In July I moved to my current address Prior to moving I cancelled my tivo (tv) and internet with cogeco and arranged to have basic cable hooked up through my condo fees I was provided with a small High Definition box and was told to call and have it activated the day I moved July 21st I called to have it activated and was told it would be on in minutes to an hour, Two months later I still do not have cable
Since that day I have placed numerous phone calls to Cogeco regarding this issue and have been told different information every time I was told there is issues with their new customer management system and that was the problem, I have called and have been told "I dont know what the last person was talking about I can turn your cable on right now", I asked July 23rd to talk to a supervisor and was told they would call back they never have, online complaint went unanswered, *** and *** unanswered When I finally got an appointment in August 19th they sent the
On July 7th, I left Cogeco CableWhen I delivered their equipment to the *** Mall location I spoke with the lady at the desk because I realized I had already paid my Cogeco Cable bill in full and because I left there was going to be an overpayment on my account of around $She told me I would receive a refund, that it would take approximately weeksAfter waiting way past the six week mark I called Cogeco to enquire about my refund and spoke to *** who was very helpful and he gave me a reference number for my call which was and told me that my refund would be processed and I could expect a cheque very soonOk, I thought Well fast forward to Mid September I called back and was told my refund was tied up in accounting awaiting approvalI was told by the person on the phone well you know it can take up to weeks for a refundWell now, its only been since July So now were at November first and I still have not received my refund I know its not alot of
I set up a move date with Cogeco for a disconnect/reconnect in March for May 8, No one showed up to reconnect us, we have called, we have done their on-line moving application, we have called again on May 13, and added our girls to account and was assured someone again would call, again we called on May 15, and they could not find any of that infoI have been without a phone, internet or TV, *** we need these services ASAP as no one can get into the building as it goes through the phone lineWe are beyond frustrated and have had to call *** for a phone line and internet but cannot do TV because of the DISH issue in apt buildingI have given Cogeco my cell number to call and no one has contacted me at all!! ***
Since May have had nothing but issues with cogecoPut a transfer of service back in march for May as that is when we were moving to our new addressthe technician did not show up after the 8-waiting period and had someone call us last minute and explain "oh we are very booked" couldn't get another tech out until WEEKS laterDid not get all of our cable and internet services hooked up/back to for over a month after we moved inWhich brings me to the big issue, every month since May our bills have been incorrect and we have had to fight cogeco over this month after month, constantly being told "next month the bill will be back to normal" to no availMost recent bill was over 1,Come to find out they never disconnected our old address and we were being charged for our current address PLUS the old one (this has now since been disconnected) We had to call and dispute it and get the old account disconnected.Our account is now standing at a balance of 641.55, which is a cr
Cogeco is probably the worst customer service I have ever experiencedThey purposely make you wait 1+ hour to cancel your services in order to discourage you from cancellingAbsolutely ridiculous***
July 2018-*** *** *** The length of time waiting on the phone for every call I have made has been over an hourI have been passed from one department to another as no staff can deal with more than one issue It is not customer friendly They have training on one item and no understanding of the organizational business My services were accidently disconnected, therefore had to speak to sales to reconnect but then passed on to other departments to schedule other services We received an email to confirm a service on a particular date but services where changed without our knowledge on a different date Not to mention the billing nightmare following Do not deal with Cogeco unless you have lots of time to waste
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I have been paying $per month for their services I am moving in the near future, so I called them to ask if they can move to my new house, and provide me with a competitive packageThey told me the best they can do is $per monthI told that a $increase in my monthly payment will force me to call *** and explore their ratesThey said "go ahead."
*** gave me a very competitive rate, and we signed up with them Shortly after I spoke with ***, I called Cogeco to inform them that I will be cancelling my services "as of Sept 12th" which is my moving dateI was very clear in saying that we will terminate our services on Sept 12thI probably said it or more times
I wake up the next morning on Aug 26th, only to find that Cogeco has terminated all of our cable and internet servicesAfter spending over hours on the phone with Cogeco trying to fix the problem, a sales rep said "there is nothing I can do....bye." And hung up on me
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Requests for customer service can take from minutes to over hours for a Cogeco employee to respond to a callService issues requiring a house visit are offered a minimum of days outRequests to escalate to management are not accepted -- no manager will come on the lineRather, they offer a business day call back from managementTheir store in St Catherines does not exchange TIVO boxes that have failedApparently, customer retention is not an issue with any employee that I have reachedI want my service restored***
I contacted COGECO near the end of March to inform them that my Mother had died and that I wanted the service discontinued on a day in the following week at the end of the billing cycle which had been prepaid I wanted to keep the service to demonstrate the TV to potential purchasers I am her son and Executor I was informed that since it involved a death that service must be cut immediately It was cut within seconds from the time the call ended I called several times after, requesting a refund for the days that had been paid for and service not received I called at least or times I was told April that COGECO requires to weeks to issue refunds Well, this is weeks to the day and still no $refund If a customer was late paying them, they would be subject to interest charges That should really apply COGECO has extremely poor customer service As I told them, it's not the money but it's the principle They could have cut it off on the last d
We have been Cofeco customers for close to years Over the last few years we have become increasingly dissatisfied with the increasing costs, unreliable services and poor customer service practices September I called cogeco to let them know I would be disconnecting my internet services As a result of that change they were to send me a high definition receiver box for our cable and we were to return the TIVO box since it needs cogeco internet The disconnection was to happen Sept I did not receive the box and once the internet was cut we lost everything but basic cable services I have called several times to ask about the box only to be told, it had never been ordered, or that it was out of stock Lots of excuses Then I started receiving large bills The current one is over $On October 22,I spoke to *** and she assigned us case number XXXXXXXXXX and said the bill and the request for an HD receiver are stuck in modification All I know is I habe l
In January I cancelled my subscription with Cogeco and at that time it was indicated they would be sending out boxes for equipment send backIn May of I placed a call to Cogeco indicating I had not received any boxes to send their equipment backThe equipment in question involved 1-HD digital TV,digital boxes and a modem.At this time one box was sent to my house specifying the return of the HD box which was sent back.I was expecting addition boxes would be sent but nothing was and no further invoices were sent outAt this time I assumed the account was settledThe in June I received a bill suggesting I owed 310.75.I called Cogeco indicating there must be a mistake given I had received no invoice for well over a yearAfter some very aggressive bully calls for two months they finally acknowledged they had received the HD box and had never sent the request for the digital boxesI was at this time given a dollar credit.This left a balance of for the mode
Cogeco has been charging me a rental fee for an HD recording device which I returned on March we are now in August I have called on three separate occasions to try and get this removed from my account which I was assured was being done only to get my bill in the mail to see I'm being charged for it still I have wasted over hours of my time on this matter which has still not been rectifiedI have been a customer with them for over years and have never really had a problem with their products or serviceThe first and the third call I placed to them I also received terrible customer serviceMy last call I spoke to a gentleman named *** who claimed to be a supervisor and assured me that he was "working" on the situationI asked him to call me back with answers even if the problem was not rectifiedI have still heard nothing and this was days agoI did not want to go this route but aside from canceling my services (which I'm very tempted to do) this was m
Apparently I have account numbers with cogecoThe one listed above as well as XXXXXXXXXXXSomehow one of these accounts has been cancelled and all my TiVo/cable service is disconnected or deactivatedI have had no cable service for over a week and no one in customer service by phone or directly at the Cogeco store can tell me why or how to fix itI have had multiple service technicians out to the house, numerous phone calls and hours put on hold, I have had calls disconnected and dropped as well as been hung up on
I filed a complaint ion their website and still have not heard backApparently Cogeco cable acquired a new software system IApril and they are experiencing many problemsI need My Tv workingCogeco Cable is a mess!
We moved into our home in December At said time TV/Internet service was set up The internet never worked properly, constantly cutting in and out and generally not working We have had more than service people at our home and or who have not showed up for scheduled service calls This is a waste of my time and money We have also been on the phone constantly trying to resolve the issue Every service person who comes out agrees that there is a problem with the internet In December we installed a new temporary line from the road This did not work The most recent tech (July 4) decided that it is a problem with the box at the road and that he would set up a "service call."
I called today and spoke to *** rep #*** who was *** *** and told me that there is no problem with my internet and that it is working fine Furthermore, he stated that the tech at the home July did not set up a service appointment at my home I am currently on hold again, it
Over the past few years the service from cogeco has gone from mediocre to *** poorI recently booked a call for my modem to get a battery put in itToday, Apr 27, 2018, they were supposed to show up between 11am and 2pmThey never showed up and I got no call from them to explain whyFrom 2pm to 530pm I was on hold and never got to speak to anyoneThis kind of thing has been going on for yearsTheir equipment is second rate at best (modems in two years) and shotty internet serviceEnough! Cogeco needs to get its house in order!!!!!!
My account will not cancel I have called on occasions to do so and the system is not allowing it to They keep submitting tickets to their back office department, who is in turn supposed to contact me The account was to be canceled Sept18th, We made a double payment on the account in error just before it closed and now the credit has been exhausted with invalid current charges They said that it will all sort out in the end when it does close, however, the refund can not be issued until the account cancels which is out of my hands It is like they are holding our refund cheque hostage for an issue that is out of our control and a problem with their systems I cannot be held accountable for constantly following up to get new charges adjusted off and requesting the cancelation any more
Hello, in mid April that just passed I figured I would do my due dilligence to inform you folks I was moving to Fort Erie, and I was requesting a hook up at the new house for June 30thTwo days later my phone and internet was cut off, cable followed two days after that
After being on hold for over an hour on a pay phone, I found out the Associate I was speaking with mistook my info and cancelled services the day after talking with meFor some reason my account was not able to be re-connected because of some upgradeI was left with no services for well over a monthI was told I would be re-connected on June 30thI was not happy with this so I left your services and returned all tv components
To this day, I am still recieving a bill that is skyrocketing monthlyI owe nothing, I don't even have your services, yet my account is still stuck in limbo
I've been on hold now for numerous hours in total, I've been yelled at by your Associates (no joke), I've talked to Supervisors who
Cogeco has such a terrible customer servicesIt is a mistake after mistake, I don't know if their employees are not well trained their system is failing, because it is unbelievable what is happening
We moved from Hamilton (which was fine there) to Georgetown and here is when all this nightmare started
Few things that happened: technician not showing up, double charging the monthly bill, incredible having two accounts (one in Hamilton and one in Georgetown), installing internet without wifi because they said their system said so, having internet (wired btw) for only days then they installed a new router and no internet at all for a week, calling customer services and not been helpful at all
We had to go get services from a new ISP and everything is working well nowBut we are having issues canceling cogeco now because they leave us on hold for - hours and then the call gets disconnected
where can complain so I don't get billed more from cogeco, for a services we are not using anymore?
Last week our neighbours two doors down were digging up their driveway and cut our cable/internet cordWe contacted Cogeco right away and were told someone would come look at it a week + one day laterA technician came a day early to look at it and realized that was the problem and fixed the cableWe went for a week with no cable or internet and Cogeco has not offered to compensate us for thisThe technician suggested I call and request that they give us whatever special they are offering new customersI have called twice and been on hold for a half hour with no one trying to help us with some compensationWe are also without WIFI and the technician left before checking that this was working for us I definitely need some better customer service
We cancelled with them last OctoberThey came to us in February demanding times what we owed themThey've also withheld our equipment
We are a rural ISP in the Mount pleasant areaWe used cogeco fiber from until october Our entire time with them was trying as we could not meet Cogecos impossible standardsWe were disconnected almost weekly due to one excuse or anotherThings regular ISP's did on a daily basis were considered in violation of their AUPWe are an isp and they cut us off all the timeWe switched to *** last june and have absolutely no issues at all since that timeThe owner of our company disconnected us in October and we never looked backIn July I contacted Cogeco in need of retrieving some of our equipment for use at our new fiber connectionThey outright denied me and claimed I had to schedule it days in advanceI tried to many times and they were extremely unprofessional going so far as to mock me in an extremely Juvenile ma
In July I moved to my current address Prior to moving I cancelled my tivo (tv) and internet with cogeco and arranged to have basic cable hooked up through my condo fees I was provided with a small High Definition box and was told to call and have it activated the day I moved July 21st I called to have it activated and was told it would be on in minutes to an hour, Two months later I still do not have cable
Since that day I have placed numerous phone calls to Cogeco regarding this issue and have been told different information every time I was told there is issues with their new customer management system and that was the problem, I have called and have been told "I dont know what the last person was talking about I can turn your cable on right now", I asked July 23rd to talk to a supervisor and was told they would call back they never have, online complaint went unanswered, *** and *** unanswered When I finally got an appointment in August 19th they sent the
On July 7th, I left Cogeco CableWhen I delivered their equipment to the *** Mall location I spoke with the lady at the desk because I realized I had already paid my Cogeco Cable bill in full and because I left there was going to be an overpayment on my account of around $She told me I would receive a refund, that it would take approximately weeksAfter waiting way past the six week mark I called Cogeco to enquire about my refund and spoke to *** who was very helpful and he gave me a reference number for my call which was and told me that my refund would be processed and I could expect a cheque very soonOk, I thought Well fast forward to Mid September I called back and was told my refund was tied up in accounting awaiting approvalI was told by the person on the phone well you know it can take up to weeks for a refundWell now, its only been since July So now were at November first and I still have not received my refund I know its not alot of
I set up a move date with Cogeco for a disconnect/reconnect in March for May 8, No one showed up to reconnect us, we have called, we have done their on-line moving application, we have called again on May 13, and added our girls to account and was assured someone again would call, again we called on May 15, and they could not find any of that infoI have been without a phone, internet or TV, *** we need these services ASAP as no one can get into the building as it goes through the phone lineWe are beyond frustrated and have had to call *** for a phone line and internet but cannot do TV because of the DISH issue in apt buildingI have given Cogeco my cell number to call and no one has contacted me at all!! ***
Since May have had nothing but issues with cogecoPut a transfer of service back in march for May as that is when we were moving to our new addressthe technician did not show up after the 8-waiting period and had someone call us last minute and explain "oh we are very booked" couldn't get another tech out until WEEKS laterDid not get all of our cable and internet services hooked up/back to for over a month after we moved inWhich brings me to the big issue, every month since May our bills have been incorrect and we have had to fight cogeco over this month after month, constantly being told "next month the bill will be back to normal" to no availMost recent bill was over 1,Come to find out they never disconnected our old address and we were being charged for our current address PLUS the old one (this has now since been disconnected) We had to call and dispute it and get the old account disconnected.Our account is now standing at a balance of 641.55, which is a cr
Cogeco is probably the worst customer service I have ever experiencedThey purposely make you wait 1+ hour to cancel your services in order to discourage you from cancellingAbsolutely ridiculous***
July 2018-*** *** *** The length of time waiting on the phone for every call I have made has been over an hourI have been passed from one department to another as no staff can deal with more than one issue It is not customer friendly They have training on one item and no understanding of the organizational business My services were accidently disconnected, therefore had to speak to sales to reconnect but then passed on to other departments to schedule other services We received an email to confirm a service on a particular date but services where changed without our knowledge on a different date Not to mention the billing nightmare following Do not deal with Cogeco unless you have lots of time to waste
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I have been paying $per month for their services I am moving in the near future, so I called them to ask if they can move to my new house, and provide me with a competitive packageThey told me the best they can do is $per monthI told that a $increase in my monthly payment will force me to call *** and explore their ratesThey said "go ahead."
*** gave me a very competitive rate, and we signed up with them Shortly after I spoke with ***, I called Cogeco to inform them that I will be cancelling my services "as of Sept 12th" which is my moving dateI was very clear in saying that we will terminate our services on Sept 12thI probably said it or more times
I wake up the next morning on Aug 26th, only to find that Cogeco has terminated all of our cable and internet servicesAfter spending over hours on the phone with Cogeco trying to fix the problem, a sales rep said "there is nothing I can do....bye." And hung up on me
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Requests for customer service can take from minutes to over hours for a Cogeco employee to respond to a callService issues requiring a house visit are offered a minimum of days outRequests to escalate to management are not accepted -- no manager will come on the lineRather, they offer a business day call back from managementTheir store in St Catherines does not exchange TIVO boxes that have failedApparently, customer retention is not an issue with any employee that I have reachedI want my service restored***
I contacted COGECO near the end of March to inform them that my Mother had died and that I wanted the service discontinued on a day in the following week at the end of the billing cycle which had been prepaid I wanted to keep the service to demonstrate the TV to potential purchasers I am her son and Executor I was informed that since it involved a death that service must be cut immediately It was cut within seconds from the time the call ended I called several times after, requesting a refund for the days that had been paid for and service not received I called at least or times I was told April that COGECO requires to weeks to issue refunds Well, this is weeks to the day and still no $refund If a customer was late paying them, they would be subject to interest charges That should really apply COGECO has extremely poor customer service As I told them, it's not the money but it's the principle They could have cut it off on the last d
We have been Cofeco customers for close to years Over the last few years we have become increasingly dissatisfied with the increasing costs, unreliable services and poor customer service practices September I called cogeco to let them know I would be disconnecting my internet services As a result of that change they were to send me a high definition receiver box for our cable and we were to return the TIVO box since it needs cogeco internet The disconnection was to happen Sept I did not receive the box and once the internet was cut we lost everything but basic cable services I have called several times to ask about the box only to be told, it had never been ordered, or that it was out of stock Lots of excuses Then I started receiving large bills The current one is over $On October 22,I spoke to *** and she assigned us case number XXXXXXXXXX and said the bill and the request for an HD receiver are stuck in modification All I know is I habe l
In January I cancelled my subscription with Cogeco and at that time it was indicated they would be sending out boxes for equipment send backIn May of I placed a call to Cogeco indicating I had not received any boxes to send their equipment backThe equipment in question involved 1-HD digital TV,digital boxes and a modem.At this time one box was sent to my house specifying the return of the HD box which was sent back.I was expecting addition boxes would be sent but nothing was and no further invoices were sent outAt this time I assumed the account was settledThe in June I received a bill suggesting I owed 310.75.I called Cogeco indicating there must be a mistake given I had received no invoice for well over a yearAfter some very aggressive bully calls for two months they finally acknowledged they had received the HD box and had never sent the request for the digital boxesI was at this time given a dollar credit.This left a balance of for the mode
Cogeco has been charging me a rental fee for an HD recording device which I returned on March we are now in August I have called on three separate occasions to try and get this removed from my account which I was assured was being done only to get my bill in the mail to see I'm being charged for it still I have wasted over hours of my time on this matter which has still not been rectifiedI have been a customer with them for over years and have never really had a problem with their products or serviceThe first and the third call I placed to them I also received terrible customer serviceMy last call I spoke to a gentleman named *** who claimed to be a supervisor and assured me that he was "working" on the situationI asked him to call me back with answers even if the problem was not rectifiedI have still heard nothing and this was days agoI did not want to go this route but aside from canceling my services (which I'm very tempted to do) this was m
Apparently I have account numbers with cogecoThe one listed above as well as XXXXXXXXXXXSomehow one of these accounts has been cancelled and all my TiVo/cable service is disconnected or deactivatedI have had no cable service for over a week and no one in customer service by phone or directly at the Cogeco store can tell me why or how to fix itI have had multiple service technicians out to the house, numerous phone calls and hours put on hold, I have had calls disconnected and dropped as well as been hung up on
I filed a complaint ion their website and still have not heard backApparently Cogeco cable acquired a new software system IApril and they are experiencing many problemsI need My Tv workingCogeco Cable is a mess!
We moved into our home in December At said time TV/Internet service was set up The internet never worked properly, constantly cutting in and out and generally not working We have had more than service people at our home and or who have not showed up for scheduled service calls This is a waste of my time and money We have also been on the phone constantly trying to resolve the issue Every service person who comes out agrees that there is a problem with the internet In December we installed a new temporary line from the road This did not work The most recent tech (July 4) decided that it is a problem with the box at the road and that he would set up a "service call."
I called today and spoke to *** rep #*** who was *** *** and told me that there is no problem with my internet and that it is working fine Furthermore, he stated that the tech at the home July did not set up a service appointment at my home I am currently on hold again, it
Over the past few years the service from cogeco has gone from mediocre to *** poorI recently booked a call for my modem to get a battery put in itToday, Apr 27, 2018, they were supposed to show up between 11am and 2pmThey never showed up and I got no call from them to explain whyFrom 2pm to 530pm I was on hold and never got to speak to anyoneThis kind of thing has been going on for yearsTheir equipment is second rate at best (modems in two years) and shotty internet serviceEnough! Cogeco needs to get its house in order!!!!!!
My account will not cancel I have called on occasions to do so and the system is not allowing it to They keep submitting tickets to their back office department, who is in turn supposed to contact me The account was to be canceled Sept18th, We made a double payment on the account in error just before it closed and now the credit has been exhausted with invalid current charges They said that it will all sort out in the end when it does close, however, the refund can not be issued until the account cancels which is out of my hands It is like they are holding our refund cheque hostage for an issue that is out of our control and a problem with their systems I cannot be held accountable for constantly following up to get new charges adjusted off and requesting the cancelation any more
Hello, in mid April that just passed I figured I would do my due dilligence to inform you folks I was moving to Fort Erie, and I was requesting a hook up at the new house for June 30thTwo days later my phone and internet was cut off, cable followed two days after that
After being on hold for over an hour on a pay phone, I found out the Associate I was speaking with mistook my info and cancelled services the day after talking with meFor some reason my account was not able to be re-connected because of some upgradeI was left with no services for well over a monthI was told I would be re-connected on June 30thI was not happy with this so I left your services and returned all tv components
To this day, I am still recieving a bill that is skyrocketing monthlyI owe nothing, I don't even have your services, yet my account is still stuck in limbo
I've been on hold now for numerous hours in total, I've been yelled at by your Associates (no joke), I've talked to Supervisors who
Cogeco has such a terrible customer servicesIt is a mistake after mistake, I don't know if their employees are not well trained their system is failing, because it is unbelievable what is happening
We moved from Hamilton (which was fine there) to Georgetown and here is when all this nightmare started
Few things that happened: technician not showing up, double charging the monthly bill, incredible having two accounts (one in Hamilton and one in Georgetown), installing internet without wifi because they said their system said so, having internet (wired btw) for only days then they installed a new router and no internet at all for a week, calling customer services and not been helpful at all
We had to go get services from a new ISP and everything is working well nowBut we are having issues canceling cogeco now because they leave us on hold for - hours and then the call gets disconnected
where can complain so I don't get billed more from cogeco, for a services we are not using anymore?
Last week our neighbours two doors down were digging up their driveway and cut our cable/internet cordWe contacted Cogeco right away and were told someone would come look at it a week + one day laterA technician came a day early to look at it and realized that was the problem and fixed the cableWe went for a week with no cable or internet and Cogeco has not offered to compensate us for thisThe technician suggested I call and request that they give us whatever special they are offering new customersI have called twice and been on hold for a half hour with no one trying to help us with some compensationWe are also without WIFI and the technician left before checking that this was working for us I definitely need some better customer service
We cancelled with them last OctoberThey came to us in February demanding times what we owed themThey've also withheld our equipment
We are a rural ISP in the Mount pleasant areaWe used cogeco fiber from until october Our entire time with them was trying as we could not meet Cogecos impossible standardsWe were disconnected almost weekly due to one excuse or anotherThings regular ISP's did on a daily basis were considered in violation of their AUPWe are an isp and they cut us off all the timeWe switched to *** last june and have absolutely no issues at all since that timeThe owner of our company disconnected us in October and we never looked backIn July I contacted Cogeco in need of retrieving some of our equipment for use at our new fiber connectionThey outright denied me and claimed I had to schedule it days in advanceI tried to many times and they were extremely unprofessional going so far as to mock me in an extremely Juvenile ma