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Reviews Cogeco Cable

Cogeco Cable Reviews (250)

Cancelled my service over months ago and have had several conversation with Cogeco regarding my refund They except that I am owed over $but have still yet to issue a cheque Each time I call I get told another to weeks On my last call, July 25th I was told that I would get a call by end of day July 27th to advise when my cheque would be sent by courier Have not had a call back and cannot get through to them by phone I did an online complaint this morning

Order cogeco service (TV+ Internet ) received email confirming order and time of installation Received second email day before installation confirming they would arrive between 8-11am next day A 2pm the next day I called Cogeco service and asked where service tech was Exactly min and sec later they took me off 'hold' and said that they did not schedule the install and would have to call me back to reschedule the installation I then asked why I was on hold for so long they said they had a 'new' service they were using that they were 'getting' use to I suggested that they should go back to the old one since there service was now worse then ***; I thought that was impossible until today

I CALLED TO CANCEL sERVICE AFTER HOUR AND MIN OF WAITING,WAS FORWARDED TO LOYALTY DEPT / REP HUNG UP THE PHONE WHEN I DID NOT TAKE HER OFFER
I CALLED TO CANCEL SERVICE AFTER WAITING FOR HOUR AND MINUTES, A REPRESENTATIVE ANSWERED AND FORWARDED MY CALL TO LOYALTY DEPARTMENT LOYALTY DEPARTMENT REP ANSWERED MY CALL AND OFFERED ME A SLIGHT PRICE REDUCTION BUT STILL MORE THAN I WAS PAYING BEFORE THEY RAISED THE PRICE IN AUG I SAID I STILL WANT TO CANCEL SHE HUNG UP THE PHONE NOW I HAVE TO DEDICATE OVER AN HOUR OF MY TIME AGAIN TO GET HOLD OF SOMEONE...***

Although several phone numbers are offered, no one answers them, except the Collection Dept I took all the necessary steps to cancel my account It was necessary to return their equipment, which I did and I have all the information to prove it Still, I received an email advising they are charging me $for non return of equipment!!!! When I called to sort this out, I once again had to use the Collection Dept# to get any answer The employee advised me there appeared to be an error on my account, and I SHOULD CALL BACK in a few days to see if it has been corrected'??'??'??'
My attempts to reach these folks has spanned at lease weeks How can one solve a problem in a timely fashion, if they won't answer their phones'??'
I hope this describes my dilemma clearly What kind of way is this to run a business, when the customer is unable to contact the company?

Just bought a new computer last week We thought a new modem would be nice, since the old one dropped us out of *** Biggest mistake Cogeco put us on hold for hours on end, with horrid music and were told the switch for the wifi has to be flipped, and that our account has been "frozen" What does that even mean? We are always told there is a long line of customers waiting to have their service restored Be patient Yeah right! What a nightmare this has been And after all this, we are still without wifi in our condo ***

We signed on with Cogeco for our TV, Phone and Internet ServiceAfter months, our monthly bill increasedWe were told it that our month promotion was overMy wife claims she was told the promotion was on for a year when we signed onEvery representative we've spoken to stated that it is not what is on the contractWe did not go over the contract since each call is recorded and expected the salesperson to be accountable for what they are sayingI had requested a review of what was discussed on the call and kept being told that is not what is on the contract, which we were sent after the callWhile trying to resolve, we kept paying the amount were normally paying monthly on what we believed was agreed to
Since there seemed to be no resolution, we then decided to cancel with CogecoWe were told there would be a cancellation fee for early termination of our contract which I told the representative that it would be a fight for their service in no way met our expectation of wh

I recently moved into a new apartment and previously heard good things about Cogeco internet and cable services, so I thought I would give the company a trythat was a huge mistakeIn fact, I had planned on writing a long, elaborate letter about the *** customer service (or lack of) that I received in my mere month with Cogeco servicesInstead of wasting even more of my time, I am just going to objectively list all of the things that have happened to me in, let me repeat myself, month
Had to set up my own internet if I wanted it faster (fine), then had to call to connect it where the agent had no idea that I was offered a combined TV + internet package - he had no record of itThen continued to try to sell me something more expensive
Cogeco cancelled their appointment to set up my TV cable hour before
Waited for hours for a tech to show up to the rescheduled TV cable setup appointment and they never cameI never received any sort of folluntil my first bill came in the mail month later (Monday, May 28, - see below)I have electronic copies of the written email appointment confirmation
Received a bill in the mail, which should cover both internet and cable (though the cable has yet to be set up) that I am expected to pay in days (date received: May 28/18; date due: June 2/18)
When I called back on Monday, May 28, regarding the no show to my appointment, AGAIN they said there was no record of any TV being included in the plan
This last call to the business occurred with a "customer service" agent from the Billing Department on Monday, May 28th, She refused to listen to any of my issues until I provided my "PIN number" due to protocolI was glad to see someone finally following protocol (I guess simply not showing up to a scheduled appointment, and then not following up the customer, would be following protocol as well?)When I upsettingly voiced my concerns to this person, she threatened to drop my callI requested to speak with a manager and she said there was no manager available for me to talk to
Many "service" numbers on the Cogeco website are out of service
Tried to cancel my services and waited hours to speak with a representative and never got through
I am astounded that this business was awarded the "Highest Customer Satisfaction Award" in the pastObviously that trend has gone downhill significantly

Approx weeks ago I went to the Cogeco store at Limeridge mall to exchange a defective cable boxI was advised to plug it in for a few hours and it would be activatedA few hours passed then a day and it would not workContacted customer service to find out what the problem was and was told the person at the store didn't do the activation correctly and they would redo itI was told it would be working in a few hoursAgain hours passed and still no serviceCalled customer service/tech support againWas told they would "escalate" the issue and get back to meAnother week passed and still not workingCalled again and made arrangements for a service callService people came and did some work to assist with the signal strengthWhile at the house they were also going to switch out the modem as it was not providing me with the internet speed I had been paying forThe service guys called Tech support and were advised my account is in limbo due to a new computer software issue t

*** *** I have been trying to get service in my new house since MARCH 2ND 2018!!! Its is now July 18th They have no idea what they are doing there, and they have the WORST customer serviceI have had to probably make phone calls over the last and a half months, and every time I am on hold for about min being passed from person to personConsidering I have every reason to freak out and yell at them I have not and I have been nice and calm with themI have asked to speak to a manager multiple times and every time I have been told they will put a request in and a manager will call me back within a weekBUT this last time I called (which was was today) was because I was finally having a service technician come out to my house last night between 5-8pm and at the guy called and told me he wasn't coming and that I had to call and rescheduleso when I talked to the guy at cogeco he said there was an error on my account caused by their system so the technician couldn't do his work, he then proceeded to tell me that he put in to fix the error and its going to be another 2-business days till its fixedSo I asked will someone call me back and he said no I will have to call back ( so that means another morning of being on hold for 45min) so I asked him to put in a request to have a manager call me and hes like why they cant help you, theres nothing they can do for you! EXCUSE MEwhat the *** is a manager forThe only reason I have not switched to another provider is because Im getting a deal through my builderso once that deal is upGOODBYE COGECO!!!
Hopefully by 5months of waiting I will have service

I have been trying to cancel my account with Cogeco for weeks but can not get in touch with a single person When I log into my account online, there is no option to cancel the service
I first called Monday, April 30th Once I worked through the audio prompts, there was a pre-recorded message something like 'we're upgrading our service, sorry to inconvenience you, please try again tomorrow'
I called again May 3, May 9th and received the same message
I called on May 15th and waited my entire lunch for someone to answer because the prompt stated 'they were experiencing a large volume of calls'
On May 17th, it took minutes until someone finally answered At that time, she stated she could not help me and would forward me to the person who couldI asked for a direct # and she told me they don't have one as are working on a new system I stayed on hold an additional minutes before the call was dropped
The only contact # on the site is XXX-XXX-XXXX and when I

On approximately May 24, - I called Cogeco regarding account #XXXXXXXXXXXWe were moving addresses and wanted to transfer our service to the new addressOur service was to be disconnected on June 1, at our original address and we made an appointment for June 4, to install the service at our new addressI spoke with ***, Employee *** told us he would waive the new installation fee and connected me to the Loyalty department who helped me sign up for a new month promo/contract
On June 4, a service tech came by and told us he was unable to install our service as he needed somebody to come out and install a cable from the road to our house so we could use the Tivo serviceOur service tech did not call prior to showing up as he was suppose toHe also went to the front door which is the wrong apartmentThe soonest we could re-book was June which I felt was unreasonableI asked to speak to a manager/supervisor which do not exist at CogecoI was

We moved to ***, Ontario from outside the provinceWe called Cogeco for installation of phone/internet/cableTo be installed Aug We drove hours from *** Michigan to make the timingCogeco did not show upWe drove back hoursWe did not have official possession of our apartment until Sept Called CogecoThey said that the tech was there but no one else was and they could not do the installWe were there from am to pmIt is now months laterThey tell us that they will escalate the work order each time we callEvery weeksNo one calls us back for the installI was told this morning that they could not come until AprilNo one calls us, just keeps pushing it offThey say that a temporary run cannot be done safely and they will have to digI see Cogeco here for the other apartments frequently*** If they refuse to do the install, then just please let us k

I have been trying since the day we signed with cogeco to get our cable working and its been a year We recently moved and we are now on our 4th service call and the latest was a no show from tech but he sent in that he called and knocked and no one was homeI have no missed calls from Cogeco and no one came to the doorthere were several people here and dogs and no one heard anyone or seem anyoneI called on Sunday to get them back in Monday and I was denied access to a supervisor by support techs and they kept passing me aroundThis is *** customer service and to top it off I am paying for extra units that do not workI now am told its another days before anyone came out and its totally unacceptablecalls in weeks is unheard ofThey are advising me I am in a contract and cannot cancel without penalty which is also unacceptableMy account is in good standing and there is no reason for poor serviceThe staff mock you and pass you back into the Queue when asked

The last week of July I cancelled my service with Cogeco to go with another provider because they changed my billing date without notice and When I told them I am a senior and depend on my pension to pay bills they said it could not be changed backI paid the bill they sent me in error and now I have a credit of $which they agree they owe me but I have waited since August 1,for my refund but they won't send it I have spoken to or people without success

I was going to quit cogeco when one of their customers rep representatives called me and offered me off for one year .To get this I had to promise them I would keep them for the yearThey said they would call*** that dayOn the following Monday my phone was cut off and all I got was a busy signal, they cut it ofI called them and they said they could hook it back up the following Mon (It took them min and two transfers to get me to the right dept)I said don't bother I want my original deal back They said they could not do that, they canThen they said that I would have to pay $ for each service disconnectedI said it has only been days and when I noticed my telephone was disconnected and I called right awayShe said there is nothing I can do about it*** *** ***

Good Morning, I'm asking for your assistance with the Cogeco services I terminated in June
Good Morning,
I was a customer with CogecoI always paid my bills on time and they had no problem with meI had continuing and worsening problems with themI was on a promotion, and my bill was supposed to be $ monthlyI always keep these promotions on my calendar so I am aware of when a promotion is overThis promotion was good until AugustThey kept sending me bills that were more than the agreed priceI have taken pictures of the billsMany times I spent minutes on the phone with them, trying to settle my billAfter trying this to no avail for several months I tried calling them to disconnect my servicesI would be on hold for minutes When I got someone on the phone they told me they understood and would transfer me to the right departmentAfter more waiting I would get cut of*

Cogeco is going through a software update which has completely closed down their customer supportCustomer and Technically support tells you call back in days to resolve any issuesMeanwhile you live with the technical issues until they are done the upgradeCalled back today days later, well guess what, so did everyone elseWaiting times are long and when you get through, they tell you the software update is incomplete and they can't help you call back in a few days.Meanwhile TV has no signal and the remote on the other does not workAs long as one TV is working they could care lessTerrible ...Will try again tomorrow!

As of May 1, we have not been connected to our TIVO and half the time, our internet and telephone have also not been connectedAfter repeated calls and completing Cogeco's complaint procedure as well as having had two technicans on site, still no resolutionComplaints submitted to CCTS
Called received from the Office of the President ( Monday ) no return call til June No resolution
days without service and no one can tell me when service will be restored

I called to cancel my phone bill but instead cogeco downgrade my internet plan from ultraFibre to ultraFibre
When I called to complain about this downgrade they were *** and said we are an excellent company and we will investigate and get back to youThis is unacceptable I should have been given a response right awayBe careful when dealing with them they are trying to fool consumers by downgrading service without consulting clients for the same amount of money***Cogeco was reliable but no longerI felt so helpless and waited for hours only to get absolutely no response so far

The company owes me a credit on the account since both my parents have passed awayThey were notified in the last week of April of the death
On April 22, my father *** *** passed away and my mother passed away on Marsh 11, At the end of April I had called Cogeco to inform them of my parents deaths and I wanted to clear the accountMy parents had a credit of $owed to them and I was informed that I had to return the TV black box and remotes and internet motem back to the Windsor office and once received by them they would refund our credit in the mailJune 05,I called the customer service line and it took over an hour to get to speak to the billing serviceI spoke with *** who was helpfulShe confirmed that they had received the above items that I had mailed back to themI gave her my name and phone number where to send me the refund $by cheque It should take about a weekJuly 23, I called them again and another long delay beca

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