my account or be litigated for illegally charging for services not rendered.

Business

Response:

I write in regards to the above referenced complaint submitted to

your office by [redacted]. We regret any confusion or inconvenience she

experienced when doing business with our company and trust that this letter

will address her concerns.

Our records show that on 5/16/14 [redacted], (at the

same address) after making a purchase on [redacted], was presented with

an offer for a membership to our [redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived on our order registration page, which provided

full details about the membership program and how she can try the program at no

cost for 30 days. The terms on that page

explained that if she did not cancel her membership by the end of the trial,

her membership would automatically continue and the monthly membership fee

would be charged to the credit card account that she provided.

Our records show that she completed the registration process by

providing her full contact and account information and clicking a button that

states “I agree to the Offer Details and the Terms of Use & Service” just

below the offer terms. Shortly

thereafter we sent [redacted] a welcome e-mail with full information on

how she can access and enjoy her program benefits.

Since we value and strive to please our customers, immediately

upon receipt of your letter we refunded back to her card all charges, and

stopped all further charges. Again, we

apologize for any inconvenience this may have caused.

Review: I joined for the free shipping & the $10.00 [redacted] card I called on day 2 of 7 day trial. I asked if I have to cancel on the 6th or 7th day not to be charged the monthly fee & receive the $10.00 [redacted] card. The rep stated she was not sure so I should just cancel on the 5th day. I call on the 5th day to cancel & to see when I would get my $10 [redacted] gift card. Rep stated that I have to submit a claim which was never told I asked to speak to a supervisor [redacted] who also stated that I needed to put in a claim I asked him SPECIFICALLY can I still submit a claim if I cancelled the account HE ASSURED ME THAT I COULD. But when I tried to log in I couldn't. I then called & spoke to rep [redacted] who told me I am not eligible & that I must of misunderstood [redacted] (no I did not I was very clear & so was [redacted] then transferred me to the supervisor [redacted] who stated that there is nothing he could do because I cancelled. For shame... taking advantage of a single mom during Christmas? Shame on you!Desired Settlement: I would like my $10.00 [redacted] card. It says that all calls are recorded go to the tape... Let me submit my claim & give me the $10.00 [redacted] card just like you advertised.

Business

Response:

Thank you for the opportunity to respond to this complaint.

I apologize for the misinformation Ms. [redacted] received. The Premium

needed to be submitted before she cancelled.

However, I have gone ahead and submitted that for her. She will

receive her give card in about 10 business days,

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much!

Sincerely,

Review: was advertised that I would get an [redacted] gift card. I called within the thirty day period and never received my [redacted] gift card for twenty five dollars. Company was debiting my checking account for 12.99. Thats not cool if their advertising the gift card and taking my money then I should get the $25 [redacted] gift card. It comes across as freeshipping.com is a scam and is a dirty company. I have contacted them several times through the phone and also today and have not gotten my gift card. I want my money back or the gift card. Its just not ethical or professional to do this. Sorry no excuses. I am asking nicely please give me the gift card or my money backDesired Settlement: a refund or the $25 gift card to ebaty

Business

Response:

Thank you for the opportunity to respond to this complaint.

Mr. [redacted] contacted us directly and we responded this morning,

2/24/14, letting him know that we have

processed a full refund of $25.94.

Here is a copy of the email that he was sent.

“Hi [redacted],

I apologize for any misunderstanding you had regarding

the membership benefits and how to claim them.

Since you have cancelled your account, I have gone ahead

and issued you a full refund of $25.94. I wanted to let you know that in order

to have received your $25 [redacted] gift card, you needed to file a rebate claim.

When I check your account it does not appear that you did so. This detail

was in the Welcome email you received.

If you have any further questions, please feel free to

contact me directly.

Thank you”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

I have been a member of [redacted] for about four years. It seems that I started having a LOT of trouble just this year. I see this Marketing Group is now affiliated with them. I am 71 years old and a shut in so I order a lot on the computer. When I paid to rejoin in Oct.for a year they processed my orders then quit. I prefer to mail the claims in so I have no idea what they did with them. I finally got some nice person named Matt that took care of processing the claims, but that is not the end of the story. Now they refuse to pay me the 10% I should have gotten in that period. The one who gives me trouble is named Samatha. She resolves nothing and just comes back like everything is my fault. I would like to get what is due me than I will either ask for a refund for the rest of the year or stick it out and never join again. I do not know if the trouble is the fault of Clarus Marketing, but there is a big deal on the website about the recent joining with them. I do see [redacted] is listed here with their name listed.
Rieke B[redacted]

Review: I pay 12.97 a month to belong to [redacted].com. One of the benefits offered through my membership is a price protection guarantee. On May 1, 2015 I filed the appropriate documentation for 4 separate items that qualified through this program.I purchased 2 leather [redacted] leather pouches from [redacted] on 3/5/2015 for $48.00 each, I purchased an additional [redacted] leather pouches from [redacted] on 3/11/2015 for $48.00 and a [redacted] bag from [redacted] 2/7/2015.For each of the [redacted] leather pouches I am entitled to a refund of $8.02, on the [redacted] $6.90.I have emailed their customer service department with no response as they were missing one of the [redacted] pouches. I called their customer service on 5/6/2015 and received a call back today. I thought the matter had been handled, however, when I looked at my account an hour later as advised, I see the person that I spoke with deleted the claim for the [redacted] of $6.90 and one of the claims for the [redacted] pouches for $8.02 so instead of showing 3, I am only showing 2.I have been extremely clear in my communication with this company providing all requested documentation.Desired Settlement: I would like to receive the services that I pay for. I submitted a claim for the price protection rebate and would like to receive all four of them for a total of $30.96 for which I have submitted claims and am entitled to under the services for which I pay for.

Business

Response:

Hello,

Thank you for the opportunity to answer

this complaint. We apologize for the

inconvenience that Mrs. [redacted] had with her account.

On 5/7/2015 we spoke with Mrs.

[redacted]. One of her rebates was not

showing up on Mrs. [redacted]’s account because the rebate was previously

declined at the request of the member, as it had been submitted with some

incorrect information. During the call we

were able to clarify the information that was needed to make it eligible for

payment, and we made an internal note so as to insure payment would be

processed once Mrs. [redacted]’s additional documentation was received. Unfortunately, our system would not allow us

to make it again viewable on her account, and we apologize for the additional

confusion this caused.

While we have not yet received the information we were waiting for from Mrs.

[redacted], we have processed the three rebates as a courtesy and the check will

arrive within 5 business days.

If I can be of further assistance please contact

me directly at [redacted], or email me at [redacted]

Thank you

Review: I signed up with [redacted] in May.

I used their service and was paid for the first period.

I have been using them for the past three months and they have randomly cancelled my membreship without paying me for my rebates.

The manager stated that it is in the terms and conditions that the service cannot be used for business purpose . They should have triggered me before paying me the first rebate three months ago. I earned more than $60000.00 and before using their service I was using another site which gave me back 5%. This would have been $3000.00

I am asking for some kind of compensation because my account was active and they did pay me my first rebate.Desired Settlement: 3000.000 -6000.00

Business

Response:

Thank you for the opprotunity to respond to this complaint.

When I spoke with [redacted] this morning, 9/30/14, I informed

her that while in the process of auditing our files for the quarterly Cash Back

Payout, it came to our attention that her purchasing history indicated that she

was using her [redacted] membership for business purposes which is a

violation of our Terms of Use.

Additionally, since her total was over the $1,000 yearly

limit, even if the purchases were eligible we could not pay more than the

program limit.

She responded that she was not aware of either condition.

I then reminder her that when she registered, in order to complete the registration

she need to have read and agreed to both our Terms of Service and Terms of Use.

(Additionally the Yearly limit of $1,000 is on both the registration page and

in her Welcome email.)

In those documents it states that the memberships are for

personal use only and that the yearly limit is $1,000. For your convenience I have enclosed copies

of the Term of Use, Terms of Service, and a copy of the registration page.

It is the member’s responsibility to be sure they are

aware of all terms and conditions, and if we find they have violated them, we

have the right to cancel their membership and negate all claims.

[redacted] purchasing history went unnoticed at first

because of the small amounts purchases that were paid during our last quarterly

Cashback payout. This quarters audit alerted us to potential business use which

[redacted] confirmed.

I have cancelled the membership and refunded all

membership charges but since the purchases were not eligible for the Cash back

program, no additional payouts will be made.

Thank you

Review: Called [redacted] and was asked for a free [redacted] award card hit a number and when I was transfer to that line I was told that for trying out they service I would get a free $100 [redacted] credit card for $4.98 shipping fee. They also hit me up with free shipping for a monthly fee of $1.99 a month and gave me ###-###-#### for the [redacted] which was a good number to call and cancel but they had a bad e-mail address (was able to cancel), the other phone numbers to cancel was ###-###-#### for the Free Shipping and ###-###-#### (Bad number). When called they did not have me listed and asked for e-mail address that I gave them both the wrong one and the correct one. Could not local me and then they asked for part of the card number which they ended up charging me another fee for (12-23-13). Called today and was able to cancel. But was charged twice for the service that I did not want.Desired Settlement: Would like a refund for the second charge of $1.99 and a service charge of $34.

Business

Response:

Thank you for the opportunity to respond to this complaint.

Review: I did not sign up for this free shipping service. I am retired and do not have ready access to a computer. I was billed starting in August 2015. They will only refund 90 days. I never received emails notifying me I had signed up or that I would be billed. I feel these practices are predatory against seniors.Desired Settlement: I want the other 4 months (August - November) charges refunded too. I received no benefit from this so called description and feel great angst over this situation.

Business

Response:

Hi, I am writing in regards to the above referenced complaint

submitted to your office by Mr. [redacted]. We regret any confusion or

inconvenience he experience when doing business with our company and trust that

this letter will address his concerns.

Mr. [redacted] saw our offer on [redacted]’s website on 7/31/2015 when he

was making a purchase. Once he clicked

the offer it would have connected him to the registration page on our site,

which provided full details about the subscription program, including the

monthly subscription for $12.97, and instructions on enrolling in the program

at no cost for 7 days. The terms on that page explained that if he did

not cancel his subscription by the end of the review, his subscription would

automatically continue and the monthly subscription fee would be charge to the

credit card account that he provided.

Our records show that he completed the registration process by

providing his full contact and account information and clicking the button that

states, “I agree to the offer details and the Terms of Use & Service” just

below the offer terms. Additionally, next to where the credit card

information was entered, was the subscription fee that would be charged if his

account was not cancelled in the review period. Shortly thereafter we

sent Mr. [redacted] a welcome email, again stating the terms of the subscription and

including the subscription fee.

Mr. [redacted] contacted us on 2/8/2016 and we issued a full refund

back to his account. That total amount

will be $90.79 and should post within 2-5 business days.

We apologize for any inconvenience this may have caused and I

would be more than happy to speak to Mr. [redacted] directly about this. He

can contact me directly at ###-###-####.

Thanks!

Mike

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Have been receiving monthly billing from [redacted] on the company credit card. No one has signed up for this service or authorized these charges. Have contacted the credit card company and was told they could not assist in stopping these charges. How do I stop any additional charges for this unwanted serviceDesired Settlement: Cancellation of the account with [redacted] and refund for the 12/30/2015 charges.

Consumer

Response:

The complaint that was opened on January 22, 2016 against Clarus Commerce [redacted] has been resolved. The company was very quick to contact and resolve the issue. Please close this file. Thank you,

Review: back in jan 2014 I signed up for a free 30 day [redacted] membership and with the free 30 day membership it offered a $25 [redacted] gift card and it was supposedly processed on 2-11-14 and I never received it, I was told I had to wait 90 days from the day it was processed to have another one reissued, I waited more than 90 days and requested another card and received an email that I would be getting another $25 [redacted] gift card reissued and should receive it with in 7-10 business days, then I receive another email saying I could not get it. this is the email from [redacted] advising she will send out the gift card again:[redacted] Customer Service Add to contacts 6/15/14 To: [redacted] customerservice@[redacted] Hello,I will be happy to reissue the gift card.Please confirm your correct address and I will send it out the next business day for you.Thank you and have a great day![redacted] Customer ServiceOn Sat, 14 Jun 2014, [email protected] wrote: Hello this is in reply to not receiving my $25 [redacted] gift card, it has now been over 90 days and I still have not received it. there should be some way to track the gift card. in the meantime I would still like to receive the gift card, is there a way to receive an electronic gift card thanks for your help Date: Thu, 6 Mar 2014 11:02:49 -0500 Subject: Response to your inquiry From: customerservice@[redacted] To: [redacted] Hello, We have received your inquiry regarding your [redacted] gift card claim. The gift card was processed and sent out on 2/11/14. Unfortunately we are unable to reissue gift cards until 90 days after the original send date. If you still have not received your gift card after 90 days please let us know and we will be happy to assist you. Thank you and have a great day! [redacted]Desired Settlement: I would like to receive the $25 [redacted] gift card I never received that was sent out back in feb 2014

Business

Response:

[redacted]Thank you for the opportunity to respond to this complaint.

The $25 [redacted] gift card in question was resent on 6/19/14

A review of [redacted] accounts showed that he signed up for

multiple memberships in order to receive the introductory offers. This is a

clear violation of our Terms of Use that states only one membership per

household is allowed. It is the member’s responsibility to read and abide by

our Terms, not ours to monitor for blatant violators.

[redacted] was informed of this and that he was not even

entitled to the gift mentioned, but we have resent as a courtesy. We will no

longer honor any additional claims that [redacted] may make.

If [redacted] has any further questions he can contact me

directly. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

this complaint can be closed I have received my gift card as requested

Sincerely,

Review: I was charged by this company for a service that I never ordered. It appeared on my bank account as a debit. Obviously, they somehow obtained my bank card number and charged $12.97 for a service that was not ordered. It appears through my research that this is a scam that this company runs regularly.Desired Settlement: I want my money refunded and no further contact with this company.

Business

Response:

Thank you

for the opportunity to respond to this complaint,

As requested, we have cancelled Ms. [redacted]’s membership in

our program, and as a courtesy, a full refund to the credit card that was

billed has been processed.

Our records show Ms. [redacted] became a member of FreeShipping.com

on 1/28/14 when she saw our offer on her [redacted] order confirmation

that said her order qualified for a shipping rebate. She affirmatively accepted

our offer and completed our membership registration process.

We apologize for any confusion Ms. [redacted]’s may have had

regarding our program. The terms of our offer are given to registrants three

times during the enrollment process:

Review: I signed up for a 30 Day Free Trial to Freeshipping.com thru a click link provided on [redacted].com whereby Freeshipping.com offered a free introductory offer of a $25 [redacted] gift card for signing up and trying out their service. I registered for a membership on 12/20/13. Requirements for obtaining this $25 [redacted] gift card were as follows:1. Sign up for a free trial through the link provided on [redacted].com which I did and became a member on 12/20/2013 with the email address [redacted]2. Make a purchase on [redacted].com thru the Freeshipping.com website thru their click link provided, which I did on 12/21/2013 and I have a copy of my click link history showing I made a purchase on [redacted].com thru Freeshipping.com's link.3. Then submit a copy of the order confirmation of my [redacted].com purchase to Freeshipping.com to the email address, [redacted] which I did and have both copies of the emails sending this information in.The CLAIM ID for the Introductory Offer Gift card was [redacted] submitted on 12/20/2013.The CLAIM ID for the Shipping Rebate for $0.86 was [redacted] submitted on 12/21/2013.Additionally I corresponded, thru email, with a Freeshipping.com Customer Service Representative named [redacted] on 1/14/2014 asking if I had provided the proper supporting documentation and she confirmed that I did and that they were in receipt of it.That email correspondence can be forwarded for verification if needed. As of today's date, 2/11/2013 it is now over 7 weeks and I have not received the $25 [redacted] Gift Card nor the Shipping Rebate of $0.86 for my [redacted] purchase. They were to be received within 3-6 weeks following submission of my claims which again were done on 12/20/2013 and 12/21/2013 respectively.I ended my Free Trial to Freeshipping.com on 1/16/2014. There was no stipulation that you had to stay a member to receive the Free $25 [redacted] Gift Card or the Shipping Rebate only that you try their service out and follow the necessary requirements to claim the offer.Desired Settlement: I kindly ask that you look into this matter for me and provide me with both my $25 [redacted] Gift Card and a check for my Shipping rebate of 0.86 as I followed the proper steps required to receive both.

Business

Response:

Thank you for the opportunity to respond to this complaint.

I have checked Mr. [redacted]’s account and find that the $25 [redacted]

Gift card was processed on 2/4/14, and that the [redacted] shipping rebate was

processed on 2/7/14.

Mr. [redacted] should receive both within the next 7-10 days. If not,

please ask him to contact me directly, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: On April 14, 2013 I became aware that fsrewards.com had been fraudulently debiting my checking account without my consent for $4.97. When I saw this fraudulent charge I spoke with my bank and they informed me that this had been happening for the past 8 months. I had to close my checking account and then I contacted fsrewards.com on June 13, 2013 and spoke with one of their representatives and I was told that I would be refunded for the total amount of $39.76 (8 months x $4.97 = $39.76). On June 21, 2013 I contacted fsrewards.com again that they could not refund the money back to my checking account because it was closed and they informed me that they would speak to the head office and issue the refund. Then I called again on July 2, 2013 and fsrewards.com stated that they would issue me a refund and to this day, September 3, 2013 I have NOT received a refund. This has been an issue for 3 months and I hope that I can get a resolution to this matter. Being a senior citizen I feel that I have been taken advantage of. If there is any information that I need to provide please feel free to call me. Thank you for your time and efforts concerning this issue.

Desired Settlement: I am requesting that a check be mailed to me for the total amount of the refund, $39.76.

Business

Response:

Business Response /* (1000, 5, 2013/09/05) */

Thank you for the opportunity to respond to this complaint.

First, we'd like apologize for any confusion regarding our program. Please be assured that Ms. [redacted]'s account has been cancelled and she has received a full refund of all charges

Ms. [redacted] signed up for a membership to Freeshipping.com on 9/29/12 while placing an order through [redacted]. By accepting our offer details and a membership with our company, we then sent a welcome kit to the address on file ( [redacted]) with information on how to claim the introductory rebate as well as the other benefits of our service. This kit also included instructions on how to cancel ones membership as well as our toll-free number in the case of any further questions.

Again, we apologize for any inconvenience and as mentioned previously, the account is closed and a full refund has been issued.

CANCEL Free Shipping

Review: Last year I signed up for a free trial of [redacted] in order to take advantage of free shipping from a few vendors during the holiday season. I explicitly remember cancelling my free trial. Cancellation was accepted. I know it's my own fault for not checking up on them the following month to ensure I wasn't charged $12.97 but frankly I shouldn't have to. I have the past 11 billing statements as proof that I was charged 12.97 each month after requesting cancellation. I only discovered the charges after logging into my account and seeing a pending transaction for [redacted] $12.97). I never used the service after cancelling last year, never even went to the website until today. It's unethical that this company ignored my cancellation request and continued to charge me 12.97 per month. I sincerely hope that the company will get reprimanded. In searching online to find out what the charge on my credit card was I came across numerous other victims just like me. It needs to stop.Desired Settlement: Certainly I desire a refund. I can only prove the charges going back 11 statements ($142.67). I believe I signed up last year in November, and definitely cancelled a week later. But more so someone needs to put pressure on this company to get them to actually process their customers cancellation requests, else the same thing will continue to happen to countless others. They certainly have lost any chance of having me for a customer.

Sincerely, [redacted]

Business

Response:

Thank you for the opportunity to respond to this complaint.

It appears that Mr. [redacted] had signed up for two accounts. One was opened on 10/23/11, which he cancelled on 11/22/11. He submitted and was paid the $10 Introductory Premium, and no charges were issued against his account.

He they registered for another 30 day trial membership on 11/21/13, but there is no record of Mr. [redacted] cancelling the second account until 11/16/14.

Mr. [redacted] submitted and was paid the Introductory Offer of a $10 [redacted] card on 12/26/13.

Since we value and

strive to please our customers, as a courtesy, immediately upon receipt of your

letter we refunded back to his card all 2014 charges. Again, we apologize for any inconvenience

this may have caused.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have not received a credit to my card, nothing has posted and nothing is pending 6 days later.

Sincerely,

Business

Response:

I apologize for any inconvenience. I see that these refunds went through today 11/24/14 and Mr. [redacted] should see them back on his credit card in 2-3 days.