Cogeco was suppose to disconnect our services on May 20th as we had moved We called to get it connected at our new address and they didn't show upThey could not give us a date when they could We returned all the boxes to them and went with a different service Our last payment to cogeco was May 17th$ We were payed up in advance so they owe us money They continue to send us bills and are now saying we owe $ We received a disconnection notice for *** today which floored me, because it was suppose to be disconnected on May 20th I have resolved this issue with them so many times and nothing gets done They say it's resolved and I just keep getting more bills I am at a lost with them and have wasted so many hours on the phone with them I really would appreciate some help to resolve this matter once and for all
I have been with Cogeco for as long as I can remember for phone, tv and internet services and I have been a happy customer until All has gone down hill since April 2018! The biggest concern I have is not being able to contact them No matter what time of day you call a recorded message will state that there will be a greater wait time than usual Today was the worse, when I called regarding the loyalty program and I selected the Billing option Wait time was only minutes (I was thrilled!) However, when a sales representative took my call she said she needed to transfer me to the loyalty department I was transferred and the message said wait time will be minutes I waited over an hour in addition to the original minutes When speaking with the loyalty department (Nicky) I received no empathy and I felt my concerns didn't matter and were definitely not heard I asked what Cogeco is doing to make customers happier, commenting on my readings of many negative reviews in the newspaper and online I can understand a short term inconvenience for customers but this has gone on too long! If any of my services stopped working I have no way of getting through for help quickly This happened to me in May when one of my TiVo boxes was malfunctioning I called a dozen times at all times of the day, emailed, went into the Burlington Mall location and no help was received and I was stuck with the problem I was paying for a service that was not operating and there was nothing I could do I felt helpless as a customer and very dissatisfied Today I was willing to give Cogeco one more try and called to see what loyalty discounts they could offer me as my previous discounts expired I was offered a $loyalty discount resulting in my overall bill being in the area of $ My bill for the last months has been $ Service has become worse but they want more money from me If Cogeco truly cares about the inconveniences they have caused their customers, you would think that they would increase their discounts to loyal customersAs I customer, I feel I am not being heard I need to be heard by the individuals at Cogeco that can make the changes not the young customer service representatives working the front line I feel for these employees as they probably listen to complaints all day I ask that their supervisors step up to the plate and deal with the issues, listen to concerns and make the changes Why aren't there other options for customers to seek help with concerns Why is there not a centre to walk into or why can I not email and get a response within hours? I would choose to drive from Grimsby to Burlington to get my issue resolved rather than wait on the phone for over an hour In May, I did go to Burlington Mall and waited in line to only find out that they cannot service TiVo customers I have also emailed my issues regarding problems with a TiVo box but never received a reply This email option was suggested on the voice recording for techinical issues in which they provided the email address on the recording I am only one customer among many and maybe my switch to Bell means nothing but eventually all of us individuals will add up and Cogeco will be left asking what happened!
*** *** They genuinely did not want to help me through my almost month and a half battle over my billings problems Its July 9, and ive been dealing with this issue since May 31, Simply put, my payments have been going to an old account number I had with Cogeco So you think it should be an easy fix so they can just transfer the payments to my new account and call it a day But no Then, I get put into collections for not paying my bills...nice touch cogeco I call, I get transferred from billings, to collections, to cash management back to billings and repeat No one can figure this out how to transfer my accounts I try explaining to them, there are only three monthly bills that the amount keeps getting transferred to the next month so if we *** at the problem month and trace the amounts owing each month which is roughly per month for three months that is $405, but if I made three payments totalling $my balance should be $ Well the answer is no because your account balance says you owe $in the peak of this mess So I try explaining again month by month and then the excuses come out I have to transfer you again to the other department, then that department closes at 5pm call back tomorrow, then an agent actually hangs up on my as I guess thats easier and more professional than dealing with me You know you dropped my call and you have my account up, why cant you call me back? I know because you intentionally hung up on me as it is easier than now dealing with me and the are no repercussions for your actionsThan my promotion discounts end during this mess and they wont give me my promotions back as im in collections and they cant help me as im a dead beat who is not paying my bills Then I *** losing my channels So I had to complain that I was not receiving all my channels Then, I *** noticing my cogeco boxes *** getting reset so you lose all your guides and programming in the boxes Then my Internet ***s slowing down Now that it appears my account is finally in a $credit position like magic my internet appears to be working fine again Ive asked to speak with a manager over this matter and you know what I get told, there are not managers and I can transfer you to collections/ billings, etc Interesting how I can not get this matter escalated to a further authority when I ask ive called I would estimate at least times and each time is about an hour or more wait time So now that it appears my account is now again I call the loyalty department to ask them to reinstate my promotions as during this matter they only gave me a fraction of my previous promotional offers as I was in collections and they couldnt help me So after an hour plus on the phone, I cant get my promotions back, they have increased my bill from to a month So after all this, they adequately compensated me, have increased my monthly bill So I end my review by saying there are many other internet providers out there such as ***, ***, ***, ***, *** and all offer better pricing and features than cogeco so as you can see from these reviews here, there are only completely negative reviews from this company......why use them? cant wait for then end of my promo pricing to be over so I can leave
Okay so I and everyone on my street have been paying Cogeco for premium cable and unlimited internet for years, and I like to say they've been pretty good for the last yearsBut for the last year we have not been able to enjoy the services that we are paying for they charge us all every month and take the money but have not provided the serviceThey say it's because it's a cable underneath the canal that is broken that needs to be fixed all of us have made several complaints over the last few months over and over again just to be told that they don't know when it will be fixed but yet every month they take our moneyThey also know that we cannot get any other service so basically we are monopolized onBecause Cogeco is the only one that offers this service on this sideThey have not given us a date to which it will be fixed, and they've been telling us that for the last monthsThey have not been providing a service charging us all the money which is really starting to get us
I recently moved and came off a month free Cogeco promo package; I called times to confirm when I could cancel the unnecessary landline portion of this promo package, waiting nearly hours on hold in total to do soOn June 2018, the earliest I could cancel the free landline, I called, waiting on hold hour, minutes, to cancelI received email confirmation minutes after my call stating this was done, however, every month since I have been incorrectly billed for this feeI have called twice to rectify and they've told me to wait on hold again to cancel it - but I've already cancelled it!! The answer has always been something along the lines of "the cancellation is pending, just pay the amount less the landline cost" which is unacceptable billing practice in my opinionI have tried messaging their support staff on social media but have been ignored every time - I can show proof of all my messages and that they were never even acknowledgedI refuse to wait on hold and wast
Cogeco Communications are changing the billing cycle of thousands of customers and are over billing all those people by up to days of service for TV, Internet, Extras and rentals
My cycle (along with thousands of others I believe) was 29th of one month to 28th of the next month (considered a monthly payment)This could be for days (once/year), days (mths/yr) or days (mths/yr)My new (effective Dec 29th, 2016) "monthly" charge for Digital Select TV package is $
My bills were:- (for this one item - but all are similarly overcharged)
Dec Jan Digital Select $ days
Jan Feb Digital Select $ days
Mar Mar Digital Select $ days
and now they want to charge me
Mar Apr Digital Select $ days
Cogeco have chosen to use a default month of days to establish a daily rate of $($/ 31)If you multiply days by the daily rate you get $($x 5) which is the amount they want to charge me for the extra days service they say is involved
The issue is that for the previous days Mar 1-28, I have been charged the day rate of $66.99, which effectively would take me to the end of March (based on their daily fee calculation), extra daysThe change of billing cycle to start on the 3rd April therefore only means that days extra should have been chargedSo myself and thousands of other customers are being over billed days on all of our services!
Cogeco have deliberately chosen this changeover date to take advantage of the day billing month caused by February and are attempting to justify the day extra charge
Given their own daily fee logic, had they chosen April 28th as the changeover date, May 3rd would be the start date and there would only be days extra to be charged - $x $or $
Even worse, if they had decided to change on Feb 28th, and make March 3rd the new period starting day then there would only be two days extra to be charged!
I have no doubt in my mind that the highly paid accountants (CPAs and CAs) employed by Cogeco knew about this deliberate deception and although I don't know if it is actually illegal, (I have not consulted legal advice as yet, but I suspect that there may be grounds for a class action suit), I do know that a reputable, customer focused company would not have been so deliberately devious!
They have now included the extra on two invoices further compounding the issue
After I received the first interim bill - days extra and due on April 3rd, I received the next monthly bill a few days later and much to my annoyance, they have included the interim bill amount in the total for next month also! In my case the interim was $and my (and next month starting on the 3rd) amount is $But the invoice is for $
So there may be many, many customers on direct billing who will be charged twice for the extra days as well as being overcharged for those extras days any way!
What about the elderly who I'm sure will be totally confused by the whole episode and will probably pay both bills not even thinking about it!
I did contact Cogeco Customer Service twice to no availBoth representatives said I was wrong and a day charge was correct and refused to forward my call to a supervisor or manager! Someone did call back and leave a message, but they left the same general contact number that meant I would have to go through the Customer Service rep, and would not be sure I was speaking to a real manager!
The CCTS and CRTC have both indicated they can do nothing about this and suggest contacting the company - what bull*What's the purpose of governing bodies with no financial teeth!
*** ***
I called Cogeco to inquire about my next promotion discount with their Loyalty Depton September 21,and when I was spoke to them I was not pleased with how I was treatedI tried to call back immediately to make a complaint about this individual with a SupervisorI was given the run around and was not able to speak with anyone since they closed for the daySo I tried to call back the following day, September 22, and try againThis time as I was explaining some of the details to another employee from the Loyalty DeptI was abruptly cut off by this person and she just hung up on me after waiting almost an hour on holdI was extremely upset since I was getting no where with these peopleAt this point I thought I would send an email to Cogeco customer service to see if I could get a response from someone this wayso far I have sent three emails and have yet to receive a response to this dateSince I was getting no where, I then decided to go on the Cogeco website to see
We have had alot of issues with our servicesI have requested someone to call me back times and nobody calls backWe have had issues with customer service saying one thing and then another agent saying anotherNo resolution has been offered and now my cancellation date is not existingI cancelled over a month ago and spoke with an agent to verify and he said it was cancelledNow I have a bill for dollars and when I called it's now not cancelledThis cannot continue
We moved to Sarnia, Ontario and had Cogeco installed at the end of July I setup the services well in advance of moving our family here so that we could ensure we had themOur services were working for two weeks after the initial installationThen Cogeco suddenly disabled our account with no warning and told us it was a glitch in their system***We have spent the past two weeks trying to get services restoredEvery person we speak to gives us a different reason for why our services are not workingI have been told to wait hours, hours, 2-days and assured that in that time frame the issues would be fixed on there end and I would have my servicesBut each time the time passes and I do not have servicesI have filled in email complaint forms which indicate that I will be contacted but have not beenI have spoken to supervisors and managersI have been patient and trusted the process but they are doing nothing***
Cogeco has put me into collections for amounts that I have already paid I have attempted to contact Cogeco over this matter about times since April but the matter has still not been resolved as of August 29, I have attempted to explain to them that all payments have been made but am unable to speak with anyone willing to look into my account over this issue I just get passed from department to department but no one can seem to fix this issue I believe the issue from my understanding is that Cogeco has tried to move my payments from an old account number to my current account number and in doing so they have missed a payment I made in April Im guessing either the payment made on April 13, for $was not transferred to my new account or the payment made on April 30, for $was not transferred to my new account number I have made payments to Cogeco from Feb to Aug 29/for a total of $ I have my bank statements to prove all paym
I have tried to contact Cogeco to cancel my internet package because I'm moving to an area not servicedI first called on June 11thThe wait time was extremely long, and when I finally got connected, the connection was dropped and redirected back to the end of the wait queueSince then I have called more times, with wait times varying between and minutesI either do not connect to anyone, or when I do connect to a person they redirecting me to a "cancellation line" on which I wait another 15-minutes before being redirected again back to the main line where I now have to wait again for 25-minutes because I've lost my place in the queueIt's as if the company is actively preventing callers from cancelling through frustrating themBut I'll give them the benefit of the doubtEither way, I must have my last day be June 17th otherwise I'll be paying for a service I can't useI've also made a complaint to the CCTS
I have had it with cogeco,it's as if someone is trying to sabbotage this companyhrs of waiting on the phone to no avail,still have the same problems.Signed up with *** today, better progamming at a lower price.I's sattilite, but come December it will be fibre optics.Still waitingfor a call from cogeco lol
Scheduled a hookup date with Cogeco two weeks in advanceThey were supposed to come to hookup a cable line to my houseThey said they'd arrive sometime between 8-Took a day off of work for the appointmentA technician never arrivedI did not receive any phone call or request to reschedule by phone or emailI am also unable to reach anyone through any of their 1-numbers provided on their websiteAt the moment, I have no idea what the status of my order is, why they didn't arrive or when they plan to service me next
Very disappointed that a company can operate this way
Terrible Service since April
1.April 28th: I have tried to get through the support line multiple times this week and seems no one is working at Cogecojust dropped a minute wait time with zero helpNice Sat 5:52pm
My bill has shown increased internet overage charges over the last 2+ monthsI have not changed anything that would add Gig of download for the last months
I am trying to get usage data info but your client account has been dead or a week plus...Nice
I need to know what download activity has increased billing by 82-dollars per month?
I want to speak with a customer loyalty rep asap as I will not pay another month with no access to My usage nor customer supportAll bad things on top of a big bill----again
I had to come here because your tech is failing badly
BTW Telling your clients that are on hold to use the not available My Account online is a terrible idea! Presumes that it works...also telling us that a min
Terrible businessIt mentions on their website that their employees listen to their customers Its exactly the opposite , terrible customer service Representative on the phone said I was getting at $discount on my home phone and threatened me that if I didnt like it, she could put it back to the regular rate Nice one ***
On October 13, I returned a cable box to the *** Mall Branch as we had upgraded the box that we hadI made sure to ask for a receipt which I received via email confirming we returned item ***
I got a charge of $on the bill for October stating that I did not return the itemI called and they assured me that it was returned and to not pay the $
When we switched on the new modem the landline which is with Cogeco did not workI called Tech support and I was credited with the cost of the bill of $for October bill
After removing the charge of $for the returned equipment and the credit of $since the phone was not working the bill came to $which I paid
November's bill came with a charge of $again for unreturned equipementi called again and customer service told me that it takes a month for the charges to reverse and to short pay the bill for $for November and only pay $
The landline is still not wo
They charge you beforehand and charge you an interest for days of late payment, BEFORE you have used their serviceI am not sure charging interest before rendering a service is even legal
Cogeco owes me $
I cancelled my service in April 2018,for poor serviceContacted Cogeco, told me I had a $creditI was told it would take 6toweeks to receiveI have contacted them every month and have been told different reasons for the delay, and promised to receive it in 3weeksIt's now 7months
I cancelled my services on April 7, I returned my equipment on April 21, at the Devonshire Mall location in Windsor OntarioIn May I was billed $and the money came out automatically from my account, I called Cogeco and they stopped any firther payments and said I would be refunded this overcharge but not until they recieved my equipmentI called back every two weeks and still no equipment return updates on their end (even though I returned it days after cancellation), so I provided my return receipt stating I did return the equipmentToday July 30, I got a bill for $saying I did not return my equipmentI called them immediately and they said it was a system glitch and won't be resolved until SeptemberIt has already been months of them owing me $and now of I don't pay this bill (because I DID return my equipment) they may send it to collections and ruin my credit for their mistake
Cogeco was suppose to disconnect our services on May 20th as we had moved We called to get it connected at our new address and they didn't show upThey could not give us a date when they could We returned all the boxes to them and went with a different service Our last payment to cogeco was May 17th$ We were payed up in advance so they owe us money They continue to send us bills and are now saying we owe $ We received a disconnection notice for *** today which floored me, because it was suppose to be disconnected on May 20th I have resolved this issue with them so many times and nothing gets done They say it's resolved and I just keep getting more bills I am at a lost with them and have wasted so many hours on the phone with them I really would appreciate some help to resolve this matter once and for all
I have been with Cogeco for as long as I can remember for phone, tv and internet services and I have been a happy customer until All has gone down hill since April 2018! The biggest concern I have is not being able to contact them No matter what time of day you call a recorded message will state that there will be a greater wait time than usual Today was the worse, when I called regarding the loyalty program and I selected the Billing option Wait time was only minutes (I was thrilled!) However, when a sales representative took my call she said she needed to transfer me to the loyalty department I was transferred and the message said wait time will be minutes I waited over an hour in addition to the original minutes When speaking with the loyalty department (Nicky) I received no empathy and I felt my concerns didn't matter and were definitely not heard I asked what Cogeco is doing to make customers happier, commenting on my readings of many negative reviews in the newspaper and online I can understand a short term inconvenience for customers but this has gone on too long! If any of my services stopped working I have no way of getting through for help quickly This happened to me in May when one of my TiVo boxes was malfunctioning I called a dozen times at all times of the day, emailed, went into the Burlington Mall location and no help was received and I was stuck with the problem I was paying for a service that was not operating and there was nothing I could do I felt helpless as a customer and very dissatisfied Today I was willing to give Cogeco one more try and called to see what loyalty discounts they could offer me as my previous discounts expired I was offered a $loyalty discount resulting in my overall bill being in the area of $ My bill for the last months has been $ Service has become worse but they want more money from me If Cogeco truly cares about the inconveniences they have caused their customers, you would think that they would increase their discounts to loyal customersAs I customer, I feel I am not being heard I need to be heard by the individuals at Cogeco that can make the changes not the young customer service representatives working the front line I feel for these employees as they probably listen to complaints all day I ask that their supervisors step up to the plate and deal with the issues, listen to concerns and make the changes Why aren't there other options for customers to seek help with concerns Why is there not a centre to walk into or why can I not email and get a response within hours? I would choose to drive from Grimsby to Burlington to get my issue resolved rather than wait on the phone for over an hour In May, I did go to Burlington Mall and waited in line to only find out that they cannot service TiVo customers I have also emailed my issues regarding problems with a TiVo box but never received a reply This email option was suggested on the voice recording for techinical issues in which they provided the email address on the recording I am only one customer among many and maybe my switch to Bell means nothing but eventually all of us individuals will add up and Cogeco will be left asking what happened!
*** *** They genuinely did not want to help me through my almost month and a half battle over my billings problems Its July 9, and ive been dealing with this issue since May 31, Simply put, my payments have been going to an old account number I had with Cogeco So you think it should be an easy fix so they can just transfer the payments to my new account and call it a day But no Then, I get put into collections for not paying my bills...nice touch cogeco I call, I get transferred from billings, to collections, to cash management back to billings and repeat No one can figure this out how to transfer my accounts I try explaining to them, there are only three monthly bills that the amount keeps getting transferred to the next month so if we *** at the problem month and trace the amounts owing each month which is roughly per month for three months that is $405, but if I made three payments totalling $my balance should be $ Well the answer is no because your account balance says you owe $in the peak of this mess So I try explaining again month by month and then the excuses come out I have to transfer you again to the other department, then that department closes at 5pm call back tomorrow, then an agent actually hangs up on my as I guess thats easier and more professional than dealing with me You know you dropped my call and you have my account up, why cant you call me back? I know because you intentionally hung up on me as it is easier than now dealing with me and the are no repercussions for your actionsThan my promotion discounts end during this mess and they wont give me my promotions back as im in collections and they cant help me as im a dead beat who is not paying my bills Then I *** losing my channels So I had to complain that I was not receiving all my channels Then, I *** noticing my cogeco boxes *** getting reset so you lose all your guides and programming in the boxes Then my Internet ***s slowing down Now that it appears my account is finally in a $credit position like magic my internet appears to be working fine again Ive asked to speak with a manager over this matter and you know what I get told, there are not managers and I can transfer you to collections/ billings, etc Interesting how I can not get this matter escalated to a further authority when I ask ive called I would estimate at least times and each time is about an hour or more wait time So now that it appears my account is now again I call the loyalty department to ask them to reinstate my promotions as during this matter they only gave me a fraction of my previous promotional offers as I was in collections and they couldnt help me So after an hour plus on the phone, I cant get my promotions back, they have increased my bill from to a month So after all this, they adequately compensated me, have increased my monthly bill So I end my review by saying there are many other internet providers out there such as ***, ***, ***, ***, *** and all offer better pricing and features than cogeco so as you can see from these reviews here, there are only completely negative reviews from this company......why use them? cant wait for then end of my promo pricing to be over so I can leave
Okay so I and everyone on my street have been paying Cogeco for premium cable and unlimited internet for years, and I like to say they've been pretty good for the last yearsBut for the last year we have not been able to enjoy the services that we are paying for they charge us all every month and take the money but have not provided the serviceThey say it's because it's a cable underneath the canal that is broken that needs to be fixed all of us have made several complaints over the last few months over and over again just to be told that they don't know when it will be fixed but yet every month they take our moneyThey also know that we cannot get any other service so basically we are monopolized onBecause Cogeco is the only one that offers this service on this sideThey have not given us a date to which it will be fixed, and they've been telling us that for the last monthsThey have not been providing a service charging us all the money which is really starting to get us
I recently moved and came off a month free Cogeco promo package; I called times to confirm when I could cancel the unnecessary landline portion of this promo package, waiting nearly hours on hold in total to do soOn June 2018, the earliest I could cancel the free landline, I called, waiting on hold hour, minutes, to cancelI received email confirmation minutes after my call stating this was done, however, every month since I have been incorrectly billed for this feeI have called twice to rectify and they've told me to wait on hold again to cancel it - but I've already cancelled it!! The answer has always been something along the lines of "the cancellation is pending, just pay the amount less the landline cost" which is unacceptable billing practice in my opinionI have tried messaging their support staff on social media but have been ignored every time - I can show proof of all my messages and that they were never even acknowledgedI refuse to wait on hold and wast
Cogeco Communications are changing the billing cycle of thousands of customers and are over billing all those people by up to days of service for TV, Internet, Extras and rentals
My cycle (along with thousands of others I believe) was 29th of one month to 28th of the next month (considered a monthly payment)This could be for days (once/year), days (mths/yr) or days (mths/yr)My new (effective Dec 29th, 2016) "monthly" charge for Digital Select TV package is $
My bills were:- (for this one item - but all are similarly overcharged)
Dec Jan Digital Select $ days
Jan Feb Digital Select $ days
Mar Mar Digital Select $ days
and now they want to charge me
Mar Apr Digital Select $ days
Cogeco have chosen to use a default month of days to establish a daily rate of $($/ 31)If you multiply days by the daily rate you get $($x 5) which is the amount they want to charge me for the extra days service they say is involved
The issue is that for the previous days Mar 1-28, I have been charged the day rate of $66.99, which effectively would take me to the end of March (based on their daily fee calculation), extra daysThe change of billing cycle to start on the 3rd April therefore only means that days extra should have been chargedSo myself and thousands of other customers are being over billed days on all of our services!
Cogeco have deliberately chosen this changeover date to take advantage of the day billing month caused by February and are attempting to justify the day extra charge
Given their own daily fee logic, had they chosen April 28th as the changeover date, May 3rd would be the start date and there would only be days extra to be charged - $x $or $
Even worse, if they had decided to change on Feb 28th, and make March 3rd the new period starting day then there would only be two days extra to be charged!
I have no doubt in my mind that the highly paid accountants (CPAs and CAs) employed by Cogeco knew about this deliberate deception and although I don't know if it is actually illegal, (I have not consulted legal advice as yet, but I suspect that there may be grounds for a class action suit), I do know that a reputable, customer focused company would not have been so deliberately devious!
They have now included the extra on two invoices further compounding the issue
After I received the first interim bill - days extra and due on April 3rd, I received the next monthly bill a few days later and much to my annoyance, they have included the interim bill amount in the total for next month also! In my case the interim was $and my (and next month starting on the 3rd) amount is $But the invoice is for $
So there may be many, many customers on direct billing who will be charged twice for the extra days as well as being overcharged for those extras days any way!
What about the elderly who I'm sure will be totally confused by the whole episode and will probably pay both bills not even thinking about it!
I did contact Cogeco Customer Service twice to no availBoth representatives said I was wrong and a day charge was correct and refused to forward my call to a supervisor or manager! Someone did call back and leave a message, but they left the same general contact number that meant I would have to go through the Customer Service rep, and would not be sure I was speaking to a real manager!
The CCTS and CRTC have both indicated they can do nothing about this and suggest contacting the company - what bull*What's the purpose of governing bodies with no financial teeth!
*** ***
I called Cogeco to inquire about my next promotion discount with their Loyalty Depton September 21,and when I was spoke to them I was not pleased with how I was treatedI tried to call back immediately to make a complaint about this individual with a SupervisorI was given the run around and was not able to speak with anyone since they closed for the daySo I tried to call back the following day, September 22, and try againThis time as I was explaining some of the details to another employee from the Loyalty DeptI was abruptly cut off by this person and she just hung up on me after waiting almost an hour on holdI was extremely upset since I was getting no where with these peopleAt this point I thought I would send an email to Cogeco customer service to see if I could get a response from someone this wayso far I have sent three emails and have yet to receive a response to this dateSince I was getting no where, I then decided to go on the Cogeco website to see
We have had alot of issues with our servicesI have requested someone to call me back times and nobody calls backWe have had issues with customer service saying one thing and then another agent saying anotherNo resolution has been offered and now my cancellation date is not existingI cancelled over a month ago and spoke with an agent to verify and he said it was cancelledNow I have a bill for dollars and when I called it's now not cancelledThis cannot continue
We moved to Sarnia, Ontario and had Cogeco installed at the end of July I setup the services well in advance of moving our family here so that we could ensure we had themOur services were working for two weeks after the initial installationThen Cogeco suddenly disabled our account with no warning and told us it was a glitch in their system***We have spent the past two weeks trying to get services restoredEvery person we speak to gives us a different reason for why our services are not workingI have been told to wait hours, hours, 2-days and assured that in that time frame the issues would be fixed on there end and I would have my servicesBut each time the time passes and I do not have servicesI have filled in email complaint forms which indicate that I will be contacted but have not beenI have spoken to supervisors and managersI have been patient and trusted the process but they are doing nothing***
Cogeco has put me into collections for amounts that I have already paid I have attempted to contact Cogeco over this matter about times since April but the matter has still not been resolved as of August 29, I have attempted to explain to them that all payments have been made but am unable to speak with anyone willing to look into my account over this issue I just get passed from department to department but no one can seem to fix this issue I believe the issue from my understanding is that Cogeco has tried to move my payments from an old account number to my current account number and in doing so they have missed a payment I made in April Im guessing either the payment made on April 13, for $was not transferred to my new account or the payment made on April 30, for $was not transferred to my new account number I have made payments to Cogeco from Feb to Aug 29/for a total of $ I have my bank statements to prove all paym
I have tried to contact Cogeco to cancel my internet package because I'm moving to an area not servicedI first called on June 11thThe wait time was extremely long, and when I finally got connected, the connection was dropped and redirected back to the end of the wait queueSince then I have called more times, with wait times varying between and minutesI either do not connect to anyone, or when I do connect to a person they redirecting me to a "cancellation line" on which I wait another 15-minutes before being redirected again back to the main line where I now have to wait again for 25-minutes because I've lost my place in the queueIt's as if the company is actively preventing callers from cancelling through frustrating themBut I'll give them the benefit of the doubtEither way, I must have my last day be June 17th otherwise I'll be paying for a service I can't useI've also made a complaint to the CCTS
I have had it with cogeco,it's as if someone is trying to sabbotage this companyhrs of waiting on the phone to no avail,still have the same problems.Signed up with *** today, better progamming at a lower price.I's sattilite, but come December it will be fibre optics.Still waitingfor a call from cogeco lol
Scheduled a hookup date with Cogeco two weeks in advanceThey were supposed to come to hookup a cable line to my houseThey said they'd arrive sometime between 8-Took a day off of work for the appointmentA technician never arrivedI did not receive any phone call or request to reschedule by phone or emailI am also unable to reach anyone through any of their 1-numbers provided on their websiteAt the moment, I have no idea what the status of my order is, why they didn't arrive or when they plan to service me next
Very disappointed that a company can operate this way
Terrible Service since April
1.April 28th: I have tried to get through the support line multiple times this week and seems no one is working at Cogecojust dropped a minute wait time with zero helpNice Sat 5:52pm
My bill has shown increased internet overage charges over the last 2+ monthsI have not changed anything that would add Gig of download for the last months
I am trying to get usage data info but your client account has been dead or a week plus...Nice
I need to know what download activity has increased billing by 82-dollars per month?
I want to speak with a customer loyalty rep asap as I will not pay another month with no access to My usage nor customer supportAll bad things on top of a big bill----again
I had to come here because your tech is failing badly
BTW Telling your clients that are on hold to use the not available My Account online is a terrible idea! Presumes that it works...also telling us that a min
Terrible businessIt mentions on their website that their employees listen to their customers Its exactly the opposite , terrible customer service Representative on the phone said I was getting at $discount on my home phone and threatened me that if I didnt like it, she could put it back to the regular rate Nice one ***
On October 13, I returned a cable box to the *** Mall Branch as we had upgraded the box that we hadI made sure to ask for a receipt which I received via email confirming we returned item ***
I got a charge of $on the bill for October stating that I did not return the itemI called and they assured me that it was returned and to not pay the $
When we switched on the new modem the landline which is with Cogeco did not workI called Tech support and I was credited with the cost of the bill of $for October bill
After removing the charge of $for the returned equipment and the credit of $since the phone was not working the bill came to $which I paid
November's bill came with a charge of $again for unreturned equipementi called again and customer service told me that it takes a month for the charges to reverse and to short pay the bill for $for November and only pay $
The landline is still not wo
They charge you beforehand and charge you an interest for days of late payment, BEFORE you have used their serviceI am not sure charging interest before rendering a service is even legal
They're charging me a $early termination fee = *** !!!
Cogeco owes me $
I cancelled my service in April 2018,for poor serviceContacted Cogeco, told me I had a $creditI was told it would take 6toweeks to receiveI have contacted them every month and have been told different reasons for the delay, and promised to receive it in 3weeksIt's now 7months
I cancelled my services on April 7, I returned my equipment on April 21, at the Devonshire Mall location in Windsor OntarioIn May I was billed $and the money came out automatically from my account, I called Cogeco and they stopped any firther payments and said I would be refunded this overcharge but not until they recieved my equipmentI called back every two weeks and still no equipment return updates on their end (even though I returned it days after cancellation), so I provided my return receipt stating I did return the equipmentToday July 30, I got a bill for $saying I did not return my equipmentI called them immediately and they said it was a system glitch and won't be resolved until SeptemberIt has already been months of them owing me $and now of I don't pay this bill (because I DID return my equipment) they may send it to collections and ruin my credit for their mistake