Coinbase, Inc

I would also like to document that just a few minutes ago I looked at the coinbase price using safari. It was $1881 and the price on the mobile app which is also $1881. Yet when I make transactions, as you know, they claim a "bug" in the mobile device prevents it from displaying the correct price. 
If the company refuses to refund me the difference on all transactions I do want to escalate this case. It would seem that this "bug" occurring over months continues to look like a scam. 
this point continues to be reinforced due to the following: 
1) each transaction they always charge more (when it's possible the fluctuations in BTC could make it less) 
2) this has happened for months 
3) they claim it is a glitch with the mobile app but when I compare it to the internet via safari/forefox, the price on the app MATCHES that online.

Hi Ms. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We are currently investigating the reason for the delay, and can assure you that our specialists are...

aware of your case and are working hard to resolve it. We sincerely apologize for any inconvenience this is causing. One of our specialists has responded to you in Case. No. [redacted]. We will respond directly to that thread once we have an update for you. Thank you so much for your patience.

Hi Mr. [redacted],
Thanks for writing in. It looks like a member of our support team has resolved this issue for you. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you Coinbase! That'd be cool to work with you guys part time and stay fresh on cryptocurrencies. Sincerely, [redacted]

Hello Mr [redacted],
I sincerely apologize for our inability to get to your support request in a timely manner. I have just followed up with you in support case [redacted]. Please reply directly to that support ticket if you need any further assistance. Thank you for your time and patience!

Hi there,
 
We have been in contact with Mr. [redacted] via internal support case # [redacted]. In this case Mr. [redacted] let us know that he sent bitcoin funds to Coinbase's internal fees wallet. Once we were able to investigate this and see that this is what happened, we were able to credit Mr....

[redacted] for these funds he erroneously sent to us. He should be aware that if he were to do this in the future, he would be at risk of losing his funds. We hope that helps, let us know if you need anything else and have a great day.

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We responded to your email on 8/7 asking for more details regarding the funds you claim are...

missing. Please provide additional details such as the hash number, exact amounts, date you sent it, and the recipient. You can respond with details by replying to Case No. [redacted]. We look forward to helping you track down these funds. Thank you!

Complaint: [redacted]I am rejecting this response because:
I contacted Metropolitan today. They received the reversal request from [redacted]. They also confirmed that they sent the reversal request to Coinbase. 
You should have the request from Metropolitan today (7/13/17) !
* Can you make sure someone finds it asap and responds to Metro with the approval to return my money ?! 
It is now going on 6 weeks that my money has been in limbo !
Case No. [redacted]
 
Sincerely,[redacted]

Hi Mr. [redacted]
Thanks for writing in. We're sorry to hear about the issues you're currently having with access to your account. We aren't able to locate any support emails from you. Did you write in with another email address? If you still need help, please submit a support ticket here:...

[redacted] Thank you!

Hi Mr. [redacted],
We don't currently have a specific timeline, but we are optimistic that the issue will be resolved shortly. Thank you for your continued patience.

Initial Business Response /* (1000, 7, 2015/11/19) */
Hello,
Unfortunately Mr. [redacted] was caught up in an error that prevented his sell order from completing in a timely manner. As Mr. [redacted] stated on Friday, October 9th, 2015 at 11:30 he sold 1.XXXXXXX BTC for $466.68 USD and the money did not...

arrive in his account at the stated time. It looked like from our end everything had been fixed on the 24th, so [redacted] informed Mr. [redacted] that his order should complete on Thursday, October 29th, in addition to compensating him with $75 in bitcoin.
Unfortunately the same error prevented the sell order from completing on Thursday, October 29th, and it did not complete until Nov. 11th.
While we do understand that Mr. [redacted] would like to be compensated for his time, we do think that providing another $466.68 on top of the $75 that we compensated him in good faith would be excessive. If Mr. [redacted] reaches back out to us through that same ticket he has open, or at [redacted]@coinbase.com or through our web portal https://support.coinbase.com/customer/portal/emails/new we would be happy to come to an amicable solution with him.

Complaint: [redacted]I am rejecting this response because: this is the reply I have been getting now for +/- 4 months. They have frozen my account, I did everything they asked me to do to open a new account so my investment positions can be transferred to my new account but nothing still has happened. It is absolutely unfair to me as their customer that after more than 4 months a simple transfer from one account to my new can't be done. They need to get this simple transfer done right away this totally unfair to me as a consumer.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Mr. [redacted]
Thanks for writing in. We're sorry to hear about the trouble you're having with identity verification. We've responded to your support ticket on 8/17. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hi Mr. [redacted],
Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. We've reviewed your account details, and can confirm that the transfer you are referring to has been...

completed. One of our support team members has responded to you in Case No. [redacted]. Should you require further assistance, please don't hesitate to reach out by directly responding to that email.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Mr. [redacted],
Thanks for writing in. We're sorry to hear that you are seeing discrepancies in these transactions. We've escalated your case to one of our payments specialists, and it look like they are currently engaged with you in Case No. [redacted]. We've provided a detailed breakdown of the...

transactions you are referring to in order to clear up any confusion. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Hello Ms. [redacted],
 
Thanks for your patience while we resolved this issue.
 
One of our support team members has followed up with you on June 29th, 2017 in support case #[redacted] and a credit has been issued to your GDAX account in relation to the June 21, 2017 ETH-USD market event....

The funds are now available in your ETH-USD account balance.
 
You can see your credit amount and the calculations used to determine this by visiting: [redacted]
 
If your account encountered a default (amount owed) due to a margin call during this market event, this default is now cleared and trading is available for your account again at this time. Thank you for your time and patience!