Coinbase, Inc

Complaint: ***I am rejecting this response because:
This is not to have such outages and my money was tied up in your system This issue was caused by you and you alone You need to take responsibility and pay for the consequences You cannot expect your customers to pay the price of your incompetence!
Just look at your own forums to see how many people complain about your outages and issues I would contest that you are even causing such downtime to manipulate the market
When you have such outages that cause serious damages to your customers you need to compensate them Not doing so is blatantly disrespectful, untrustworthy and downright horrible practice
I still stand by my request that you need to return $to me for the buy order that occurred while your alleged crash of your system This caused my money to be lost into your system with no way of selling or getting it back until well after you returned the platform to full service Of course this was after the currency purchased crashed and caused me to take a significant loss
In fact, if you do not compensate me for this loss I will bring this to authorities as fraud who will initiate a full investigation into your alleged system problems
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
"More time" is no longer an acceptable response I am only asking for an answer to one question: Why was my account closed? I was originally told I would have an answer in hours That was more than a month ago Outside of the Revdex.com process, I have not heard anything from the Vendor at all
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The funds were available at time of purchase Buy was initiated on 8/1/with sufficient funds in the USD wallet A ticket was opened with Coinbase support on 8/7/since the buys were still in Pending A follow up email was sent on 8/11/after receiving no response to the original ticket Another Buy was initiated on 8/14/since I received no support from Coinbase for the same amount ($192.15) This transaction went through immediately The following day (8/15/17) is when the original Buys from 8/1/were magically cancelled for insufficient funds Keep in mind the price of BTC on 8/1/was about $ The price on 8/14/rose to about $
I opened another ticket on 8/16/with Coinbase support to get a resolution Still no response from Coinbase until now after I opened a Revdex.com case I do not accept the reason of "cancelled due to insufficient funds" If I were to receive a response to my original ticket on 8/7/in a reasonable amount of time to hold tight the Pending Buys will process there would be no issue
There are only proper resolutions to this situation Deposit of the BTC into my BTC wallet on Coinbase or Refund of $USD as this is the current value of the BTC that Coinbase cost me due to their issues
Sincerely,*** ***

Hello Ms***,
First of all I would like to apologize for any difficulty you are having with access to your account! We definitely want to make sure you can log inI was unable to locate any support requests under your email addressOne of our support team members has reached out to
you in support case #***If you are still facing any difficulty accessing your account, please reply directly to that support case and we would be happy to assist! Thank you for your time and patience!

Complaint: ***
I am rejecting this response because: I am not in the wrong, Coinbase is the one allowing it, Casinos are recommending people to use you and these casinos are illegal cause they are not within the US terms or even in the US With them offering Coinbase as a deposit it's hard for anyone to know 100% if they are legal Why is that? Cause that's what Coinbase is (A Cover Up) To make people overseas rich and steal from people in the USA. Nowhere in the terms did I see it say that when I joined and not to mention it was a fake/illegal casino site that recommended me to youYou allowed this happen and it's your fault, I wasn't in the wrong and if it takes me filling a lawsuit against you to prove it I willAnd if I have to do all of that I will make sure the government knows what you are allowing cause you said it yourself "there is no way for you to track everything" So what else are you allowing?
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI recieved my withdrawal.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
You cannot just put anything you want in the user agreement and call it binding That is like saying as long as I write "we have the right to steal your money" in the so called "User Agreement" then I can steal your money! In fact an End User Agreement is only binding when said agreement is considered lawful and fair In this case you caused the issue\
The fact is you are responsible for this and you must pay for it Be prepared for legal action!
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello Mr***
I am sorry for the trouble with your account and also the delay in an agent getting back to youWe are working our way through a heavy back log that is slowing down our response times
We were able to eventually email you about your account in case ***This is a
bug on our end and our team is looking into this and looking to get it resolved as soon as possibleI don't have an exact ETA on when this will be resolved but we are hoping it will be soonPlease be patient as we look to resolve this as quickly as possible
Again, I am sorry for the issues with your account and also the delay in someone getting back to you

Hi Mr***We apologize for the delay in our responseThis is no excuse, but we have been experiencing a higher than volume of support requests and we are responding as quickly we canWe've escalated this matter to a member of our GDAX team, and you should have already received an update
and instructions on how to withdraw those fundsIf you have any further questions or concerns, please reply directly to that email

Hi Mr* ***,
Thanks for writing in
We cannot cancel or refund a transfer to an incorrect or invalid email address once it has been initiatedHowever, after days, any coins that have not been claimed by the recipient by signing up with that email address will automatically be returned to the
senderThis means that you should receive your lost transaction days from the send date *if it is not claimed.*We'd be more than happy to investigate further, but would need more information from you such as the date, amount and email address that you sent the funds to

Hi Mr***,
Thanks for writing inIt looks like buys were temporarily disabled on your account due to a chargebackWe've escalated your case to a specialist for account reviewOnce the review has been completed, they will respond to you directly in Case No***

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe responded to your support ticket on 9/requesting information so that we can move forward with
restoring full functionality to your accountWhen you get a chance, please respond to that emailThank you!

Hi Mr* ***,
Thanks so much for your responseYour account is being manually reviewed because the ID you submitted did not match the information in your profileWe will reach out to you in Case No*** when the review has been completedWe would like to make clear that although we are not currently able to offer our exchange services, we have not blocked access to any of your fundsYou may sign in and withdraw your currencyPlease note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address

Hi Mr***,
Thank you for the additional informationUpon further review, we've escalated your issue to one of our payment specialistsOnce the investigation is complete, they will reach out directly to you in Case No***Thank you for your patience while we get this sorted out

Hi ***,
Thank you for contacting CoinbaseWe have reached out to you in Case No*** with a resolutionPlease respond to that email if you require further assistanceThank you!

Hi Ms***,
Thanks for writing inWe're sorry to hear about buys being restricted on your accountIt looks like a recent chargeback on your account has prompted to system to restrict buysA member of our fraud team has responded to you in Case No*** to work with you to resolve this
chargebackIf you are still having issues with buys on your account, you may need to visit *** to complete your identity verificationPlease let us know if you have any other questions or concerns!

Complaint: ***I am rejecting this response because:
Date Sent: 9/10/10:44:PMComplaint: ***I am rejecting this response because:
Please find attached the letter from my bank stating that the amount of $was REBILLED to me after I cancelled the dispute So I paid $for BTC but u took away the BTC from.my accountSo now I'm out of $also , as well as I do not have the BTC alsoHope you fix the issue now and credit me the BTC I bought earlier Sincerely,*** ***Sincerely,*** ***

Hi Mr***,
Thanks for writing inWe're sorry to hear about the issue of the $wireA review of your account shows that the $wire was successfully processedIf this is not what you are seeing on your end, please let us know and we would be more than happy to investigateThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12134148, and find that this resolution is satisfactory to meSincerely, *** ***