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Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsS***' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MsS [redacted] to discuss her concerns regarding the insurance payment on December 7, A detailed letter of explanation will be sent to MsS [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrC [redacted] ’s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrC [redacted] to discuss his concerns regarding Lender Placed Insurance Policy on February 11, A detailed letter of explanation will be sent to MrC [redacted] under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information Tell us why here

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrJ [redacted] ***'s concernsAPennyMac Representative cwill attempt to make contact with MrAhuja

Please be advised, a final response was mailed on March 1, PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.”

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Ms [redacted] ’s concerns to our attention and allowing us the opportunity to respond We are currently conducting a fullreview of Ms [redacted] 's concerns Upon completion of our review, a response letterwill be mailed to Ms [redacted] , detailing our findings and action takenPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Revdex.com: The issue has been fixed and I can now log into my online accountI have reviewed the response made by the business in reference to complaint ID 10786279, and find that this resolution is satisfactory to me Regards, [redacted] F [redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrV***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrV***’s loan to ensure that his concerns are addressed PennyMac willsend a written response in regards to researching his concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrL***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrL [redacted] to discuss his concerns regarding the insurance claim funds on November 19, A detailed letter of explanation will be sent to MrL [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MsS [redacted] ’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner Upon receipt of the Revdex.com notification, a PennyMacRepresentative contacted MsS [redacted] on September 8, 2015, to discuss her concerns A follcall has been scheduled for September 9, 2015, to ensure MsS [redacted] is provided with the appropriate information regarding the transfer of her loan and alternate payment methods PennyMacvalues and protects its customers’ confidential information Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information A detailed letter will be sent to MsS [redacted] under separate cover

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MsF*’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representativecontacted Mr.Walshe on June 11, 2015, to discuss his concerns MrWalshe was provided with a substantive response that addresses his concernsPennyMac confirmed the appropriate department has been notified of his request regarding the property preservation.PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do notdisclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsL [redacted] 's concernsPennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrM [redacted] concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrM [redacted] on June 1, 2015, to discuss his concerns MrM [redacted] was provided with a direct representative who will address his concernsPennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrF [redacted] ’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrF [redacted] ’s loan to ensure that his concerns are addressed PennyMac representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint: I am rejecting this response because: They keep sending us ridiculous request, for example, they are asking for July bank statement when July is not closed yet! In addition, they are making the closing number wrongI tried to email them to correct it; however, they refused to answer me! It is totally unacceptable! Regards, E [redacted] ***

Complaint: I am rejecting this response because: I was not given the full amount of the Insurance Loss Draft CheckI was given 25% of the total check and is still awaiting the balance to complete the renovations and pay the contractor for the work to move forwardThe contractor has been providing his service to me base on a promise to pay, and the amount of work completed (90%) on the premises so far exceeds the payment of $received from PennyMac Loan Services to dateThe processing of the Loss Draft Department is not working swiftly or to have my property return to the state it was before the incident of the flooded basement that occurred on 2/15/It's months I had to endure dust, loss of use, etc., and the entire delay process has been the fault of PennymacWhereas, the insurance company (Narrangansett Bay) provided exemplary service in providing remedy to my situation from the moment the accident occurredAfter receiving the check from the Insurance Company and forwarded to Pennymac Loan Service - Loss Draft, I have been given and/or different information by each individual I spoke to regarding getting the proceeds from the insurance companyFor instance I was told to have the contract indicate on the work order that he wants 50% upfront and 50% on completion, however, I was given a check for 25%This information was verbalize to the contractor, now I am owing for work completedNothing has been consistentI called and told Pennymac that 90% of the work has been completed, and they sent an inspector out, which he confirmedI would like to know why PennyMac can't send the remaining balance of the check to me? and How soon would this disbursement take to process? Regards, [redacted]

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsS [redacted] to discuss her concerns regarding her accountA detailed letter of explanation will be sent to MsS [redacted] under a seperate cover within business days

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsH [redacted] concerns

Tell us why hereThank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to N [redacted] concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrsJackson to discuss her concerns regarding a repayment plan and reinstatement figures on November 4, A detailed letter of explanation will be sent to MrsJackson under separate cover within business days PennyMac values and protects its customers’ confidential information Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and will respond to MsR [redacted] 's concerns

Complaint: I am rejecting this response because: This is just a statement of acknowledgment and does not constitute any action on my part Regards, M [redacted]