Classy Pets Salon

Complaint: I am rejecting this response because:No one has tried to contact me orresolve the issue Regards, N [redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsScott’s concerns

Complaint: The business response is not a solution or a proposed solutionIt is only a notification that they will look at the complaintThe complaint should therefore stay open awaiting the conclusion of their investigation and the following responseClint, the Penny Mac representative handling this complaint, mentioned that this response would come through, but that it was not the end of their investigation I am rejecting this response because:- business receipt of my complaint is not redress- none of my original concerns have been addressed- I was told to expect further investigation and response Regards, N [redacted]

Complaint: I am rejecting this response because:The problem was not resolvedI was told my check would be overnighted to me on 5/They gave me a tracking number from UPS- 1z34914x [redacted] This tracking number shows that a package has not even shipped yetI am extremely tired of having to constantly follow up and be given the run around Regards, [redacted] C***

Please be advised, you will received a response within 30 days from the date in which you made the request, under a separate cover letter in the mail. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the BBB site as we do not disclose our borrowers’ personal information.”

Thank you for bringing this matter to our attentionPlease be advised, you will receive a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrV [redacted] ’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrV [redacted] ’s loan to ensure that his concerns are addressed PennyMac will send a written response in regards to researching his concerns once the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrV***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrV***’s loan to ensure that his concerns are addressed PennyMac will send a written response in regards to researching his concerns as the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11392573, and find that this resolution is satisfactory to me PennyMac did in fact contact us this afternoon to let us know that the late fees incurred were in fact deposited back into our escrow accountWe are pleased to report that this is in fact the case and we feel that this matter is now closed Regards, M [redacted]

Revdex.com: I have reviewed the response made by the business and continue to await a satisfactory resolution to this issue from them Regards, [redacted] R [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12591210, and find that this resolution is satisfactory to meHowever, if I do not receive a response then I will be following up with an additional repost to the Revdex.com Regards, [redacted] H [redacted]

Complaint: I am rejecting this response because I have not received any phone calls and/or voice messages from Penny Mac on 7/29/regarding this matter In addition, when I contacted Penny Mac regarding the fees on my account I was told the fees were instituted for photos taken of my home to a ensure the home was not abandoned The reason for these fees are ludicrous and not a business practice I was aware of at all I have not received any mail to date regarding this complaint either If Penny Mac is sending any documents to my via mail as they state, they note within days This complaint will need to be open at least that long or until I receive the documentation Regards, T [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10770967, and find that this resolution is satisfactory to me. Regards, J [redacted] ***

Complaint: 11787132 I am rejecting this response because: They have yet to come up with a reasonable solution Regards, R [redacted]

Complaint: I am rejecting this response because: Regards, M [redacted] I have not recieve a written response as of yet

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr.I [redacted] concerns

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrsL***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrsL [redacted] on July 21, 2015, to discuss her concerns MrsL [redacted] was provided with the direct contact number of the agent who will be reviewing his concern A letter and letter of explanation will be sent to MrsL [redacted] under separate coverPennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint: I am rejecting this response because: I was contacted by a K [redacted] on Friday Nov18th and she was goIng to contact me today Nov 21st regarding this! I feel a written response is not acceptable to get back to me regarding this since my payment for Dec is almost due! This issue hopefully will be addressed today but until it is I am following through my complaint! I am at work and should be allowed more than minutes to respond! This nowfor me has taken me away from my Job over hrs plus my husbands job for almost hours when we have sent all the documents proving it was posted and deposited in PennyMac account my bank is willing to fight this all the way as well! Thank you Regards, [redacted] R***

Complaint: I am rejecting this response because: This is a generic response that does not address the issue at handWhile a representative of PennyMac did contact me, they simply stated that they would research the issue and get back to me by Thursday January 21, I have yet to hear from themThe fact that the lien remains in effect indicates that they have not resolved the issueThis means that I still cannot refinance my house and the hardship of trying to pay my monthly mortgage remainsInteresting enough is that if I cannot pay my mortgage, PennyMac stands to benefit from their mistake by collecting on the lien that they should have released in June of Regards, G [redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrM***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is currently in the process of conducting a complete and thorough review of MrM***’s loan to ensure that his concerns are addressed On August 20th and August 24, a PennyMac respersentative called the telephones numbers for MrM***, with no answer on the telephone linesPennyMac will review MrM***’s concernsand send a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information