Coinbase, Inc

Complaint: ***I am rejecting this response because:
The delay is no longer acceptable, and I would like to change what I am requesting from Coinbase To recap: Coinbase took a huge amount of personal information from me (name, address, phone, email, social security number), linked their company to my bank account, and took a photo of my driver's license They then immediately denied me access to the account I created, without reason or explanation
I understand technology companies have growth issues; I have been a venture capitalist for years I understand coinbase is supposed to be a reputable company; A good friend was one of the first employees But, taking someone's very personal information and then ignoring them for two months is not OK
I no longer want access to my account, and I no longer care why you blocked me I want a notarized lettered from an Officer of the Company, certifying that all of my personal information has been destroyed
Sincerely,*** ***

Hi Mr***,
We sincerely apologize for the delay regarding this issueWe can confirm that your case has been escalated to our European payments team, and they are working hard with our bank partners to resolve this issueAs soon as they have an update, we will respond to you in Case No
***

Hi Mr***, Thanks for writing inWe're sorry to hear about the problems with identity verificationAs a regulated financial services company, we must comply with local and federal regulations which require us to verify our user's identities when certain thresholds are crossedAfter taking a
look at your account, it appears that you have successfully passed identity verificationShould you require further assistance, please don't hesitate to reach out to usThank you!

Complaint: ***I am rejecting this response because: thank you for further looking into the issue I will not close this Revdex.com case until there id's resolution I look forward to your response. Sincerely,*** ***

Hi Ms***, Thanks for writing inWe understand that you're writing in about Bitcoin CashPlease refer to our recent blog post regarding BCC *** We also responded to your support ticketShould you require further assistance, please
don't hesitate to reach out directly to that emailThank you!

Hi Mr***
Thanks for writing inWe were unable to locate a Coinbase account with the email address you providedPlease write in with the email address associated with your Coinbase account, and we would be more than happy to assistThank you!

Hi Mr***,Thanks for your patience while we resolved this issue.A credit has been issued to your GDAX account in relation to the June 21, ETH-USD market eventThe funds are now available in your ETH-USD account balance.You can see your credit amount and the calculations used to determine
this by visiting: ***If your account encountered a default (amount owed) due to a margin call during this market event, this default is now cleared and trading is available for your account again at this time

Hello *** I am sorry for the issues your son experienced with his accountCoinbase is frequently the target of identity thievesAnd I am sorry but we can't process refunds on our endYour bank should be able to recover the funds via your fraud reportWe did contact you via case *** in
which we did give some advice on how to move forwardHere are some of the last emails sent: Hi ***Thanks for reaching out and I'm sorry to hear this happenedCoinbase is frequently the target of identity thieves and it's likley that your son's financial credentials were compromised if he did not authorize the purchasesPlease report any unauthorized transactions on ***While we cannot process refunds on our end, your bank will be able to recover funds via your fraud report.Once you've reported via the link above and to your bank, our system will make sure these financials are not used going forward on our platformPlease keep in mind that in order to verify your bank account in our system someone would have required access to his bank or card login credentialsWith this in mind, I recommend immediately changing the banking passwords and notifying the bank that there may be potentially fraudulent transactions on your account.Please let me know if I can help with anything else, and thank you again.***Coinbase Support And Hi ***Thanks for letting me knowI understand your reluctance to enter information inThe good news is that even if you don't, when your bank issues the card reversals directly to us for the day period to recover the funds for your son the card will be blacklisted and be unable to be used on our platform going forward.If you have any further questions, please get in touch any time.Thanks,***Coinbase Support

We contacted Mr*** about his account in case ***We completely understand his frustration, but there was a maintenance that had to happenSo we sent out a total of four emails attempting to give our customers as much warning as possibleIf there was any way this could have been handled,
please know we would have done soThat being said, we will be crediting your account $to cover any fees from the canceled tradeAnd here is the last email that was sent regarding the situation. Thanks for your feedback and sorry about frustrationIn this case, the scheduled maintenance needed to be performed quickly, so we gave as much notice as possible in advance with two emails to all GDAX customers, two additional emails to customers with open margin positions, and Status Page and Twitter updates.I can certainly respect your opinion about wanting to be informed of scheduled maintenance as far in advance as possible, and I agreeWe'll offer advance notice for these situations further in advance, when technical conditions allow us to have a longer lead timeSorry for the inconvenience caused

Hi Mr***,
Thanks for writing inIt looks like a member of our support team is currently engaged with you in Case No***We sent you an email on 8/Should you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Complaint: ***I am rejecting this response because:
They asked me to create new account, which I did and I FINALLY because of the Revdex.com and The Pressure from the Revdex.com received my BitCoins BUT nothing in my new account works and it also has my credit cards and bank account tied upI truely are beginning to hate that I EVER SIGNED UP TO COINBASE WORST COMPANY TO DEAL WITH EVER!!!! BEWARE if you are thinking of doing business with COINBASE, DON'T
COINBASE RELEASE MY ACCOUNTS AND FIX MY NEW ACCOUNT!
Thank you Revdex.com
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Date Sent: 7/31/4:39:PM
Complaint: ***I am rejecting this response because:
I have now been waiting for weeks and this matter is still unresolved
Furthermore, all Coinbase seem to be doing is telling me the same thing without simply paying me what I am owed
Until I have been fully paid and compensated for this whole situation, this matter will be unresolved
Sincerely,*** ***
Sincerely,*** ***

Hi Dr***
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears that a member of our support team has resolved your issue in Case No***Should
you require further assistance, please don't hesitate to reach out directly to that email

Hi Mr***,
Thanks for writing inWe regret to inform you that after further review, we will be unable to restore access to your account due to violations of our terms of servicePlease note that while we aren't able to offer our exchange services, we have not blocked access to any of your
funds

Hi Ms***,
Thanks for writing inUnfortunately, buys/sells cannot be enabled in your account until you complete identity verification here *** Please kindly note that access to your funds are not restricted and you may move your digital currency to another wallet address at any timeIf you are having problems with ID verification, please respond to CaseNo*** with details on which part of the ID verification process you are having trouble with

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
I am rejecting this response because:it doesn't resolve the issueI didn't deposit from Coinbase I deposited from gdaxI responded to the ticket and have not received a responseThe money is missingIf it was sent to Gdax where was it spent? Sincerely,*** ***Sincerely,*** ***

Hi Mr***,
Thank you for contacting CoinbaseAfter examining the details in your case, it looks like BitPay returned your refund to the wrong addressWhile Coinbase is able to credit users due to payment bugs and other bugs within our platform, we are unable to issue refunds due to a third
party errorShould you require further assistance, please don't hesitate to reach out directly to Case No***

Like I said, I was the one that brought this issue to your attention and asked for my account to be closed and a full refundIf you are going to run something like this you should be able to see where the funds are going and that it's safe and legalI've done talked to a lawyer and was told that you are in the wrong and I should file a lawsuitAnd if I have to file a lawsuit just to get my money back on something YOU let happenYou can be sure that I will be calling the government everyday and make sure that you are investigatedYou already got the IRS looking into you so I'm sure the government would like to know that you don't even know where funds are goingSEE YOU IN COURT!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello,I apologize for any confusion or miscommunication regarding this issue! After reviewing your account activity and the transaction in question, we do not see any evidence of unauthorized activity in your Coinbase accountThe IP address and device used for the transaction match previous activity in your account, and there is no evidence on our end that any security measures were compromisedThank you for your time!