Clarus Commerce

Review: I received a charge on one of my credit cards that was already paid to freeshipping.com this past week, for the amount of $95.88. I did not recognize this company, or having to use its service. I called this company and said I had signed up for it during a purchase I had made online and if I wished they would cancel my membership and prorate this payment. After calling them a second time and my credit card company to dispute this charge they agreed to credit a full refund for the $95.88. I called freeshipping.com on 10/12/13 and asked how long I have been paying this charge and they said since 2009, I also asked if I had used their service since then and they informed me I had not. They said I had joined when I order appliance parts with the company [redacted] in 2009. I never authorized this membership or even knew I had or obviously would have used their service. They must have received my information during my purchase to the [redacted] site. Would a reputable company not email me to ask why I am not taking advantage of my membership or for any other reason in 4 years? Meanwhile I have paid $95.88 for 4 year for a total of $383.52. Please help me and investigate the fraudulent practices of this companyThank you,[redacted]Desired Settlement: Refund to my credit card and for them to practice good business ethics.

Business

Response:

Thank you for the opportunity to respond to this complaint.

As requested, we have cancelled Mr. [redacted]’s

membership in our program, and a full refund to the credit card that was billed

has been processed. I do apologize for any curt communications and will be

looking into those.

Our

records show Mr. [redacted]’s became

a member of FreeShipping.com on 8/6/09 when he saw our offer on his [redacted].com

order confirmation. The offer stated that his order qualified for a shipping

rebate. He then followed the link to join the program and filled out the

registration information where she affirmatively accepted our offer.

We apologize for any confusion Mr. [redacted]’s may have

had regarding our program. The terms of our offer are given to registrants

three times during the enrollment process:

1.

The

terms of the offer including all the billing details are displayed directly

adjacent to the area where the member enters their credit card information.

2.

These

same terms are displayed once again on the “new member welcome” screen that is

displayed immediately after a successful sign up. All new members are required

to check a box indicating they have read and understand the offer terms. It is

impossible for a member to join without checking this box first.

3. 3 We

also send an electronic confirmation. The terms are sent a third time in the

new member welcome email that is sent to the email address provided by the

member.

Ad Aditionally our

Terms of Use, found on our website, as well as part of the registration process,

clearly outlines our recurring billing policy, which states we may submit the

recurring charge without further authorization from the member, until they

affirmatively cancel their membership. It also states that as a registered

member they agree to us updating their member information that may be available

from a third party source, until such times as the member cancels.

Again, we apologize for any confusion and as mentioned

previously, the account is closed and a full refund has been issued.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This does not mention how much my refund will be. I am disabled and buy just about everything online except for food. If I knew I had this service and had signed up for it, I would have surely used it in the last 4 years. Please advise amount of refund so we can close this matter

Sincerely,

Business

Response:

A Full refund, means just that. Mr. [redacted] requested $383.52, and I processed $467.40, which is the full amount he was billed

Review: During shopping on-line this company somehow got my [redacted] number and is charging me for a membership in "[redacted]" that I did not want. The first charge of $12.97 was on 12/6/15, then this same amount was charged on 1/5/16 and 2/5/16 also.

I called them and they claimed I had signed up for a free trial that I had not cancelled, but I did not willingly sign up for anything like that. If it happened, it was due to some trick on a web site that got me into this without having me confirm the "subscription" part.

They did agree to cancel the account, but refused to refund the charges.Desired Settlement: I want confirmation that the account is closed (they claimed they would do that) and a refund of the amount for those two months of undesired membership fee, for a total of $38.91 (3 x $12.97). They can put the refund back on the credit card that was charged.

Business

Response:

Hi, I am writing in regards to the above referenced complaint

submitted to your office by Mrs. [redacted]. We regret any confusion or

inconvenience she experience when doing business with our company and trust

that this letter will address her concerns.

Mrs. [redacted] saw our offer on [redacted] on 11/29/2015 when she was

making a purchase. Once she clicked the

offer it would have connected her to the registration page on our site, which

provided full details about the subscription program, including the monthly

subscription for $12.97, and instructions on enrolling in the program at no

cost for 7 days. The terms on that page explained that if she did not

cancel her subscription by the end of the review, her subscription would

automatically continue and the monthly subscription fee would be charge to the

credit card account that she provided.

Our records show that she completed the registration process by

providing her full contact and account information and clicking the button that

states, “I agree to the offer details and the Terms of Use & Service” just

below the offer terms. Additionally, next to where the credit card

information was entered, was the subscription fee that be charged if her

account was not cancelled in the review period. Shortly thereafter we

sent Mrs. [redacted] a welcome email, again stating the terms of the subscription

and including the subscription fee.

Mrs. [redacted] contacted us on 2/9/2016 and we issued a full refund

back to her account. That total amount

will be $38.91 and should post within 2-5 business days.

We apologize for any inconvenience this may have caused and I

would be more than happy to speak to Mrs. [redacted] directly about this.

She can contact me directly at ###-###-####.

Thanks!

Mike

Review: I suddenly noticed an unauthorized monthly charge of $12.97 on my account from IC *FREESHIPPING.COM POS XXX-XXX-XXXX CT US XXXXXX, dating back to 9/27/12 through 6/24/13. Upon doing research, I immediately discovered this "business" on various websites reporting it as a scam.

Desired Settlement: DesiredSettlementID: Refund

Complete refund of $129.70.

Business

Response:

Business Response /* (1000, 5, 2013/06/26) */

Thank you for the opportunity to respond to this complaint,

As requested, we have located the account under the name of Kelsey [redacted], and as requested, we have cancelled the membership, and a full refund to the credit card that was billed has been processed.

Our records show Ms. [redacted]'s became a member of FreeShipping.com on 8/27/12 when she saw our offer on [redacted].com that said her order qualified for a shipping rebate. She affirmatively accepted our offer and completed our membership registration process.

We apologize for any confusion Ms. [redacted]'s may have had regarding our program. The terms of our offer are given to registrants three times during the enrollment process:

1.The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information.

2.These same terms are displayed once again on the "new member welcome" screen that is displayed immediately after a successful sign up. All new members are required to check a box indicating they have read and understand the offer terms. It is impossible for a member to join without checking this box first.

3.We also send an electronic confirmation. The terms are sent a third time in the new member welcome email that is sent to the email address provided by the member.

Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued.

Review: I found a billing on my [redacted] Card for 12.97 for freeshipping.com. I phone the 800 number and was told I signed up,had completed a survey, they had my mother's maiden name....with an order from a company: [redacted]...wherein I ordered address labels. [redacted]. told me it is a website they offer but had no indication I had signed on and I paid full shipping for my order.When I looked at the freeshipping.com website, looked for their 'survey' and went through it, there is absolutely no way in creation I would ever have filled that type of survey out. Further, I have no need for freeshipping.com because I do not order that many items online. Yes, [redacted], one or two other orders in a years time. I am awestruck this company has my personal information. They have withdrawn my name. I am out the 12.97...but I feel this has been I done either by total fabrication or I through a deceptive advertising process. Thank you.

Product_Or_Service: freeshipping.com

Desired Settlement: I simply wish to report this. If me, than others. I'd desire a follow up, but understand if that isn't possible..thank you.

Business

Response:

Business Response /* (1000, 5, 2013/03/29) */

Thank you for the opportunity to respond to this complaint,

As requested, we have cancelled Ms. [redacted]'s membership in our program, and a full refund to the credit card that was billed has been processed. I do apologize for any curt communications and will be looking into those.

Our records show Ms. [redacted]'s became a member of FreeShipping.com on 11/23/12 when she saw our offer on her [redacted] order confirmation. The offer stated that her order qualified for a shipping rebate. She then followed the link to join the program and filled out the registration information where she affirmatively accepted our offer.

We apologize for any confusion Ms. [redacted]'s may have had regarding our program. The terms of our offer are given to registrants three times during the enrollment process:

1.The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information.

2.These same terms are displayed once again on the "new member welcome" screen that is displayed immediately after a successful sign up. All new members are required to check a box indicating they have read and understand the offer terms. It is impossible for a member to join without checking this box first.

3.We also send an electronic confirmation. The terms are sent a third time in the new member welcome email that is sent to the email address provided by the member.

Additionally our Terms of Use, found on our website, as well as part of the registration process, clearly outlines our recurring billing policy, which states we may submit the recurring charge without further authorization from the member, until they affirmatively cancel their membership.

Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued.

Review: I ordered textbooks through a vendor that partners with [redacted] (owned by [redacted]). I went through the process to receive a rebate from [redacted] on the shipping costs from my textbook order and I never received that rebate. Furthermore, [redacted] then assessed my credit card an extra charge ($12.97, 4 weeks after the original order).Desired Settlement: I want a credit card refund for both the original shipping cost I was originally promised, and for the extra $12.97 charge, which was assessed with no warning and for no reason.

Business

Response:

Thank you for the opportunity to respond to this complaint.

Our records show that on 1/5/15, after making a purchase on [redacted] was presented with an offer for a membership to our

Freeshipping.com program with his [redacted] order confirmation. [redacted] clicked on the offer and arrived

at our registration page, which provided full details about the membership

program and how he can try the program at no cost for 30 days. The terms on that page explained that if she

did not cancel her membership by the end of the trial, his membership would

automatically continue and the monthly membership fee would be charged to the

credit card account that he provided.

[redacted] then submitted a claim for the introductory offer of

$10 cash back and was notified that this would be processed in 3-6 weeks. That

claim was approved on 2/5/15 and a check should go out this week.

[redacted]’s account has been cancelled and immediately upon receipt of your letter we

refunded back to his card the full amount we charged her. Again, we

apologize for any inconvenience this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I sent in for a 10.00 refund never got it. Forgot to cancel my account and they withdrew 12.95 out of my account and it bounced my account . Now I am under and have to pay a 60.00 overdraft because of them.

Order_Number: XXX-XXXXXXX-XXXXXXX

Desired Settlement: I want the 10.00 and 60.00 in overdraft charges because of poor company polices.

Business

Response:

Business Response /* (1000, 5, 2013/07/17) */

Thank you for the opportunity to respond to this complaint.

As requested on 7/12/13 Ms. [redacted]'s account was cancelled and a refund issued. I also see that she submitted a claim for the $10 shipping rebate, and a check was sent on 7/11/13. When she submitted the claim, the instructions did say that it takes 3-6 weeks for processing. The 7/11/13 date of payment is well within that time frame.

We apologize for any confusion regarding our program and that Ms. [redacted] missed the offer details while completing the registration process. The terms of our offer are given to new members 3 times during the enrollment process:

1.The terms of the offer including all the billing details are displayed on the registration page directly adjacent to the area where the member enters their credit card information

2.These same terms are displayed once again on the "new member welcome" screen that is displayed immediately after a successful sign up.

3.We also send an electronic confirmation. The terms are sent a third time in the new member welcome email that is sent to the email address provided by the member.

4.Finally, all new members are required to check a box indicating they have read and understand the offer terms. It is impossible for a member to join without checking this box first.

Again, we apologize for any confusion and as mentioned previously, as requested the account has been closed and a full refund issued, in addition to the rebate payment of $10..

Consumer Response /* (3000, 7, 2013/07/18) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

If it was not for them I would not have 60 in overdraft charges that keep adding up . I got the check yesterday . I want the 60 for the overdraft .

Business Response /* (4000, 13, 2013/09/03) */

Thank you for the opportunity to respond to this complaint.

As I stated in my original response, Ms. [redacted] was made aware multiple times of the terms and conditions of registering for a membership. This included notice that if she did not cancel within the trial period she would be charged the monthly membership fee.

In her statement she clearly mentions that she forgot to cancel the membership which resulted in her being charged the membership fee. We respectfully decline her request for reimbursement of overdraft fees.

Review: In December, 2014, I purchased a product on-line from [redacted]. At the time, I was also told that I could received a shipping rebate from [redacted]. To this day, I do not recall having received the free rebate. Since December 2014, my credit card has been charged a monthly fee of $12.97, totaling $51.88, so far, for membership for a service that I did not realize I was signing up for, and which I have not used since I have not purchased anything that might qualify for a free shipping rebate. Recently, I have made contact with [redacted] by email and was told that my membership would be cancelled and a refund of $12.97 would be forthcoming. I have attached a string of emails to this message so as to explain the situation. My latest email to [redacted] asked if the remaining monthly membership fees ($38.11) would also be refunded and how would they be refunded. I have not yet heard back from [redacted] as yet. Thank you for your assistance

Thank you for your response. Perhaps you can tell me how is it possible for me to sign up for a free shipping rebate on an order at [redacted] and then be charged for a monthly membership of $12.97 (for a total of $51.88 so far)? For all I know, I did not receive the rebate, nor did I think that I would be signing up for a membership in [redacted], for which I would be charged a monthly fee and for what? I did not buy anything else that would qualify me for a free rebate on shipping - for what products?

Thank you for canceling the membership and the refund of $12.97. Shall I expect another refund for the remaining membership fees that I have paid ($38.91) and for which I have received no benefit since I have bought nothing?

Also, shall I expect the refunds to be credited to my credit card account? If not, please advise. Thank you.

John Curtin

On Mar 14, 2015, at 10:35 PM, [redacted] Customer Service wrote:

Hello,

We can certainly help you. The charge is for membership in [redacted]. According to our records, you signed up for our program when you saw our offer to get a free shipping rebate on your order at [redacted].

The account has been cancelled and a courtesy refund of $12.97 issued.

Thanks, and please let us know if you have any other questions!

Thank you and have a great day! [redacted] Customer Service

On Sat, 14 Mar 2015, [redacted] wrote:

A form has been submitted from [redacted] Contact Us

Member ID: 0

Name: [redacted]

Email: [redacted]

Message: I would like to know why I am enrolled in [redacted] and

why I am being charged for a service that I didn't know I was using?

Business

Response:

Thank you for the

opportunity to respond to this complaint.

We regret any

confusion or inconvenience [redacted] experienced when doing business with our

company and trust that this letter will address his concerns.

Our records

show that on 11/26/14, after making a purchase on [redacted]

was presented on his order confirmation with an offer for a membership to our

[redacted] program. [redacted]

clicked on the offer link and arrived at our registration page, which provided

full details about the membership program and how he can try the program at no

cost for 7 days.

The terms on that page explained that if he

did not cancel his membership by the end of the trial, his membership would

automatically continue and the monthly membership fee would be charged to the

credit card account that he provided.

Our records show that he

completed the registration process by providing his full contact and account

information and clicking a button that states “I agree to the Offer Details

and the Terms of Use & Service” just

below the offer terms. Shortly after he enrolled,

we sent a welcome email to the email address provided. This email gave [redacted] details of the program’s

7 day trial, instructions on claiming his Introductory Shipping Rebate, as well

as instructions on how to cancel his membership. Our records show that he never cancelled and

we charged his account the monthly $12.97 membership fee.

On 11/26/15 [redacted] submitted a claim for

the introductory offer of $15 back on his shipping charges. That claim was processed and a check mailed on

1/15/15. I have enclosed copy of that check showing that

[redacted] cashed it on 1/22/15.

Since we value and strive

to please our customers, I have happily processed a full refund back to his

card and stop all further charges. Please let me know if I can be of any further

assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I do not recall accepting any contract or agreement, a copy of which might be provided me so as to verify the company's statement that I did. The bait and switch tactic used by the company was inappropriate.

Review: [redacted] offer 10% rebate on purchases from a number of online retailer. It pays out once a quarter on the cash back bonus.

My account was canceled by [redacted] one day before the payout date to avoid the payout. There are two separate households living on the same street address. We are sharing a house.Desired Settlement: Payout cash back bonus for purchases when my account was active and membership fees was paid. Allow me a file rebate claims for shipping charges for purchases while my account was active.

Consumer

Response:

I would like to give it a chance to work with the business. Can you withdraw my complaint #[redacted]?

Sincerely,

Review: Regarding the Clarus Marketing Groups Flagship company; Freeshipping.com. I signed up for their "free trial" when I ordered flowers for my Girlfriend for valentines day. I paid $15.99 in shipping, and was attracted to the company's offer of a "risk free trial". Well, after waiting a week I inquired about the shipping refund, and was told It could take as much as 7 weeks, but if I cancel my "risk free trial" I would not get the rebate. well, suddenly, my debit account is short $15 and I am in the red. contacting Custoimer service, I was told that there was nothing they could do, so I should enjoy the month with the service. I did not use their services except for the original shipment that I was promised would be refunded, I do not plan on ever using this period, I am insulted and frankly feel as though I was taken advantage of, this company raided my pockets, and just stole from me.Desired Settlement: AT least a refund of the membership charge, as I did not use their services, and do not plan on it. if there is any integrity left in this company, I will get the membership fee, plus the original claim for a rebate.

Business

Response:

Thank

you for the opportunity to respond to this complaint,

As

requested, we have cancelled Mr. [redacted]’s membership in our program, and as a

courtesy, a full refund to the credit card that was billed has been processed.

Additionally

I have gone ahead and process the rebate claim that he submitted.

We

apologize for any confusion Mr. [redacted] may have had regarding our program. The Introductory Rebate is guaranteed, even if

the member cancels within their 30 days, as long as the rebate was claimed and

the backup documentation sent in. I

apologize again if Mr. [redacted] was misinformed.

Hopefully

this resolves the issue to Mr. [redacted]’s satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I just recently noticed that I have been being charges a monthly charge from this company of $12.97. I have never even heard of this company until I noticed the reoccurring charges. I called the phone number listed on my bank statement that and found out that when I ordered products off the internet from [redacted] months ago I was set up for this shipping service. I have never used this shipping service except for when they claim I signed up. I am pretty careful not to sign up for anything on the internet but apparently they were sneaky enough to get me to agree to this service which I DON'T USE. Their advertisement of their product was underhanded and they have been stealing my money ever since. It was obviously misleading and they have been taking advantage of me. I'm sure there are many people paying for this service and not even knowing they are. This company needs to be shut down and I want my money back.Desired Settlement: I want all my monthly charges returned to my account. They can take from that amount the original shipping charge of $15.00 they claim to have discounted for me.

Business

Response:

Thank you

for the opportunity to respond to this complaint,

As requested, we have cancelled

Ms. [redacted]’s membership in our program, and a full refund to the credit card that

was billed has been processed.

Our records show Ms. [redacted]’s became

a member of FreeShipping.com on 5/2/11 when she saw our offer on her [redacted] order confirmation. The offer stated that her order qualified for a

shipping rebate. She then followed the link to join the program and filled out

the registration information where she affirmatively accepted our offer.

We

apologize for any confusion Ms. [redacted]’s may have had regarding our program. The

terms of our offer are given to registrants three times during the enrollment

process:

Review: Sometime in past April, I have ordered a couple of dog harnesses from In the Company of Dogs via online with the catalog they mailed to me. I found out yesterday, 8/10/2013 that In the Company of Dogs VIP membership has been charging me $12.97 per month since May up to August for four months and it could have been going on forever if I had not discovered it.Called the company and inquired about it and was told that I had signed up to be a VIP member for the free shipping and the discount program and that happened just about the time I purchased the harnesses. Told them that I did not sign up for it and that I wanted the full refund. They insisted that I indeed signed up for the membership and that only thing they could do was refund one month fee of $12.97 and would cancel the membership.I called customer of In the Company of Dogs and had them check my record and was told by the customer service Rep. that I HAD NOT signed up for such membership and there was no trace of any record showing that I had.I called the VIP membership team again and were told that they will refund the total amount and that it will take a few days. That is fine and I will be waiting for the refund to show on my credit card soon.Now, my main complaint is, 1. In the Company of Dogs VIP membership is NOT the same company as In the Company of Dogs I am told but, somehow affiliated with them and obviously they share the information of my most personal info. such as my email address, my credit card number, address and all which I had not authorized to be used at all.2. For them to insist that I had signed up for the membership that I clearly had not and charged the fees that was NOT authorized.3. They are going to refund the money ONLY AFTER I strongly voiced my objection.It is a total scam and I don't want anyone sharing my personal information without my consent and authorization. Therefore, I report this incident to Revdex.com.

Desired Settlement: DesiredSettlementID: No settlement requested - for

Sharing information within organization need to stop unless authorized and I would like this Company's scam to discontinue and the matter to be published so, other people to be aware what could happen.

Business

Response:

Business Response /* (1000, 5, 2013/08/26) */

Thank you for the opportunity to respond to this complaint on the behalf of In the Company of Dogs. The VIP PLUS program is part of the Company of Dogs, just administered separately.

I see that her account has been closed and a full refund was processed on 8/10/13.

We apologize for any confusion regarding our program and that Ms. [redacted] missed the offer details while completing the registration process, or just did not realize what she was signing up for.

After she placed her order she was presented with a screen that outlined the offer details and requested she enter her email address to start a 30 day trial to the VIP program. She was also would have been sent a Welcome email again outlining the offer. This also states that she could cancel at any time, and if she cancelled within the first 30 days, her claims would be paid and no fee would be charged.

If Ms. [redacted] would like me to send her a sample of the form, I would be happy to do so. Otherwise, I hope this resolved Ms. [redacted]'s issues.

Thank you

Review: Company has been charging $12.97 to my credit card unauthorized for several months that I checked. I didn't authorize them to do this.

I didn't know who they were. I checked on line and was surprised to see that this was a scam. I also see more people were also charged to a credit card that wasn't authorized. Desired Settlement: I think they need to refund all the money they charged me over the months. I want them to stop charging my credit card for services I didn't order or want. Cancel my subscription if one exists and issue a refund.

Business

Response:

Business Response /* (1000, 5, 2013/07/17) */

Thank you for the opportunity to respond to this complaint.

As requested we have cancelled Ms.[redacted]'s account. She had filed a chargeback with her bank, and they issued one refund. I have processed the other two refunds in question.

Our records show that Ms. [redacted] became a member of FreeShipping.com 4/10/13 when she saw our offer on her [redacted] order confirmation. The offer stated that her order qualified for a shipping rebate. She then followed the link to join the program and filled out the registration information.

We apologize for any confusion regarding our program and that Ms. [redacted] missed the offer details while completing the registration process. The terms of our offer are given to new members 3 times during the enrollment process:

1.The terms of the offer including all the billing details are displayed on the registration page directly adjacent to the area where the member enters their credit card information

2. These same terms are displayed once again on the "new member welcome" screen that is displayed immediately after a successful sign up.

3.We also send an electronic confirmation. The terms are sent a third time in the new member welcome email that is sent to the email address provided by the member.

4.Finally, all new members are required to check a box indicating they have read and understand the offer terms. It is impossible for a member to join without checking this box first.

Again, we apologize for any confusion and as mentioned previously, as requested the account has been closed and a full refund issued.

Consumer Response /* (3000, 7, 2013/07/18) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Since contacting the Revdex.com, I contacted the bank that has my credit card and they placed a conference call to Clarus Marketing Grp. / IC Freeshipping and I wasn't able to get them to close out the account or stop charging my CC for services I assumed was from the merchant I was ordering from. I wasn't aware that I was going to be charged for a service that had attached itself to a merchant and obtained information from that order to charge my account. I print everything out when I order on line and I don't have anything on this transaction. When I talked to the person that the bank placed a conference call to,HE refused to close the account or give me or the bank any contact information to who ever is responsible for closing and refunding the charges. I had already disputed the charge with the Bank and they were the ones who got the one charge for $12.97 back. The Clarus Marketing Grp./IC free shipping, did nothing. The person I & the bank talked to was not cooperative and very belligerent. He kept saying "I can't help you" when asked to close the account and stop charging my CC. I have obtained a Consumer Complaint Form from the OHIO ATTORNEY GENERAL and will send in a complaint about this company. I will not settle this until I get all the charges from APRIL 2013-JUNE 2013. At this point I don't believe them when they say they will process the other charges because they have done nothing so far and havn't made any attempt to.

Business Response /* (4000, 9, 2013/07/22) */

Thank you again for the opportunity to respond to this complaint response.

As I stated in my 7/17/13 response, Ms. [redacted]'s account was closed, and a full refund was processed.

There were three charges on her account. One the bank dealt with when she filed a chargeback against that charge, and two that we refunded. She signed up in April for a 30 day trial, so there was no charge for that month. I processed the refunds for the May and June charges, and the bank processed the July charge.

I am not sure what else Ms. [redacted] would like us to do. If Ms. [redacted] would like to contact me directly at XXX-XXX-XXXX ext 222, I would be happy to speak with her. Otherwise I can assure her that the account is closed, and a full refund was processed.

Thank you

Review: This company has charged my account unauthorized after getting my information from another website. I had never been on this site and never authorized them to charge my account. They are committing internet fraud. They have my work email on file which is not to be used for public use!Desired Settlement: refund of all charges they have made to my account and immediately cease from attempting to collect any further monies. Refrain from contacting my work email at: [redacted]

Business

Response:

Thank you for the opportunity to respond to this

complaint.

As requested,

we have cancelled Ms.[redacted]’s membership in our program. There were 11 charges

billed to her credit card and as a courtesy we have processed a full refund of all

the charges, totaling $164.67.

Our records show Ms. [redacted] became a member of TravelPlus.com

on 4/11/13 when she saw our offer on his [redacted] order confirmation that

said his order qualified for a shipping rebate. She affirmatively accepted our

offer and completed our membership registration process.

We apologize for any confusion Ms. L[redacted] may have had

regarding our program. The terms of our offer are given to registrants three

times during the enrollment process:

1. The terms of the offer

including all the billing details are displayed directly adjacent to the area

where the member enters their credit card information

2. These same terms are displayed once

again on the “new member welcome” screen that is displayed immediately after a

successful sign up. All new members are required to check a box indicating they

have read and understand the offer. It is impossible for a member to join

without checking this box first.

3. We also send an electronic

confirmation. The terms are sent a third time in the new member welcome email

that is sent to the email address provided by the member.

Again, we apologize for any confusion and as mentioned previously,

the account is closed and a full refund has been issued

Review: I purchased a jacket from North Style, one of PGI's companies. I was satisfied enough with the jacket. However the next months, February, March and April I noticed a $12.97 charge on my account. In calling this organization to find out about this charge I was informed that I had inadvertently joined up in some sort of purchasing club. This is a scam if ever I saw one. I was given no literature and no opportunity to turn down any sort of membership. I was also refused a refund. These people will never see me again. I have unsubscribed to all of their catalogs and you can bet I will put notice out there on all the social media I can. I see there are many negative notices about this group and yet you give them an A rating. How come?

Product_Or_Service: Club membership

Desired Settlement: DesiredSettlementID: Refund

A refund of $38.91 would satisfy me. I will go no further and drop my case. However, I will not purchase anything from these people again.Thank you for your assistance.

Business

Response:

Business Response /* (1000, 5, 2013/05/09) */

Thank you for the opportunity to respond to this complaint.

As requested we have cancelled Ms.[redacted]'s account and issued a full refund.

Our records show that Ms. [redacted] became a member of NorthStyle VIP club when she saw the offer on her NorthStyle order confirmation page. The offer stated that by joining NorthStyle VIP club, she could submit a claim for Free Shipping and 10% Cash Back on the order she just placed.

We apologize for any confusion regarding our program and that Ms.[redacted] missed the offer details while completing the registration process. The terms of our offer are given to new members during the enrollment process:

1.The terms of the offer including all the billing details are displayed on the registration page directly adjacent to the area where the member enters their credit card information

2.We also send an electronic confirmation within 72 hours. This Welcome email includes the terms of our offer and is sent to the email address provided by the member. .

Again, we apologize for any confusion and as mentioned previously, as requested the account has been closed and the customer refunded.

Review: Ordered from Amazon.com in March; this Freeshipping.com popped up, it was not ordered; have been charged 2x already.

03/04/2013 Charged $12.97 byFREESHIPPING.COM CT

04/04/2013 charged $12.07 byFREESHIPPING.COM CT

This service was never ordered; do not want it. Want the charges reimbursed to my credit card they have used.

XXX-XXX-XXXXDesired Settlement: Remove these 2 months charges and discontinue any further such charges.

Business

Response:

Business Response /* (1000, 5, 2013/05/07) */

Thank you for the opportunity to respond to this complaint.

As requested we have cancelled Ms. [redacted]'s account and issued a full refund.

Our records show that Ms. [redacted] became a member of FreeShipping.com 2/2/13 when she saw our offer on her FootSmart order confirmation. The offer stated that her order qualified for a shipping rebate. She then followed the link to join the program and filled out the registration information.

We apologize for any confusion regarding our program and that Ms.[redacted] missed the offer details while completing the registration process. The terms of our offer are given to new members 3 times during the enrollment process:

1.The terms of the offer including all the billing details are displayed on the registration page directly adjacent to the area where the member enters their credit card information

2.These same terms are displayed once again on the "new member welcome" screen that is displayed immediately after a successful sign up.

3.We also send an electronic confirmation. The terms are sent a third time in the new member welcome email that is sent to the email address provided by the member.

4.Finally, all new members are required to check a box indicating they have read and understand the offer terms. It is impossible for a member to join without checking this box first.

Again, we apologize for any confusion and as mentioned previously, as requested the account has been closed

Review: I signed up for their service and made two purchases with vendors I would not have otherwise used, and spent more money than I otherwise would have, with the expectation they would refund shipping - as promised. The proper paperwork was submitted 11/8/14 and 11/10/14 but I have yet to receive my $25 refund. Customer service is now ignoring my contacts.Desired Settlement: Refund the $25 owed, plus interest.

Business

Response:

Thank you for the opportunity to respond to

this complaint.

The original check # [redacted] for $25 was

sent to [redacted] on 12/22/14. Each time

[redacted] wrote in we informed her that a new check would be issued after 90

days from the date of check. This would bring the reissue date to 3/22/14.

However, as a courtesy, I have gone ahead

and resubmitted a request for a new check to go out this week. [redacted] should

receive it in 7-10 business days.

Please let me know if I can be of any

further assistance.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I know they said 7-10 days and I should have the check, but that

is greater than the time I was given to respond. Since I have yet to

receive the check, I have to continue the complaint. Also, there is no

reason to make someone wait 90 days for a check to be reissued. This

seems like quite the scam, especially since many people would not make

the effort to follow-up.

Sincerely,

Business

Response:

Thank you for the opportunity to respond to this complaint.

Review: I was told by this company that they worked with [redacted]. They offered a $25 gift card for trying their [redacted] for a minimum period. No obligation past the free trial. Both of those statements were incorrect. [redacted] do not work with this company and [redacted] did not send the $25 gift card as promised.Desired Settlement: I would like the $25 gift card as promised. I had to share my credit card info and it took time to look into the products and services which I eventually declined. Afetr waiting a month, I have contacted this company three times. The first time, I was told a card was sent, if I do not get it wait 30 days. The second time, I received an email from [redacted] that my card was in the mail. This time, I am getting no response. This is false advertising.

Business

Response:

Thank you for the opportunity to respond to this complaint.

The $25 [redacted] gift card was mailed to Ms. [redacted] on

7/29/14.

As a courtesy I will reprocess the gift card and she will receive it

in 7-10 business days.

Thank you

Consumer

Response:

.

Review: [redacted]

I am rejecting this response because:

The card that was to be sent 3 times has never arrived. I stand my original complaint that they are not mailing those cards out. It is 12/2 and I have received promises and emails but no card. I even clarified my address, but nothing has been sent. I have no other trouble with my mail and I am the only one who goes to the box to get it.

Sincerely,

Review: I purchased something online last December. I don't remember where or for what. Probably from [redacted]. A pop up appeared asking me to click on it if I wanted to save on shipping. I did and I understood that I was going to pay USD12.79 for membership. I understood that as a one-time membership fee or at least a year's membership. I am now distressed to find that [redacted].com has been charging me USD12.79 a month for six months straight on my [redacted] card for a total of USD77.40 . I don't use that card since I am paying off a large loan on that automatically through bank transfer. Hence, I haven't been looking into it until two days ago to check how my loan has reduced. I have only used the services of [redacted].com only for that one purchase last December. And I do not intend to use it again. This business prominently displays your Revdex.com logo on its website.Desired Settlement: I am seeking a reimbursement/reversal of all overpayments amounting to USD63.95 representing five months overcollection. I acknowledge that they have earned the first USD12.79 payment.

Business

Response:

Hi,

I’m writing in regards to the above referenced complaint

submitted to your office by Mr. [redacted]. We regret any confusion

regarding the membership fee with [redacted].com and trust that this letter

will address his concerns.

When signing up for his account, it stated right next to

where he would have entered his credit card information that he will be billed

$12.97 per month for the monthly membership fee. After signing up Mr.

[redacted] would have received a welcome email from us, in that email it

would have explained the monthly membership fee as well.

Mr. [redacted] contacted our company on 7/24/2015, we

issued 6 refunds to his account as requested by him. Then, on 7/26/2015

we received a dispute from his bank regarding those charges. Since we had

already refunded those charges to him we disputed that chargeback with his

bank. Mr. [redacted] should have received the $77.82 back in his

account by now. If not, please let me know and I would be happy to look

into this further for him.

If you have any other questions please let me know and I

would be more than happy to help.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: When I ordered merchandise on-line, I was offered a rebate for shipping. What I didn't realize was that by signing up for the "rebate", I was enrolling in Freeshipping.com. When I called to find out why my credit card had been charged $12.97 over 3 months, the call to their toll free number was disconnected in the middle of the request to cancel the subscription and refund the charges. Subsequent attempts to call the number were unsuccessful - a recording stated that the call cannot be completed as dialed. My bank provided me with another phone number and I was able to cancel the subscription. The customer service rep was rude and only agreed to credit one of the monthly charges when I mentioned I'd be making a complaint with the Revdex.com. A search to find a physical address for Freeshipping.com was unsuccessful. My bank provided me with the info that Freeshipping.com is connected to Clarus Marketing. I attempted to call them but the phone went to a generic voice mail. This feels like a scam.Desired Settlement: Refund the $25.98 in charges and stop portraying your service as a "rebate" without making it crystal clear that this is an enrollment in a service and that there is a monthly charge for membership

Business

Response:

Thank you for the opportunity to respond to this

complaint,

As requested, we have cancelled Mr. [redacted]’s membership in our

program, and as a courtesy, a full refund to the credit card that was billed

has been processed.

Our

records show Mr. [redacted] became a member of FreeShipping.com on 9/6/13

when he saw our offer on his [redacted].com order confirmation that said his

order qualified for a shipping rebate. He affirmatively accepted our offer and

completed our membership registration process.

We

apologize for any confusion Mr. [redacted]’s may have had regarding our program.

The terms of our offer are given to registrants three times during the

enrollment process:

1. The

terms of the offer including all the billing details are displayed directly

adjacent to the area where the member enters their credit card information

2.

These same terms are displayed once again on the “new member

welcome” screen that is displayed immediately after a successful sign up. All

new members are required to check a box indicating they have read and

understand the offer terMr. It is impossible for a member to join without

checking this box first.

3. We

also send an electronic confirmation. The terms are sent a third time in the

new member welcome email that is sent to the email address provided by the

member.

Again, we

apologize for any confusion and as mentioned previously, the account is closed

and a full refund has been issued

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

T business has refunded all charges as of 12/18/2013. I thank you for you assistance in this matter.

Sincerely,

Review: Have been billed by them for 7 months and did not realize it until recently. I do not recall ever signing up for them. They claim I was given a 10$ overstock gift card which I have never received. I emailed them last month expressing my concern about it and they ignored my email. I finally located a phone number and called. One fee is being refunded and my "membership" is now cancelled. I have never heard of them outside of my bank statements and have certainly never used their services.Desired Settlement: This "business" has caused me to overdraft my bank account on more than one occasion. Nearly a hundred dollars has been handed over to them against my wishes. Once again their services were never even used by me. Maybe sending me an email when they realized this would have straightened things up a bit faster. All I want is my hard earned money back because I do not recall authprizing them to have it

Business

Response:

Thank you

for the opportunity to respond to this complaint.

As requested, we have cancelled Mr.

[redacted]’s membership in our program, and a full refund to the credit card that

was billed has been processed. Additionally we have processed the

Introductory Gift Card he submitted the claims for. It was not process previously

as the required backup documentation was not received by us.

Our records show Mr. [redacted]’s became a member of FreeShipping.com on 4/30/13 when he saw our offer on his [redacted].com

order confirmation. The offer stated

that his order qualified for a shipping rebate. He then followed the link to

join the program and filled out the registration information where she

affirmatively accepted our offer.

We

apologize for any confusion Mr. [redacted]’s may have had regarding our program.

The terms of our offer are given to registrants three times during the

enrollment process: