Clarus Commerce

Review: sinned up for 10 monthsnever received any shipping rebatesmany emails to companysent proofs many timesDesired Settlement: refund of all payments madeor have company honor agreement

Business

Response:

Thank you for the opportunity to respond to this

complaint.

Mr. [redacted] signed up for Freeshipping.com on

12/15/12, and was cancelled on 8/11/13.

As requested I have processed a full refund. I

would also like to note that Mr. [redacted] was paid his Introductory Rebate of $15

on 4/14/13. The additional claims he

files were not done correctly, and that is why no additional payments were sent

out.

I apologize for any inconvenience, and hope the

full refund resolves the matter.

Review: I have a recurring payment from this company Ic freeshipping when attempting to contact them to cancel the services it goes to voicemail and then it says there is no room for more messages. So I am unable contact anyone to cancel the subscription.Desired Settlement: to have my subscription canceled

Business

Response:

I write in regards to the above referenced complaint submitted to

your office by Mr. [redacted]. We regret any confusion or inconvenience he

experienced when doing business with our company and trust that this letter

will address his concerns.

First, I have cancelled Mr. [redacted]’s account and also issued a

full refund back to his card. Those

refunds should post within 2-5 business days.

Does Mr.[redacted] happen to still have the number he was calling

to reach [redacted]? I have tested all of our toll free numbers and did

not have this issue with any of the numbers. Mr. [redacted] can reach out to me directly to give me that number as I want

to make sure all of our numbers are working properly.

If Mr. [redacted] has any additional questions he can certainly

reach out to me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I was enrolled with Feecation.com when I used [redacted]. I have been charged a monthly credit card charge of $16.97 since July 2012, for a total charge of $271.52. The charge information is not identified except for the name IC*FEECATION.COM, with an 800 ohone number. When I contacted the company to find out what it was, I was told it was a travel subscription service. According to their own records, the service was NEVER USED. (spoke to [redacted] #969 and his supervisor [redacted]#746. I immediately cancelled the subscription and requested a FULL REFUND OF $271.52, which I was not given. Obviously, when you use one online site, you can be AUTO-ENROLLED into other unwanted subscription services.Desired Settlement: Refund Credit Card $271.52

Business

Response:

Thank you

for the opportunity to respond to this complaint.

As requested, we have cancelled Mr.

[redacted]’s membership in our program, and a full refund to the credit card that was

billed has been processed

Our records show Mr. [redacted]’s became a member of Feecation.com on 7/6/12 when he saw our offer on his [redacted]

confirmation. He then followed the link to join the program and filled out the

registration information where he affirmatively accepted our offer.

We

apologize for any confusion Mr. [redacted]’s may have had regarding our program. The

terms of our offer are given to registrants three times during the enrollment

process:

Review: I signed up for freeshipping.com 30-day trial membership on 5/2 and sent in a rebate. 6/4 I still have not received my rebate yet charged membership.

I called customer service 6/4 and was told that the rebate was processed on 6/3, the same day that they charged for membership on my credit card. When I spoke to a Supervisor, she said it was just a coincidence that the rebate was sent after they charged my account. She said it usually it takes longer than than to process the rebate. Even though your policy said rebate takes 3-6 weeks, based on what she said, it sound to me like freeshipping.com only sends out rebates after they charged for membership; i.e. getting rebates in 3 weeks never happens. I don't believe that I would get the rebate if I had cancelled my membership within that 30-day trial. Even now, I'm not even sure if I would still get the rebate in the mail as I told her to cancel my account. Desired Settlement: I would like a refund for the membership charged on my account for $12.97 and be assured that no other charges will be made to my credit card.

Business

Response:

Business Response /* (1000, 5, 2013/06/05) */

Thank you for the opportunity to respond to this complaint.

As requested we cancelled her account and processed a refund of the $12.97 charge.

Ms. [redacted] joined Freeshipping.com on 5/2/13, and at that time was presented with the terms and conditions of the membership, including the monthly fee, and the fact that all claims properly submitted are paid out even if the member cancels. .

She submitted her claim on 5/2/13, and the check is scheduled to be sent out on 6/6/13. When Ms. [redacted] submitted the claims she was informed that it takes 3-6 weeks to process payment.

If Ms. [redacted] has any further questions, she can contact us directly at [redacted].com

Consumer Response /* (-5, 10, 2013/06/27) */

I can confirm that I have received my refund as requested. Thank you.

Review: I have all my family member signed up to be[redacted].com mebmer for $12.97 each month. they offered 10% cash back for purchase through their website, and My cash back pay day is Jan 15 2015. for my account , I was going to get $900 for cash back.I tried to call them to find out when the cash back will be paid , but they cancelled my account , and declined all the cash back ! I want to get my money back and the cash back paid!Desired Settlement: get all the membership fee refunded ,and all the cash back paid!

Business

Response:

Thank you for the opportunity to respond to this complaint.

The account was closed because it was in violation of our

Terms of Service and Terms of Use. I have included a copy of these for your

convenience.

I have located 10 separate accounts that were opened with

the same address. Our terms clearly state that there is only one membership per

household.

Additionally a further review of all the accounts show that the

purchases made of appear to be for business or resale purposes as the same

items are being purchases in large quantities.

This is to a violation of our terms, as the program is for

personal use only.

A full refund of the membership charges has been made, but the

purchases are not ineligible due to the violation of out Terms of Use and Terms of Service.I can be contacat directly if Mr.** needs any additional information. at [redacted].com

Review: Hello, I placed 2 orders with that company for gift cards. One at the end of January and the other one at the beginning of February. I was charged for both on Feb 4th, but got only one order. After multiple attempts to contact them through phone and website, I finally got an answer that I was charged only once. It sounds like a joke to me since my credit card shows 2 charges. I'm not sure what kind of shady accounting that company is using. After I sent them screen print from my credit card account, I got no reply. I will be also disputing that charge with my credit card company but they should be accountable for all transactions.Desired Settlement: I'd like to get money back.

Business

Response:

Thank you for the opportunity to respond to this complaint.

I have checked Ms. [redacted]’s membership and find that she did place, and was charged for, two orders. I apologize for the confusion on our part, and will be processing a

refund of $225 for the second order.

Please have Ms, [redacted] contact me directly if she has any further

questions.

I can be reached at [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: There was no credit issued so far.

Sincerely,

Business

Response:

The refund is being processd and they should see it back on their account in 3-5 business days.

Review: I have been a member of Freeshipping.com for 10 years. Recently without any notice they discontinued a benefit which allowed for $40 in annual bonus shipping rebates and substituted a benefit which offers 5% rebate at participating merchants. On 8/19/13 I made a purchase at [redacted] in the amount of $314.15. Access to their website was made via a link at Freeshipping.com and I was careful not to leave the site and complete the purchase on the same visit.Freeshipping.com states that it can take up to 30 days for a rebate to post but also requires that any missing rebates be reported within 30 days of purchase. This means that you literally have 1 day in which to request missing funds. To avoid that trap, I sent an e-mail to Freeshipping.com on 9/12/13 to inform them that my rebate had not yet posted. That e-mail was ignored. I sent a followup e-mail on 9/16/13. That e-mail was also ignored. I sent a third e-mail on 9/21/13., That e-mail was also ignored. On 9/24/13 I called them via telephone and spoke with [redacted]. After conferring with a supervisor she advised that the matter has been escalated and someone would contact me within 24 hours. No one ever contacted me. On 9/26 I sent another e-mail. This time I received a response from [redacted] stating that they would not be honoring the rebate. I responded informing them I complied with all the rules and must insist that the rebate be paid. I received a response from [redacted] once again stating that they would not be honoring the rebate.Additionally, I have not been credited my 5% cash back on the following orders:8/23/13: [redacted]$29.988/31/13: [redacted]$39.96Desired Settlement: I would like to receive my 5% rebate on the above three orders. Please note that the above amounts are the order amounts, not the rebate amounts. The rebate due is 5% of the order totals.

Business

Response:

ID# 71721

Thank you for the opportunity to respond to this

complaint.

Our 5% Cash Back program has some very specific

rules that need to be followed and it appears that Mr. [redacted] either did not

follow them or misunderstood what the eligibility requirements are.

The main requirements are as follows:

Members can enjoy 5% cash

back on purchases made at over 400 websites through the "Free Shipping

& Cash Back" tab on FreeShipping.com, subject to the following terms

and conditions:

Review: On 2/28/13 I purchased a carburetor on-line from a company called "[redacted]" (referred to as "RC" in the future) for $145.40 PLUS shipping of $6.96 for a Total purchase price of $152.36.Whilst reviewing our visa charges for the month of May, my wife came across a charge of $95.88 from a company listed as "lc *freeshipping.comXXX-XXX-XXXX Ct " (referred to as "FS" in the future) so she called to clarify what the charge was for.The man that answered told her that we had signed-up for a monthly subscription with "RC" and that the charge was $95.88 per month if we failed to cancel the subscription within a set amount of time! She immediately told the telephone operator to cancel the account and asked for a refund. He told her that it clearly stated in the offer that there would be no refunds.She asked him what "RC" was, and he said that he did not know, that they just represented "RC".My wife again asked him to cancel the account, which he said he would do.The following day (today, May 21st 2013) I myself called "RC". Neither of us would have signed-up for a program that would charge us almost $100 a month for something that we do not need!"RC" informed us that they ceased doing business with "FS" approximately 3 years ago.I told them that "FS" had told my wife just yesterday that they represented "RC" so Cynthia contacted "FS" herself, and then suggested we should contact "FS" and ask for the supervisor saying they would then take care of the situation."FS" told me that the man who had canceled the account the day before had done it wrong. He had done a 'regular' cancelation without giving us a credit, and that she would make sure that we were credited the full amount and our account canceled properly.I believe that my wife inadvertently began filling-in one of those pop-up offers, believing that it was part of the requirement for placing the order with "RC", but realizing that "FS" would be charging monthly she backed-out of the page, but "FS" had already acquired her info.

Desired Settlement: I am worried that "FreeShipping.com", that had supposedly not worked with, nor represented "[redacted]" for 3 yrs, was able to install a pop-up ad requiring information be filled-in before it was clarified that there would be an exorbitant fee charged, also that they were able to claim that they still worked for "[redacted]" even though they supposedly ceased doing so 3 years ago.I am worried that "FS" has not only got our names and address, but also our credit card info and password.

Business

Response:

Business Response /* (1000, 5, 2013/05/23) */

Thank you for the opportunity to respond to this complaint.

As requested we have cancelled Mr. [redacted]'s account and issued a full refund. I would like to point out that this was a yearly charge, not monthly.

Our records show that Mr. [redacted] wife signed up to became a member of FreeShipping.com 3/22/12 when she saw our offer on her [redacted].com order confirmation. The offer stated that her order qualified for a shipping rebate. She then followed the link to join the program and filled out the registration information. Additional she submitted a claim for the shipping charges of $6.96 and the check went out on 4/12/12.

We apologize for any confusion regarding our program and that Ms. [redacted] missed the offer details while completing the registration process. The terms of our offer are given to new members 3 times during the enrollment process:

1.The terms of the offer including all the billing details are displayed on the registration page directly adjacent to the area where the member enters their credit card information

2.These same terms are displayed once again on the "new member welcome" screen that is displayed immediately after a successful sign up.

3.We also send an electronic confirmation. The terms are sent a third time in the new member welcome email that is sent to the email address provided by the member.

4.Finally, all new members are required to check a box indicating they have read and understand the offer terms. It is impossible for a member to join without checking this box first.

Again, we apologize for any confusion and as mentioned previously, as requested the account has been closed

Review: I signed up for [redacted].com. no where in anything did I read that it said I would be charged for belong to this site. I just checked my bank account and I was charged $12.97 for nothing. Not only did I get that charge but they also over drew my bank account. They refunded my 12.97. But I would also ask that they return the overdrawn amount too. Not that it would happen, but they are scamming people and they need to be stopped.Desired Settlement: I want them shut down!!!

Business

Response:

I write in regards to

the above referenced complaint submitted to your office by Ms. [redacted]. We

regret any confusion or inconvenience she experienced when doing business with

our company and trust that this letter will address her concerns.

Our records show that on 7/20/2015 Mr. [redacted] saw an offer

for a $10 cash back rebate when she was making a purchase with E.L.F. At

the time that she was registering with [redacted].com she would have needed

to enter her credit card number. The membership fee was listed right next

to where she would have entered it. After signing up, we also sent her

the welcome email which included the membership fee. The terms on that

page explained that if she did not cancel within her 7 day review that she

would be charged the monthly membership fee of $12.97 on the credit card that

she provided.

According to our records Ms. [redacted] did submit a rebate for

that purchase. That rebate is in process and will be sent out within 2-5

business days to the address on file.

Ms. [redacted]’s account has been issued a refund of the

membership fee. If she would like we are more than happy to provide her bank with the details of the refund transactions.

Please let me know if you have any other questions.

Thanks!

Review: Clarus Marketing Group advertised that I could get a 20.00 rebate on shipping for items I ordered on [redacted] and had me fill out information on myself and credit card number. It was very misleading. As soon as I filled out the information, they posted that I joined their club and would automatically take 12.97 a month billed to my credit card. They leave no way to cancel this and I refuse to let them deduct this amount out of my credit card. I was scammed into giving them my personal information under a false pretense. There was no mention of a monthly fee to pay or I never would have signed up for the shipping rebate. This should not be allowed, and now they have my credit card number, and no way to opt out of this scam. Please investigate this and let me know how to stop this scam. Sincerely, [redacted]PS. the membership # they gave me is [redacted]Desired Settlement: I want this company to destroy my personal information, and for them to never contact me again unless it is to notify me that they cancelled my membership. I would never agreed to pay a monthly fee to this unscrupulous company.

Business

Response:

I write in regards to the above referenced complaint submitted

to your office by [redacted]. We regret any confusion or inconvenience she

experienced when doing business with our company and trust that this letter

will address his concerns.

Our records show that on July 6, 2014, after making an

online purchase, [redacted] was presented with an offer for a membership to our

[redacted] program with his order confirmation. [redacted] clicked on the offer and arrived on

our order registration page, which provided full details about the membership

program and how he can try the program at no cost for 30 days.

The terms on that page explained that if he did not

cancel his membership by the end of the trial, his membership would

automatically continue and the monthly membership fee would be charged to the

credit card account that he provided. This is

located next to the where his credit card information would have to be

inputted.

Our records show that he completed the registration

process by providing his full contact and account information and clicking a

button that states “I agree to the Offer Details and the Terms of Use &

Service” just below the offer terms.

Shortly thereafter we sent [redacted] a welcome e-mail with full

information on how he can access and enjoy his program benefits.

It appears that [redacted] contacted our call center on

7/6/14, the same day he joined and contacted the Revdex.com, to cancel his membership.

No charges were issued since he cancelled within the 30 days. All credit card

information is encrypted and not stored.

Consumer

Response:

Review: [redacted]

From: [redacted]

Sent: Monday, July 07, 2014 1:23 PM

To: [email protected]

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

Thank you for checking into this complaint for me. Yesterday I was able to get hold of their customer service department and they said that they would take my name off their list and that they would not charge me. I am still upset at their underhanded way of doing business. With a promise of a rebate for an order I made with another company, they never once mentioned that it was tricking me into giving them personal information under a false pretense. When I thought I was getting a rebate, instead I find out that it was a marketing scam to get my credit card #. Never once did it mention that there would be a monthly charge on my credit card. Although they cancelled my [redacted] membership that cost 12.97 a month, I still feel that they committed a fraud on me in the first place. Thank you for investigating this unscrupulous business practice. [redacted]

Review: this company went into my account without my permission and illegally took $9.97 out of my account which caused my account to go into overdraft which caused a fee of $35.00 . I contacted this company numerous times through emails and they did credit my account of $9.97 back to my account twice. but I noted in my last few emails to them that I wanted the $35.00 overdraft fee that I was charged. to also be credited to my account. I even contacted my bank and they gave me all the information this company needed to do so which I forward to this company and still have not recieved a email back or a refund of the overdraft fee.Desired Settlement: I am asking for $25.00 to be refunded to my account for the overdraft fee that I was charged from them illegally going into my account and. withdrawing money out of it. they did refund me $9.97 twice which equals around $20.00 so the balance on that would be $25.00 because all together I was charged $45.00 from their withdrawl.

Business

Response:

Thank you for the opportunity to respond to this complaint,

Our records show that on 11/21/13 when shopping

on [redacted].coim.com, Ms. [redacted] was presented with an opportunity to try our MagSwap

membership program, which included a 60 day trial and a $10 [redacted] Gift

Card as an Introductory Premium..

The full terms of the offer, which were

presented clearly and conspicuously on the offer page, disclosed that if she

didn’t cancel her membership in this program by the end of the trial, it would

automatically continue and the regular monthly price would be billed to the

credit card number she provided. Our records show that she accepted

this offer and completed her online enrollment.

Shortly after she enrolled, we sent a welcome

email to the email address provided. This email gave Ms. [redacted]

details of the program’s 60 day trial, as well as instructions on how to cancel

her membership. Our records show that she never cancelled and we

charged her account the monthly $9.97 membership fee.

On 11/21/13 Ms. [redacted] submitted the rebate

form to claim her $10 [redacted] Gift Card. This card was subsequently mailed

to her on 12/27/13.

Ms. [redacted] cancelled her membership on 3/6/14

and since we value and strive to please our customers, we happily refund back

to her card the full amount we have charged her and stopped all further

charges.

Since Ms. [redacted] was made aware of the terms of

the membership and that she would be billed if she did not cancel within the 30

day trial, we respectfully decline her claim that we are responsible for any

overdraft fees. We recommend that she contact her bank directly if she feels

these fees are excessive.

Again, we apologize for any confusion and as

mentioned previously, the account is closed and a full refund has been issued

Consumer

Response:

hello, I did do some shopping online with [redacted] over the holidays but never gave any of my bank information to Magswaps.com. this company is running a scam by going through [redacted] to get peoples bank information. I did contact my bank in regards to my overdraft fee that magswap caused and they gave me all the information that magswap needed to be able to refund me back the $35 fee that was charged to my account which I did forward to magswap a few days ago and never received a response back. I also sent magswap a email stating that I wanted to see proof that I gave them my bank information and approve them to go into my account and withdrawl money which they failed to do so.

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: FreeShipping.com, a division of Clarus Marketing, is a scam operation that purports to refund customers of online companies the shipping costs of their orders. As a disabled senior citizen, I recently placed an order with a a reputable company [redacted] for an order for Christmas gifts for my wife. At the end of the order, a "popup" came up on my computer screen from FreeShipping even though I block "popups" which made me quite upset to start with. They offered to refund my shipping charges IF I signed up for their "membership". I would have 30 days free trial to decide if I wanted to keep the membership. After filing for my refund, I waited and never received my refund. I called the company at ###-###-#### to check on my refund. I was told by a so-called supervisor [redacted] that my wife had been sent a check (which was a total lie according to her manager). I cancelled my membership within the given time frame...however, I found a charge on my credit card for the membership fee of $12.97. I called again and the manager said it had been credited to my credit card. That also was a lie as I contacted the credit card company and advised that it had not been, therefore, the illegal, immoral, unethical charge by Shipping.com was placed in dispute. To date, I have received from this scamming terrorist-tactic company. We live on a very limited income and in essence, I was conned on the one hand as I NEVER received the refund for the shipping, however, the same thieves have now stolen $12.97 from my credit card.Desired Settlement: I demand an immediate refund of the illegal membership fee of $12.97 AND a refund of the shipping charges which should have been given me for joining the membership. I was supposed to be able to use the membership for 30 days and decide if I wished to keep it. Due to this company's terrorism and deceitful deceptive tactics I cancelled, but should have received the shipping cost refund as the agreement states. I demand this company place a warning on their website that they are con artists.

Business

Response:

Thank you

for the opportunity to respond to this complaint,

I have located a membership under

the name of [redacted], which I am assuming is the membership in question.

As requested, this membership in our program had been cancelled on 11/18/13 and

at that time a refund of $12.97 was issued.

It can take 2-5 business days to show on the member’s credit card.

I also see that the rebate claim

process was never completed and that is why the $8.00 shipping rebate was not

paid out. As a courtesy, I have gone ahead and processed a claim, and a check

will go out next week. I submitted it

for $8, based on the request total reimbursement listed in the complaint, as I did

not have the proper documentation.

Our records show Ms. [redacted]’s became

a member of FreeShipping.com on 10/19/13 when she saw our offer on her [redacted]

order confirmation. The offer stated that her order qualified for a shipping

rebate. She then followed the link to join the program and filled out the

registration information where she affirmatively accepted our offer.

We

apologize for any confusion Ms. [redacted] may have had regarding our program.

The terms of our offer are given to registrants three times during the

enrollment process:

Review: Promised no charge for postage to refund items send which were not the size ordered.

emailed a form to fill out for refund of postage and it was deceptive advertising -- switching me to an order for a service I do not want.Desired Settlement: Prosecute this company for deceptive advertising.

Cancel the service I do not want.

Business

Response:

Business Response /* (1000, 5, 2013/07/19) */

Thank you for the opportunity to respond to this complaint.

As requested we have cancelled Ms.[redacted]'s account. Since she cancelled during her 30 day trial, no charge was issued.

Our records show that Ms. [redacted] became a member of FreeShipping.com 7/17/13 when she saw our offer on her [redacted] order confirmation. The offer stated that her order qualified for a shipping rebate. She then followed the link to join the program and filled out the registration information.

Freeshipping.com has benefits that include return shipping rebates, as outlined in our offer. However, I am wondering if Ms. [redacted], is confusing our return rebate offer with [redacted]'s return policies? I would think that if she received the incorrect product, that [redacted] would have allowed her to return the product for an exchange, at no charge. If not, then she could have recouped at least $10 of her return charge through using our program.

We apologize for any confusion regarding our program and that Ms. [redacted] missed the offer details while completing the registration process. The terms of our offer are given to new members 3 times during the enrollment process:

1.The terms of the offer including all the billing details are displayed on the registration page directly adjacent to the area where the member enters their credit card information

2.These same terms are displayed once again on the "new member welcome" screen that is displayed immediately after a successful sign up.

3.We also send an electronic confirmation. The terms are sent a third time in the new member welcome email that is sent to the email address provided by the member.

4.Finally, all new members are required to check a box indicating they have read and understand the offer terms. It is impossible for a member to join without checking this box first.

Again, we apologize for any confusion and as mentioned previously, as requested the account has been closed.

Review: Predatory billing practices. They hide an 'accept' button on a web site and hope for accidental click.

Then the refuse to reverse the charges - the

Predatory billing practices. They hide an 'accept' button on a web site and hope for accidental click.

Then the refuse to reverse the charges - these hidden charges is there whole business.

Desired Settlement: I would like the $11.97 billed to my credit card reversed

Business

Response:

Business Response /* (1000, 5, 2013/05/16) */

Thank you for the opportunity to respond to this complaint.

The account was opened by [redacted]. As requested we have cancelled Ms. [redacted]'s account and issued a full refund.

Our records show that Ms. [redacted] became a member of FreeShipping.com 8/29/09 when she saw our offer on her ProFlowers order confirmation. The offer stated that her order qualified for a shipping rebate. She then followed the link to join the program and filled out the registration information.

We apologize for any confusion regarding our program and that Ms... [redacted] missed the offer details while completing the registration process. The terms of our offer are given to new members 3 times during the enrollment process:

1.The terms of the offer including all the billing details are displayed on the registration page directly adjacent to the area where the member enters their credit card information

2.These same terms are displayed once again on the "new member welcome" screen that is displayed immediately after a successful sign up.

3.We also send an electronic confirmation. The terms are sent a third time in the new member welcome email that is sent to the email address provided by the member.

4.Finally, all new members are required to check a box indicating they have read and understand the offer terms. It is impossible for a member to join without checking this box first.

Again, we apologize for any confusion and as mentioned previously, as requested the account has been closed and a full refund issued.

Review: About a month ago I order Flowers and while I was going to pay, freeshipping.com pop up offering to refund $15 if I joined. I thought it was a great idea. According to the adverticement I would receive my refund 4 to 6 weeks. I called to cancel the service and they claimed that I will still be able to received my refund. However, they said as long as I submitted the information. Which I did but according they can't see it in their computer. They told me I can call a certain department but when I asked for that number, the lady told me there was not number. I truly fee that this is a scam and they are only taking people's money. I think this company needs to get investigated.Desired Settlement: I want my $15 they stated to refund and monthly fee of $12.97. I never received clear information. when I call they are complete rude people. avoid the questions. They are sneaky!

Business

Response:

I write in regards to the above referenced complaint submitted to

your office by Ms. [redacted]. We regret any confusion or inconvenience she

experienced when doing business with our company and trust that this letter

will address her concerns.

Our records show that on May

5, 2014, after making a purchase on [redacted].com, Ms. [redacted] was presented

with an offer for a membership to our Freeshipping.com program with her [redacted].com

order confirmation. Ms. [redacted] clicked on

the offer and arrived on our order registration page, which provided full

details about the membership program and how she can try the program at no cost

for 30 days. The terms on that page

explained that if she did not cancel her membership by the end of the trial,

her membership would automatically continue and the monthly membership fee

would be charged to the credit card account that she provided. Our records show she cancelled after those 30

days and that is why she was charged the membership fee of $12.97.

Our records show that she

completed the registration process by providing her full contact and account

information and clicking a button that states “I agree to the Offer Details

and the Terms of Use & Service” just

below the offer terms. Shortly

thereafter we sent Ms. [redacted] a welcome e-mail with full information on how she

can access and enjoy her program benefits.

The rebate she submitted for

the shipping charges would be paid out in 3-6 weeks. This information was

outlined when she submitted the claim. I have processed the claim for her now

and she should receive the $15 check in 5-7 business days.

Since we value

and strive to please our customers, immediately upon receipt of your letter we

refunded back to her card the full amount we charged and stopped all further

charges. Again, we apologize for any

inconvenience this may have caused.

If you need any additional

information, please feel free to contact me directly.

Review: I purchased an electric toothbrush head from Con-Air on March 2015. The total amount was 15.00plusS/H. Since then I and being charged $12.97 per month by [redacted] for services I never requested or use. I called [redacted] to ask about the charges on [redacted] and was informed that I had clicked on the website and had 7 days to cancel the services and I didn't do that. I checked the email sent to me by Con Air (regarding the toothbrush head) confirming the order and charges. At the bottom of the email is an advertisement from [redacted]. They claim that I clicked on the advertisement and requested enrollment to [redacted]. I would have no reason to do that since I do not order much on-line. Long story short, I was charged $142.67 for sevices I never requested or use. They refunded me only $51.00 out of the $142.67 charged to my credit card. They refused to give me the person's in charge name or company name. All I got was a p.o. box address ([redacted])Desired Settlement: I am a retired senior citizen living on a fixed income. I need to be refunded the full amount of $142.67. Thanks for your support.

Business

Response:

Hi, I am writing in regards to the above referenced

complaint submitted to your office by Ms. [redacted]. We regret any confusion or inconvenience she

experience when doing business with our company and trust that this letter will

address her concerns.

Ms. [redacted] saw our offer on the Conair page. Once she clicked the offer it would have connected

her to the registration page on our site, which provided full details about the

subscription program, including the monthly subscription for $12.97, and

instruction on enrolling in the program at no cost for 7 days. The terms on that page explained that if she

did not cancel her subscription by the end of the review, her subscription

would automatically continue and the monthly subscription fee would be charge

to the credit card account that she provided.

Our records show that she completed the registration process

by providing her full contact and account information and clicking the button

that states, “I agree to the offer details and the Terms of Use & Service”

just below the offer terms. Additionally,

next to where the credit card information was entered, was the subscription fee

that be charged if her account was not cancelled in the review period. Shortly thereafter we sent Ms. [redacted] a

welcome email, again stating the terms of the subscription and including the

subscription fee.

Ms. [redacted] contacted our call center on 1/12/2016 where we

issued 4 refunds of $12.97 back to her account.

Today, 1/19/2016, I have issued the remaining refunds back to her

account, that should post within 2-5 business days.

We apologize for any inconvenience this may have caused and

I would be more than happy to speak to Ms. [redacted] directly about this. She can contact me directly at [redacted].

Thanks!

Mike

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: The cost of FreeShipping.Com is $12.97 per month - not free. A typical company that takes advantage of customers. Supposedly I singed up with this company when I purchased an item from [redacted] on-line. Not knowing that I signed up, I did not cancel in 30 days. So, they kept charging me $12.97 per month. My account was dormant - never used. The company knew that but kept on watching the customers money coming in every month. There was no customer contact from the "CUSTOMER CARE DEPT" of the non-use of the account - they just kept watching the money flow in (as I checked out the company, there are many people with the same compliant).Customer Care Dept. is a joke - should be "CUSTOMER DON'T CARE DEPT".This company is a excellent example of a "RIP-OFF AMERICA" COMPANY - THEY SHOULD NOT BE IN BUSINESS.Desired Settlement: Full refund of all money paid.Change the policy that you need to cancel in 30 days to get out of the account TO you need to sign-up at 30 days to keep the account open.

Business

Response:

As requested, we

have cancelled Mr. [redacted]’s membership in our program, and as a courtesy, a

full refund to the credit card that was billed has been processed.

Our records

show Mr. [redacted] became a member of FreeShipping.com on 3/15/13 when he

saw our offer on his [redacted].com order confirmation that said his order

qualified for a shipping rebate. He affirmatively accepted our offer and

completed our membership registration process.

We apologize for any

confusion Mr. [redacted]’s may have had regarding our program. The terms of our

offer are given to registrants three times during the enrollment process:

1. The

terms of the offer including all the billing details are displayed directly

adjacent to the area where the member enters their credit card information.

Including the information that if he did not cancel his membership during the

30 day trial, his credit card would be charged.

2.

These same terms are displayed once again on the “new member

welcome” screen that is displayed immediately after a successful sign up. All

new members are required to check a box indicating they have read and

understand the offer. It is impossible for a member to join without checking

this box first.

3. We

also send an electronic confirmation. The terms are sent a third time in the

new member welcome email that is sent to the email address provided by the

member.

Again, we apologize for

any confusion and as mentioned previously, the account is closed and a full

refund has been issued

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

PS. There should be some type of real "Customer Care" that triggers a response to a customer if the account is dormant or a re-approval at a 2 month period on non-use.

Review: Clarus Marketing Group is also known as www.freeshipping.com. How could they possibly be a Revdex.com Accredited Business? The Internet is filled with horror stories about them. They offer a "free shipping" service for a monthly fee for merchandise shipped by other companies. What happens is that a customer orders something from one of these companies and the customer signs up with freeshipping.com to have it delivered. It is then that they begin to receive small monthly charges on their credit card bill. The customer doesn't realize that they have to continually order merchandise in order to utilize this program. Then before they realize what is going on, they have racked up over a $100 worth of charges. In my wife's case ([redacted].com), our credit card was billed over $150 and they refunded about $35.Thanks, [redacted]

Product_Or_Service: Long since forgotten.

Desired Settlement: Their Revdex.com rating needs to be reduced to reflect the many complaints against them. Perhaps, they avoid this by settling with customers on an individual basis, while the vast majority of customers are left stranded.

Business

Response:

Business Response /* (1000, 5, 2013/07/26) */

Thank you for the opportunity to respond to this complaint.

As requested we have cancelled Ms. [redacted]'s account and issued a full refund.

Our records show that Ms. [redacted] became a member of FreeShipping.com 12/5/11 when she saw our offer on her [redacted] order confirmation. The offer stated that her order qualified for a shipping rebate. She then followed the link to join the program and filled out the registration information.

We apologize for any confusion regarding our program and that Ms. [redacted] missed the offer details while completing the registration process. The terms of our offer are given to new members 3 times during the enrollment process:

1.The terms of the offer including all the billing details are displayed on the registration page directly adjacent to the area where the member enters their credit card information

2.These same terms are displayed once again on the "new member welcome" screen that is displayed immediately after a successful sign up.

3.We also send an electronic confirmation. The terms are sent a third time in the new member welcome email that is sent to the email address provided by the member.

4.Finally, all new members are required to check a box indicating they have read and understand the offer terms. It is impossible for a member to join without checking this box first.

Again, we apologize for any confusion and as mentioned previously, as requested the account has been closed and a full refund issued.

Consumer Response /* (3000, 7, 2013/07/29) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Please send me a copy of the internet forms that were filled out. Generic copies will do.

Business Response /* (4000, 9, 2013/07/30) */

As requested I have sent Mr. [redacted] and his wife screen shots of the two page registration form directly, as I was not sure how to upload them in my response online. If the Revdex.com has an email address that I can send them to, I will be happy to provide you with a copy also. Please let me know

Thank you

Review: The company claims that I signed up for a specific free shipping charge. I did not sign up for this and did not authorize this charge. It has been coming out of my account since 2013. I did receive four months of a refund however I should be refunded the entire amount. I did not authorize these charges. I did call once before to have the charges canceled and to no longer be charged however the company claims that they didn't receive a call to confirm the cancellation.Desired Settlement: After searching more about this company I realize I am not the only person who has had this issue with this company. There are numerous complaints on the Internet in reference to this company. The company has received many complaints with the exact complaint that I am having. I would desire that the company change this process and a full complete refund from the time I have been charged in 2013.

Business

Response:

I write in regards to the above referenced complaint

submitted to your office by Ms. [redacted]. We regret any confusion or

inconvenience she experienced when doing business with our company and trust

that this letter will address her concerns.

Our records show that on 5/7/13, after making a purchase

on [redacted], Ms. [redacted] was presented with an offer for a membership to

our [redacted] program with her [redacted] order confirmation. Ms. [redacted] clicked on the offer and arrived

on our order registration page, which provided full details about the

membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she

did not cancel her membership by the end of the trial, her membership would

automatically continue and the monthly membership fee would be charged to the

credit card account that she provided.

Our records show that she completed the registration

process by providing her full contact and account information and clicking a

button that states “I agree to the Offer Details and the Terms of Use &

Service” just below the offer terms.

Shortly thereafter we sent Ms. [redacted] a welcome e-mail with full

information on how she can access and enjoy her program benefits.

Ms. [redacted]’s account has been cancelled and immediately upon receipt of your letter we

refunded back to her card the full amount we charged her. Again, we

apologize for any inconvenience this may have caused.

Review: I ordered a jacket from [redacted]. When I submitted my order it asked if I wanted $15 off my next purchase so I hit yes and without knowing I am signed up in [redacted]. I googled what [redacted] was and saw they charge your charge card $14.97 per month. I called right away and they said I would have to wait to be entered into their system. I do not want this charged to my credit card each month and can't get it stopped without waiting. What do I do?Desired Settlement: I do not want this billed to my credit card that I used only for the [redacted] order. To my knowledge I did not approve them to bill my credit card each month for [redacted]. I want this canceled that I did not know I sign up for. It is a scam!!!

Business

Response:

Thank you for the

opportunity to respond to this complaint.

I apologize for any

confusion Ms. [redacted] had regarding the terms of the [redacted] membership. During

the registration process it states that there is a $1.99 fee for the first

month and $14.97 fee monthly thereafter.

s. [redacted] membership

has been cancelled per her request on 10/27/14, and no charges will be billed

to her credit card.

Please let me know if I can be of any further

assistance.