Classy Pets Salon

Complaint: I am rejecting this response because: I called Penny Mac loss draft on 5/and spoke to CSR ***He informed me that they received the signed and notarized Release of Lien from the contractor, however, they would only be disbursing to me a portion of the funds (approximately $4795) because of my loan statusPrior I was informed that once percent of the work is completed I would get the remaining balanceCurrently percent of the work is completed, the only thing left to completed is part of the flooringMy problem is the inconsistencies in information I get from Penny Mac and the turnaround time for everything to be doneI was told I have to wait Weeks to get the check because of someone signing off, and then a month after to get another disbursementMy property was distorted on 2/15/In a couple weeks it would be months of pain and sufferingMy question is why did Penny Mac request lien release from contractor when I am still owing him? And why was I told that I would get the full remaining disbursement upon receiving Release of Lien from Contractor? Regards, [redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrM***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrM [redacted] to discuss concerns regarding the application of his payments on February and 18, A detailed letter of explanation will be sent to MrM [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10737962, and find that this resolution is satisfactory to me Regards, H [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID Regards, T [redacted] ***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrA [redacted] ’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrA [redacted] to discuss his concerns regarding the payment of his flood insurance A detailed letter of explanation will be sent to MrA [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint: I am rejecting this response because: Penny Mac has sent this to their insurance companyI will be happy if their insurance takes care of my damages due to their mistake in not paying My home owners insurance via escrow like they were suppose to! I am still waiting to hear from insurance adjuster Regards, *** R***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrRivera's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrRivera to discuss his concerns regarding the insurance claim funds on August 3, A detailed letter of explanation will be sent to MrRivera under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Complaint: I am rejecting this response because:I had filed the below complaint- Complaint ID on 1/20/"We have been a PennyMac customer for years and every year we are required to provide a copy of our Homeowners Association Flood insurance policy for our condominiumEvery year we fax the information as required to the required addressThen a month later we get a threatening letter that we haven't provided the insurance and they are purchasing a $policy for usSo we fax again, call, and finally have to mail a copy to this companyI spend hours of time on the phoneThey also did not send our payment to our insurance company for HOin time so it was cancelledEven though I contacted them to make sure they would pay it on time, they did notThe policy was reinstated once our insurance company received the payment but if we had had a claim, we would not have been coveredThis company is very inefficient, and very difficult to deal with." On 1/21/I received a phone call from D [redacted] at PennyMac assuring me that this would be looked into and taken care ofI did not respond on the Revdex.com complaint response that the matter was resolved because I was waiting to see if it was actually resolvedObviously it was not because I got a message by email today that Penny Mac had charged my escrow account for insurance that my condo association already covers"On 1/30/We have made an INSURANCE PAYMENT on your behalf from your escrow account: of$3459.26" After the previous complaint I even made a copy of the policy and mailed it to the correct address for PennyMac, noting my loan number,as required, and STILL am chargedPrior to that it had been faxed twice and emailed via messaging systemThis company needs to be investigated for their business practices.I want this company investigated for fraudulent business practices as they stated that this matter was resolved yet charged my account for $I want my money returned with interest and need them to figure out how to receive information when it is sent to themI have gone through this every year for years now but have never been charged like this.Regards, D [redacted] ***

Complaint: I am rejecting this response because: the company still could not figure out how to resolve the issue Regards, H [redacted]

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsH [redacted] ’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MsH [redacted] to discuss her concerns regarding credit reporting on November 30, A detailed letter of explanation will be sent to MsH [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11178307, and find that this resolution is satisfactory to me Regards, [redacted]

Please be advised that a final response which included the resolution, was mailed on March 10, PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site, as we do not disclose our borrowers’ personal information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10973289, and find that this resolution is satisfactory to me Regards, M [redacted]

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MrR***’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner Upon receipt of the Revdex.com notification, a PennyMacRepresentative contacted MrR [redacted] on August 24, 2015, to discuss his concerns PennyMac is currently in the process of researching the insurance premium payments from MrR***'s escrow account An detailed letter of explanationwill be sent to MrR [redacted] under separate cover PennyMacvalues and protects its customers’ confidential information Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Complaint: I am rejecting this response because: Thus far PennyMac has done nothing to make me believe that they are helping to resolve this issue I received a call on 10/from someone claiming to be in front of the investigation I called back an hour later and left a message, though I cannot confirm that it was the correct voice mail box since there was not greeting message I did not receive a call back I attempted to call the number again on 10/ I still have not received a call back Since then, I have received automated PennyMac calls on 10/5, 10/7, and 10/requesting the payment that has been misplaced by PennyMac Regards, [redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrS [redacted] ' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrS [redacted] to discuss his concerns regarding his insurance payment on January 14, A detailed letter of explanation will be sent to MrS [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Complaint: I am rejecting this response because:I have other heard back from this company even WITH the complaint.Their response is generic and patronizing, as they have not done anything nor reached out to resolve or make the situation better and even worse to accept responsibility and correct their wrong Regards, [redacted]

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrC [redacted] ’s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrC [redacted] to discuss his concerns regarding tax disbursements on April 14, A detailed letter of explanation will be sent to MrC [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrW***’s concerns

Please be advised a detailed letter of explanation will be sent under separate cover within business days from the date the complaint was receivedPennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information