Coinbase, Inc

Hi Mr. [redacted],
Thank you for contacting Coinbase. In February this year, we were forced to cease operations in Hawaii due to regulations set forth by the Hawaii Division of Financial Institutions. You can read more about the decision here:...

[redacted] Unfortunately, we are legally prohibited from processing any further buy or sell orders of digitial currencies for residents of Hawaii. We understand that you currently have digital currency currently stored with Coinbase. Although we can no longer process any buy/sell orders, you are free to those funds to an external wallet address. We apologize for any inconvenience this may have caused, and thank you for understanding our need to comply with both local and federal regulations.

Complaint: [redacted]I am rejecting this response because:
From the CONSUMER:
Sent 10/25/2017 11:00:39 AM
Read by[redacted] on 10/25/2017 1:07:45 PM
Complaint: [redacted]I am rejecting this response because:
I received no such message. However, I responded to your last message on this site, which you still are avoiding without an adequate refund. Please keep any further responses documented on this Revdex.com record only. Sincerely,[redacted]
Sincerely,[redacted]

We contacted Mr. [redacted] about his account in case [redacted] In the original email we had submitted his account for review for another team and we were waiting to hear back from them. The team had a delay in reviewing the account, but was able to do so and have the restrictions removed from the...

account, so he should be all set now. Here are the two emails that were sent:
 
I have escalated your case to a specialist who will be able to review your account for manual ID verification. They will follow up with you soon.
Please also take a moment to review our customer behavior policy. While we understand that having issues with your account can be frustrating, we ask that you remain professional so we can maintain a working business relationship. Please take a moment to review our behavior policy here:
https://support.coinbase.com/customer/portal/articles[redacted]
And
Hello Mr. [redacted]
I apologize for the delay in getting to your account.
Your ID has been approved in our system and all of the restrictions have been removed. You should be all set now.
If you have any other questions (or concerns), please let me know and I will be happy to help.
I am sorry for any inconvenience this has caused.

Mr. [redacted]Thanks for writing in. We would like to make clear your  funds were not blocked at any time. You may sign in and withdraw your currency at any time. Please note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address.

Hi Mr. [redacted], Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. Sorry to hear about the issues with account recovery.  It looks like your issue has already been...

resolved. We responded to you in Case No. [redacted] on 9/2/17. Should you require further assistance, please don't hesitate to reach out directly to that email. Thank you!

Mr. [redacted]
Thanks for writing in. Verification amounts are credits, not debits. Further, we don't retrieve the verification amounts - we allow you to keep them. If you still need assistance, please submit a support ticket and we would be more than happy to look into this issue for you. Thank you!

Hello Mr. [redacted],
 
First let me begin with an apology! We understand the need for a quick reply to questions about financial transactions, and we are working hard to scale up our support team to match the amazing growth of the cryptocurrency market. Thank you for your patience while...

waiting on our response! It looks like the transfer in question has completed, and one of our team members has followed up with you on June 29th in support case #[redacted]. If you have any further questions about this, please feel free to reply to that support ticket and we are more than happy to assist!

We contacted Mr. [redacted] about his account in case: [redacted]. We took a little bit of time getting back to him but we were able to resolve the issue and credit his account. Here is the email that was sent on the 18th of April:
 
Hi [redacted],
I investigated the transaction further and was able...

to confirm that the funds were sent back to Coinbase. I apologize for the trouble and confusion.
I have credited your account with 0.299685 BTC, which was the amount that was returned.
Thank you and please let us know if you have any further questions or if we can be of assistance in any way.

Dear Revdex.com,
 
Thanks for your help in registering my complaint with Coinbase. My problem has been resolved to my satisfaction, and this complaint can be closed. The Revdex.com is a valuable resource to consumers, and the system works!
 
 
Best...

Regards,
 
[redacted]

Hi Mr. [redacted]
Thanks for writing in. We're sorry to hear about buys being disabled on your account. It looks like buys were disabled due to a chargeback that was made to your account. We've escalated your case to a fraud specialist, and they will reach out to you when their review has been...

completed. Thank you so much for your patience.

The email the account is under is [redacted]. Look into that account please thank you.Sincerely, [redacted]

Hi Mr[redacted],We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. Please note we take account security very seriously. As it turns out, the system did not recognize the ID you submitted because...

of a minor variation of the name on the ID and the legal name associated with your Coinbase account. One of our support members has addressed this discrepancy, and moved you to the next stage of the account recovery process. Should you need further assistance, please respond directly to that email. Thank you for using Coinbase!

Hi Camille,
Thanks for writing in. 
ACH transfers take 3 to 4 business days to settle. Our records indicate that this transfer was initiated on August 2nd. The funds are estimated to arrive into your bank account ending in 1693 on August 8th.
For more information, this article may...

be helpful: [redacted]
Please let me know if you have any additional questions or concerns.

Hi Mr. [redacted]
Thanks for writing in. We were able to locate an email from you from 10 months ago regarding two-factor authentication. It looks like the issue had been resolved at that time, but if you are still experiencing issues, please submit a new support ticket here...

[redacted]
In the meantime, we've asked a member of our support team to take a look at your account, and they have manually pushed your account for review.

Complaint: [redacted]I am rejecting this response because:I am overcharged 300 from coinbase. I have the bank statements to prove it. I want this issue resolved immediately 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint[redacted]I am rejecting this response because:The are ignoring the real issue here. I purchased ETH. In the app, I processed a 500 dollar purchase of ETH under the ETH option. It did not reject my purchase, it did not say I cant purchase that, it simply took my 500 dollars and purchased something else. This is like going to a store, buying a tv, getting home, and realizing it is a radio. This is not what I input into their app, and it never notified me that it will not be purchasing ETH. I simply found out 9 days later, at delivery, that is purchased something else. I want my purchase reversed and my money refunded if they cannot back date my purchase. The purchase I made would be up 300% if it was processed correctly. I am certain I can take legal action if they refuse to fix THEIR mistake. Again, their app accepted my 500 deposit under the ETH option. It did not reject it, it accepted my money and delivered me something completely different 9 days later.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I have had repeated back and forth emails and they keep suggesting the same steps which I have repeatedly tried and it has failed.  This is almost two weeks now and all I want is access to my $1622 A reasonable solution is to either simply move my money to my attached account or send me the funds via a check. please resolve soon 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
Date Sent: 10/2/2017 2:41:55 PM
Complaint: [redacted]I am rejecting this response because:
It has been months since this problem occurred. Please promptly make the necessary adjustments as soon as possible. Thank you for your prompt action. Sincerely,[redacted]

Hi Mr[redacted],
Thanks for writing in. We're sorry to hear about the trouble closing your account. It looks like you still have funds in your Coinbase account. Note that you will need to have a zero balance in all your wallets and vaults before your account can be closed. Should you require further...

assistance, please don't hesitate to reach out to us.