Classy Pets Salon

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrB***’sconcerns to our attention and allowing us the opportunity to respond.Upon receipt of the
Revdex.com notification, our office is in the process of completing a thorough review of Mr. B***’s loan to ensure that his concerns are addressed. On September 24, and September 25, 2015, a PennyMac representative called MrB*** on the telephone numbers on file to discuss his concernsThere was no answer on the telephone numbers provided for MrB*** PennyMac will send a written response in regards to the research of his concerns once the research has been resolved.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Complaint:
I am rejecting this response because: this matter needs to be addressed sooner than daysThis has gone on long enoughThey are withdrawing money from my account that they are not authorized to withdrawThey have my number and they are welcome to call me.
Regards,
L*** ***

Complaint:
I am rejecting this response because:
I am waiting for documentation that the Pennymac representative said she would send me
Regards,
M*** ***

Complaint:
I am rejecting this response because: I have received no phone calls, messages, or voicemails from PennyMacMy contact information has remained the same through out the entire mortgage process and to date
Regards,
*** J***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms*** concernsPennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms*** to discuss her concerns regarding her January loan payment on February 10, 2016. A detailed letter of explanation will be sent to Ms*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MsJ***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon
receipt of the Revdex.com notification, a PennyMac Representative called MsJ*** on July 16, 2015, to discuss his concernsA message was left on MsJ***’s voice mail with the name of the agent and the agent’s direct line and business hours. A letter and letter of explanation will be sent to MsJ*** under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to MsG***’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner
PennyMac has left a voicemail for MsG*** in an effort to discuss her concerns in detail PennyMac is currently in theprocess of researching the servicing of her account and a letter of explanation will be sent to MsG*** under separate cover.PennyMac values and protects its customers’ confidentialinformation. Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information

Complaint:
I am rejecting this response because: All they did was call and acknowledge that there issuesNothing has been resolved.
Regards,
D*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to your concerns. PennyMac strives to provide superior customer service and respond to all inquiries in a timely
manner. A detailed letter of explanation will be sent under separate cover within business days PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10723582, and find that this resolution is satisfactory to me
Regards,
*** ***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrF*’s concerns PennyMac strives to provide superior customer service and respond to all
inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrF* to discuss his concerns regarding insurance claim check on March 3, 2016. A detailed letter of explanation will be sent to MrF* under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrH***’s concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10939194, and find that this resolution is satisfactory to me
received a call from Penny Mac the day I filed my complaint hereThey then sent me a letter claiming they had not received formal notification that my uncle had diedI had provided the name and number of the lawyer in charge of the estate more than once Also, according to my aunt (sister to the uncle) who is in contact with the lawyer, the lawyer had contacted PennyMac However, I am just relieved that the harassment seems to be over Thanks for your help
Regards,
Pamela Hulton

Complaint:
I am rejecting this response because:I received no phone call from Pennymac on the date they indicate.I also received no voicemailI have previously received voicemails and if they did call I would expect them to continue to leave one. Most importantly, this response provides no resolution of the open issues!
Regards,
*** C***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrA*** concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerA detailed letter of
explanation will be sent to MrA*** under separate cover within business days. PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12620939, and find that this resolution is satisfactory to me
Regards,
C*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Ms.M***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our
office completed a review of MsM***’s loan to ensure that her concerns are addressedA representative from our office called MsM*** toprovide resolution as it relates to her request regarding her request for payment assistancePennyMac is in the process of finalizing a written response in regards to researching her concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am unable to accept this response(s) because: I am reluctant to accept the responses for two reasons: I have yet to receive the letter promised explaining their process and why customers are given such a run around and enhanced frustration in times of a catastrophe. The cavalier attitude and wrong information. 2. They (PennyMac) are still in possession of funds that is needed to complete the restoration of our home. There is a strong possibility that more funds will be deposited and until the projects are completed and all funds are disbursed or released back to the mortgagor. If this problem persists or is not resolved where I feel that I can accept it would only result in my filing a second complaint with the Better Business. I would like to say and praise Candy of PennyMac for her professionalism and prompt responses to my complaint. At this time I cannot accept nor would I like for this complaint to be closed.
Regards,
J*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide
superior customer service and process all transactions in a timely and accurate
mannerThank you for forwarding MsK***’s concerns to our attention and
allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our
office is in the
process of completing a thorough review of MsK***’s loan to ensure that her
concerns are addressed. On October 29th and October 30, a PennyMac representative called MsK*** on the telephone
numbers on file to discuss her concernsPennyMac will send a written response
in regards to researching her concerns once the issue has been researched and
resolved.PennyMac values and protects its customers’ confidential
informationDue to privacy reasons, we will refrain from posting any personal
information to the Revdex.com site as we do not disclose our borrowers’ personal
information

Complaint:
I am rejecting this response because: the caller did not say how he was going to address my complaint. I refer Pennymac with the issue of them holding onto funds (escrows) that belongs to us and the RESPA they stated that we asked them to create for us. I'm still awaiting on the refunds and re-evaluatation of our mortgage since August. I've called the number for the individual (couldn't make out his name) was unavailable, so I left a msg
Regards,
* *** ***