Clarus Commerce

Review: I joined Freeshipping.com under the promotion of getting a free $25 [redacted] giftcard after meeting the specified critera. I completed the requirements and was told that my giftcard was mailed however 3 weeks later have yet to get it. I called several times and on one occasion, the female rep became curt with me and told me to take it up with my local postmaster. I chose to take it up with you instead. I also asked about replacing the card and cancelling it but was told they could not file a missing report for 90 days. My member number is [redacted] I joined on Jan 14 2014Desired Settlement: I would like another giftcard mailed and the previous one cancelled and shipped with tracking please

Business

Response:

Thank you for the opportunity to respond to this

complaint.

As Ms. [redacted] stated we do have a 90 day resend policy.

However, we will make an exception and resend this gift card out today.

Thank you

Review: On 12/26/2014, while I was completing an on-line order at [redacted].com, [redacted].com offered me a complimentary $10 [redacted] gift card for trying their service. I accepted their offer. ([redacted] order number [redacted]).

On 12/27/2014, I received e-mail notification from [redacted].com that my gift card would be processed within 3-6 weeks.

On 02/17/2015, I e-mailed [redacted].com to request the shipping status of my gift card.

On 02-18-2015, [redacted].com replied to advise that my gift card was mailed on 01-28-2015.

On 02-18-2015, I e-mailed [redacted].com to inform that I had not received my card. I requested the address used on 01-28-2015 (i.e., the shipping or billing address on my [redacted].com order). I also inquired as to whether the gift-card envelope states that it comes from [redacted].com.

On 02-20-2015, [redacted].com replied to confirm that the gift-card envelope states that it comes from [redacted].com, but they did not confirm the address used.

On 02-26-2015, I e-mailed [redacted].com to inform that I have not received any postal mail identified as coming from [redacted].com. I advised that I had checked at all of my addresses (3).

On 03-02-2015, [redacted].com replied to inform that I needed to wait 90 days from the gift-card ship date (01-28-2015) and then re-request the gift card.

On 04-28-2015, I e-mailed [redacted].com to re-request my gift card, as I had received nothing.

On 04-30-2015, [redacted].com replied to inform that a second gift card had been mailed and that I could expect delivery in 7-10 business days.

On 05-17-2015, I e-mailed [redacted].com to inform that no card arrived. I asked a second time for the address used.

On 05-18-2015, [redacted].com replied to inform that they would reissue the card again. They asked me to confirm my address.

On 05-18-2015, I provided the shipping address on the [redacted].com order (a [redacted] in [redacted]), as I was still at the winter place. I also reminded [redacted].com that two cards had not arrived and that I have been waiting nearly five months.

On 05-19-2015, [redacted].com replied to inform that a third card was mailed and that I could expect to receive it in 7-14 business days. They also confirmed that all three cards had been sent to the [redacted] address.

Today is 06-19-2015, and I have confirmed that no mail from [redacted].com has arrived at the [redacted] address. (I am currently at the summer place, in [redacted].)

I have never experienced any mail-delivery issues like this, at the local post office in [redacted].Desired Settlement: I desire a $10 [redacted] gift card, as promised to me last year.

Business

Response:

Hi,

Thank you for the opportunity to respond to this complaint.

I apologize for the confusion regarding Mr. [redacted] account. We did send

the gift card to Mr. [redacted] address on 1/28/2015. The 2nd card

was sent out on 5/21/2015. Neither of these cards have come back to

us.

As a courtesy, I will email a $25 [redacted] Gift Card to Mr.

[redacted] email address. I have received confirmation that he has received the gift card this morning 6/24/2015.

Thanks!

Consumer

Response:

From: [redacted]] Sent: Thursday, June 25, 2015 5:26 AM To: [redacted] Subject: Complaint ID [redacted] Hello Revdex.com: [redacted].com (the business in complaint ID [redacted]) has contacted me directly by e-mail, and they have provided a [redacted] gift card number and PIN in the amount of $25. I accept this resolution. Kind regards ~ [redacted]

Review: I ordered a merchandise online back in year 2012 and must have use the service for a free shipping as advertised . Since April 30,2012 , May 29 , 2012 and onwards the company charged/ debited my bank account of $12.97 monthly until January 2014 when I discovered about this . I have not use any of their services since then nor I was reminded or notified if I still want to continue any memebership . I felt violated and wrongly charged for 22 months for services I did not received. I demand a refund and a change of their misleading advertisement so that customers wont be fooled and mislead . Thank you for attention given on this matter .Desired Settlement: Refund and change of misleading advertisement

Business

Response:

Thank you

for the opportunity to respond to this complaint,

As requested, we have cancelled Ms. [redacted]’s

membership in our program, and as a courtesy, a full refund to the credit card

that was billed has been processed.

Our records show Ms. [redacted] became a member of

FreeShipping.com on 3/29/12 when she saw our offer on her [redacted] order

confirmation that said her order qualified for a shipping rebate. She

affirmatively accepted our offer and completed our membership registration

process.

We apologize for any confusion Ms. [redacted]’s

may have had regarding our program. The terms of our offer are given to

registrants three times during the enrollment process:

Review: I signed up with Freeshiping.com through [redacted] website.I have made 3 monthly payments,and have yet received any money for shiping Costs.

Freeshipping.com has refused to pay me for my Claims of shipping costs with at least 3-4 companies. They say that I am confirmed and that my claims are valid. Now the only claim left is for [redacted] Co. They have missled me in there claim to pay for all shiping costs associated with a purchase from a company that is in there list. I had 3 valid Claim numbers awaiting to be paid out. Now that I have asked to cancel my membership, they have told me the other claims are not Valid. I have paid more into the Membership Dues than for the shiping costs on items purchased and shiping being paid. They have faulsely deceived me in there claim to pay for shipping costs once a claim is submitted. I would like to be paid for my claims, and also to receive a Refund for the months I paid for the Service. According to Customer Service I will not get a Refund! This is unacceptable to me! I have contacted them and tried to resolve the issue, but they refuse to work with me and refuse to return my Money. I paid for a service to receive money back on my shiping Costs. However they refuse to Honor the Contract and they take too long to process theses claims! Bottom line, they are a Rip Off and I feel they have presented themselves in an improper manner. Their Advertisement says 100% Satisfaction! Therefore I feel they should at least Refund the Money I paid towards my Membership, in which they have never given me a refund. I had to change my Bank information and Debit Card number due to a fraudulant issue against my Checking Account! I can provide that information on a future date if you can get them to Refund my monthly Dues. Thank You for your time on this matter. [redacted] W [redacted] Desired Settlement: As stated above; I feel FreeShiping.com has not lived up to there obligation of service! They have billed me for 3 months of service, but I have never received any cash back refunds for my shiping Costs associated with those purchases. I wish for FreeShiping.com to Refund all my prior membership fees. This will cover my claims of shiping Costs that they have yet to process and give back to me. Their method of operation is too slow and too confusing to understand. I only wish to receive my Monthly Dues payments back, which will more than ever cover the shiping costs claimed

Business

Response:

Business Response /* (1000, 5, 2013/03/25) */

Thank you for the opportunity to respond to this complaint.

I apologize for any misunderstanding regarding our policies. Mr. [redacted]'s signed up on 1/4/13 and cancelled on 3/17/13. He was only charged for one month in February2013, and as a courtesy I have refunded that months charge of $12.97

Our policy states that all eligible claims submitted prior to cancellation are paid out, even when a member cancels. When claims for rebates are submitted, we do inform the member that is will take 3-6 weeks to process Mr. [redacted] submitted claims on 1/20/13, 2/8/13, and 2/18/13. For two of these claims we received the required backup documentation, and it appears they were processed last week; within the 3-6 week guideline. For remaining claim we did not receive the backup documentation, but again, as a courtesy, I have processed that claim for payment.

A check for all three claims will go out this week, and Mr. [redacted] should receive it by the end of next week

To recap, Mr. [redacted]'s account is cancelled, a refund has been issued and all three claims will be paid.

Review: I have a $11.97 charge from this Company on my credit card statement which I didn't recognize so I immediately contacted them and was told that I signed up for this 30 day free trial service while making a purchase through one of their partner Companies. In speaking with a representative named [redacted],I asked what Company the original purchase was made through and was informed it was [redacted]. She indicated their service included a rebate and a 30 day free trial that I would need to cancel to avoid any charges. She then sent me a copy of my intro email and told me that the company does not refund for membership fees but that she would cancel the membership if this was my desire.I then searched the internet for information on this Company and discovered innumerable complaints re: their practice. Fraud, scam and many other names were used by people who have filed complaints about them. Revdex.com complaints alone point this out.I rarely use the internet to purchase goods and would not knowingly sign up for any type of free or discounted shipping for a monthly charge of $12.00.I contacted [redacted] and spoke with Agent [redacted] who stated there was no activity showing any purchased were made in 2012, 2013 or 2014.No rebate was ever received by me from Freeshipping.com.Possibly it is time for FreeShipping.com to be investigated and stopped from bilking people with their scam.Desired Settlement: I want a full refund credited back to my account.

Business

Response:

I write in regards to the above referenced complaint submitted to

your office by Ms. [redacted]. We regret any confusion or inconvenience she

experienced when doing business with our company and trust that this letter

will address her concerns.

Our records show that on March

21, 2011, after making a purchase on [redacted].com, Ms. [redacted] was

presented with an offer for a membership to our Freeshipping.com program with

her [redacted] order confirmation.

Ms. [redacted] clicked on the offer and arrived on our order registration

page, which provided full details about the membership program and how she can

try the program at no cost for 30 days.

The terms on that page explained that if she did not cancel her

membership by the end of the trial, her membership would automatically continue

and the monthly membership fee would be charged to the credit card account that

she provided.

Our records show that she

completed the registration process by providing her full contact and account

information and clicking a button that states “I agree to the Offer Details

and the Terms of Use & Service” just

below the offer terms. Shortly

thereafter we sent Ms. [redacted] a welcome e-mail with full information on how

she can access and enjoy her program benefits.

Since we value

and strive to please our customers, immediately upon receipt of your letter we

refunded back to her card the full amount we charged her and stopped all

further charges. Again, we apologize for

any inconvenience this may have caused.

Review: Free Shipping.com has been unlawfully deducting 12.97 from my children's Death benefits debit card !! They have been doing this over a year an a half without my consent or authorization . They claim they got my card number through "[redacted]" however before I could even place the order, I cancelled it. Free Shipping.com said they have taken $12.97 out of my childerns account 17 times. This card is through the SS office witch is now a federal matter. [redacted] I do not use this card for anything other than for my children an to pay lease. If this company is doing this to me without my knowledge or consent then who ealse are they doing this too ? I have Never received any type of mail or e-mail through this company an just happened to check transactions this month an discovered this. When I checked the last 4 months transactions there they were $12.97 for all 3 months except July . This company needs to be looked into an see if there are anymore customers that are having this issue. $12.97 may not seem like much money to most, but every dollar counts in this house hold. PLEASE Help Me !! with this issue... Sincerely, [redacted] P.S, This is out right stealing !!!

Product_Or_Service: None

Order_Number: N/A

Account_Number: N/A

Desired Settlement: I just would like the money they have been unlawfully taken out to be deposited back to my childerns account. Plus to make sure They- Free Shipping.com never does this to any one else. People half enough problems to deal with this day in time, just to support there families. We don't need actions like this on top of everything else. Please help me take care of this problem.. This is out right stealing !!!

Business

Response:

Business Response /* (1000, 5, 2013/08/07) */

Thank you for the opportunity to respond to this complaint.

First, we'd like apologize for any confusion regarding our program. Please be assured that Ms. [redacted]'s account has been cancelled and she has received a full refund of all charges

Ms. [redacted] signed up for a membership to Freeshipping.com on 2/8/12 while placing an order through [redacted]. By accepting our offer details and a membership with our company, we then sent a welcome kit to the address on file ([redacted] XXXXX-XXXX) with information on how to claim the introductory rebate as well as the other benefits of our service. This kit also included instructions on how to cancel ones membership as well as our toll-free number in the case of any further questions.

Again, we apologize for any inconvenience and as mentioned previously, the account is closed and a full refund has been issued.

Review: [redacted] promissed to cancel my monthly membership if I change my mind, which they did, they also claimed to pay me up to $15 of the shipping fees that I paid when I bought a floral arrangemét from [redacted], online.

Which never happened.

I made the purçhase on Dec 30-2015, the flowers were. Delivered, I sent them them proof of delivery, payment transaction. On my Credit Card.

Two weeks ago they Told me the check is in the mail, today they are saying if I dont get the check in 90 days to write to them and they will issue another check.

I have read their reviews online ( should have done that before getting involved with their scam) a lot odf their customers have been scammed.

Someone must stop them from making money by swindling good customers.

Business

Response:

Hi,

Thank you for the opportunity to respond to this

complaint.

Mrs. [redacted]’s claim was paid on 1/27/2016. That check was sent to the address that she

provided when she signed up with our program.

The address is:

The check has not yet been returned to us via the USPS. If it is returned we will reissue that for

you immediately. Please also let me know

if the address shown above is not correct.

Thanks!

Mike

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,[redacted]

Since there was no chance to allow me to reply to your last email from [redacted], I would like to add ,that they mailed the check on 1/27/2016 but they also stating that in case I will never recieve it in 90 days period, then I have to contact them to issue another check, this is a very long time to wait for the reciept of a mail.my address is correct but its repeated twice, correct address should be [redacted]

Review: I had ordered an item from a company called, "[redacted]". The order was placed online and I received the purchase with no problems. Several months later I was reviewing my [redacted] statement and I saw I was charge $14.95 three months in a row by this company. I called this company and they said when I placed the original order I enrolled in their "VIP" club. I told them I never agreed to anything of the sort and I never received any confirmation of this enrollment. They said they would unenroll and reimburse me for the several months. I never received the refund and they lied and said that my credit was refunded to my card. My bank confirmed there was no attempt and I filed a dispute for a refund.Desired Settlement: I would like a refund of $44.85 but mostly I would like to report the unethical practices of this company.

Business

Response:

Thank you for

the opportunity to respond to this complaint.

I would like

to offer my sincere apology for any inconvenience Ms. [redacted] has been caused.

At the time of

her initial contact the account was cancelled and a full refund was processed

by one of our Customer Service Representatives. Upon receipt of this complaint,

we reviewed Ms. [redacted] account and found that the refund had not yet been

processed. We have addressed the issue that caused this delay, and a full

refund was processed and approved on 6/17/15.

If Ms. [redacted] has any further questions she can contact me directly at [redacted] ext. [redacted]

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

But Ms. [redacted] was incorrect about the refund being processed. I was told several times by her company that I had already received my refund, when in fact if I never would have received it without contacting the Revdex.com. Thank you.

Sincerely,

Review: Somehow it seems I signed up with this co for I don't even know what. How they got my debit card # I don't know either. Was it from [redacted]? I was charges 3 times $12.97 which is $ 38.91 so far. Hopefully they'll stop charging me since I did call them. I'd like my money back.Desired Settlement: I would like to get back 3 times $12.97 which is $ 38.91

Business

Response:

Thank you

for the opportunity to respond to this complaint,

As requested, we have cancelled Mr. [redacted]’s membership in our

program, and as a courtesy, a full refund to the credit card that was billed

has been processed.

Our records show Mr. [redacted] became a

member of FreeShipping.com on 12/18/13 when he saw our offer on his [redacted].com

order confirmation that said his order qualified for a shipping rebate. He

affirmatively accepted our offer and completed our membership registration

process.

We apologize for any confusion Mr. [redacted]’s

may have had regarding our program. The terms of our offer are given to

registrants three times during the enrollment process:

1. The

terms of the offer including all the billing details are displayed directly

adjacent to the area where the member enters their credit card information

2. These same terms are

displayed once again on the “new member welcome” screen that is displayed

immediately after a successful sign up. All new members are required to check a

box indicating they have read and understand the offer. It is impossible for a

member to join without checking this box first.

3. We also

send an electronic confirmation. The terms are sent a third time in the new

member welcome email that is sent to the email address provided by the member.

Again, we apologize for any confusion and as

mentioned previously, the account is closed and a full refund has been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

[redacted] THANK YOU VERY MUCH FOR YOUR HELP WITH THIS MATTER. I APPRECIATE IT GREATLY.

Review: I signed up for the freeshipping.com 30-day trial membership on 5/5. During the trial membership I submitted 5 rebate claims. I contacted customer service, and they indicated it takes 3-6 weeks for processing of rebate claims. Trusting their word, I decided to wait for the time frame indicated and try it for another month. Freeshipping.com charged my credit card $12.97 on 6/4 for their monthly fee. Between 6/4 and 7/3, I submitted 20 more rebate claims and submitted ALL the supporting documentation via email. During that time frame I contacted their customer service line, but I continued to receive the same scripted message: it takes up to 6 weeks. After the 6 weeks, they finally told me that they havent received any of my claims. Thinking that they probably had a problem getting my emails, I printed my claims and mailed them out on 6/27. On 7/3, I cancelled my membership and sent all of my remaining claims via mail, and the tracking information indicates that they received my mail on 7/9. Since then, I have contacted them more than 5 times about the status, but their customer services department dont have any information about the claims. Customer service agents and supervisors cant provide any contact number to the corporate office nor the rebate department, and their only help is to send emails to their rebate department, and indicate that someone will call me back. However, no one calls me back.

Product_Or_Service: freeshipping membership

Account_Number: member ID number:[redacted]

Desired Settlement: Payment for all rebate claims submitted.

Business

Response:

Business Response /* (1000, 5, 2013/07/29) */

Contact Name and Title: [redacted], CS Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted].com

Thank you for the opportunity to respond to this complaint.

I apologize for the delay in getting Mr. [redacted]'s claims processed, but since his mail was not addressed to anyone in particular, it went into our regular rebate mail bin which is processed in the order received, and we had not yet reached his mail.

I personally went through all the mail, located the envelopes and processed all but two claims. He will receive a check in 7-10 business days for a total of $113.79, representing 24 claims.

He had submitted 14 Half.com claims, and we have 12 claims per website merchant, per membership year limit. This rule is clearly stated in several areas on our site.

I was not able to locate any emails that Mr. [redacted] sent in. If Mr. [redacted] would be so kind as to let me know if they were sent under another email address, or could forward me one of the emails, I would very much appreciate it. I like to try and find out why they were not received.

Please let Mr. [redacted] k now my contact information is [redacted], and I can be reached via email at [redacted].com

Thank you.

Consumer Response /* (2110, 7, 2013/08/07) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

Based on the explanation provided, the partial settlement sounds acceptable as long as I receive the check for the amount indicated by Ms. [redacted].

All the emails that I sent were from the same email address that I had on file with [redacted].com. Today, I also forwarded you one of the rebate emails to [redacted].com for your evaluation.

Review: In reviewing my bank statements, I came across 3 unauthorized charges for $11.97 from this company. The charges appear to be monthly drafts from my check card, but I have never before interacted with Clarus or www.freeshipping.com. A quick Google search for the company turns up numerous complaints regarding undisclosed enrollments in this membership program. I have no communication from this company regarding my enrollment or membership and, again, have no knowledge of them or their services. I certainly have not benefited from their "rebates" or "free shipping."

Desired Settlement: are fraudulent charges and I would like my information removed from Clarus' records and these charges refunded. They are dated 3/13/13, 4/12/13, and 5/13/13 for a total of $35.91.

Business

Response:

Business Response /* (1000, 5, 2013/06/06) */

Thank you for the opportunity to respond to this complaint,

As requested, we have cancelled Ms. [redacted]'s membership in our program, and a full refund to the credit card that was billed has been processed.

Our records show Ms. [redacted] became a member of FreeShipping.com on 9/29/09 when she saw our offer on her [redacted]order confirmation. The offer stated that her order qualified for a shipping rebate. She then followed the link to join the program and filled out the registration information where she affirmatively accepted our offer.

We apologize for any confusion Ms. [redacted]'s may have had regarding our program. The terms of our offer are given to registrants three times during the enrollment process:

1.The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information.

2.These same terms are displayed once again on the "new member welcome" screen that is displayed immediately after a successful sign up. All new members are required to check a box indicating they have read and understand the offer terms. It is impossible for a member to join without checking this box first.

3.We also send an electronic confirmation. The terms are sent a third time in the new member welcome email that is sent to the email address provided by the member.

Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued.

Consumer Response /* (3000, 7, 2013/06/10) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I do not accept this response, though it sounds quite official and I can see how many might have accepted similar offers. Allow me to explain, first why their records are incorrect, second, why they are not being fully truthful.

Were I to have naively followed the link following a [redacted].com order in September of 2009 and then found these charges on my bank statement in the months following, I could see their point. That does not explain, however, how three fraudulent charges showed up on my bank statement fully 3 years later, after my card information has changed at least twice. For their claim that I knowingly entered into this program to be true, they would also have to have a record of my updating my card information, which I certainly did not. I will happily request bank statements dating back to 09/29/09 to prove that I was not charged until this calendar year.

Finally, as Revdex.com and this company could understand, the card that they were billing fraudulently has been frozen upon my request. I would be interested to see how Clarus plans to refund a card that has been closed.

I will close in repeating that I have no knowledge of this company or their services and have certainly not benefited from them.

I appreciate the closure of my account, and would ask that any refund be sent via check.

Thank you.

Consumer Response /* (-5, 9, 2013/06/10) */

I would like to close this complaint. After reviewing my bank records and speaking with an official at my bank, I have verified that Clarus has in fact refunded me. I only ask that they remove my information from their records, although there is no way I could confirm that.

Review: I received an offer for a $10.00 [redacted] gift card and a 30 day free trial subscription to [redacted] after making a [redacted] purchase on October 17. I had a free trial subscription that ended a month earlier but I thought I might be eligible for another because of my purchase. The offer was only given after my purchase. I emailed the company being specific about my concerns. I included the question of whether I could file more shipping claims for [redacted] since I already submitted the limit of twelve under the previous membership. The email indicated that the limit of claims applied per membership year. Given this was a new membership, it seemed as though I was eligible for more [redacted] claims. I followed with a phone call and the representative said that if I was offered another free trial membership, I was eligible for it. He said that the limit on claims applies to a membership and that I could file more [redacted] claims on a new (different) membership. After filing claims including for the gift card , I cancelled the membership within 30 days. The next day after a [redacted] purchase, I was offered a $10 [redacted] gift card and a 7 day free trial subscription to [redacted]. I accepted again believing it was a gift offer because of my [redacted] purchase (perhaps paid by [redacted]). I cancelled the membership within a week. On December 9 after a [redacted] purchase I was offered a $10 gift card and a 7 day free trial subscription. I accepted and cancelled within a week. I filed very few claims under the last two subscriptions and not many on the one before it and did little 10 percent cash back shopping. Claims can take six weeks to process. After that time period, when checking on my claim status, I was told that all my claims were rejected and I would no longer be able to sign up for a membership. I was told that the terms of use state there is one membership per household. I was aware that. That terminology only indicates that two people in the same household cannot have a membership at the same time. If one were to cancel his membership, another household member could sign up. Furthermore, if one were to cancel his membership, he could sign up at a future time since there would still be only one membership per household. The representative claimed 'one membership per household' indicates a person can only have one membership per lifetime. I had a trial membership last year and the claims were accepted. My claims during my August/September time period this year were accepted. In fact, I received a [redacted] email November 26, 2014 entitled 'We want you back.' I filed claims for the three gift cards, shipping rebates, and shopped at merchants offering 10 percent cash back. I will not say I did not feel a little uneasy about signing up for the free trial memberships. At the same time it seemed opportunistic. I bought an item at a online store I frequent and was given a gift of appreciation (though filing claims takes some effort).Desired Settlement: 3 $10 gift cards, payment on shipping rebate claims, and 10 percent cash back from certain merchants were applicable.

Business

Response:

Thank you for the opportunity to respond to this complaint.

Mr. [redacted] has signed up and cancelled 6 memberships since

7/9/13, Our Terms of Use clearly state that we allow only one membership per

household. We have sent Mr. [redacted]

several emails asking him to stop signing up and if he wanted a membership we

would be happy to reinstate one for him, but we received no response.

Additionally only one introductory rebate is allowed per

membership and Mr., [redacted] has claimed several of them.

Assuming Mr. [redacted] misunderstood the terms he agreed to when

he registered I have gone ahead an approved the $10 [redacted] Introductory offer

gift card, both the $6.99 and $2.99 shipping rebates and the eligible cash back

of $1.80, from the two account he opened in November and December.

Mr. [redacted] is not eligible to sign up for any additional

accounts and can contact me directly, if he needs any further information. [redacted]

Our Terms can be found at https://www.[redacted]/About/TermsOfUse

Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because: there are no terms and conditions which I violated by signing up for multiple trial memberships. I am entitled to three more $10 gift cards and a number of shipping rebates, including for my October membership. Plus, there is some 10 percent cash back on my purchases I have not received. When I was a member, the only restriction on membership was 'one membership per household'. That indicates that two people in the same household cannot be members at the same time. There was no restriction in terms and conditions on signing up and canceling and then signing up again. As mentioned in my previous email, my claims under a trial membership in 2013 were accepted and I received a $10 gift card. My claims in August/September 2014 under a trial membership were accepted and I received a $10 gift card. These were two different memberships. I received no correspondence from [redacted] indicating a problem with my claims or having a new membership. I subsequently did three more trial memberships this year after making purchases at [redacted] and [redacted]. I was offered the trial memberships after my purchases. As I saw it, the trial memberships were gifts for my purchases. It was only after the three trial memberships and submitting claims that [redacted] indicated there was a problem with me cancelling and signing up again. The correspondence from [redacted] would indicate they were telling me over a period of time not to sign up again. They only told me there was a problem regarding multiple sign ups and trial memberships after my final membership and submission of claims. Only when I asked about unpaid claims was I told those claims were rejected and that I 'violated' terms and conditions. If I was not entitled to additional free trial memberships the terms and conditions should have stated that one free trial membership is allowed per per person per year, per five years, or per lifetime. When I was offered to continue my membership as mentioned by [redacted], it was clear that I would not receive my gift cards and I was told my unpaid [redacted] shipping claims would be rejected. As I mentioned in my previous comments, the correspondence and terms from [redacted] clearly indicated that the limit of twelve shipping rebates per company per year per membership would allow more claims under my new membership. Otherwise, I would not have made the purchases.

Sincerely,

Business

Response:

Enclosed you will find

both our Terns of Use and Terms of Service. When a member registers these terms

must be agreed to at the time of registration.

I am enclosing a

copy or our Terms of Service and Terms of Use that clearly state one

Introductory Rebate per member (page 4 of the enclosed) as well as the One

membership per household.

I am sorry the member

misunderstood what the "one membership per household" means, but as I

outlined in my original response we only extend one membership. If a member

cancels, they still had a membership and are not entitiled to open another one.

All eligible rebates, and some courtesy rebates have been paid out to this former member.

Thank you

Review: I made a purchase through [redacted] ship to store. The f[redacted] had a request to ship for free and I entered my information but then saw that it was a paid for service, so did not proceed with the free shipping option and paid the shipping. I found my credit card was charged in error and called f[redacted] to have it canceled, but they continue to charge my monthly for the past year. They took my credit card information I used for my [redacted] purchase stating that I requested the free shipping membership, but I did not.Desired Settlement: A billing adjustment for the entire year, November 2013 through November 2014.

Business

Response:

I write in regards to the above referenced complaint submitted to

your office by [redacted]. We regret any confusion or inconvenience she

experienced when doing business with our company and trust that this letter

will address her concerns.

Our records show that on 11/12/13, after making a purchase on [redacted].com,

[redacted] was presented with an offer for a membership to our

F[redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and

arrived on our order registration page, which provided full details about the

membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she

did not cancel her membership by the end of the trial, her membership would

automatically continue and the monthly membership fee would be charged to the

credit card account that she provided. We show no record of any cancellation request.

Our records show that she completed the registration process by

providing her full contact and account information and clicking a button that

states “I agree to the Offer Details and the Terms of Use & Service” just

below the offer terms. Shortly

thereafter we sent [redacted] a welcome e-mail with full information on how

she can access and enjoy her program benefits.

[redacted]’s account has been cancelled and immediately upon receipt of your letter we

refunded back to her card the full amount we charged her. Again, we

apologize for any inconvenience this may have caused.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: Dear Revdex.com Officer,In August 2012, I made a purchase online and was offered a shipping rebate through creating an account with freeshipping.com. The very first time I received an email from freeshipping.com, I followed its instruction to log into my account . After browsing through the site, I did not think I could claim the entire shipping fee (as its name claimed). Also its process looked more complicated than I thought. So instead of claiming the rebate, I cancelled the account immediately which was within 24 hours after creating the account. Since then, I have not logged into the account or claimed any shipping rebates from freeshipping.com. I have also not received any emails about my account activities such as monthly charges on my credit card from freeshipping.com. I thought everything was done with freeshipping.com.However, the time when I found out my credit card was charged was the passed Wednesday (Feb. 05, 2014)---when it was snowing outside, I did not go to work and so got more time to go over my credit card bill statements. I then called freeshipping.com and the customer service agents agreed to refund me the last five months' charges (out of 17 months in total) . I tried to get the refund for the first twelve months, but got declined by their supervisor who told me there were no other approaches to resolve this issue. Therefore, I would like to seek help from Revdex.com in resolving refund of freeshipping.com's 12 months' charges on me.Thank you very much in advance.Sincerely,[redacted]Desired Settlement: Refund of 12 months' charges from freeshipping.com

Business

Response:

Thank you for the opportunity to respond to this complaint.

We apologize for any inconvenience. I could find no record of a request

to cancel the membership prior to 2/5/14 when we received a call requested that

the membership be cancelled.

As a courtesy I have processed a full refund back to the credit card

on file.

I hope this satisfactorily resolves the issue.

Thank you

Review: I registered and paid 2 monthly fees at 12.97/month and took advantage of their introductory offer and bought from [redacted] and would get back the full price of $15.10 back in rebates. I also bought somehting from [redacted] and would receive a $10 rebate back. The first offer I submitted three weeks before Xmas and the other one week after, I was suppose to get rebates back in 3-6 weeks, I have contacted them thrice and they t never anssered my questions about ifa and when they sent them out until this past Monday when they finally siad I should get by end of week. I have not. So I am complaining.Desired Settlement: I would like $49.97 which takes care of the membership fees and the two offers I engaged in.

Business

Response:

Thank you for the opportunity to respond to this complaint.

As Ms. [redacted] acknowledges, she registered for a membership to

Freeshipping.com on 11/13/13.

She also submitted her Introductory Rebate on 11/13/13, and that

claim was paid out on 1/18/14. The reason for the delay was that we never

received the required back-up documentation.

As a courtesy we processed the Introductory without this

information.

Additionally the shipping rebate for [redacted] she is referring

to was submitted on 12/8/13, and that claim was processed for payment today,

with a check going out by Friday.

Based on this the fact that she successfully used the program, I am

issuing a refund for the January 2014 charge, and since she cancelled only a

couple of days after that charge were processed.

Mr. [redacted] can contact me directly at [redacted] if she

does not receive these checks, but they should both be in her hands by next

week at the latest.

Thank you

Consumer

Response:

Review: [redacted]

From: [redacted]

Sent: Saturday, February 01, 2014 9:27 PM

To: [redacted]

Subject: [redacted]'s Freeshipping complaint

I did recieve one $15 (one of two rebates I put it). I still haven't received the last one from [redacted] for $10.

Business

Response:

The $10 check for the [redacted] rebate was mailed out on 1/25/14

Review: [redacted].com has not paid me back for four rebates that I have earned from my past Christmas purchases. I patiently waited till Feb. 26, 2015 to inquire whether I was due another check for the unpaid amount of $67.60. The first explanation that I was given was that these purchases were not reported, and therefore, [redacted].com could not process these 10% cash back rebates. Over the course of the next month, I would regularly email [redacted].com), who was handling my case (case# [redacted]? ). While she appeared eager to help, she never did follow through. Please note that I was never formally told/assigned a case#, but I assume this is my case number because it was included in all the subject headings of those emails. In [redacted] last two or three email responses, she kept replying that my case was being investigated by [redacted] and that they were contacting [redacted] and [redacted]. The last email that I received from [redacted].com was sent on March 25, 2015. Well, I waited a couple weeks before I did some investigating of my own. I emailed both [redacted] (ref#: [redacted]) and [redacted] (Incident: [redacted]) to explain my situation. Both customer services provided me with specific numbers to call along with instructions on which menu options to select, but both of them, made it impossible to arrive at my desired destination. Finally, I just dialed [redacted] and spoke to customer service. The person I spoke to, never even heard of [redacted].com at all. Even if this was the case, I'm sure she had someone with whom she could verify the partnership with [redacted]. She however was reluctant to help and basically told me that [redacted] had no affiliation with [redacted].com and does not participate in these third party clicking sites. So I told her, if that is the case, [redacted] has an obligation to protect its customers and needs to take action to have its logo and name removed from [redacted].com's website. To my remarks, she showed no concern. Even today, [redacted]'s store logo is used on [redacted].com's homepage as a major selling point. After denying any affiliation with [redacted].com, I requested if I could return my items for a refund, given the circumstance. She denied my request, claiming that it was past the return period. I insisted that [redacted] make an exception, explaining that I wouldn't have made these purchases had I known beforehand that I wouldn't get 10% cash back. Now, I don't know the truth but I find it hard believe that if [redacted] were actually paired up with [redacted].com, that all three of my [redacted] purchases, bought on all different days, would all fail to have been reported. As for my [redacted] rebate, I did not get any answers. I followed all the rules and made sure that I clicked on the provided retailer link on [redacted].com's website and never wandered until after I had finalized my check out. I even emailed [redacted].com to find out the specific date that I needed to cancel my free trial by to avoid any charges. I made it known to [redacted].com, that my intention was to cancel my membership before the expiration date to avoid any charges. I reasoned that after I was finished with my Christmas shopping, I was planning to suspend all online shopping, which would have defeated the purpose for keeping my membership. All my purchases which were paid for before I cancelled my membership have been documented. Only my last four rebates went unpaid. My point is...I was successful with all my other purchases and fully understood what the protocol was to get paid. For these last four purchases, I didn't do anything different from my prior purchases. So I should have been paid just as before. It has almost been six months since I made these purchases and three months since my last correspondence (March 25, 2015) with [redacted].com. Clearly, [redacted].com has no intention of contacting me nor paying me which is why I require the Revdex.com's assistance.Desired Settlement: To pay off what [redacted].com still owes me, which is approximately $67.60 that I earned through these purchases that awarded me 10% Cash Back:

12/19/14 [redacted] purchase Order# [redacted] subtotal $75.97

12/21/14 [redacted] purchase Order# [redacted] subtotal $199.99

12/22/14 [redacted] purchase Order Number: [redacted] subtotal $249.98

12/23/14 [redacted] purchase Order# [redacted] subtotal $149.99

Business

Response:

Hi, I am writing in regards to the above mentioned complaint

from Mr. [redacted]. I apologize for any

confusion regarding Mr. [redacted]’s [redacted].com benefits.

As Mr. [redacted] states, most of his purchases did track back to our

systems successfully. We advised Mr.

[redacted] that should we receive more information we would let him know, but as of

the date of this letter we did not have additional information necessary for

processing the cash back rebate requests.

We apologize for any misunderstanding this may have caused.

When Mr. [redacted] placed his order with [redacted] it seems he was

provided credit through the retailer’s own loyalty program. In many cases, when a consumer participates

in loyalty programs of specific retailer, the purchase information may not be

reported back through the affiliate network which prevents us from providing

the 10% cashback Mr. [redacted] is inquiring about.

While we cannot be certain that this is the cause of the issue, as we

did not receive more information from the Affiliate, it does state in our Terms

of Service the following: Purchases that

are paid for with gift cards, store credit, or store “cash” are not eligible

for 10% cash back

As a courtesy we will issue a check to Mr. [redacted] in the

amount of $67.60 for the missing purchases.

That check will be sent via [redacted] within the next 2-5 business days to

the address we have on file, [redacted].

Also, just to clarify, Mr. [redacted] included information in his

complaint regarding returning purchases and his communication with [redacted],

but we aren’t able to assist him with any of those specific concerns as he

would have to contact [redacted] directly.

Please let me know if I can be of further assistance.

Sincerely,

[redacted].com

Customer Service Supervisor

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: My case has been closed but my problem remains unresolved. I was told on June 16, that Clarus Commerce, or more specifically, [redacted].com would send me a check for $67.60 in the next 2 to 5 business days via [redacted]. It has been over three weeks, and I have yet to receive my check. I'm not sure what the best course of action is for me. Should I reopen my case or try to contact the [redacted].com and inquire about my check? I wanted to reply directly to [redacted] reponse except I was not provided with his email address and was never given the option to reply via Revdex.com. [redacted] is the Customer Service Supervisor that responded to my case and assured me that my desired outcome would be met. Maybe, it would be best if the Revdex.com contacted the [redacted].com on my behalf? Please help. Thank you, Eric Park

Business

Response:

Hi,

Review: Mis-leading web site popup --order items from [redacted] and [redacted].com popped up NOT FREE $13 a month for the service !!!Desired Settlement: Stop retailers from permitting this pop-up, very misleading and they pulled my credit info from my order from [redacted] ?

Business

Response:

Hi, I am writing in regards to the above reference complaint submitted

to your office by Mr. [redacted]. We regret any confusion or inconvenience

he experienced when doing business with our company and trust that this letter

will address his concerns.

Mr. [redacted] would have seen our offer on the [redacted] site and

once he clicked it, connected to [redacted].com. This would have

connected him to the registration page on our site, which provided full details

about the subscription program, including the monthly

subscription for $12.97, and instructions on enrolling in the program at no cost for 30

days. The terms on that page explained that if he did not cancel his

subscription by the end of the review, his subscription would

automatically continue and the monthly subscription fee

would be charged to the credit card account that he provided.

Our records show that he completed the registration process by

providing his full contact and account information and clicking the button that

states, “I agree to the offer details and the Terms of Use & Service” just

below the offer terms. Additionally, next to where the credit card

information was entered, was the subscription fee that would be charged if his

account was not cancelled in the review period. Shortly thereafter we

sent Mr. [redacted] a welcome email, again stating the terms of the subscription

and including the subscription fee a third time.

Mr. [redacted] contacted our customer service team on 6/17/2015 where

all his issues were addressed. His rebate was put into process and will

be sent out in 2-5 business days. Also, his account was cancelled and he

was issued a refund on 6/17/2015 which should post back to his account within 5

business days.

We apologize for any inconvenience this may have caused. If

there are any additional questions I would be more than happy to help.

Sincerely,

[redacted].com

Customer Service Supervisor

Review: I canceled the service last month but seems they did keep track of that and being the trusting person I am I thought they would.Desired Settlement: A full refund

Business

Response:

Thank you for the opportunity to respond to this complaint.

I apologize for any inconvenience [redacted] has been caused. I am

not showing any record of the 10/1/14 call but will be looking into that further.

[redacted] membership has been cancelled and I have processed a

full refund.

Review: I purchased flowers in May 2013 and apparently signed up for [redacted]. I do not remember doing this. I'm sure [redacted]'s offer was technically aboveboard. However, I was not even aware that I had signed up for a trial membership. Over a year later and the credit card I used is no longer being used. I have a late fee from the past two months on this card. I have not checked my card online because I have not used it. The credit card company was calling me, but I ignored the unrecognizable number. I answered today and was surprised to have an overdue bill. I told them I haven't used the card for the past 2 billing cycles and they said there were charges from [redacted] and they gave me the number. I called them, complained and cancelled my membership. I am not seeking reparations from [redacted] because I know it is my responsibility to review my credit card statement more carefully.(This is a card I use a few times a month and would only have noticed a large sum without reviewing the statement closely.) I'm writing this so there is a record of yet another person who was fooled by their tactics. Hopefully [redacted] will change their policies to be more honest and upfront, or go out of business.Desired Settlement: I would like all of my monthly fees refunded. However, I know I'm technically responsible for not figuring out what was happening.

Business

Response:

I write in regards to the above referenced complaint submitted

to your office by [redacted]. We regret any confusion or inconvenience she

experienced when doing business with our company and trust that this letter

will address her concerns.

Our records show that after making a purchase on [redacted],

[redacted] was presented with an offer for a membership to our

[redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived

on our order registration page, which provided full details about the membership

program and how she can try the program at no cost for 30 days. The terms on that page explained that if she

did not cancel her membership by the end of the trial, her membership would

automatically continue and the monthly membership fee would be charged to the

credit card account that she provided.

Our records show that she completed the registration

process by providing her full contact and account information and clicking a

button that states “I

agree to the Offer Details and the Terms of Use & Service” just

below the offer terms. Shortly

thereafter we sent [redacted] a welcome e-mail with full information on how

she can access and enjoy her program benefits.

Since we value and strive to please our customers,

immediately upon receipt of your letter we refunded back to her card all

charges she requested from May 2013 to present, and stopped all further charges. Again, we apologize for any inconvenience

this may have caused.

Review: I had ordered flowers back in March of 2012. I noticed charges to my account for freeshipping.com. I called only to find out they had been charging me a membership fee that I never knew I signed up for. To my knowledge all I did was order flowers. There was never a service provided to me from freeshipping.com nor did I get notice of any memberhsip. I did however get a cancellation notice within moments after I phoned them. I was told that they would refund the most recent charge and cancel membership. They have charged my account over $200.00 and for no service or anything provided to me. I am a charitable person but certainly not do a bunch of crooks which is apparetnly what this company does. I will also be contacting [redacted] where I placed the order. Oddly enough I have ordered from [redacted] several other times and never got free shipping from those purchases. I have no idea what service they even provided at this freeshipping.com

Product_Or_Service: NDesired Settlement: Full refund.

Business

Response:

Thank you for the opportunity to respond to this complaint,

As requested, we have cancelled Ms. [redacted] membership in our program, and a full refund to the credit card that was billed has been processed.

Our records show Ms. [redacted] became a member of FreeShipping.com on 2/16/12 when she saw our offer on her [redacted] order confirmation page that said her order qualified for a shipping rebate. She affirmatively accepted our offer and completed our membership registration process.

We apologize for any confusion Ms. [redacted] may have had regarding our program. The terms of our offer and the benefits members receive ,are given to registrants three times during the enrollment process:

1.The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information.

2.These same terms are displayed once again on the "new member welcome" screen that is displayed immediately after a successful sign up. All new members are required to check a box indicating they have read and understand the offer terms. It is impossible for a member to join without checking this box first.

3.We also send an electronic confirmation. The terms are sent a third time in the new member welcome email that is sent to the email address provided by the member.

Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The company has not refunded the monies to me. They had charged me starting in March of 2012 which was 18 months of charges at $12.97. They refunded me the most recent charge of 12.97 and nothing else. A full refund would mean $220.49 more. That has not happened!

Sincerely,

Business

Response:

Thank you for the opportunity to respond to this rebuttal.