Coinbase, Inc

Hi Mr***, Thanks for writing inA review of your response, however, reveals no new information and our position standsWe've already credited your account appropriatelyIf you have further concerns, we would kindly refer you to our user agreement Section which states, "Coinbase does not guarantee the availability of its Conversion Service, and the act of purchasing supported Digital Currency from Coinbase does not result in a guarantee that you may sell your supported Digital Currency to Coinbase."

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe've fixed the issue, and full functionality has been restored to your accountPlease let us know
if there's anything else we can help you with

Hi Mr. ***
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe have escalated your case to one of our specialists for reviewThey will reach out to you
when they have completed a review of your accountThank you for your patience

Hello,Thank you for the helpAs an updateThey came back to me and the problem is now fixed.Best,***

Hi again,We have reviewed Mr. ***'s account, and everything according to our data indicates that there should be no money that is currently owed to Mr. ***If he would like, we can provide a secure portal for him to share a copy of his most recent bank statement for his bank account ending in *** displaying both the withdraw for $on or after 5/18/2016, and no credits back into his account as of todayWe would need that information in order to move forward with assisting Mr. *** as everything on our end indicates there is no money owed to Mr. *** at this time.Thank again for your cooperation and understanding with this matter, and please let us know if you would like for us to provide that portal for you to share that information with us

Complaint: ***I am rejecting this response because: in the two weeks it took you to respond, somebody corrected the issueYou can read in the forums on your website if you want to know more about the problems that users have with your company and it's bad business practices
I will be filing another complaint soon about not allowing users to withdraw all their fundsMaybe that too will prompt the company to change another of it's unethical behaviors
Keep an eye out for itMaybe a quicker response would get a better reaction
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I already responded with the orderID: *** *** *** Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThanks all (Revdex.com and Coinbase Support and Bill) for the help, the problem is not solved yet, but I hope that I will be helped
Sincerely, *** ***

Hi Mr* ***,
Thanks for writing inWe need the wire tracking numbers to locate the transfers you sentWould you mind responding to Case No.*** with the information requested? Thank you!

Hello Mr***, I am sorry for the trouble accessing your account and also the delay in a customer support agent getting back to you.We have confirmed that this is an issue on our end and our payments team is looking into the issueWe did email you about your account in case ***We are
hoping to have this matter resolved shortly, and we will be in touch as soon as we have more information.Again, I am very sorry for the problems with your account

Hi and good day
I'd like to inform you that this complaint has been resolved! I would therefore request to close this complaintThank you very much
Sincerely,

Hi Mr***,
Thanks for writing inWe're sorry to hear that your account was temporarily restricted after your recent vacation to CubaAs a US corporation, Coinbase must follow and act in accordance with established federal guidelines set by the United States Department of the TreasuryThank
you for your patience while we conducted a review of your accountWe're pleased to let you know that full functionality has now been restored to your accountPlease let us know if there's anything else we can help you with

Hello Mr***, I am sorry for the continued troubles with the accountOur payment team is aware of the issue on your account and is investigating but it takes timeI can't give an exact time table on when this will be resolved, but look to resolve issue like this as quickly as possible.As soon as we have more movement with your case, we will contact you again in case ***.Again, I am sorry for the issues getting into your account

Complaint: ***I am rejecting this response because:
From the CONSUMER:
Sent 9/6/4:24:AM
Complaint: ***I am rejecting this response because:
The original case number active is ***
I've not been given any explanation other than the above which yet again gives me no further date of when my money will be returnedI have not had any response to my repeated requests for an update on any tickets raised explaining when to expect my moneyIf withdrawals are not working and you are allowing so many other users to fall victim to this then this is deception saying our money (which we depend on as a family) is arriving at a set date but in fact doesn't turn up and no explanation or time of arrival is given.
Not only was the money required urgently but it was taken out at a very low point of the crypto currency due to it been urgentAs a result I not only don't have my money or an expectation of when to expect it but I've potential totally lost 2x the money invested.
Until this is resolved I'll continue to make many other users aware on social media that you are not working within the law and are deceiving users.
*** ***
Sincerely,*** ***

Hi Ms***,
Thanks for writing inYou sent ~BTC to your Coinbase wallet, and this is the amount of BTC that was delivered to your accountThe change in the US dollar equivalent is due to fluctuations in the market value of BTC, rather than any change in the amount of BTC transactedWe strive to complete transactions as quickly as possibleHowever, we cannot insure against fluctuations of the BTC/USD market

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canCoinbase is prohibited by law from doing business (Cuba) per the sanctions imposed by the
U.STreasury Department's Office of Foreign Assets ControlAs a result, we unfortunately had to temporarily disable your account until we received confirmation of that you do not actually reside in CubaIt looks like this issue has now been resolvedThank you so much for your patience and understandingShould you require further assistance, please don't hesitate to reach out directly to us

Hi Mr***,
Thanks for writing inIt appears that you are currently communicating with our GDAX team in Case No***On July 12, 2017, we requested more clarity with your issue so that we can better understand how we can assistSpecifically, we asked that you elaborate on what you mean
by the statement "I then quickly took a short position which I do not see." We'll need a little more info here to understand the issue pleaseWe don't understand what you mean by "which I do not see"What was the expected behavior that you anticipated and what actually occurred? We look forward to hearing back from youPlease respond directly to Case No***Thank you!

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we can It appears that your issue was resolvedShould you require further assistance, please don't
hesitate to reach out directly to Case No***

Complaint: ***I am rejecting this response because: I have tried several times to jump through the hoops Coinbase now wants me to do to take my money out of my account with themI followed the link they did provide but my information was rejected againI want all the money in my account with Coinbase to be put back in my bank account they originally took it out from
They need to unblock my account.
To start I will be filing a complaint with Attorney General & Federal Trade Commission if this does not get resolved quickly
REASON FOR ALLEGATION FOR CRIMINAL THEFT:
When I initially established my account at Coinbase I submitted information on my identity included my drivers license and other verifying documentsThe information I submitted to Coinbase in establishing my account was sufficient for them to approve my account, authorize me to send money to my Coinbase account, and permit me to purchase cryptocurrency’sNow, I have been in formed while the information I provided them on my identity was sufficient enough to give them my money and invest with them, it is now NOT sufficient enough for me to sell my holdings and remove my money from my accountI am not asking for the money to be sent anywhere but to the account it originated from.
Holding my money in this way is tantamount to fraud and criminal theft. Sincerely,*** ***

We contacted Mr*** regarding his account in case ***In that case we were trying to gather more info from Mr*** to see if we could track down the funds as well as try and understand exactly what happenedWe asked for some more details so we can investigate everything properly
and try and come to a conclusionThis is the email that was sent out:
Hi ***,
Can you please give us some details on the transfers or orders you feel as missing from your account?
Was this a bitcoin transfer? A USD transfer? What were the amounts? When were they transferred? To where were they transferred from where?
And details you can give would be much appreciatedI very much look forward to assisting you