Coinbase, Inc

Hi there,
Thanks for reaching out. We have been in contact with Ms. [redacted] via internal support case # [redacted]4. In this cases Ms. [redacted] informed us that she sent funds to another website and the funds did not complete there. Here is the receipt of those funds being sent, and we can see that this...

transaction has completed: [redacted]
Furthermore, our records indicate that this transaction may have been involved in online gambling. Please be aware that pursuant to Appendix 1 of our User Agreement, Coinbase Services may not be used in connection with online gambling (https://www.coinbase.com/legal/user_agreement). If you have sent funds to an online gambling site or have received proceeds from online gambling, please be aware that this is a violation of our Terms and we respectfully request you cease such activity, or her account may be closed. 
We hope that answers the question. Please let us know if you need anything else and thank you for your time.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. On 7/24, we responded to your support ticket informing you that we were unable to find a bank wire with...

the information you provided. We advised you to ask Bank of America for Federal Reference number if it was indeed a bank wire. If it is actually an ACH transfer, please ask Bank of America to recall or dispute the transfer, and it will automatically be returned to your bank account.

Hi Mr[redacted],
Thank you so much for your patience while we worked on fixing the issue preventing the bitcoin from being deposited into your Coinbase account. We're happy to report that the issue has been resolved, and the transaction has been successfully processed. We've responded to your support ticket on 8/9/17. Please let us know if you have any additional questions or concerns.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, after having been made whole again, please still close my account ASAP.
From the consistent unique misspelling of my last name between this correspondence and the last Coinbase correspondence, it sure looks looks the Revdex.com escalated my complaint leading to a prompt resolution.
After reading about many similar experiences of others, and my experience with a very delinquent/unresponsive customers service desk, I will be taking the advise of https://www.reddit.com/r/Bitcoin/comments/6155sa/i_too_made_the_switch_from_coin...⇄  It is very frustrating being told actions are being taken and being left totally in the the dark about when issues will be resolved or what the options are for escalating.  
As stated, going on an Easter Hunt for locating a help desk number is not acceptable for any company acting in the capacity of an exchange. I will still remain firm on my position that the online "Coinbase ID Verification Process" is busted and broken.  Customers should not have to try 20+ times to get their drivers license or national ID card to upload on three different computing platforms and multiple lighting conditions.  A person could have easily confirmed I was me. Your company has lost my trust.
Sincerely, 
[redacted]

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. A member of our support team reached out to you earlier today in Case No. [redacted] to help...

troubleshoot the issue. Please follow the instructions contained in the email to move your case forward. Thank you!

Hello Mr. [redacted], Coinbase may initiate closure of a customer account(s) for a number of reasons including, but not limited to, engaging in prohibited activity as defined in our User Agreement:[redacted]It looks like it you may have violated the terms under:Appendix 1: Prohibited Use, Prohibited Businesses, and Conditional Use.I am sorry for any inconvenience, but at this time, all that can be done is to use another exchange for their wallet services.

Hi Mr. [redacted],
Thanks so much for your response. Your rejection to our initial response, however, did not include any new information, and our initial response to your case stands. A thorough review of your account does not reveal any evidence of overcharges. We are unable to provide details in this public thread, but you may see a detailed history of your transfers here: [redacted] You will see that the charges you are referring to, while being the same amount, occurred on different days and times, and as such, are not considered to be double charges.

Ive received no emails from you. I have contacted my cc issuer and they have resolved this issue without your support. I have so many folks contacting me on Facebook and Twitter asking what to do about your company. You guys  need help. You can't be handling customer's funds and not following up when they need help. Shameful
 
Betters Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Mr. [redacted], Thanks for writing in. The ACH bank transfer system typically takes 7-10 days (depending on the timing of weekends) to complete after initiating a purchase.  You may see the funds immediately debited from your bank account when you initiate the transfer, but the funds will...

not be transferred to your wallet until your payment has finished moving between the banks and clears in our bank account.It looks like the transfer you're writing in about has completed within this time frame. Please let me know if you have any additional questions or concerns.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Date Sent: 8/31/2017 12:32:21 AM
Complaint: [redacted]I am rejecting this response because:
I'm getting the exact same response as the person in support sent me 2 weeks ago. I had asked to explain why : 
"
I guess where I'm confused is that I only have one withdrawal (ID : [redacted]) on the GDAX records for bitcoins that totals the previous 2 deposits before
 
it ( ID: [redacted] [redacted]) + the little profit I made while trading (~0.0042 BTC). The withdrawal amount was only
 
~0.026 BTC and that left me with no money in either BTC or USD on GDAX. In the history for GDAX too, you can see that in August 12th, I never withdrew my money at all but the
 
balance shows zero on the two sell orders ([redacted] , [redacted]) although theres no records of any withdrawals that day.
 
The balance should have shown at least 0.026 after I transferred in .01 BTC more IF my account had been correctly credited from the match right before it (ID : [redacted]
 
[redacted]) but the balance comes out only to the exact amount I deposited in (0.01BTC). The only time I did transfer empty it was at the end of August 15 and if you add it all up, the
 
total only equals the amounts I deposited on that same day plus the small profits of that day only, not the ones made before. And my coinbase shows no records of any withdrawals or
 
added funds to that amount on August 12th. The excel does show me the sales went through and that it was credited, but my wallet history and balance history on GDAX and Coinbase
 
both doesn't have any records of funds being credited to my account. If screenshots make it easier to see what I'm talking about, let me know and I'll send them right away if you want
 
them. Sorry if I'm missing something on my end but the balances didn't add up to me. If you can tell me why the balance shows zero with no withdrawals but two deposits with successful
 
sale trades, I'd much appreciate that. Thank you once again."
Thats the part im most confused on. Anyone can make an excel, but the history of transactions didn't add up for me. If you can explain the above for me, I would happily close the ticket and complaint. Thank you.
"Sincerely,[redacted]
Sincerely,[redacted]

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear about the issues with this transfer. We checked with our payments team, and there is no deposit in the system that matches your Coinbase account. The funds were likely returned or is stuck at some intermediary bank. Please have your bank...

run a trace. Since SEPA transfers are a push-only type of payment, only a sending bank can effectively trace it. Please let us know if there's anything else we can do to help.

Hi again,
 
It sounds like Mr. has lost access to his email, which is why he cannot sign in. In that case he will need to create a new coinbase account, and for him to also complete the ID verification on the new account. Once he has done that, he can reach out to us through his open support ticket #[redacted]3 and we will be able to help him migrate his account so that he will be able to access his funds. Thank you for your patience with this process and please let us know if you need anything else.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: NO WAY - -UNLESS YOU HAVE AN I.T. EMPLOYEE TLEPHONE ME AND WALK ME THROUGH THE COMPLICATED STEPS
 
TO ACCOMPLISH THE SEVERAL  TASKS/HOOPS YOU WISH ME COMPLETE.  YOUR INFORMATION IS ONE BIG SURPRISE TO ME ????
 
Sincerely,[redacted]

Hi Mr. [redacted],
Thank you for contacting Coinbase. We're sorry to hear about this missing wire. Sometimes, wires are not automatically matched if there is a name mismatch, or if it arrives without your unique REF number. To better assist you, would you mind responding to Case No. [redacted] with the...

requested information so that we can track this down of you? Thank you!

Hi Mr. [redacted],
We sincerely apologize for the delay regarding this issue. We can confirm that your case has been escalated to our European payments team, and they are working hard with our bank partners to resolve this issue. As soon as they have an update, we will respond to you in your open...

support ticket. We appreciate your continued patience, and apologize for any inconvenience that this may have caused.

Complaint: [redacted]I am rejecting this response because:
It has been three business days and the $7,000 has still not been credited back to my bank account. I would like some confirmation / wire tracking number so that I can contact the issuing bank and try to figure out why it hasn't landed in my account. 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, Coinbase need to sort out their business model so it doesn’t take 6 weeks to reply to an email.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you Lord [redacted] offered me your help I am the daughter of [redacted] Sadly she died from complications in her illness. And the people of coinbase are helping me thanksSincerely, [redacted]