Clarus Commerce

Review: I was told by [redacted].com that I would receive a rebate for the entire shipping cost at one of their retailers. I was told to "sign-up" and it would be like getting the service for "free" if I make at least one purchase a month. I was also told I would have a free trial period so I could see how it works. I misplaced my login information; so I sent an email via their website three weeks regarding an update on my rebate and I also stated that since I had yet to receive the "check" I would like to cancel my membership until I see that the service is legit.

Today, I get a check in the mail for $5.00; the shipping I paid was $15.99 and they have charged my account over $30.00. I contacted the rep over the phone and was informed that a supervisor was not available and I was responsible not only for the two months they charged me but for an additional month since the "contract" states I have to cancel 30 days in advance. I informed the rep that I was not told that when I first signed up and was shocked that no manager or supervisor is available to take a complaint. She then told me that the tone of my voice was escalating and she did not have to listen to my nonsense and was disconnecting the call.

This is a scam! I have no intentions on cashing this $5.00 check; I will mail it back to the company. However, I want a refund of all charges to my credit card or I will file a claim in small claims court. I encourage others to know their rights. If this company does business with you, then they are bound by the laws of your state and in most states that means you can file suit at your local courthouse. I am disappointed and would not be surprised if a class action suit is filed against this company in the future.

I have sent numerous emails with no reply.Desired Settlement: Refund of all charges to my account and an official notification that my so called "membership" has been cancelled. I will gladly return the $5.00 check that I received today. If I would have been told the truth that from $15.99 I would receive $5.00 I would have never signed up. They flat out lied.

Business

Response:

Thank you for the opportunity to respond to this complaint.

I apologize for any misunderstanding Dr. [redacted] had regarding the

benefits of his membership.

Our records show that Dr. [redacted] registered for a 30 day trial membership

to [redacted].com on 3/21/15 when he saw our offer on his [redacted]

Order confirmation.I see that on March 21, 2015 he emailed the required back up

documentation. There is no mention in that email that he wished to cancel his

account.The next email I can locate was received on April 20, 2015 where

Dr. [redacted] requested that his account be cancelled.

We cancelled his account, and because he had been charged the

monthly membership fee of $12.97 that same day, we processed a refund, and

emailed him back letting him know this is what occurred. That was the only charge made by

[redacted].com. I am not sure what additional charges Dr. [redacted] is referring

to but would be happy to review if he can provide me more detailed information.

I cannot find the email he is referring to that he sent several

weeks earlier and can only assume it did not reach us for reasons unknown. In the email we received on 4/21/15, we also explained that the

$5.00 check he received was only for his 10% cashback benefit and that as a

courtesy we processed the $15 for the shipping claim early. He should receive that check in 7-10 business

days. Our normal processing time for shipping claims is 3-6 weeks, and when Dr.

[redacted] submitted the claim he was informed of this processing time.

Please let me know if I can be of any further assistance.

Thank you