Coinbase, Inc

Hello Mrand Ms***,Sorry for the delay in our response to your support request! We are taking steps to scale up our support team during this rapid stage of growth in the cryptocurrency market, and we definitely appreciate your patienceIt seems that the order you are inquiring about in the
Coinbase account you mention ***) has completed and the funds were delivered to your bank accountOne of our team members has followed up with you about this in support case #***If you have any further questions regarding this transaction, please reply directly to that email and we are happy to assist. In regards to the Coinbase account for Ms***, it appears the restriction was applied due to shared information with another customer's account, which is restricted as this customer is underageWe were able to locate the parental consent form that was sent, and now Ms*** will just need to verify her ID in the minor's accountOnce this has been done, please write into support from the email address associated with the minor's account and we can review the information to remove the flagThis should remove the restriction from both accountsThank you once again for your time and patience!

Hi Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe're sorry to hear about the issues not receiving verification emailsWe have double checked on
our end, and can confirm that the the emails are indeed being deliveredWe've provided suggestions on how to check your spam folder, and make sure the emails make it into your inboxHowever, if you continue to have trouble, we have provided a solution for you to create a new account and transfer the funds to the new accountPlease respond to the email our support agent sent you today if you would like to pursue that optionThank you!

Hi Mr***,
Thanks for writing inAfter reviewing your account details, we can confirm that this transaction was successfulUpon further investigation, we were unable to find any problems or issues with this transactionIt looks like a member of our support team communicated this to you on
8/15, and you subsequently confirmed that the funds did indeed arrive into your bank account as expected, if not earlierShould you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Complaint: ***I am rejecting this response because:I have heard of other coinbase users retrieving their alt coins, so I know it is possible and you guys can do it despite any terms you keep referencing
This is more than frustratingYour poorly designed "secure" system has lost me $worth of alt coins and I will not consider this resolved until I recover them
Sincerely,*** ***l

Hi ***,
Thanks for writing inWe're sorry to hear that you forgot your passwordWe sent you an email on 8/with instructions on how to reset your passwordShould you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Hi again,
As we stated before, Coinbase can no longer able to support Ms*** Coinbase accountAs stated in our User Agreement:***, we reserve the right to close account per our own best judgment, and we do not need to disclose the reasons for the closurePlease note, we have not blocked access to the balance currently in her Coinbase account; while we can no longer process brokerage orders via our banking relationship, she may still send her balance offsite to an external address

Hi Mr***,
Thanks for writing inWe just wanted to reach out and let you know we are still working on resolving this issueAs soon as we have an update, we will respond to you in Case No***Thank you!

Hi Mr***,
Thanks for writing inWe're sorry to hear the issues with this transferWe're unable to locate a Coinbase account with the email address ***Please write in with the email address associated with your Coinbase account, and we would be more than happy to help!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** There is a waiting period the business is asking me to abide by in order for me to retrieve the funds I am due I am not comfortable with closing the complaint until the waiting period has expired and I am certain that the funds are in my bank account I would also like to add that, had the business responded to my multiple requests the way they respond to my Revdex.com complaint, the Revdex.com complaint would not have been necessary This business does not place any value whatsoever on responding to the customer As such, the Revdex.com will be receiving numerous unnecessary complaints Said another way, this business is wasting Revdex.com resources by unnecessarily incorporating the Revdex.com into their customer service (or lack thereof) equation.Sincerely, *** ***

Hello Mr. ***, I would like to extend my sincere apologies for the delay in our response to your support request! The order in question has been completed, and the funds were delivered to your USD WalletOne of our support team members has followed up with you in support case
#***Please feel free to reply directly to that support ticket if you have any further questions or concerns regarding this!

Complaint: ***I am rejecting this response because:
It has now been business days and I still have no resolution on my frozen accountI have answered all your questions, accepted the results of your investigation, and have done all you have asked in terms of resetting my password and securing my iOS app, and yet you still have not released the freeze on my accountI understand the volume of support queries is high, but to be quite blunt, Coinbase support staffing issues are not, and should not be my problem
This is not a difficult case to resolve and only resolutions will be acceptable to me. Please, either unfreeze my account and allow me access to my funds, or release my funds to me immediately and close my accountYour inaction is costing me moneyAny further delay in allowing me to access my funds is intolerable and unfair in this extremely volatile market.
Sincerely,*** ***

Hey Mr***,
Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe understand that your account has been disabled, and we have escalated your case to the appropriate
specialist for reviewWe responded to you on 8/18, and will reach out to you in that thread as soon as we have an updateThank you so much for your patience!

Hi Mr***
At this time, your account is under review by our compliance teamThey will reach out to you when the review has been completedWe do not take this decision lightly, and am sorry for any inconvenience that this may cause

Hi Ms***,
We're reaching out to let you know that we are still working to resolve the issues surrounding this SEPA paymentWe will let you know as soon as we have an updateThank you so much for your patience and understanding

Complaint: ***
I am rejecting this response because: To state my case was resolved is simply more fraud by your company. I had my money locked for over a monthI did not violate anything in the terms of agreementCoinbase was negligent and violated their fidocuary responsibility despite knowing of this technical issueI suffered thousands in lossesI excepect a better resolution
Sincerely,
***l ***

Hi Mr* ***,
Thank you for your responseWe still have yet to receive details from you so that we can investigateWe'd be more than happy to investigate further, but would need more information from you such as the date, amount and most importantly, the email address that you sent the funds to

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2016/01/22) */
Hi there,
Thanks for contacting Coinbase
This is the first time that Ms*** has contacted Coinbase, there are no records of her attempting to contact usCoinbase is not associated with J West Talent Agency or Metrocastings
ProductionsIf this is a case of stolen information being used to create purchases under Ms*** name, then we would need her to reach out to us as soon as possible so that we can work together to refund her money
At this point, we need more information from Ms*** in regards to this incident, such as if Ms*** setup the Coinbase account under ***, and if so, if she sent funds from Coinbase to these agencies at any point in time
Please respond at your earliest convenience and we look forward to working with you to resolve thisYou may also reach out to me directlyat ***
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello Mr***,
It looks like our support team hasn't yet received your response in support case #***As we confirmed that this order was canceled due to an account review we were not able to complete in time, we are happy to offer another purchase of ETH at the same exchange rateWe can definitely also initiate a review of your account limits to ensure they are appropriateIf you would like us to take these steps, please reply to the support request mentioned above and we are happy to assist! Thank you once again for your time and patience!

Hi Mr***,
Thanks for writing inWe've investigated the trades in question, and could not find the discrepancies you are referring toWe've provided a detailed breakdown of the two tradesIn the attached spreadsheet, we've included the order and fill data for each of these to calculate the expected USD credit amountWe've also included the relevant portion of your account's balance history showing the amount of these credits and the running balance, which was increased by the value of each credit indicating that the trades were successfully credited to your accountAfter reviewing this information, please reach out to us in Case No *** if you still require assistanceThank you!