Clarus Commerce

Review: Sent a relative flowers in July 2012. ([redacted] online) evidently during the process [redacted] linked in and got my information... Ive been charged $12.97 since July 2012 each month. When I contacted the company they said 'you've been a member for just over a year. Actually 25 months.Seems very shady that they change companies during the order. So you still think you're with the flower company. It's a business that reimburses shipping costs to you, I send maybe 4 things a year and it wouldn't be more than my first 4 months charges from this company!!! Beware !Desired Settlement: Refund the $12.97 x 25 months.

Business

Response:

I write in regards to the above referenced complaint submitted

to your office by [redacted]. We regret any confusion or inconvenience she

experienced when doing business with our company and trust that this letter

will address her concerns.

Our records show that after making a purchase on [redacted] was presented with an offer for a membership to our [redacted]

program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived

on our order registration page, which provided full details about the

membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she

did not cancel her membership by the end of the trial, her membership would

automatically continue and the monthly membership fee would be charged to the

credit card account that she provided.

Our records show that she completed the registration

process by providing her full contact and account information and clicking a

button that states “I agree to the Offer Details and the Terms of Use &

Service” just below the offer terms.

Shortly thereafter we sent [redacted] a welcome e-mail with full

information on how she can access and enjoy her program benefits.

Since we value and strive to please our customers,

immediately upon receipt of your letter we refunded back to her card the full

amount we charged her and stopped all further charges. Again, we apologize for any inconvenience

this may have caused.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I feel some of the "facts" are not factual.. I did not ever receive an email regarding this company...

They say they have refunded the amount charged to my card...fully...they refunded the last charge of $12.97, only.

Review: Good Morning, I purchased a item from [redacted] on line an then I was prompted to a site that would give me a rebate of $15.00 on the purchased item if I signed up on there site [redacted]...I could cancel at anytime within the 30 day period...I was prompted to send in a copy of the receipt of purchase to verify that I purchased the item in order to get my rebate in which I did just that an I was then informed that my information was excepted an I should receive my check for $15.00 within 6 weeks...Those six weeks have past an I spoke with someone on several occassions an that stated that my check was mailed out on June 21,2014...I then proceeded to call them informing them that I have yet to receive my rebate of $15.00. I contacted them this morning an they said it take up to 90 days to reissue another check...This is unexceptable...Desired Settlement: I just want my $15.00 that,s owed to me an any monies for the incoveince this has called me...Thank You!

Business

Response:

Thank you for the opportunity to respond to

this complaint.

Our records indicate that [redacted] Joined [redacted] originally on on 5/10/13 and cancelled on 5/30/13. He submitted

and was paid his Introductory rebate of $14.99 for shipping charges on 6/14/13.

He then joined again on 5/9/14 and

cancelled on 5/12/14. He submitted another Introductory claim for $15, and a

check was sent on 6/21/1. This claim should not have been valid as we only

allow one membership and one introductory claim per household. However we did

honor it this time for him

As a courtesy I will have the check

cancelled and then resubmit the claim for payment earlier than the required 90

day wait. It will take about 2 weeks for

this to process, so [redacted] should expect the check in about 14-21 business

days.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

P.S. The only reason I joined [redacted] is because this was the only way that I could get back my $15.00 rebate from my order with [redacted]...Now if there is any other way I can receive my rebate without me having to join [redacted] please inform me on how...

Thank you!

Consumer

Response:

On Wed, Aug 6, 2014 at 11:07 AM, [redacted]> wrote:

Good Morning, To whom it may concern I still have yet to receive my payment from the company in which they stated that I should receive my payment by July 29, 2014

Thank you!

Business

Response:

Thank you for the opportunity to respond to this complaint.

Review: In November of 2012 I went on line to purchase a coat for my wife. When I got to the check out page, some how I got switched to another internet site without my knowledge. I thought I was filling out the delivery information for getting the coat shipped when in fact I was on the Free Shipping.com site (Clarus Marketing Group also known as the Insiders Club). The information they obtained was not intended for them, but to get the coat shipped. Because I was unaware I had signed up for their site they got enough information to bill my credit account $12.97 every month for the last 14 months. I did not question the monthly charge because my wife uses the card to have things shipped on a regular basis.We just realized the error and I have spoken with the company through our credit card company and they admit that we have never used the service, but will not give us a refund because of their thirty day policy for refunds. This company is a scam operation and uses the internet to catch people off guard when placing orders.Desired Settlement: I would like my money refunded in the amount of $181.58. Better Business rating should be down graded until they can prove they do business in a forthright and moral way.

Business

Response:

Thank you

for the opportunity to respond to this complaint,

As requested,

we have cancelled Mr. [redacted]’s membership in our program, and as a courtesy, a

full refund to the credit card that was billed has been processed.

Our records show Mr. [redacted] became a member of

FreeShipping.com on 11/12/12 when he saw our offer on his [redacted].com order

confirmation that said his order qualified for a shipping rebate. He

affirmatively accepted our offer and completed our membership registration

process.

We apologize for any confusion Mr. [redacted]’s may have had

regarding our program. The terms of our offer are given to registrants three

times during the enrollment process:

1. The terms of the offer

including all the billing details are displayed directly adjacent to the area

where the member enters their credit card information

2. These same terms are displayed once

again on the “new member welcome” screen that is displayed immediately after a

successful sign up. All new members are required to check a box indicating they

have read and understand the offer terms. It is impossible for a member to join

without checking this box first.

3. We also send an electronic

confirmation. The terms are sent a third time in the new member welcome email

that is sent to the email address provided by the member.

Again, we apologize for any confusion and as mentioned previously,

the account is closed and a full refund has been issued

Review: I signed up for a free trial with freeshipping.com because of a $25 [redacted] rebate incentive. I filled out and submitted the necessary proof and paperwork for the rebate and then cancelled my account with freeshipping.com days before the trial period was over. Well, freeshipping.com began charging me their $12.95 monthly fee soon thereafter anyway. I wrote them and they responded, but by this time my bank account was already $160 overdrawn from the continuing attempts by freeshipping.com to withdraw the $12.95 monthly fee, plus my bank's fees. I wrote freeshipping.com a handful of times and their response each time was to ignore the huge problem their mistake had created. They issued 2 refunds of $12.95 each in the end; not even a drop in the bucket of the total of negative $369 which was the final amount overdrawn when the bank closed my account. Please do not trust freeshipping.com. Oh, and the $25 [redacted] rebate--I never received it.Desired Settlement: I would like a refund in the amount of $369 + $25 (the [redacted] rebate) which equals $394.00 along with a letter of apology to me and admission of responsibility for my bank.

Business

Response:

Thank you for the opportunity

to respond to this complaint.

Our records show

that Ms. [redacted] signed up twice of a trial membership to Freeshipping.com.

Once on 10/8/12 and

then again on 5/2/13. She claimed and was paid a rebate for the 10/8/12

membership. The 5/2/13 membership included an Introductory offer of a $25 [redacted]

gift card. That gift card was sent out on 6/25/13, and again on 8/5/13 when we

were notified that she did not receive the card.

Ms. [redacted] was charged

twice between the two memberships, and issued a full refund for both charges. She was also informed that having two

memberships is a violation of our terms and if she wanted to again startup a

membership she had to contact us directly so we could reinstate one of the

existing memberships.

We apologize for

any confusion Ms. [redacted] may have had regarding our program. The terms of our

offer are given to registrants three times during the enrollment process:

Review: This website inserts pop-ups when ordering from other websites and has you sign up for a free trial to get free shipping. I was unable to close out of the pop-up and thought it was associated with the website I was using. Well if you don't cancel the trial membership they automatically begin charging $12 every month with no warning. I did not realize what I had signed up for and never received a warning about being charged. I never logged into the website and never used their services, yet they were extremely unaccommodating on the phone and only stated over and over that their policy is to not give refunds. VERY dissatisfied with this website do not recommend using this!!!!Desired Settlement: I believe I should be refunded more than one month of this charge (charge goes back to June 2013) because I never used this service and only logged in to cancel because I guessed my username and password, so this is proof that I never used this service so should not have been charged.

Business

Response:

Thank you

for the opportunity to respond to this complaint,

As requested, we have cancelled

Ms. [redacted]’s membership in our program, and I have processed a full refund of

$77.82.

Our records show Ms. [redacted]’s became

a member of FreeShipping.com on 4/24/13 when she saw our offer on her

[redacted] order confirmation. The offer stated that her order qualified for a

shipping rebate. She then

followed the link to join the program and filled out the registration

information where she affirmatively accepted our offer.

We

apologize for any confusion Ms. [redacted] may have had regarding our program. The

terms of our offer are given to registrants three times during the enrollment

process:

Review: I am being billed for something that if true I was tricked or disreputable computer tactics were used so that I will be blamed for making the error and their claim is it is legal. They also use hope that people will overlook their charges in the billing statements or think it is a legitimate charge. Except for the name with travel in it I know it would have to be a mistake to sign up for anything like that. I may have pressed a button without realizing what I was in for and I believe they make money that way without providing any service I am interested in paying.Desired Settlement: I would be happy to get money back from travel plus and have them put it back into where they got it from.

Business

Response:

I write in regards to the above referenced complaint submitted

to your office by [redacted]. We regret any confusion or inconvenience she

experienced when doing business with our company and trust that this letter

will address her concerns.

As [redacted] stated on June 21, 2014, he was presented

with an offer for a membership to our [redacted] program. [redacted] completed the registration page,

which provided full details about the membership program and how he can try the

program at no cost for 7 days. The terms

on that page explained that if he did not cancel her membership by the end of

the trial, his membership would automatically continue and the monthly

membership fee would be charged to the credit card account that she

provided.

Our records show that he completed the registration

process by providing her full contact and account information and clicking a

button that states “I

agree to the Offer Details and the Terms of Use & Service” just

below the offer terms. Shortly

thereafter we sent [redacted] a welcome e-mail with full information on how he

can access and enjoy his program benefits, get frequently asked questions

answered and cancel her membership.

Since we value and strive to please our customers,

immediately upon receipt of your letter we refunded back to his card the full

amount we charged him and stopped all further charges. Again, we apologize for any inconvenience

this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: An unauthorized charge of 14.95 was charged to my credit card, spoke to this company which explained that when I placed order by giving my email address I agreed to a VIP membership that costs per month of 14/95. Again I agreed to nothing of the sort nor using my credit card. When I called customer service, Taylor, explained to me the situation and I asked to speak to a supervisor; she verbalized no supervisor was on the shift. When I asked to file a complaint suddenly there was a supervisor on duty, Marquita . Marquita had an attitude immediately and rude as well as did not allow to credit my account right away. This is a scam and consumers should know. I made one purchase for one item and suddenly 30 days later I am getting charge 14.95 a month? For making an order? This is wrong.Desired Settlement: Apology from customer service Marquita and company.

Business

Response:

Thank you for the

opportunity to respond to this complaint.

On December 16,

2015 the Revdex.com in Massachusetts also received a complaint and

the Parent company for the VIP program that Ms. [redacted] is referring to

(Potpourri) responded.

On November 9,

2015, Ms. [redacted] signed up for a trial of In the [redacted]

program when she was the offer after making an online purchase. The offer

page where she entered her email address included the full terms of the offer

including the monthly charge that would occur after 30 day if she did not cancel

the membership. Additionally she was sent a Welcome email which outlined all

the benefits and offer information, including how to cancel the membership.

On December 9,

2015 she called and cancelled the membership and a refund of $14.95 was

processed on December 13, 2015.

If Ms. [redacted] would

like a sample of the offer page we will be happy to provide it.

Please let us

know if you need any additional information.

Review: In August,2014, I made an internet purchase from [redacted] using my credit card. At the time this company, [redacted] claims that I agreed to a subscription with them for a monthly charge of $12.97 after a 30 day period. They also say they sent me an e-mail confirming this.I do not recall any such agreement or e-mail. It was not until today when I checked back credit card statements, that I discovered this monthly charge and questioned it with my card company. This may have been something unclear to me when I ordered 1 item at [redacted]. I believe this to be an unclear and unfair way to do business and sincerely hope they are not scamming other senior citizens in this same manner.Desired Settlement: Refund me a monthly amount of $12.97 since September of 2014.

Business

Response:

Thank you for the opportunity to respond to

this complaint.

[redacted] did register for a 30 day trial

on 8/14/14 when she saw our offer on her [redacted] order confirmation. She

was then sent a Welcome email but it certainly could have been overlooked.

I have reviewed her account and see that a

full refund for all charges was processed today and she will see a credit of

$77.82 to the credit card we have on file in 2-3 business days.

Please let me know if I can be of any

further assistance.

Review: Despite cancellation confirmation on two occasions, deductions are still being taken out of my account.Desired Settlement: Refund of $64.85.

Business

Response:

Thank you for the opportunity to respond to this complaint.

I apologize for any inconvenience or confusion. I found that [redacted] had signed up for multiple accounts and one of those accounts, under a different email address, was still open.

I have cancelled that account and issued a full refund.

Please let me know if I can be of any further assistance.%

Review: When getting flower for my mother I was asked for advertising info and they took my credit card number for the flower purchase and started to bill me monthly. I never used or knew about the service. They will not refund and I have had [redacted] dispute and will get back 3 of the 9 months this has been paid.No good deed will go unpunished! these guys are deceptive crooks that should be stopped.Desired Settlement: 6 months of payments returned.

Business

Response:

Thank you for the opportunity to respond to this

complaint,

As requested, we have cancelled Mr. [redacted]’s membership in our

program, and as a courtesy, a full refund to the credit card that was billed

has been processed.

Our records show Mr. [redacted] became a

member of FreeShipping.com on 7/10/13 when he saw our offer on his [redacted].com

order confirmation that said his order qualified for a shipping rebate. He

affirmatively accepted our offer and completed our membership registration

process. Additionally he submitted, and was paid, the Introductory Shipping

Rebate of $15 on 8/12/13

We apologize for any confusion Mr. [redacted]’s

may have had regarding our program. The terms of our offer are given to

registrants three times during the enrollment process:

1. The

terms of the offer including all the billing details are displayed directly

adjacent to the area where the member enters their credit card information

2. These same terms are

displayed once again on the “new member welcome” screen that is displayed

immediately after a successful sign up. All new members are required to check a

box indicating they have read and understand the offer. It is impossible for a

member to join without checking this box first.

3. We also

send an electronic confirmation. The terms are sent a third time in the new

member welcome email that is sent to the email address provided by the member.

Again, we apologize for any confusion and as

mentioned previously, the account is closed and a full refund has been issued.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: there hundreds of people that are being deceived by them. The product has NO value and is a scam to sepeated people from there money. At 49 years old this is the only time that I have contacted the Revdex.com about a "business". Look up on line about the number of people that have been deceived.

The email sent was in junk email and was not read. Not that I have been robbed of $116 over the months with no service no other contact that I know of. Bottom line is that desertion is the foundation of their business model.

Sincerely,

Review: I signed up on their website, but never received an email or any information regarding their servicereceived the free gift card and was unable to log into their website. When they charged me for the service I didn't get, they told me they had a no refund policy and hung upDesired Settlement: Full refund

Business

Response:

Thank you

for the opportunity to respond to this complaint.

As requested, we have cancelled Mr.

[redacted]’s membership in our program, and a full refund to the credit card that

was billed has been processed

Our records show Mr. [redacted]’s became a member of Feecation.com on 11/29/13 when he saw our offer on his [redacted]

order confirmation. He then followed the link to join the program and filled

out the registration information where he affirmatively accepted our offer.

It appears

that Mr. [redacted] did not complete the process for submitting his introductory

claim, and that is why it was not paid out, and he did not contact us regarding

any issues with logging on to the site.

We

apologize for any confusion Mr. [redacted]’s may have had regarding our program.

The terms of our offer are given to registrants three times during the

enrollment process:

Please cancel this recurring monthly charge of $12.97 itemized as IC *F[redacted]###-###-#### CT - with contact info of:
Doing business as:
CLARUS MKTG GRP
100 ROSCOMMON DR
STE 302
MIDDLETOWN
CT
**SSN**
UNITED STATES
Additional Information: ###-###-####
Reference: **SSN[redacted] Category: Merchandise & Supplies - Internet Purchase

Review: I was billed by [redacted] without approval. I did not give them my credit card number. They took it from [redacted]. I received no invoice from them or any other transactions from them; I had only seen from my bank accounts that they had billed me.By law the are required to get my approval; they are in violation of this law. I have never of [redacted] until I had a look at my bank records Nov. 18, 2014.Desired Settlement: They stole from me; I did not fill out an application for them despite what you may hear. The got my credit card number from [redacted]. I want these people put out of business.

Business

Response:

I write in regards to the

above referenced complaint submitted to your office by Mr. [redacted]. We

regret any confusion or inconvenience he experienced when doing business with

our company and trust that this letter will address his concerns.

Our records show that on 11/8/14

after making a purchase on [redacted], he was presented with an offer for a

membership to our [redacted] program with his [redacted] order

confirmation. Mr. [redacted] clicked on

the offer and arrived on our order registration page, which provided full

details about the membership program and how he can try the program at no cost

for 7 days. The terms on that page

explained that if he did not cancel his membership by the end of the trial, his

membership would automatically continue and the monthly membership fee would be

charged to the credit card account that he provided.

Our records show that Mr. [redacted] completed the registration process by providing his full contact and account

information and clicking a button that states “I agree to the Offer Details and

the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a

welcome e-mail with full information on how he can access and enjoy his program

benefits.

Since we value and strive

to please our customers, immediately upon receipt of the call he placed on 11/19/14 to cancel his account we refunded

back to his card the full amount we charged him and stopped all further

charges. Again, we apologize for any

inconvenience this may have caused.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:It was a scam. Never once did I fill out anything with [redacted] regarding my place of residence, my phone number, or my credit card number. I have not heard of [redacted] before until I check my bank records. You did not even provide me with invoice of the transactions, possibly because it was a scam. I would say you have gotten out-of-control with your marketing schemes. Taken people money without them knowing about it is illegal.

Sincerely,

Business

Response:

Thank you for the opportunity to respond to this complaint,

Review: After purchasing a product via phone, the company 'Freeshipping'.com came on the line and asked if I would like to receive a $50.00 [redacted] card just for trying their service for 30 days. They advised me that it would be sent out and they would include all the information on how to use their services. I WAITED, and the next thing I see from them is a charge on my credit card. I called them and explained that I had not received the [redacted] card, nor any info. They replied, "do you want to cancel it". I advised them I wanted info on their company and, the $50.00 [redacted] card I was promised. They replied I can cancel it for you, and I don't know anything about your [redacted] card. I then received an email stating the membership was cancelled. I saw their number on the email, called them again today. I asked how I could trace my $50.00 [redacted] card and was told since I had cancelled it, there was nothing else they could do. The advised the guy I would accept a refund of the $12 and change, or MY $50.00 [redacted] card. The guy said he could do nothing. It looks as though I was deceived from the onset, and this "FLY BY NIGHT" company talks people into their product, then hides until they get a call from the consumer because they have taken money from them. Something needs to be done. Its only $12.00, and if they snooker 150 people per day, they are scamming over $1,200.00 per day. OUCH!! Need some help!!!! Thanks,Desired Settlement: Either send the $50.00 [redacted] card as promised, or, returen the $12.00 and change they scammed from me.

Business

Response:

Thank you for the opportunity to respond to this complaint.

I do apologize for

any confusion or misunderstanding regarding our program and Mr. [redacted]’s

membership.

Our records show that Mr. [redacted] registered for a membership

on 9/20/13 when he saw our offer on his [redacted] order confirmation.

I can find no record of a phone registration, current or past.

It is possible that because of this active membership already on file, the

one via the phone did not go through.

I have gone ahead and cancelled the one membership I found

and processed a full refund.

Thank you

Review: IC *Freeshipping.com signed me up for a contract without my request. All it required was for me to click on "Free shipping" and give my email address. They stole my ID, credit card information & signed me up for a credit card payment of $12.97 a month without benefit of a contract. I have been billed for the last 2 months. I request cancellation of this "NO CONTRACT" and a refund of all money collected.Desired Settlement: Return of all funds collected, terminating my "NO CONTRACT", terminating "SCAM" contracts.

Business

Response:

Thank you

for the opportunity to respond to this complaint,

I have located an account under

the name of [redacted], and since the address the same I am assuming this

is the account [redacted] is referring to.

As requested, we have cancelled

Ms. [redacted]’s membership in our program, and I have processed a full refund.

Our records show Ms. [redacted]’s became

a member of FreeShipping.com on 10/7/13 when she saw our offer on her [redacted].com

order confirmation. The offer stated that her order qualified for a shipping

rebate. She then followed the link to join the program and filled out the

registration information where she affirmatively accepted our offer.

We

apologize for any confusion Ms. [redacted] may have had regarding our program.

The terms of our offer are given to registrants three times during the

enrollment process:

Review: I received a post card in mail that I will be getting a gift card and I can use it at [redacted] or [redacted]. Th I only have to pay $1.99 for shipping & handling. I thought she said I would be getting packets with my gifts. She told me to give my information, which I did. But I was charged 4 X $1.99 for different companys and if I cancel before the 14 days I do not need to send my gifts that they were mine. But if I don't cancel they would take $14.95 a month.

11-9-13 Post card I spoke to [redacted] (badge #[redacted])I was talking to her. But she asked me for my debit card #. But through the conversation she would repeat my debit number 4 times. I don't know why she would ask me to confirm my number. She said she wanted to make sure got it correctly. To confirm call ###-###-#### by phone. [redacted] ###-###-####.

On 11/12/13 when I got a letter from Feecation I called and spoke to [redacted], badge #[redacted]. Confirmation # [redacted] to cancel number ###-###-####.

On 11/12/13 9:55 AM I spoke to [redacted] Phone # ###-###-#### confirmation of cancel #[redacted].

[redacted] a supervisor badge #[redacted] to send me back my money and if not returned I will sue. and will send me back to my acct if I get insuffent funds from my bank. They will have to pay back too. (see hard copies online) IGDesired Settlement: I just want my money back and no other automatic withdrawals. I spoke to supervisor and told her to put every penny back if not I will sue.

Business

Response:

Thank you for the opportunity to respond to this complaint.

I first need to mention that we are only associated with two of

the four memberships In Ms. [redacted]’s statement, so I can only address the

membership for Feecation.com and Freeshipping.com. As for the others, Ms.

[redacted] needs to deal with them directly.

When she received the post card, and called the number she was

presented with a number of offers from different companies like she mentioned. There was a $1.99 charge for the trial period

on each membership.

The two memberships were cancelled as requested and she was not

charged the continuing fee. As a courtesy, I have refunded a total of $3.98, $1.99

from each account.

Again, the accounts are closed and a refund issued. As for the

other two charges, those companies need to process the refunds as we have no

connection to them.

Thank you

Review: I was billed for 14 months $12.97 a month somehow through a credit card of mine without my knowledge or authorization and I cannot get them to refund my money. I have since cancelled my credit card. This is the only way they would stop. I don't even know what the service is for?

Desired Settlement: I want all of my monthly payments refunded to me.

Business

Response:

Business Response /* (1000, 5, 2013/07/23) */

Thank you for the opportunity to respond to this complaint.

As requested we have cancelled Ms. [redacted]'s account and issued a full refund.

Our records show that Ms. [redacted] became a member of FreeShipping.com 3/23/11 when she saw our offer on her [redacted] order confirmation. The offer stated that her order qualified for a shipping rebate. She then followed the link to join the program and filled out the registration information.

We apologize for any confusion regarding our program and that Ms. [redacted] missed the offer details while completing the registration process. The terms of our offer are given to new members 3 times during the enrollment process:

1.The terms of the offer including all the billing details are displayed on the registration page directly adjacent to the area where the member enters their credit card information

2.These same terms are displayed once again on the ''new member welcome'' screen that is displayed immediately after a successful sign up.

3.We also send an electronic confirmation. The terms are sent a third time in the new member welcome email that is sent to the email address provided by the member.

4.Finally, all new members are required to check a box indicating they have read and understand the offer terms. It is impossible for a member to join without checking this box first.

Again, we apologize for any confusion and as mentioned previously, as requested the account has been closed and a full refund issued.

Review: I was told by [redacted].com that I would receive a rebate for the entire shipping cost at one of their retailers. I was told to "sign-up" and it would be like getting the service for "free" if I make at least one purchase a month. I was also told I would have a free trial period so I could see how it works. I misplaced my login information; so I sent an email via their website three weeks regarding an update on my rebate and I also stated that since I had yet to receive the "check" I would like to cancel my membership until I see that the service is legit.

Today, I get a check in the mail for $5.00; the shipping I paid was $15.99 and they have charged my account over $30.00. I contacted the rep over the phone and was informed that a supervisor was not available and I was responsible not only for the two months they charged me but for an additional month since the "contract" states I have to cancel 30 days in advance. I informed the rep that I was not told that when I first signed up and was shocked that no manager or supervisor is available to take a complaint. She then told me that the tone of my voice was escalating and she did not have to listen to my nonsense and was disconnecting the call.

This is a scam! I have no intentions on cashing this $5.00 check; I will mail it back to the company. However, I want a refund of all charges to my credit card or I will file a claim in small claims court. I encourage others to know their rights. If this company does business with you, then they are bound by the laws of your state and in most states that means you can file suit at your local courthouse. I am disappointed and would not be surprised if a class action suit is filed against this company in the future.

I have sent numerous emails with no reply.Desired Settlement: Refund of all charges to my account and an official notification that my so called "membership" has been cancelled. I will gladly return the $5.00 check that I received today. If I would have been told the truth that from $15.99 I would receive $5.00 I would have never signed up. They flat out lied.

Business

Response:

Thank you for the opportunity to respond to this complaint.

I apologize for any misunderstanding Dr. [redacted] had regarding the

benefits of his membership.

Our records show that Dr. [redacted] registered for a 30 day trial membership

to [redacted].com on 3/21/15 when he saw our offer on his [redacted]

Order confirmation.I see that on March 21, 2015 he emailed the required back up

documentation. There is no mention in that email that he wished to cancel his

account.The next email I can locate was received on April 20, 2015 where

Dr. [redacted] requested that his account be cancelled.

We cancelled his account, and because he had been charged the

monthly membership fee of $12.97 that same day, we processed a refund, and

emailed him back letting him know this is what occurred. That was the only charge made by

[redacted].com. I am not sure what additional charges Dr. [redacted] is referring

to but would be happy to review if he can provide me more detailed information.

I cannot find the email he is referring to that he sent several

weeks earlier and can only assume it did not reach us for reasons unknown. In the email we received on 4/21/15, we also explained that the

$5.00 check he received was only for his 10% cashback benefit and that as a

courtesy we processed the $15 for the shipping claim early. He should receive that check in 7-10 business

days. Our normal processing time for shipping claims is 3-6 weeks, and when Dr.

[redacted] submitted the claim he was informed of this processing time.

Please let me know if I can be of any further assistance.

Thank you

Review: I have signed up for [redacted] and cancelled more than once. I recently signed up, and have been paying membership fees for several months. On April 19, I attempted to log into my account and was unable to do so. I contacted customer service, and was told my account was cancelled. I was unaware that I cancelled the account, and requested it to be reinstated. I received an e-mail today from a supervisor telling me that I am only allowed one membership per year. I was informed that my future credit card payments are blocked, and my bank had been notified not to cash any outstanding checks. I was also informed that my activity would be closely monitored. I have reviewed the terms of service, and do not see anything in the terms that states their policy is one membership per year.Desired Settlement: I received a check for $24.50 in rebates and cash back. I had earned the cash back for purchases made from January 1, 2015 through March 31, 2015. Now, I am told that I cannot cash this check. I would like a refund on my credit card for the amount of the check. I had some outstanding shipping rebate claims which have not been paid. The policy is to pay these claims after membership cancellation. I am also requesting payment of these claims. I also believe that the Terms of Service should be modified to state one membership per year. I am not requesting a refund of membership fees. I am only requesting that the check I received and the rebate claims I submitted prior to cancellation be honored.

Business

Response:

Thank you for the opportunity to respond to this complaint.

A review of our records shows that [redacted] registered for at

least 8 different [redacted] memberships from 2012 through 2014. She

registered for four separate memberships in 2014 where she submitted and received

payment for numerous claims totaling $462.53

Our Terms of Use clearly state that there is only one membership

allowed per household. I have enclosed a copy of those terms for you and Ms.

Bowers review. Because these terms were violated [redacted]s account was

cancelled and is not eligible to be reinstated.

[redacted] may go ahead and cash the check for $24.50 that she

received.

We respectfully believe that based on the violation of our Terms, that

[redacted] is not eligible to receive any additional compensation.

Please let me know if I can be of any further assistance.

Review: Company did not provide the service (rebate) promised and kept charging my credit card while waiting for rebate. When I realized that they were never going to provide the rebate, I asked for the the monthly charges to be refunded ($12.97 per=4 months $51.88) and the Supervisor, [redacted], got hostile with me stating that I was the one that didn't do what I was supposed to do. I had submitted all the required paperwork for the rebate. The company would not refund the money for the months waiting for my rebate. I just want want my money back for the services not rendered by this company. I read many negative reviews of this company and should have never dealt with them to begin with. I just want my money back since they never provided me with any service and be done with them.Desired Settlement: I would just like my payments totaling $51.88 refunded to my credit card.

Business

Response:

Thank you

for the opportunity to respond to this complaint,

As requested, we have cancelled

Ms. [redacted] membership in our program, and a full refund to the credit card

that was billed has been processed the Introductory Rebate claim of $10.00. She

should receive a check for that in 7-10 business days.

Ms. [redacted] did not complete the process by

sending in her backup documentation and that is why this claim had not been

paid out.

Ms. [redacted], was also made aware

that she could cancel at any time but choose not to do so. The Introductory

claim is guaranteed even if a member cancels within the 30 day trial.

I apologize for any confusion Ms. [redacted] had

regarding our program, but as stated above, her account is cancelled, a full

refund given, and a $10 rebate check has been processed.