years of service not what I paid for and still is not fixed
I have had Cogoec internet for yearsIn my neighbourhood no other provider offers high speedI pay for mbps download and mbps uploadI rarely achieve these speeds and am usually around maximum nbps download and mbps uploadI have had over technicians to my house and all have stated there's nothing wrong on my endI have had supervisors conatct me with promise after promiseThey says its an outside issue and will be fixedIt never is and when I call after a while when it's down again I have to restart the process all overIt is still not working to what I pay for right now and as of today September first was told the earliest appointment I can get is September 10thThis seems absolutely unacceptable to meI don't care so much about the money just the fact that I can't get access to high speed internet at allThe people at the call centre act like it's my fault and are usually very unsympathetic to
I wish to cancel my cogeco serviceI cannot log onto my online account, and have spent close to hours this morning on various cogeco service numbers trying to talk to someoneSeveral of these lines simply hangup on me after an hour
I automatically joined cogeco July as we have a group account with them for my co-operative housingWe each pay 40$ a month
I have been trying to get cable from them (and paying for it) since July
The first time I went to the store I was told my group account didn't exist
I then called customer service, who set up my account but instead of sending me a cable box, sent me a disconnection kit
I then went back to the store who provided me a cable box, but never added it to my account
Apparently now they have been having technical issues for a month where they can not add my cable box, can not have supervisor call me, can not refund my money and will do nothing about it
I have called upwards of times, and no one will help meNo one will transfer me to a supervisor as their system doesn't work that way
Please help me, as this is the worst customer service experience of my life
Currently have phone, internet and cable with cogeco
Have had nothing but problems from Cogeco for the last years especially with the Cable service
We have had to get our boxes switch too many times to count because they keep failing
The current box we have randomly shuts off multiple times a day causing the guide and any on-demand history to vanish
The tech solutions don't have a solution and keep telling me to swap out the boxes which is a huge inconvenience for me no matter what way it happens
The most recent solution is they don't know how to fix the problem so they are forcing me to upgrade my service and pay for features that I don't want and will never use plus will cost me more money
Currently I have two standard boxes for $per monthThey want me to switch to TIVO for $per month plus to top it off there is an installation fee
Why should I have to incur more costs because cogeco can't solve their own technical problems
I was simply a
We have had same account package and Cogeco of which we contractually have certain listings over many years Cogeco has removed listings that are now stating the listing was "free for a certain time limit" and should we want this returned we must payThere is proof on the Cogeco website has the listings as part of package and therefore shows that this sales practice is very *** and possibly in breach of contract with a long term customer
I have requested to speak to a supervisor numerous times over the last months and have not been able to speak to one for over weeks I have paid in full for cable but have NOT BEEN PROVIDED the service I HAVE NO CABLE ON TWO TV'S IN MY HOMENO SERVICE
I was in a year contract with Cogeco for home cable highspeed Internet and digital phone for a total of $per month including tax Of that, $per month was for my digital phone service My contract lasted from August 4, to August 4, I switched to *** for highspeed Internet and digital phone service and they scheduled my installation for August *** told me to inform Cogeco not to release my telephone number, so that they can use the same telephone number I was already paid in full up to August and they informed me in a telephone conversation that I even overpaid because the billing date extended beyond August I told them in that conversation to please not close my telephone number (***) until *** takes it over on August 16, and that I will not need Internet so at the end of the one year (August 4) I would essentially be finished with their services, other than that I instructed them not to release my phone number so that I would not lose my n
***
On June 2018, my computer went down and I had to wait a week for Cogeco to bring out a new wireless modemA day later, and my phone service went down, and even today July 4, it is still only partially restored
The worst of it, is try calling their technical support centre, and you have to wait and listen to recorded messages for five minutes, before being told there is a forty-five minute wait time, before you can speak to a technical representativeAnd, like the previous complainant, should that rep, dare to transfer you to another dept, or person, you can be assured of yet another forty-five minute delay
It is clear to me that Cogeco have ***, and simply do not have sufficient staff to cope with the problems***
*** *** After phoning multiple times to make, what should be, simple adjustments to our service we are still waiting for a return call from the "escalation team" to assist in making these adjustments Their "billing department" can only explain a statement but has no other actual authority in correcting errors Their "customer service" line is basically an operator that bounces your call around from department to department that you have to wait on hold for minutes before actually speaking to anyone
I called Cogeco to arrange internet service at my homeWhen the technician came out , he discovered that the coaxial wire/feed down the road was damaged and he appogized and said he could not connect high speed internet to my home, until a repair truck was first able to come out and repair the cogeco line which came out of the ground
he did not leave any equipment, he did not leave any paperwork, nor did he ask me to sign anything
I called Cogeco several times to inquire if they were going to fix the wire at the box, but there was never a date set
I was still waiting after about a couple weeks when a bill came to my house for the service which I WAS NOT provided
I called cogeco and requested that they stop billing me for something I do not have and did not receive
The following month a 2nd bill came for months in arrears
I called them again and asked them to fix their elctronic billing system
they again said they noted it on my account
I told them that I should not h
I was away from January to March and returned to Canada around the 9th of April at which time my service with Cogeco was reinstated I phoned Cogeco to make some adjustments to my channel selection since I do not see well online and find it difficult to use the website
Today I got my bill and saw an additional charge of $for extra usage of the internet I was home for one week after returning to Canada and then went north to visit ill relatives for ten days That means I was in my condo for a total of days during the month of April
I was under the impression that I always had unlimited internet so I was curious about this extra charge I phoned them when I recently got my bill - at 7:am in the morning pressing billing depart where minutes later a lady whose first name I have - picked up and reviewed my bill and said yes in fact there was a mistake - that I have unlimited internet - and that is in fact what I was led to believe that I had subscribed to and s
I purchased a service agreement from cogeco at the Trenton home show on April 28thThe contract was for TV, unlimited internet and PhoneBut I'm still not connected to the phoneThe tv and internet was connected on May 23rdStill without any phone serviceThey say they are still upgrading, but in the meantime , i'm stuck without a phoneI have called them many times, but they only say that they are working on it.After being on hold for hours each time I callThe phone is my lifeline, ***Needless to say, I can't even call my children
Hope that you can help me get my phone service for me as it was agreed upon in the contract, but I changed it to unlimited calling for Canada and U.Sfor a month more than the regular monthly rate.Making my monthly rate of $for the phoneThe T.Vis the Ultimate Mix for $a month and the unlimited internet is for $a
I have been a loyal Cogeco customer for the better part of years with the exception of a couple years where they were not a provider for the location
In February of I looked into cancelling my service as I could get a cheaper package through another company and I was tired of paying more that I had to dueWhile I was on the phone I was given a promotion for both my tv and internet for monthsI let them know I was planning on moving in the summer and may be cancelling my service at that timeI was told there would be no fee or charge if I closed my account as I had been a customer for a long time
This month I noticed my bill was significantly higher, and the month prior was as wellI called in, the "promotion" pricing had apparently endedAfter spending hours on the phone I was able to have the bills corrected and have been credited for the overchargesWhile I was on the phone I mentioned my move and was informed I will now have a $early termination charge when I never agreed to any contract and was quite specific on the phone that I was planning on movingApparently there is no note of this request on my file and they have no desire to review the phone call from FebruaryAmir His as high up as I can go - there are no supervisor's in the department I just spent min waiting to speak with to have the call reviewed and a note placed on my fileHe has made a request for someone (no idea what department) to review the call and they may or may not do thatThey also may or may not contact me back to let me knowInstead I have to wait for my final bill, which may or may not have the charge and call back again at that timeI have spent over hours in the last week waiting on hold to try and resolve this
I was a long time loyal Cogeco customerI hate to say it but they are starting to make *** look good
April 4,
After dinner we noticed we didn't have live tv When we checked the service connection it said our account had been closed We called at 7:p.mand spoke with account service rep who told us it had been shut off because we weren't paying the basic $tv package fee We had not been told that would be part of the service fee when we set it up for the Nov15, We had only been told about the Perfect Mix $initial fee, part of the special month intro package we received, and that was all we had been charged to date Cogeco accounts are apparently being audited and when the auditors noticed the problem, rather than give us a courtesy phone call to tell us they had made a mistake when setting up our account they elected to just close the account I asked to speak to a supervisor because I just couldn't believe they would turn off an account with no notice, especially when it was their mistake, not ours I was referred to an account supervisor who told me all the same things and kept saying he could turn it back on immediately and we would have service in 5-minutes if I would agree to the $25/month extra charge I asked for an email address of a supervisor I could write to and he said I was talking to him and writing to customer service would get me nowhere, he was basically as high as I could goBoth reps suggested that perhaps they tried to phone us but I was in the house all day and nobody called And they were given both our cell #'s in November when we set this all up What could we do but agree to the additional charge?
I also asked him why they hadn't mailed the last two months bills to us and he didn't know why We just realized yesterday that we hadn't been sent a bill so we paid a month bill plus interest but never got notification that it was owing
After minutes we still had no service so we called back again and after being on hold for many minutes the accounts department rep, Cory, told us there was no reason we had no service because all had been remedied By that time I had printed off the "current services" page from the our account online and it showed the $charge was now part of the service but it also showed the Perfect Mix tv package was no $rather than $ Cory said he was looking at the current services and that Mike had actually lowered the price to $4/month from $9/month He had no idea why I was seeing $ I printed it, see attached
I asked to be connected with technical support and was on hold for minutes at least before getting a service rep By this time we had done numerous resets on both tv boxes, unplugged and plugged back in both tivo boxes and checked messages and settings repeatedly She had us try a number of different codes and unplugging again By this time we had done this repeatedly about times on each tv to no avail In the end we went through a complete reprogramming set up as though it was a new service and it still didn't work She said it could take up to hours to reset and she would schedule us for a technician to come to the house but one was not available until Friday and we would have to wait around all day Friday It is now Wednesday night
After all this the "account closed" sign is still showing on the tv but online it shows we had paid the bill yesterday
I asked her to make a note on our file that we are very unsatisfied customers and told her about all that we have been throughShe double checked the phone numbers on our account for contact purposes and she had the land line and another # that we had never had They did not have our cell #'s on the file and I clearly remember giving them to the person who set up the account She recorded them
She did tell me that the auditors have found some errors on accounts, hers included, and she too was just shut down without notice
Mike also said they are still using a DOS system there so sometimes it takes a while for things to show up on our online accountsUnbelievable
Service interruption notes continued
April 6,
Technician arrived in the afternoon and soon determined that the disconnect problem with both tvs was still their fault, not ours When the customer service rep turned our service back on on Wednesday evening they neglected to correctly complete the task
In short, our bill has increased $25/month, we lost service for almost days, lost a whole evening on the phone because they closed our account with no notice due to their own error in setting up our account And then they turned our service back on incorrectly, and because the phone tech couldn't solve the problem we had to wait hours for a tech to show up and be here at the house from a.m., wasting another day because of Cogeco staff errors
Now we wait for someone to return in the spring to bury the cable they didn't bury last November when they set up the service We still have a Cogeco cable in the ground from years ago
My cogeco bill has been incorrect for months, I first noticed it in April and called Cust Service, they explained that they had a new billing format and the monthly bill was doubled on the statement and to disregard it as it would self correct by the next statement Since then I have called in multiple times as the bill is never corrected and my bill of $has soard to $owing one month, $owing one month, every month a different HUGE amount I have auto debit set up and I am actually over paying my account, I pay $ I have had collections call me twice and each time they review my account and tell me there is no lates, I am paid up to date They then transfer me to Billing who has gone through over months on my accounts and see that I have paid my bill every month Three seperate phone calls with Billing and every agent has said it is their error, a billing error not my fault at all The last phone call I made was in Sept when the billin agent said she w
Never answer phones....make appointments week in advance than never show up.....won't speak to any customers on the phone they just keep putting you on hold for hours, just hoping you will give up and hang up....service does not work and I can't cancel because they won't answer the phones
*** service techScheduled to install at my home on April 29, Did not arrive or call meI was able to speak with agent and rescheduled for may 3, TechArrived on time and installed all hardware in 1/hours but could not activateWas told I would receive a call in hours to activateDid not happen I have no internet or land line or t.vFor weeksNow have partial t.v with no guide or assigned channels Still no internet or land lineHas caused considerable problems as I was away months and have personal business to take care ifI call and wait up to an hour to speak to a techOnly to be told they are as frustrated as I am...they have been updating their software and no one there us qualified to fix the problem If th They also owe me over $from a previous year'account for which they did not issue a chequeI was told that they wrote it off I wasn't aware a company can write off money owed to the customer This is very ***, ***
On May 18, I returned a mini tivo box to the cogeco store at Burlington Mall because it wasn't workingThe employee told me a technician would have to come to my house to set up a new boxAfter a few attempts by technicians and phone calls to cogeco a new box was never installedAfter mons of frustration, I cancelled my service July 19, and returned my equipment to Burlington Mall store July 22, I kept receiving bills from cogeco and calling them monthly and being told my service wasn't cancelledin the meantime I put a hold on all payments to cogeco and haven't paid because I cancelled the service and returned the equipmentNow I am receiving *** emails from cogeco that my outstanding balance will be sent to a collection agency When I cancelled my service on July 19, 2018, I was told the cancellation fee would be waived and I would only pay for the days I used cogeco, from my billing date July 8, to my cancellation date July 19, During on
We have some changes to make to our account, also we have some billing issues I am on a business
phone am left on hold for hoursWhen I finally get through I always am told I need another department and I'm put on hold again No one seems to be able to help If I ask for a manager I'm told no one is available ***
My Cogeco account #: XXXXX-XXXXXX-XX-X-XX
I asked Cogeco to disconnect one of two phone lines I had through them on May 3rd, They proceeded to disconnect my Cable TV service which remained out for over a week Around June 1st I again contacted them because my one phone line I wanted disconnected was still connected and I didn't want to be billed for it They proceeded to disconnect BOTH of my phone lines and I now have been without phone service entirely for well over a week! After many repeated complaints (via *** messages as I cannot phone them) they keep promising to fix the issue *** I tried looking into switching the phone service to *** but they want $downpayment, ***, I we can't afford $100, let alone $400! Even though we have never missed a payment on these things What is worse, is that when Cogeco FINALLY mailed me a bill (I had asked them for a bill which I never recieved
years of service not what I paid for and still is not fixed
I have had Cogoec internet for yearsIn my neighbourhood no other provider offers high speedI pay for mbps download and mbps uploadI rarely achieve these speeds and am usually around maximum nbps download and mbps uploadI have had over technicians to my house and all have stated there's nothing wrong on my endI have had supervisors conatct me with promise after promiseThey says its an outside issue and will be fixedIt never is and when I call after a while when it's down again I have to restart the process all overIt is still not working to what I pay for right now and as of today September first was told the earliest appointment I can get is September 10thThis seems absolutely unacceptable to meI don't care so much about the money just the fact that I can't get access to high speed internet at allThe people at the call centre act like it's my fault and are usually very unsympathetic to
I wish to cancel my cogeco serviceI cannot log onto my online account, and have spent close to hours this morning on various cogeco service numbers trying to talk to someoneSeveral of these lines simply hangup on me after an hour
I automatically joined cogeco July as we have a group account with them for my co-operative housingWe each pay 40$ a month
I have been trying to get cable from them (and paying for it) since July
The first time I went to the store I was told my group account didn't exist
I then called customer service, who set up my account but instead of sending me a cable box, sent me a disconnection kit
I then went back to the store who provided me a cable box, but never added it to my account
Apparently now they have been having technical issues for a month where they can not add my cable box, can not have supervisor call me, can not refund my money and will do nothing about it
I have called upwards of times, and no one will help meNo one will transfer me to a supervisor as their system doesn't work that way
Please help me, as this is the worst customer service experience of my life
Currently have phone, internet and cable with cogeco
Have had nothing but problems from Cogeco for the last years especially with the Cable service
We have had to get our boxes switch too many times to count because they keep failing
The current box we have randomly shuts off multiple times a day causing the guide and any on-demand history to vanish
The tech solutions don't have a solution and keep telling me to swap out the boxes which is a huge inconvenience for me no matter what way it happens
The most recent solution is they don't know how to fix the problem so they are forcing me to upgrade my service and pay for features that I don't want and will never use plus will cost me more money
Currently I have two standard boxes for $per monthThey want me to switch to TIVO for $per month plus to top it off there is an installation fee
Why should I have to incur more costs because cogeco can't solve their own technical problems
I was simply a
We have had same account package and Cogeco of which we contractually have certain listings over many years Cogeco has removed listings that are now stating the listing was "free for a certain time limit" and should we want this returned we must payThere is proof on the Cogeco website has the listings as part of package and therefore shows that this sales practice is very *** and possibly in breach of contract with a long term customer
I have requested to speak to a supervisor numerous times over the last months and have not been able to speak to one for over weeks I have paid in full for cable but have NOT BEEN PROVIDED the service I HAVE NO CABLE ON TWO TV'S IN MY HOMENO SERVICE
I was in a year contract with Cogeco for home cable highspeed Internet and digital phone for a total of $per month including tax Of that, $per month was for my digital phone service My contract lasted from August 4, to August 4, I switched to *** for highspeed Internet and digital phone service and they scheduled my installation for August *** told me to inform Cogeco not to release my telephone number, so that they can use the same telephone number I was already paid in full up to August and they informed me in a telephone conversation that I even overpaid because the billing date extended beyond August I told them in that conversation to please not close my telephone number (***) until *** takes it over on August 16, and that I will not need Internet so at the end of the one year (August 4) I would essentially be finished with their services, other than that I instructed them not to release my phone number so that I would not lose my n
***
On June 2018, my computer went down and I had to wait a week for Cogeco to bring out a new wireless modemA day later, and my phone service went down, and even today July 4, it is still only partially restored
The worst of it, is try calling their technical support centre, and you have to wait and listen to recorded messages for five minutes, before being told there is a forty-five minute wait time, before you can speak to a technical representativeAnd, like the previous complainant, should that rep, dare to transfer you to another dept, or person, you can be assured of yet another forty-five minute delay
It is clear to me that Cogeco have ***, and simply do not have sufficient staff to cope with the problems***
*** *** After phoning multiple times to make, what should be, simple adjustments to our service we are still waiting for a return call from the "escalation team" to assist in making these adjustments Their "billing department" can only explain a statement but has no other actual authority in correcting errors Their "customer service" line is basically an operator that bounces your call around from department to department that you have to wait on hold for minutes before actually speaking to anyone
I called Cogeco to arrange internet service at my homeWhen the technician came out , he discovered that the coaxial wire/feed down the road was damaged and he appogized and said he could not connect high speed internet to my home, until a repair truck was first able to come out and repair the cogeco line which came out of the ground
he did not leave any equipment, he did not leave any paperwork, nor did he ask me to sign anything
I called Cogeco several times to inquire if they were going to fix the wire at the box, but there was never a date set
I was still waiting after about a couple weeks when a bill came to my house for the service which I WAS NOT provided
I called cogeco and requested that they stop billing me for something I do not have and did not receive
The following month a 2nd bill came for months in arrears
I called them again and asked them to fix their elctronic billing system
they again said they noted it on my account
I told them that I should not h
I was away from January to March and returned to Canada around the 9th of April at which time my service with Cogeco was reinstated I phoned Cogeco to make some adjustments to my channel selection since I do not see well online and find it difficult to use the website
Today I got my bill and saw an additional charge of $for extra usage of the internet I was home for one week after returning to Canada and then went north to visit ill relatives for ten days That means I was in my condo for a total of days during the month of April
I was under the impression that I always had unlimited internet so I was curious about this extra charge I phoned them when I recently got my bill - at 7:am in the morning pressing billing depart where minutes later a lady whose first name I have - picked up and reviewed my bill and said yes in fact there was a mistake - that I have unlimited internet - and that is in fact what I was led to believe that I had subscribed to and s
I purchased a service agreement from cogeco at the Trenton home show on April 28thThe contract was for TV, unlimited internet and PhoneBut I'm still not connected to the phoneThe tv and internet was connected on May 23rdStill without any phone serviceThey say they are still upgrading, but in the meantime , i'm stuck without a phoneI have called them many times, but they only say that they are working on it.After being on hold for hours each time I callThe phone is my lifeline, ***Needless to say, I can't even call my children
Hope that you can help me get my phone service for me as it was agreed upon in the contract, but I changed it to unlimited calling for Canada and U.Sfor a month more than the regular monthly rate.Making my monthly rate of $for the phoneThe T.Vis the Ultimate Mix for $a month and the unlimited internet is for $a
I have been a loyal Cogeco customer for the better part of years with the exception of a couple years where they were not a provider for the location
In February of I looked into cancelling my service as I could get a cheaper package through another company and I was tired of paying more that I had to dueWhile I was on the phone I was given a promotion for both my tv and internet for monthsI let them know I was planning on moving in the summer and may be cancelling my service at that timeI was told there would be no fee or charge if I closed my account as I had been a customer for a long time
This month I noticed my bill was significantly higher, and the month prior was as wellI called in, the "promotion" pricing had apparently endedAfter spending hours on the phone I was able to have the bills corrected and have been credited for the overchargesWhile I was on the phone I mentioned my move and was informed I will now have a $early termination charge when I never agreed to any contract and was quite specific on the phone that I was planning on movingApparently there is no note of this request on my file and they have no desire to review the phone call from FebruaryAmir His as high up as I can go - there are no supervisor's in the department I just spent min waiting to speak with to have the call reviewed and a note placed on my fileHe has made a request for someone (no idea what department) to review the call and they may or may not do thatThey also may or may not contact me back to let me knowInstead I have to wait for my final bill, which may or may not have the charge and call back again at that timeI have spent over hours in the last week waiting on hold to try and resolve this
I was a long time loyal Cogeco customerI hate to say it but they are starting to make *** look good
April 4,
After dinner we noticed we didn't have live tv When we checked the service connection it said our account had been closed We called at 7:p.mand spoke with account service rep who told us it had been shut off because we weren't paying the basic $tv package fee We had not been told that would be part of the service fee when we set it up for the Nov15, We had only been told about the Perfect Mix $initial fee, part of the special month intro package we received, and that was all we had been charged to date Cogeco accounts are apparently being audited and when the auditors noticed the problem, rather than give us a courtesy phone call to tell us they had made a mistake when setting up our account they elected to just close the account I asked to speak to a supervisor because I just couldn't believe they would turn off an account with no notice, especially when it was their mistake, not ours I was referred to an account supervisor who told me all the same things and kept saying he could turn it back on immediately and we would have service in 5-minutes if I would agree to the $25/month extra charge I asked for an email address of a supervisor I could write to and he said I was talking to him and writing to customer service would get me nowhere, he was basically as high as I could goBoth reps suggested that perhaps they tried to phone us but I was in the house all day and nobody called And they were given both our cell #'s in November when we set this all up What could we do but agree to the additional charge?
I also asked him why they hadn't mailed the last two months bills to us and he didn't know why We just realized yesterday that we hadn't been sent a bill so we paid a month bill plus interest but never got notification that it was owing
After minutes we still had no service so we called back again and after being on hold for many minutes the accounts department rep, Cory, told us there was no reason we had no service because all had been remedied By that time I had printed off the "current services" page from the our account online and it showed the $charge was now part of the service but it also showed the Perfect Mix tv package was no $rather than $ Cory said he was looking at the current services and that Mike had actually lowered the price to $4/month from $9/month He had no idea why I was seeing $ I printed it, see attached
I asked to be connected with technical support and was on hold for minutes at least before getting a service rep By this time we had done numerous resets on both tv boxes, unplugged and plugged back in both tivo boxes and checked messages and settings repeatedly She had us try a number of different codes and unplugging again By this time we had done this repeatedly about times on each tv to no avail In the end we went through a complete reprogramming set up as though it was a new service and it still didn't work She said it could take up to hours to reset and she would schedule us for a technician to come to the house but one was not available until Friday and we would have to wait around all day Friday It is now Wednesday night
After all this the "account closed" sign is still showing on the tv but online it shows we had paid the bill yesterday
I asked her to make a note on our file that we are very unsatisfied customers and told her about all that we have been throughShe double checked the phone numbers on our account for contact purposes and she had the land line and another # that we had never had They did not have our cell #'s on the file and I clearly remember giving them to the person who set up the account She recorded them
She did tell me that the auditors have found some errors on accounts, hers included, and she too was just shut down without notice
Mike also said they are still using a DOS system there so sometimes it takes a while for things to show up on our online accountsUnbelievable
Service interruption notes continued
April 6,
Technician arrived in the afternoon and soon determined that the disconnect problem with both tvs was still their fault, not ours When the customer service rep turned our service back on on Wednesday evening they neglected to correctly complete the task
In short, our bill has increased $25/month, we lost service for almost days, lost a whole evening on the phone because they closed our account with no notice due to their own error in setting up our account And then they turned our service back on incorrectly, and because the phone tech couldn't solve the problem we had to wait hours for a tech to show up and be here at the house from a.m., wasting another day because of Cogeco staff errors
Now we wait for someone to return in the spring to bury the cable they didn't bury last November when they set up the service We still have a Cogeco cable in the ground from years ago
My cogeco bill has been incorrect for months, I first noticed it in April and called Cust Service, they explained that they had a new billing format and the monthly bill was doubled on the statement and to disregard it as it would self correct by the next statement Since then I have called in multiple times as the bill is never corrected and my bill of $has soard to $owing one month, $owing one month, every month a different HUGE amount I have auto debit set up and I am actually over paying my account, I pay $ I have had collections call me twice and each time they review my account and tell me there is no lates, I am paid up to date They then transfer me to Billing who has gone through over months on my accounts and see that I have paid my bill every month Three seperate phone calls with Billing and every agent has said it is their error, a billing error not my fault at all The last phone call I made was in Sept when the billin agent said she w
Never answer phones....make appointments week in advance than never show up.....won't speak to any customers on the phone they just keep putting you on hold for hours, just hoping you will give up and hang up....service does not work and I can't cancel because they won't answer the phones
*** service techScheduled to install at my home on April 29, Did not arrive or call meI was able to speak with agent and rescheduled for may 3, TechArrived on time and installed all hardware in 1/hours but could not activateWas told I would receive a call in hours to activateDid not happen I have no internet or land line or t.vFor weeksNow have partial t.v with no guide or assigned channels Still no internet or land lineHas caused considerable problems as I was away months and have personal business to take care ifI call and wait up to an hour to speak to a techOnly to be told they are as frustrated as I am...they have been updating their software and no one there us qualified to fix the problem If th They also owe me over $from a previous year'account for which they did not issue a chequeI was told that they wrote it off I wasn't aware a company can write off money owed to the customer This is very ***, ***
On May 18, I returned a mini tivo box to the cogeco store at Burlington Mall because it wasn't workingThe employee told me a technician would have to come to my house to set up a new boxAfter a few attempts by technicians and phone calls to cogeco a new box was never installedAfter mons of frustration, I cancelled my service July 19, and returned my equipment to Burlington Mall store July 22, I kept receiving bills from cogeco and calling them monthly and being told my service wasn't cancelledin the meantime I put a hold on all payments to cogeco and haven't paid because I cancelled the service and returned the equipmentNow I am receiving *** emails from cogeco that my outstanding balance will be sent to a collection agency When I cancelled my service on July 19, 2018, I was told the cancellation fee would be waived and I would only pay for the days I used cogeco, from my billing date July 8, to my cancellation date July 19, During on
We have some changes to make to our account, also we have some billing issues I am on a business
phone am left on hold for hoursWhen I finally get through I always am told I need another department and I'm put on hold again No one seems to be able to help If I ask for a manager I'm told no one is available ***
My Cogeco account #: XXXXX-XXXXXX-XX-X-XX
I asked Cogeco to disconnect one of two phone lines I had through them on May 3rd, They proceeded to disconnect my Cable TV service which remained out for over a week Around June 1st I again contacted them because my one phone line I wanted disconnected was still connected and I didn't want to be billed for it They proceeded to disconnect BOTH of my phone lines and I now have been without phone service entirely for well over a week! After many repeated complaints (via *** messages as I cannot phone them) they keep promising to fix the issue *** I tried looking into switching the phone service to *** but they want $downpayment, ***, I we can't afford $100, let alone $400! Even though we have never missed a payment on these things What is worse, is that when Cogeco FINALLY mailed me a bill (I had asked them for a bill which I never recieved