Clarus Commerce

Review: I never authorized this company to deduct membership fees from my checking account.

It's been going on for some time and I just noticed it.

I called to cancel membership which I never sign up for.

When I called to cancel my membership on 8-29-15

I noticed they took out membership fee on 8-31-15 after I already cancel.

Business

Response:

I write in regards to the

above referenced complaint submitted to your office by [redacted]. We regret any confusion or inconvenience he experienced when

doing business with our company and trust that this letter will address his

concerns.

Our records show that on 4/24/2015, after making a purchase at

[redacted]s, [redacted] was offered a $10 cash back rebate on that

purchase. [redacted] clicked on the offer and arrived on our

registration page, which provided full details about the membership program and

how he can try the program at no cost for 7 days. The membership fee was

listed directly next to where [redacted] would have entered his credit card

information. Also, he had to agree to the terms and conditions that were

listed on this page, which again listed the membership fee. The terms

also explained that if he did not cancel his membership by the end of the

trial, his membership would automatically continue and the monthly membership

fee would be charged to the credit card account that he provided.

We have issued a refund for the membership fees that [redacted] was charged. Those refunds should post back to his account

within 2-5 business days.

Additionally, [redacted] submitted a rebate for that purchase,

however I do not see that he completed the rebate process by sending us the

order confirmation. I have made a courtesy and put that rebate into

process for him. That check will be sent out in 2-5 business days.

If [redacted] has any additional questions he can certainly

reach out to me directly.

Thanks,

Mike

Review: I feel, This was a mislead advertising on a Christmas order I put in for another company, Do they have my email and password YES, Did I purposely sign up with this company on full intention that there would be a monthly fee of 12.97 ? NO!!!! They in my eyes used misleading advertising to enticed customers to sign up for something that will never be used! When you call, you get a minimum paid CALL CENTER, That are totally Unprofessional, with NO answers and NO SUPERVISORS to speak to. They Claim They are refunding my money, but now I supposedly have to wait a few days. hummmmm will I forget by then and the charges continue? I hope not.Desired Settlement: Refund in the amount of 12.97 X 3, For January, February and March, I DID NOT USE THIS COMPANIES BUSINESS!!!!!!!

Business

Response:

I write in regards to the above referenced complaint

submitted to your office by [redacted]. I regret any confusion or

inconvenience she experienced when doing business with our company and trust

that this letter will address her concerns.

Our records

show that on December 14, 2014, after making an online purchase, [redacted] was

presented with an offer to try [redacted] for a 30 day trial. She started, but did not complete the

registration at that time. This is where we received her email information.

A short time

later she received an email from [redacted] again offering her a trial

membership and outlining all the benefits of the program.

Our records

show that she then completed the registration process by providing her full

contact and account information and clicking a button that states “I

agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a

welcome e-mail that included full information on how she can access and enjoy her

program benefits and reiterating the program billing terms and how to cancel

should she not want to continue after her trial period.

Again, we regret

any misunderstanding and inconvenience this may have caused [redacted]. I also

apologize if the call center did not handle her inquiry with the proper respect

and I will be addressing that with them. I do see however, that they cancelled her account

and processed a full refund.Please let me know if I can be of any further assistance.

Review: I continue to receive m0nthly charges of $12.97 on my Visa bill attributed to IC*FREESHIPPING.Com I have never subscribed to this service, nor do I know what these charges are for. I submitted a complaint in 2014, and received a credit for one charge, after which the charges began again.Desired Settlement: I wish that these charges be removed from my [redacted] account, and that I be permanently deleted from that company's e-list.

Business

Response:

Thank you for the opportunity to respond to this complaint.

Our records show that [redacted] registered for a[redacted] membership on three separate occasions. Once on April, 12, 201, and twice on November 10, 2013, (using two different email addresses). On each occasion she was shopping on [redacted] when she was presented with an opportunity to try our[redacted] membership program for a 30 day trial.

I believe it is this second account that she registered for on November 10, 2013 that is causing the issue of her seeing the charges continue. Because it was a different email address it had remained open.

Additionally the full terms of the offer, which were presented clearly and conspicuously on the offer page, disclosed that if she didn’t cancel her membership in this program by the end of the trial, it would automatically continue and the regular monthly price would be billed to the credit card number she provided. Our records show that she accepted this offer and completed her online enrollment.

Shortly after each enrollment we sent a welcome email to the email address provided. This email gave [redacted] details of the program’s 30 day trial, as well as instructions on how to cancel her membership. Our records show that she never cancelled and we charged her account the monthly $12.97 membership fee.

[redacted] cancelled two of the memberships. One was cancelled on 12/8/11 and the other one on 4/8/14. I apologize for any inconvenience [redacted] has encountered. I have cancelled the third membership and processed a full refund for all charges on all three accounts

Review: I have had $12.97 taken out of my bank account since March, 2014,by [redacted], without my permission. I would like a refund. I talked to a representative who told me they got my bank info from [redacted]. He said I was offered a 30 day free trial, which I didn't accept. He referenced an e-mail that was sent to me from them on 02/27/2014 that stated that I still had time to accept their offer. I never answered that e-mail.Desired Settlement: I would just like a refund!

Business

Response:

I write in regards to the above referenced complaint submitted to

your office by [redacted]n. We regret any confusion or inconvenience she

experienced when doing business with our company and trust that this letter

will address her concerns.

Our records show that after making a purchase on [redacted],

[redacted]n was presented with an offer for a membership to our

[redacted] program with her [redacted] order confirmation. [redacted]n clicked on the offer and

arrived on our order registration page, which provided full details about the

membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she

did not cancel her membership by the end of the trial, her membership would

automatically continue and the monthly membership fee would be charged to the

credit card account that she provided.

Our records show that she completed the registration process by

providing her full contact and account information and clicking a button that

states “I agree to the Offer Details and the Terms of Use & Service” just

below the offer terms. Shortly

thereafter we sent [redacted]n a welcome e-mail with full information on how

she can access and enjoy her program benefits.

Since we value and strive to please our customers, immediately

upon receipt of your letter we refunded back to her card all charges, and

stopped all further charges. Again, we

apologize for any inconvenience this may have caused.

Review: I was unable to access the site for the $25 rebate and to cancel the trial 1 month subscription. When I was unable to accessthe site, I assumed the order din't go through. Then I was billed $16.97.When I noted this in my acct. one week later, I called the company and stated the above. I was ionformed by the customer sevice rep. that the charge would not be reverse and since a month had passed I also could not redeem the rebate. This appers to be a scam!Desired Settlement: Access to the $25 rebate and 16.97 returned to my account

Business

Response:

Thank you for the opportunity to respond to this complaint.

I apologize for any inconvenience that Ms. [redacted] was caused.

I have processed the $25 Gift Card for Ms. [redacted], and as a

courtesy refunded the $16.97 charge.

It appears that the password she used to set up the account did

not properly port over and that is why she was unable to access the account.

Her account is now closed, the charge refunded, and in 7-10

business days she will receive the Gift Card

Review: FALSE ADVERTISING, AN UNAUTHORIZED BILLING OF CREDIT CARDBack in January 2014, I used [redacted] and placed an order. A FreeShipping.com ad was tagged with my [redacted] confirmation email. The ad prompted me to use a link that led to a FreeShipping.com website. A rebate of $10 for the shipment from [redacted] (for the order just completed and paid for) was offered. I followed the online instructions, it requested for my credit card info which I provided. It claimed a [redacted] card for $10 will be mailed to me. THE REBATE WAS NEVER DELIVERED.I noticed my credit card has been billed twice. I called and informed the rep that the $10 rebate was never sent to me. She was very unfriendly, and claimed the rebate was never submitted. THAT IS AN OUTRIGHT LIE!!!!! The claim was submitted, it even requested for the [redacted] orders shipment confirmation number. Every thing was entered as indicated.The ad was a FALSE AD, A GIMMICK TO OBTAIN A CUSTOMER'S CREDIT CARD NUMBER AND BILL WITHOUT EXPLICIT PERMISSION.CUSTOMERS NEED TO BE AWARE OF THESE PARASITIC WEBSITES THAT ARE THERE TO TAKE ADVANTAGE OF UNSUSPECTING CUSTOMERS FRAUDELENTLY AND HIDE BEHIND "WE NEVER RECEIVED THE CLAIM" TO HIDE BASICALLY OUTRIGHT STEALING!!!!Desired Settlement: 1)Refund2)Honor the rebate OTHERWISE, AD REMAINS FALSE AND FRAUDELENT!!!!FURTHERMORE, SIN NO MORE, REFRAIN FROM SENDING FALSE ADS, AND TAKING ADVANTAGE OF CUSTOMERS!!!!!

Business

Response:

Thank you for the

opportunity to respond to this complaint.

As requested Mr. [redacted]’s

account has been cancelled and a full refund processed.

As a courtesy, I have

also manually processed a $10 Shipping Rebate and he will receive that in 7-10

business days. It appears that Mr. [redacted]

did not properly complete the claim process as no claim was on his account, or

any record of the required backup documentation being received.

Please let me know if

I can be of any further assistance.

Review: Apparently while ordering flowers online I was somehow duped into signing up for freeshipping.com. I had no idea that I had done this. I have never heard from this company since signing up. I have never received any type of follow up about the company, my alleged membership or benefits that I was not taking advantage of as a member. This happened in 2011 and I have been paying a monthly membership fee since. How can I possibly hold a membership in a program I have never even heard of? This is an obvious case of bait and switch. I think I have qualified for free shipping because of my order. Instead I have joined a program for free shipping. This is as unethical as it gets. I was told I should have read the rules when I signed up. Had I known I was signing up I would have done just that.Desired Settlement: I called the company. I got my "membership" cancelled. Since April of 2011 they have provided me with no benefit nor have they provided me with any information on how I should be using their service. I would like a refund of the $12.97 per month they have been stealing from me every month since April 2011. $440.98

Business

Response:

As requested, we have cancelled Ms. [redacted]’s

membership in our program, and as a courtesy, a full refund to the credit card

that was billed has been processed.

Our records show Ms.

[redacted] became

a member of FreeShipping.com on 4/8/11 when she saw our offer on her [redacted]

order confirmation that said her order qualified for a shipping rebate. She

affirmatively accepted our offer and completed our membership registration

process.

We apologize for any confusion Ms. [redacted]’s

may have had regarding our program. The terms of our offer are given to

registrants three times during the enrollment process:

Review: This business is running a scam via IC *Freeshipping.com, in which the business model is to charge customers a monthly fee unknowingly. The customers are obtaining no value from the firm, it is predicated on the customer not realizing the charge is occurring. When purchasing another item online, they signed me up unknowingly for a long term contract, which was hidden in the fine print. The only subsequent notification was mail which was disguised as junk mail. They will respond saying that it requires submitting information three times, but that is misleading as you don't realize you are signing up for a long term contract when you are doing so.I have been charged at least 12 recurring fees of $12.97. My request is that their better business rating be downgraded.Desired Settlement: I have been charged at least 12 recurring fees of $12.97. I request a refund. My request is that their better business rating be downgraded as well.

Business

Response:

Thank you for the

opportunity to respond to this complaint.

First, we’d like apologize for any confusion regarding our

program. I found that the account was opened under the name of [redacted]. Please

be assured that Ms. [redacted]’s account has been cancelled and she has received a

full refund of all charges.

Ms. [redacted] signed up for

a membership to Freeshipping.com on 5/2/12 while placing an order through

[redacted]. By accepting our offer details and a membership with our

company, we then sent a welcome kit to the address on file ([redacted]) with information on how to claim the introductory rebate as

well as the other benefits of our service. This kit also included instructions

on how to cancel ones membership as well as our toll-free number in the case of

any further questions.

Again, we apologize for

any inconvenience and as mentioned previously, the account is closed and a full

refund has been issued.

Review: On 7/3013 my 84 year old mother, [redacted], was making an online purchase at [redacted]. At checkout, Freeshipping.com popped up a banner. She completed the information thinking this was part of her checkout at [redacted]. Since then she has been billed monthly for a service she did not want nor did she realize this was not part of [redacted]. Their advertising tactics are shady and prey on shoppers not internet aware. I would like the four months of payments refunded to her. Customer service only cancelled the "membership" but refused to refund the money paid for a service never utilized or wanted. Their tactics are underhanded and they should be stopped.Desired Settlement: I would like the four months "membership fee" paid by [redacted] reimbursed.

Business

Response:

Thank you for the opportunity to respond to this

complaint,

As requested, we have cancelled Ms. [redacted]’s

membership in our program, and as a courtesy, a full refund to the credit card

that was billed has been processed.

Our records show Ms. [redacted]’ became a member of FreeShipping.com

on 8/30/13 when she saw our offer on her [redacted] order confirmation that said her

order qualified for a shipping rebate. She affirmatively accepted our offer and

completed our membership registration process.

We apologize for any confusion Ms. [redacted]’s

may have had regarding our program. The terms of our offer are given to

registrants three times during the enrollment process:

1. The terms of the offer including all the billing details are

displayed directly adjacent to the area where the member enters their credit

card information

2. These same terms are displayed once again on the “new member

welcome” screen that is displayed immediately after a successful sign up. All

new members are required to check a box indicating they have read and

understand the offer terms. It is impossible for a member to join without checking

this box first.

3. We also send an electronic confirmation. The terms are sent a

third time in the new member welcome email that is sent to the email address

provided by the member.

Again, we apologize for any confusion

and as mentioned previously, the account is closed and a full refund has been

issued.

Review: While making an online purchase at [redacted].net on January 6, 2014;I unknowingly signed up for a service called freeshipping.com.I believe I responded to an offer of a $10. rebate toward my purchase and a free shipping popup which I mistakenly thought was from the company I was purchasing from. I discovered this today when I noticed 3 monthly charges for $12.97 on my bank statements. I immediately contacted the company and was told that I signed up for this 30 day free trial service which I needed to cancel it to avoid charges. She then sent me a copy of my intro email and told me that the company does not refund for membership fees. I explained I didn't get anything for the nearly $40 and she said that it was my problem. I asked for proof that I in fact signed up for the service and she couldn't provide it. I know that I would not sign up for this service. I only purchase items from the internet 2 times a year and would never benefit from this. I contacted [redacted].net and they too seemed very aware of this problem and offered me the same 800 number that I had called earlier. I then tried to email freeshipping.com directly explaining I never took advantage of their introductory rebate and therefore shouldn't have been charged, and they apologized for my "confusion" and didn't refund me the money. I am so angry that I was scammed for the $38.91 for absolutely nothing!Desired Settlement: I received NOTHING for this service so I am entitled to $38.91 and regardless of what they keep insisting; I thought I was dealing with the company I was making a purchase with and not a third party.

Business

Response:

Thank you for the

opportunity to respond to this complaint,

As requested, we have cancelled Ms. [redacted]’s membership in

our program, and as a courtesy, a full refund to the credit card that was

billed has been processed.

Our

records show Ms. [redacted] became a member of FreeShipping.com on 1/5/14 when she saw our

offer on her [redacted]Net.com order confirmation that said her order qualified

for a shipping rebate. She affirmatively accepted our offer and completed our

membership registration process.

We apologize for any confusion Ms. [redacted] may have had

regarding our program. The terms of our offer are given to registrants three

times during the enrollment process:

Review: I was misled into subscribing for marketing services, when I misdialed a phone number for a company that I was returning a product to. The agent on the phone, informed me that I would be allowed to communicate with customer service, only until I completed a process for obtaining a $100.00 gift card. When attempting to cancel the purchase for services, the agent was belligerent, obstinate and refused to cancel services. I had to complete the purchase, in order to cancel later on.Currently charges are appearing on my credit card; currently at this time under $5.00. However, one of the services, if not cancelled, will result in charges of approximately $14.00 each month following a probationary period.Desired Settlement: I am requesting termination of services, purging of data from this companies database,and a refund of any money already charged.This company has on this website over 237 complaints filed; currently resolved. Also, this company was the plaintiff in a class action suite in Iowa, resulting in financial payments.Also this company under it's subsidiaries, has appeared on multiple websites that follow scams, for problems, related to mis-charges on credit cards and inability to stop services.

Business

Response:

Thank you for the

opportunity to respond to this complaint.

First, we’d like apologize for any confusion regarding our

program. I found that Mr. [redacted] signed up for two of our programs; Freeshipping

Rewards, and Feecation. Please be assured that Mr.[redacted]’s accounts has been

cancelled and he has received a full refund of both $1.99 charges, totaling

$3.98

Mr. [redacted] signed up for a

membership to Freeshipping.com on 1/15/14 while placing an order through

Consumer Survey. By accepting our offer details and a membership with our

company, we then sent a welcome kit to the address on file ([redacted] with information on how to claim the introductory rebate as

well as the other benefits of our service.

This kit also included

instructions on how to cancel ones membership as well as our toll-free number

in the case of any further questions. Since Mr. [redacted] has cancelled he can

disregard this kit when it arrives

I would also like to

apologize for the way his call was handled and will be communicating this information

over to the center involved for further review.

Again, we apologize for

any inconvenience and as mentioned previously, the account is closed and a full

refund has been issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

As a follow up, according to my [redacted] statement, I have two charges that are currently in a pending state; not debited yet.

One for feecation.com and one for fsrewards.com. Accordingly, if Clarus Marketing doesn't charge my account, these two charges

should clear in time. I will be monitoring my statement in the mean time.

Thank your office, for following up with this quickly and with with Clarus.

If anything changes negatively, I will be in touch with your office.

Respectfully,

Review: I had ordered a fragrance from [redacted].com they had a code for free shipping so I used the code,and come to find out after viewing my bank statement that this company that I have no ideal who they were was taking $12.97 from my checking account every month,these companies use these underhand tactics to rip people off with out there knowledge,I have been charged $12.97 twice so far and I want a complete refund of the money that was stolen from me.I did not knowing sign up for [redacted].com it's a scam. I had the bank to call them so I could cancel out of the scam they placed on [redacted].comDesired Settlement: a refund so far of $25.94 that if they not try to steal any more money from my account as of today 10-24-2013

Business

Response:

Thank you

for the opportunity to respond to this complaint,

As requested, we have cancelled Mr.

[redacted]’s membership in our program, and a full refund to the credit card that

was billed has been processed.

Our records show Mr. [redacted]’s became a member of [redacted].com on 8/23/13 when he saw our offer on his [redacted].com

order confirmation. The offer stated

that his order qualified for a shipping rebate. He then followed the link to

join the program and filled out the registration information where she

affirmatively accepted our offer.

We

apologize for any confusion Mr. [redacted]’s may have had regarding our program.

The terms of our offer are given to registrants three times during the

enrollment process:

Review: This business told me that I would get ten dollars back and I was given a fake check for ten dollars instead.Desired Settlement: I would like a real check.

Business

Response:

Thank you for the opportunity to respond to this complaint.

I have looked into the claim in question regarding Mrs.

[redacted]’s check. The check was sent to her on 9/30/2015 for $10.

The check is a real, live check. The top portion of the check is the

check stub, showing the check number, amount paid, date it was sent, and your

name.

The next portion includes the rebate number, rebate description

and the gross amount.

The bottom portion, which you must tear off is the actual

check. This is the part of the check that you must bring to the bank.

If there is anything else that I can clarify I would be happy for

Mrs. [redacted] to reach out to me directly at ###-###-#### or [redacted].

Thanks!

Review: We have a recurring charge on our credit card that we are trying to dispute. However, when we call them to get this canceled, they don't have our name, email, address, zip codes etc. on file. They literally have NOTHING relating to this account on file, and then asked for 10 digits of our credit card to go further. That was the "only" way they can look up the account. After trying / giving them all our billing info etc., no way do I feel comfortable handing over that many digits of a credit card as well. It seems very suspicious that they don't have any information pertaining to this account, yet somehow have continued to bill us monthly, even AFTER moving offices and having a previous credit card canceled.Desired Settlement: I would like this account closed. I'm not even asking for all the money refunded, even though, seems like it should be, but I want the account closed immediately so we do not have any future fraudulent charges.

Business

Response:

Hi, we apologize for the trouble that Mr. [redacted] is having with

our program.

We have attempted to locate an account for Mr. [redacted] by

referencing the name, state, zip and address and have not been able to.

We want to resolve any concerns Mr. [redacted] has with our program, but at this

time we do not believe he has joined our [redacted]

program. I would be happy to speak with Mr. [redacted] directly regarding

this issue, which may allow us to find the account in question should he have

enrolled.

Please contact me

directly at [redacted]

or call me at [redacted]. If we do locate an account we will

immediately cancel the account and refund those charges back to him.

Thanks,

Review: This company somehow interjected their website onto a site that I ordered from. After I placed my order, believing I was dealing with the same company, I somehow ended up with them and on some kind of recurring payment for something I didn't even know what it was. When I contacted them about this and requested a refund, they agreed to cancel "my membership" but refused to issue a refund. I am also going to make a complaint on the website that I ordered from regarding this issue.Desired Settlement: I would like to keep others from having to deal with this same spam.

Business

Response:

Thank you for the opportunity to respond to this

complaint,

As requested, we have cancelled Ms. [redacted]’

membership in our program, and as a courtesy, a full refund to the credit card

that was billed has been processed.

Our records show Ms. [redacted]’ became a member of FreeShipping.com on 8/30/13 when she saw our offer on her [redacted] order confirmation that said her

order qualified for a shipping rebate. She affirmatively accepted our

offer and completed our membership registration process.

We apologize for any confusion Ms. [redacted]’

may have had regarding our program. The terms of our offer are given to

registrants three times during the enrollment process:

1. The terms of the offer including all the billing details are

displayed directly adjacent to the area where the member enters their credit

card information.

Review: Fraudulent charges against my account for unauthorized charges for non-purchased items in the amount of $12.97 for the past numerous months when I did not purchase any items from them nor requested their service.

Business

Response:

Hi,*I write in regards to the above referenced complaint submitted to

your office by Mr.[redacted]. We regret any confusion or inconvenience he

experienced when doing business with our company and trust that this letter

will address his concerns.

Our records show that on 7/31/2015, after making a purchase at [redacted] was offered a $10 cash back rebate on that

purchase. [redacted] clicked on the offer and arrived on our registration

page, which provided full details about the membership program and how he can

try the program at no cost for 7 days. The membership fee was listed directly

next to where [redacted] would have entered his credit card information.

Also, he had to agree to the terms and conditions that were listed on this

page, which again listed the membership fee. The terms also explained

that if he did not cancel his membership by the end of the trial, his

membership would automatically continue and the monthly membership fee would be

charged to the credit card account that he provided.

We have issued a refund for the membership fees that [redacted]

was charged. Those refunds should post back to his account within 2-5

business days.

If [redacted] has any additional questions he can certainly reach

out to me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I joined [redacted] in December 2013. The company promised to send me a $25 [redacted] gift card as part of my membership. I have e-mailed the company twice asking why I never received this incentive as promised. Both times, I received e-mails which stated that I would receive my card in a few days. Since it has now been six months, I am beginning to doubt the legitimacy of this company. It appears to be a scam.Desired Settlement: I would like the $25 [redacted] card originally promised. A refund of my charges would be reasonable as well as compensation for this gross lack of customer service.

Business

Response:

Thank you for the opportunity to

respond to this complaint.

I do apologize for any

inconvenience [redacted] encountered. As

a courtesy we processed the $25 [redacted] Gift card rebate on 6/10/14, and [redacted] should receive that shortly. It appears we did not receive the proper

documentation that was required at the time she submitted the claim.

Since we value

and strive to please our customers, immediately upon receipt of your letter we

refunded back to her card the amount we charged for her monthly membership. Again, we apologize for any inconvenience

this may have caused.

If there are any further

questions [redacted] can contact me directly at arand@[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I appreciate your assistance in this matter. I would like it noted, however, that this business lied to me on at least two occasions in regards to the gift card being mailed. It was not actually mailed until June 17, after I had submitted my complaint to the Revdex.com. Please see the attached photo for confirmation. Also, they never requested any additional information after I submitted my claim to their company (which was several months ago).

Sincerely,

Review: Complaint taken over the phone by Revdex.com staff MT 3/24/14. Consumer reports finding out that this company has been taking $12.97 out of her bank account monthly for the past 9 months. When consumer noticed the charge about 4 months ago, her bank refunded 1 month to her account. Consumer called the company and they said that she had joined and never discontinued the service. Consumer is not even certain what the service is. Her bank statement just says "Free Shipping", she doesn't recall ever hearing about it or getting anything in the mail about it, and certainly didn't benefit anything from it. Consumer said that the company had agreed 4 months ago to stop her service, but now has begun to debit her account again. Consumer has since changed her debit card number so they cannot process any further charges. Consumer does not have a computer so she wouldn't have signed up for anything on line.Desired Settlement: Consumer would like the company to refund her for the 8 months of service fees charged.

Business

Response:

Thank you for the opportunity to respond to

this complaint.

I apologize for any inconvenience Ms.

[redacted] had regarding this matter.

It appears that there were two accounts

opened under Ms. [redacted]’s name. The first account was cancelled and all charges

stopped, four months ago.

The second account had Ms. [redacted]’s name misspelled,

and we had the account under a different address ([redacted]) and that is

why we did not realize she had two accounts.

I have cancelled the second account and

processed a full refund.

Thank you

Review: I purchased flowers through [redacted] in the fall of 2011 and took advantage of a free shipping coupon offered on their site. Just last night I noticed an unfamiliar $12.97 charge to my debit card and called the [redacted] about the charge. I was told this is a recurring monthly charge for the past 33 months since I purchased the flowers in late 2011!!! I was not aware that [redacted] was allowed to pass on my debit card information to [redacted] without my authorization. There was no indication at time of purchase that there would be a monthly subscription charge, no agreement was signed by me and no disclosure was offered by [redacted]. I would never sign up for a service like this, I have never used this service and I have no automatic withdrawal accounts on my debit card. [redacted] has bilked me of 33 months of payments at $12.97; for a total of $428.01! Please help!Desired Settlement: I am asking for a refund to my account of my $428.01.

Business

Response:

I write in regards to the above referenced complaint submitted to

your office by [redacted]. We regret any confusion or inconvenience she

experienced when doing business with our company and trust that this letter

will address his concerns.

Our records show that on Dec 5,

2011, after making a purchase on [redacted] was presented

with an offer for a membership to our [redacted] program with his [redacted]

order confirmation. [redacted]

clicked on the offer and arrived on our order registration page, which provided

full details about the membership program and how he can try the program at no

cost for 30 days. The terms on that page

explained that if he did not cancel his membership by the end of the trial, his

membership would automatically continue and the monthly membership fee would be

charged to the credit card account that he provided.

Our records show that he not

only completed the registration process by providing his full contact and account

information and clicking a button that states “I agree to the Offer Details

and the Terms of Use & Service” just

below the offer terms, but submitted and was paid the Introductory Rebate of

$15 on 12/27/11. Shortly thereafter we

sent [redacted] a welcome e-mail with full information on how he can access

and enjoy his program benefits.

Since we value

and strive to please our customers, immediately upon receipt of your letter we

refunded back to his card the full amount we charged him and stopped all

further charges. Again, we apologize for

any inconvenience this may have caused.

Review: I signed up for the [redacted], then returned the product and cancelled all related subscriptions. I unknowingly subcribed for freeshipping.com. I was continually chargded for this service after cancelling the other service. I did not realize or knowingly sign up for this service, I saw the charges on my checking account that went back three months.Desired Settlement: I would like to be refunded for two of the last three months. I did have a product shipped to me the first month, from their sister company the [redacted]. I think that my subscription to all their products should have been cancelled at one time.I shouldn't have to chase down individual charges on my account that I was unknowingly signed up for.

Business

Response:

Thank you

for the opportunity to respond to this complaint,

As requested, we have cancelled Ms. [redacted]’s

membership in our program, and as a courtesy, a full refund to the credit card

that was billed has been processed.

Our records show Ms. [redacted] became a member of

FreeShipping.com on 11/24/13 when she saw our offer on her [redacted] order

confirmation that said her order qualified for a shipping rebate. She

affirmatively accepted our offer and completed our membership registration

process.

We apologize for any confusion Ms. [redacted]’s

may have had regarding our program. The terms of our offer are given to

registrants three times during the enrollment process: