Coinbase, Inc

Hi Mr. [redacted],
We sincerely apologize for the delay regarding this issue. We can confirm that your case has been escalated to our European payments team, and they are working hard with our bank partners to resolve this issue. As soon as they have an update, we will respond to you in your open...

support ticket. We appreciate your continued patience, and apologize for any inconvenience that this may have caused.

Hi Mr. [redacted], Thanks for writing in. The ACH bank transfer system typically takes 7-10 days (depending on the timing of weekends) to complete after initiating a purchase.  You may see the funds immediately debited from your bank account when you initiate the transfer, but the funds will...

not be transferred to your wallet until your payment has finished moving between the banks and clears in our bank account.It looks like the transfer you're writing in about has completed within this time frame. Please let me know if you have any additional questions or concerns.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After about 7 days, a support from coinbase contacted me back and transfered all of my LTC from [redacted] account into my coinbase account so that I can moved LTC out before succesfully closing the account from coinbase. Within this 7 days, alot of nervous and stress because we are talking about 65000 usd in asset. I hope coinbase company improve a customer support service to customers. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
It has been three business days and the $7,000 has still not been credited back to my bank account. I would like some confirmation / wire tracking number so that I can contact the issuing bank and try to figure out why it hasn't landed in my account. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: NO WAY - -UNLESS YOU HAVE AN I.T. EMPLOYEE TLEPHONE ME AND WALK ME THROUGH THE COMPLICATED STEPS
 
TO ACCOMPLISH THE SEVERAL  TASKS/HOOPS YOU WISH ME COMPLETE.  YOUR INFORMATION IS ONE BIG SURPRISE TO ME ????
 
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: the purchase was made on 5/17/19 ( I have attached screenshot that shows so to the message response) and that sounds good to me. Please send the portal where I can show the evidence that I never received the refund for that payment. Thank you
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi Mr. [redacted],
Thanks for writing in. It looks like a member of our support team has resolved this issue for you. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Complaint: [redacted]I am rejecting this response because:
The original case number active is[redacted]
 
I've not been given any explanation other than the above which yet again gives me no further date of when my money will be returned. I have not had any response to my repeated requests for an update on any tickets raised explaining when to expect my money. If withdrawals are not working and you are allowing so many other users to fall victim to this then this is deception saying our money (which we depend on as a family) is arriving at a set date but in fact doesn't turn up and no explanation or time of arrival is given. 
Not only was the money required urgently but it was taken out at a very low point of the crypto currency due to it been urgent. As a result I not only don't have my money or an expectation of when to expect it but I've potential totally lost 2x the money invested. 
 
Until this is resolved I'll continue to make many other users aware on social media that you are not working within the law and are deceiving users. 
 
[redacted]

Hi Ms. [redacted]
Thanks for reaching out to us. We're sorry to hear about the trouble. We'd love to help, but were unable to locate a Coinbase account with the email address [redacted]. We'd need you to write in with your email address associated with your Coinbase account in...

order to help. Thank you!

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We've escalated your case to a specialist. To move your case forward, please verify your identity...

here [redacted] Once your identity has been verified, you should regain full functionality to your account. Thank you!

Complaint: [redacted]I am rejecting this response because:
It has been over 6 weeks now since the initial bank transfer request. The company responded after Revdex.com got in touch with them but didn't specify much detail other than that they would be in contact once they have an update on the situation - it has been 4 days now since the company said this.
Sincerely,[redacted]

Hello Mr. [redacted],
I apologize for the trouble with your account! I just followed up with you in support case #[redacted]. If you require further assistance, please respond to that support case and I would be happy to assist! Thank you for your time.

Complaint: [redacted]I am rejecting this response because: Just for clarification. Is an ID required to have an account with you? Because I opened an account with out one and used it for several weeks. Why now has my account been closed for no reason? I will take your response of requiring ID (from me when its not required in the first place) and asking me to move my money to another wallet as your unwillingness to resolve this issue. Sincerely,[redacted]

We contacted Mr[redacted] about his account in case [redacted]. We were getting through a back log of cases, so it took longer than anticipated to contact him. By the time we contacted him, it looks like he was able to make a few sends from his account without any problem. If he is still running into...

trouble, we asked for a screens shot of what he is seeing so we can investigate further. Here is the email we sent him:
 
Hello Mr. [redacted],
I apologize for the delay in responding to your email. We have had a high volume of emails and we are making our way through them as fast as we can.
When I look at your account, I can see sends on your account. I can see two sends on the 13th and another one on the 16th. Are you still running into trouble sending and receiving bitcoin.
If so, can you send me a screen shot of what you are seeing on your end?
Once I have more information, I can investigate further.
Again, sorry for the late reply and for the difficulty you have been having with this process.

Hey Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. It appears that your issue was confirmed to be resolved as of 7/21/17 in Case No. [redacted] We...

appreciate your patience as we worked to resolve this for you.

Hi Mr. [redacted], Thanks for writing in. It looks like the wire was successfully returned to your bank account. If there's anything else we can look into for you, please let us know. Thank you!

We contacted Ms. [redacted] in case [redacted] about her account. We asked that she upload a copy of her ID and self shot. Once that was done, we had another team review the account. Unfortunately, it was deemed (after review) that we would not be able to let Ms. [redacted] continue buying and selling bitcoin in Coinbase. Although she can no longer buy or sell, we have not blocked her from accessing her funds and she can send the funds in her Coinbase wallet to another exchange. Here is the email that was sent to let her know she was ineligible: Hello, [redacted].A manual review has determined that you are not eligible to use the Coinbase platform to purchase digital currency. We're sorry for any inconvenience that this may caused.We regret that we are not able to supply you with any additional information.Please note that we have not blocked access to any balance currently in your Coinbase account. While we can no longer process buy orders via our banking relationship, you may withdraw these funds at any time.Again, I apologize for any inconvenience this has caused you.