Coinbase, Inc

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe've fixed the issue, and full functionality has been restored to your accountPlease let us know
if there's anything else we can help you with

Complaint: ***I am rejecting this response because:
I am rejecting this response because:it doesn't resolve the issueI didn't deposit from Coinbase I deposited from gdaxI responded to the ticket and have not received a responseThe money is missingIf it was sent to Gdax where was it spent? Sincerely,*** ***Sincerely,*** ***

Hi Mr* ***,
Thanks for writing inWe need the wire tracking numbers to locate the transfers you sentWould you mind responding to Case No.*** with the information requested? Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThanks all (Revdex.com and Coinbase Support and Bill) for the help, the problem is not solved yet, but I hope that I will be helped
Sincerely, *** ***

Complaint: ***I am rejecting this response because:
I already responded with the orderID: *** *** *** Sincerely,*** ***

Hello,Thank you for the helpAs an updateThey came back to me and the problem is now fixed.Best,***

Hi Mr. ***
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe have escalated your case to one of our specialists for reviewThey will reach out to you
when they have completed a review of your accountThank you for your patience

Like I said, I was the one that brought this issue to your attention and asked for my account to be closed and a full refundIf you are going to run something like this you should be able to see where the funds are going and that it's safe and legalI've done talked to a lawyer and was told that you are in the wrong and I should file a lawsuitAnd if I have to file a lawsuit just to get my money back on something YOU let happenYou can be sure that I will be calling the government everyday and make sure that you are investigatedYou already got the IRS looking into you so I'm sure the government would like to know that you don't even know where funds are goingSEE YOU IN COURT!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hi Mr***,
Thank you for contacting CoinbaseAfter examining the details in your case, it looks like BitPay returned your refund to the wrong addressWhile Coinbase is able to credit users due to payment bugs and other bugs within our platform, we are unable to issue refunds due to a third
party errorShould you require further assistance, please don't hesitate to reach out directly to Case No***

Hi Mr***,
Thanks for writing inWe're sorry to hear that your account was temporarily restricted after your recent vacation to CubaAs a US corporation, Coinbase must follow and act in accordance with established federal guidelines set by the United States Department of the TreasuryThank
you for your patience while we conducted a review of your accountWe're pleased to let you know that full functionality has now been restored to your accountPlease let us know if there's anything else we can help you with

Hi Mr***,
Thanks for writing inIt appears that you are currently communicating with our GDAX team in Case No***On July 12, 2017, we requested more clarity with your issue so that we can better understand how we can assistSpecifically, we asked that you elaborate on what you mean
by the statement "I then quickly took a short position which I do not see." We'll need a little more info here to understand the issue pleaseWe don't understand what you mean by "which I do not see"What was the expected behavior that you anticipated and what actually occurred? We look forward to hearing back from youPlease respond directly to Case No***Thank you!

Hello Mr***, I am sorry for the continued troubles with the accountOur payment team is aware of the issue on your account and is investigating but it takes timeI can't give an exact time table on when this will be resolved, but look to resolve issue like this as quickly as possible.As soon as we have more movement with your case, we will contact you again in case ***.Again, I am sorry for the issues getting into your account

Hi and good day
I'd like to inform you that this complaint has been resolved! I would therefore request to close this complaintThank you very much
Sincerely,

Complaint: ***I am rejecting this response because:
From the CONSUMER:
Sent 9/6/4:24:AM
Complaint: ***I am rejecting this response because:
The original case number active is ***
I've not been given any explanation other than the above which yet again gives me no further date of when my money will be returnedI have not had any response to my repeated requests for an update on any tickets raised explaining when to expect my moneyIf withdrawals are not working and you are allowing so many other users to fall victim to this then this is deception saying our money (which we depend on as a family) is arriving at a set date but in fact doesn't turn up and no explanation or time of arrival is given.
Not only was the money required urgently but it was taken out at a very low point of the crypto currency due to it been urgentAs a result I not only don't have my money or an expectation of when to expect it but I've potential totally lost 2x the money invested.
Until this is resolved I'll continue to make many other users aware on social media that you are not working within the law and are deceiving users.
*** ***
Sincerely,*** ***

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canCoinbase is prohibited by law from doing business (Cuba) per the sanctions imposed by the
U.STreasury Department's Office of Foreign Assets ControlAs a result, we unfortunately had to temporarily disable your account until we received confirmation of that you do not actually reside in CubaIt looks like this issue has now been resolvedThank you so much for your patience and understandingShould you require further assistance, please don't hesitate to reach out directly to us

Hello Mr***, I am sorry for the trouble accessing your account and also the delay in a customer support agent getting back to you.We have confirmed that this is an issue on our end and our payments team is looking into the issueWe did email you about your account in case ***We are
hoping to have this matter resolved shortly, and we will be in touch as soon as we have more information.Again, I am very sorry for the problems with your account

Hi Ms***,
Thanks for writing inYou sent ~BTC to your Coinbase wallet, and this is the amount of BTC that was delivered to your accountThe change in the US dollar equivalent is due to fluctuations in the market value of BTC, rather than any change in the amount of BTC transactedWe strive to complete transactions as quickly as possibleHowever, we cannot insure against fluctuations of the BTC/USD market

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I provided the best information I had availableBitcoin is not different from using cash and I cannot remember what I did with money I took out the atm last week, last month or months agoRegardless of suspending my ability to buy bitcoins, Why haven't I gotten my money in my wallet back on GDAX? Why hasn't anyone responded to any of my messages via the mentioned *** ticket or any of the other new tickets I submitted? Why hasn't anyone responded to me on twitter, facebook, reddit? You just ignore your cutomers?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi Mr***,
Thank you for contacting CoinbaseI sincerely apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canYou should have received an email today with instructions on how to complete a
password reset on a new unverified devicePlease wait hours before you begin the processIf there's anything else we can help you with, please let us knowThank you!