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Reviews Cogeco Cable

Cogeco Cable Reviews (250)

Cogeco has been charging me a rental fee for an HD recording device which I returned on March we are now in August I have called on three separate occasions to try and get this removed from my account which I was assured was being done only to get my bill in the mail to see I'm being charged for it still I have wasted over hours of my time on this matter which has still not been rectifiedI have been a customer with them for over years and have never really had a problem with their products or serviceThe first and the third call I placed to them I also received terrible customer serviceMy last call I spoke to a gentleman named [redacted] who claimed to be a supervisor and assured me that he was "working" on the situationI asked him to call me back with answers even if the problem was not rectifiedI have still heard nothing and this was days agoI did not want to go this route but aside from canceling my services (which I'm very tempted to do) this was m

-My husband and I moved to a new address April We advised Cogeco of these changes and got our cable/internet set up -We got a bill later that month stating we had a transfer balance of almost $for things we shouldn't owe for -My husband called Cogeco and advised of the bill we got and how we are not responsible for those chargesHe was advised that it was an error and that we did not owe that amount and to just pay the current months balance, which we didHe was assured that those charges would be cleared off for when the next bill came -We then got a bill May (which was due on June 2-it arrived so late!) stating we had a balance of over $now! The charges that were supposed to be cleared had carried over onto the new bill nowMy husband called Cogeco that nightThe lady advised him how Cogeco had system changes over a month ago and had been having issuesShe could see the notes in their system stating we did not owe but did not know how to fix itShe said

My parents transferred their phone, TV and internet service from Cogeco to [redacted] in April of All equipment was returned to cogeco as per mailed request in AprilMy parents have continued to recieve bills from cogeco even though they are not receiving serviceDuring the first call to customer service the Cogeco representative identified that my parents would be receiving a refund due to paying a bill after their service was to be disconnected in approximately weeksIn approximately weeks they received another bill which had accumulated another month of service chargesDuring a second call the Cogeco representative identified that they were unable to disconnect their service so ignore any future bills and the matter would be corrected shortlyA third call to customer service was made in August and my parents were again told to ignore the bills as they were not able to disconnect themWe asked for a written confirmation of the issue be sentAfter we were passed along to m

[redacted] They genuinely did not want to help me through my almost month and a half battle over my billings problems Its July 9, and ive been dealing with this issue since May 31, Simply put, my payments have been going to an old account number I had with Cogeco So you think it should be an easy fix so they can just transfer the payments to my new account and call it a day But no Then, I get put into collections for not paying my bills...nice touch cogeco I call, I get transferred from billings, to collections, to cash management back to billings and repeat No one can figure this out how to transfer my accounts I try explaining to them, there are only three monthly bills that the amount keeps getting transferred to the next month so if we [redacted] at the problem month and trace the amounts owing each month which is roughly per month for three months that is $405, but if I made three payments totalling $my balance should be $ Well the answer is no because your account balance says you owe $in the peak of this mess So I try explaining again month by month and then the excuses come out I have to transfer you again to the other department, then that department closes at 5pm call back tomorrow, then an agent actually hangs up on my as I guess thats easier and more professional than dealing with me You know you dropped my call and you have my account up, why cant you call me back? I know because you intentionally hung up on me as it is easier than now dealing with me and the are no repercussions for your actionsThan my promotion discounts end during this mess and they wont give me my promotions back as im in collections and they cant help me as im a dead beat who is not paying my bills Then I [redacted] losing my channels So I had to complain that I was not receiving all my channels Then, I [redacted] noticing my cogeco boxes [redacted] getting reset so you lose all your guides and programming in the boxes Then my Internet ***s slowing down Now that it appears my account is finally in a $credit position like magic my internet appears to be working fine again Ive asked to speak with a manager over this matter and you know what I get told, there are not managers and I can transfer you to collections/ billings, etc Interesting how I can not get this matter escalated to a further authority when I ask ive called I would estimate at least times and each time is about an hour or more wait time So now that it appears my account is now again I call the loyalty department to ask them to reinstate my promotions as during this matter they only gave me a fraction of my previous promotional offers as I was in collections and they couldnt help me So after an hour plus on the phone, I cant get my promotions back, they have increased my bill from to a month So after all this, they adequately compensated me, have increased my monthly bill So I end my review by saying there are many other internet providers out there such as [redacted] , ***, [redacted] , [redacted] , [redacted] and all offer better pricing and features than cogeco so as you can see from these reviews here, there are only completely negative reviews from this company......why use them? cant wait for then end of my promo pricing to be over so I can leave

Cogeco's been invoice me to wrong address and didn't disconnect service as I requested on MarchI didn't find out until 27/09/I saw the letter I set up this account for my new tenant whom had bad credit with Cogeco at Feb,When I set up the account, the billing address supposed to be my house address where I've been had Cogeco service for over years, and all my bills goes toOn March, 2018, I found out that my tenant are not willing to pay the bill, so I called Cogeco to disconnect the service(I remember that I spoke to a gentlemen, and I knew I have to pay some charges, but don't remember how much $200-$300...)He told me to take the cogeco box out, that's what I did (I have the text to prove on March 15th I pick up the box).I received Cogeco bill every month for my house, but never indicate anything of the address of [redacted] stI knew Cogeco was changing system, so I thought just wait...) Until Sept27, I went to my building and saw the letter with my nameI calle

I have been a Cogeco customer for almost years Each year they offer you new promotions that expire after or months At which point you have to call in to customer loyalty and renegotiate your terms, typically after being charged the higher price for a couple months after you notice your higher bill, as they give no notice via email or your account page that the promotion you signed up for is ending My Account went from $a month to $ In October I called into loyalty and was told my bill would be reduced back to my promotional rate of $a month You have to threaten to leave for [redacted] each time and demonstrate a knowledge of their promotions I have done this dance for over decade and accept it However, this time they just never changed my rate, deny I ever called and refused to fix me services I was supposed to have a night time appointment as I work during the day My internet was not working well and I needed a TV set up with their second box they were charging be for in my basement They called that day before to tell me I had a morning appointment, I called right away to cancel letting them know they made a mistake Next I get a night appointment from 5-and have the rep show up at my house at 3:30pm as it was a snow storm and he told me he could leave ft of cable and I could run it myself and buy a staple gun, but he was not staying After this I called Cogeco with hour long wait times, and no one there could help as I showed two appointments cancelled and no one could schedule one without a manager Each time after hours on the phone on hold and waiting I had to hang up, as I do have a job Their service has never been this bad I read that wait times and errors were up 350% for and as a long term customer I have never seen their service or support anywhere near this bad After months of paying $over my agreed upon rate and refusing to ever issue a credit They only take money off your next bill, and then just never do it In the months I had sub-par internet service and no TV in the basement while paying for the second unit After calling and calling never being able to reach a decision maker I finally gave up I called [redacted] and switched I really do prefer Cable services, the only hope is that [redacted] replaces Cogeco as they are not able to service the area any longer and are a shell of the company they used to be

Hands Down Cogeco has the absolute worst Customer Service I have ever had to deal with in my entire life! Their internet service does not even meet 1/of what this company states when you sign up, mine the other night was actually coming in at MegsAfter calling cogeco yet again about this issue, I was on hold for mins, when I spoke to the 1st CSR I had to be transferedAfter waiting for another mins on hold I had reached a customer service rep named TIM, half way through explaining my issue, he replied he would have to transfer me, I said there is noway I am waiting on hold for another mins.....his reply unbelievably was TOO BAD, I said pardon me, did you just say too bad?? He then said YEP and hung up on me [redacted]

After many painful issues with Cogeco, I'm filing complaintsIssue here is continued missing channels on all TV'sProblem; One hour plus wait times occur when calling CS Day wait for a tech Tech refused to try and diagnose problem, claimed I had to remove a commonly used signal splitter, even though, I said we can simply by-pass it and testHe threw a tantrum and leftNow , it will be another days for another tech to come out Having a technical background myself, I had already tested with a clean connection to the cable drop and one tv/receiverProblem was still evident Tech refused to listen to anything I had to say

[redacted] After phoning multiple times to make, what should be, simple adjustments to our service we are still waiting for a return call from the "escalation team" to assist in making these adjustments Their "billing department" can only explain a statement but has no other actual authority in correcting errors Their "customer service" line is basically an operator that bounces your call around from department to department that you have to wait on hold for minutes before actually speaking to anyone

Cogeco wait times to speak to an employee have run from to minutes plus for poor internet serviceChanges to their computer system do not allow you to access your accountI went to a Cogeco outlet at a mall and was told they could not print my bills for meI was told to call, which I did, again waiting for minutes, only to be told they cannot print or e-mail a bill; that it had to be done on-line, which of course, cannot be accessedYou are constantly put on hold and transferred and nothing is ever resolvedNo customer service to speak ofHave since quit and gone to [redacted]

I am without cable TV for more than daysI have heard [redacted] - excuse after excuseThey ask me to stay home for a technician and they do not comeWhen they do come their own technicians cannot get through to their own helpline because there are so many issues that they cannot solveEvery time they promise another day after hours on the phone - every timeJust want to have a little bit of SERVICE and accountability

We have more than once had the following experience of Cogeco customer service: We are 7-days late in paying our bill and they remove servicesThe moment that we are aware of the problem, we pay the bill with a credit card [redacted] following the payment [redacted] our services are not immediately restored, Now we are constrained from cutting our service with them until May of or pay a penalty of $because of a loyalty discount applied [redacted] We want a release from this [redacted] at NO CHARGE

I cancelled my cable on September 17th and returned my equipment the following Friday to the cogeco storesince then I have called numerous times after receiving a bill [redacted] each person has either told me that they coudldnt cancel it due to their system and that it would have to be escalated or that it had been cancelled and my credit check for was on its way and would be here in 6-weeksone person told me it would be here in business daysI have spent countless hours on the phone trying to get this resolved and today I received another bill and had to make another phone callI have called these people no less than timestimes and I just want my money back and I would like to be re-imbursed for my time [redacted] that it has taken to deal with this at per hour which amounts to plus the I am owed as a credit [redacted]

We have some changes to make to our account, also we have some billing issues I am on a business phone am left on hold for hoursWhen I finally get through I always am told I need another department and I'm put on hold again No one seems to be able to help If I ask for a manager I'm told no one is available [redacted]

I was away from January to March and returned to Canada around the 9th of April at which time my service with Cogeco was reinstated I phoned Cogeco to make some adjustments to my channel selection since I do not see well online and find it difficult to use the website Today I got my bill and saw an additional charge of $for extra usage of the internet I was home for one week after returning to Canada and then went north to visit ill relatives for ten days That means I was in my condo for a total of days during the month of April I was under the impression that I always had unlimited internet so I was curious about this extra charge I phoned them when I recently got my bill - at 7:am in the morning pressing billing depart where minutes later a lady whose first name I have - picked up and reviewed my bill and said yes in fact there was a mistake - that I have unlimited internet - and that is in fact what I was led to believe that I had subscribed to and s

Charged originally $a month for unlimited internet, now trying to charge us $a monthWe called in and they claimed it was a month promotion that we signed up forI asked for a copy of the recorded phone call where they supposedly told me about thisTo no availThey then told me they sent over paperwork that said thisNot true at all!! I asked to cancel and they said there was a fee!? We want our unlimited internet at the original quoted price and charged price of $65! They said they could lower the charge if we signed up for an additional year!?

Terrible businessIt mentions on their website that their employees listen to their customers Its exactly the opposite , terrible customer service Representative on the phone said I was getting at $discount on my home phone and threatened me that if I didnt like it, she could put it back to the regular rate Nice one [redacted]

I have contacted cogeco many times to get the final bill, each time I get a different price. Each time I call there is a min of 20 hold. I asked to speak to a supervisor to get the final bill confirmed. I got the price and paid it. I just got a letter in the mail today oct 29 the last day my internet was paid/disconnected sep 8th. The letter I got said billing date oct 19th total amount due -$2.27 with no due date. These people keep giving me the incorrect information and causing me to keep calling sometimes on hold for 45 minutes but never less then 20.

On Feb 11th moved services to [redacted] returned all equipments on 11th as confirmed process and any fees outstanding both with call center staff and at storeThey all confirm just final bill for tivo mini $However they move to [redacted] did not go smoothlyIt work for one day then got disconnected for all telephone,internet and [redacted] tvAll because one company is blaming the other of getting wrong informationNow I have no services for anythingSince Feb 13th I have been calling [redacted] and CogecoToday I find out Cogeco is charging me early termination fee for tivo boxThey said it was free for one yr so I have to have services for yr The bill will be sending out shortlyAnd because of this both [redacted] and Cogeco are blocking me from signing up services with 3rd parties like [redacted] or [redacted] , most would search to see if services is available or not then get back to me as not possible

Charged originally $a month for unlimited internet, now trying to charge us $a monthWe called in and they claimed it was a month promotion that we signed up forI asked for a copy of the recorded phone call where they supposedly told me about thisTo no availThey then told me they sent over paperwork that said thisNot true at all!! I asked to cancel and they said there was a fee!? We want our unlimited internet at the original quoted price and charged price of $65! They said they could lower the charge if we signed up for an additional year!?

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