Classy Pets Salon

Please be advised a detailed letter of explanation will be sent under separate cover within business days from the date the complaint was receivedPennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint: I am rejecting this response because: Customer service, loss draft department, escallations deptI was assigned to Karen from escallations to assist me and she says she has tried to request information on what is going on and even she doesn't know what is happeningShe doesn't know why they are not releasing my claim fundsShe told me to contact a Samuel H [redacted] that he will be able to assist me and let me know why they are not giving me the money but he never answers my phone calls nor calls me backCustomer service is Horrible they don't know what is happeningPlease help me Regards, [redacted] H [redacted]

Complaint: I am rejecting this response because: it is now July 28, they told us we were to close Monday July They then told us minutes before closing that we could not close this month The reason they said was because the July mortgage had to be paid, which back in the beginning of July they told us not to pay This company is horrible with guests relationsWe never want to deal with them again or anymore Regards, [redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Ms.H [redacted] ’s concerns to our attention and allowing us the opportunity to respondA representative from our office called MsH [redacted] to advise PennyMac is in the process of researching her concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Upon receipt of the Revdex.com notification, our office completed a thorough review of MrL**’s loan to ensure that his concerns are addressedOn May 19, 2017, PennyMac sent a written response in regards to researching his concernsPennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrR***’s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative attempted to contact MrR [redacted] to discuss his concerns regarding the homeowner’s insuranceA detailed letter of explanation will be sent to MrR [redacted] under separate cover PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrB***’s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrB [redacted] to discuss his concerns A detailed letter of explanation will be sent under separate cover within business days from the date the complaint was received by the Revdex.com PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrF [redacted] concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrF [redacted] to discuss his concerns regarding the purchase of an REO property on October 7, A detailed letter of explanation will be sent to MsF [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsH [redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review Ms[redacted] concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms [redacted] on May 28, 2015, to discuss her concerns Ms [redacted] was provided with a time frame for PennyMac to addresses her concernsPennyMac values and protects its customers confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers personal information

Complaint: I am rejecting this response because:PennyMac's response is not a resolution, it's an excuse for them to dismiss the issue without coming to a reasonable agreementFor PennyMac to state that they are "working on it" in hopes this will close the case is very poorI am being deflected and this matter is not being taken seriouslyI am extremely disappointed in PennyMac's anticsI was charged an illegitimate fee, PennyMac could not substantiate their claim to this fee, and now they are refusing to address the issue Regards, [redacted] F*

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11135469, and find that this resolution is satisfactory to me I am still waiting to hear regarding the negative mark on credit report but they have resolved the issue of how I pay my mortgage Regards, K [redacted]

Complaint: I am rejecting this response because:I regret having to get this in-depth about this issueI am not just complainingI really need helpI purchased my home in at the price of $219,I currently owe $129,PMI should have been cancelled around $170,I am a 100% Disabled VeteranI get funds on the 1st of each monthOn the next to last day of the month I mail all monthly paymentsPennyMac has processed my payment as early as the 5th of the month, never later than the 10thSince I refuse to pay electronically PennyMac is processing my payment later and laterAs of today my payment has not been processedThereby causing me to be late, negatively affecting my creditAlong with the issues I am already experiencing with PennyMac, it appears I have to start sending payments in certified formI make timely paymentsI have no idea why I am not treated as a good paying customerAny help in this matter will be greatly appreciated Regards, [redacted] L***

Complaint: I am rejecting this response because:As I said in my previous rejection:A written response only is unacceptable A full audit is required of all transactions involving this account, a written explanation of every transaction, and a face to face or phone call to discuss the explanation are required.The most recent response from PennyMac is a shining example of their lack of attention to even the simplest of details 1) PennyMac did not read/acknowledge my previous rejection 2) PennyMac's form letter is nearly identical to their previous response that was already rejected.3) I am referred to as both "Mr." and "her".I resorted to utilizing the Revdex.com to force PennyMac to take my issues seriously PennyMac is obviously not concerned with their standing with the Revdex.com and are treating the Revdex.com like a joke.I will say it again, A written response only is unacceptableA full audit is required of all transactions involving this account, a written explanation of every transaction, and a face to face or phone call to discuss the explanation are required Regards, J [redacted]

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrS [redacted] ’s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrS [redacted] to discuss his concerns regarding credit reporting and fees assessed on July 29, A detailed letter of explanation will be sent to MrS [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information Tell us why here

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsM***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office attempted to contact MsM [redacted] to discuss her concerns Regrettably, our attempts to reach her on May 12th and May 19th were unsuccessfulPlease be assured, PennyMac is currently in the process of researching MsM***'s inquiry and will respond to her in detail, under separate cover PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsS [redacted] concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MsS [redacted] to discuss her concerns regarding homeowners insurance on October 13, A detailed letter of explanation will be sent to MsS [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint: I am rejecting this response because:Pennymac messed up and sent my husband and me our insurance payment from our escrow when we refinanced our home back in DecemberI have tried talking to them on numerous occasions but I can never get a solid answer on what happened and if they will fix the problemWe called them at least four times to confirm that the money sent to us was not meant for something else and was told our insurance and taxes were paid for the year and the money sent to us was leftoverThat ended up not being true, now our escrow account is negative and Pennymac and their associates simply will not fix the issue they causedI have spoken to two executives now M [redacted] and C***, both promising to call with a resolution and both now have falling off the map.For our negative escrow to be paid out and fixed by Pennymac Regards, [redacted] J [redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrL***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrsL*** to discuss her concerns regarding the application of her payments on October 26, A detailed letter of explanation will be sent to MrsL*** under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information“

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MsK [redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted reached out to MsK [redacted] on July and July 23, 2015, to discuss her concerns MsK [redacted] will issue a letter of explanation to MsK [redacted] under separate cover PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information