Coinbase, Inc

Hi Ms***,
Thank you for your responseWe're sorry to hear that this issue has yet to be resolved, but we can assure you that one of our specialists has been assigned to your case ***) and is working hard towards a resolution*** will respond to you with an update in Case No*** as soon as he has oneThank you!

Revdex.com:
They've more than communicated with me, although it takes a few days for them to replyThere hasn't been a closing resolution yet but I have it in good faith that they'll get to a solution one way or the other based on how they've been answering all my support tickets and how they're handling the problem.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me after they already reimbursed me $Sincerely, *** ***

Hi there,
We have been in contact with Mr*** via internal support case # *** In this case he told Coinbase that he could no longer access his email ***We requested that he create a new account, and verify his identifying information there so we could
transfer his funds from his old to his new accountOnce he did that with the email *** we were able to transfer his funds thereThis issue should be resolved nowPlease let us know if you have any other questions

Complaint: ***I am rejecting this response because:
Date Sent: 9/9/11:13:AMComplaint: ***I am rejecting this response because: thank you for further looking into the issue I will not close this Revdex.com case until there id's resolution I look forward to your response. Sincerely,*** ***Sincerely,*** ***

Dear Mr***,We apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we can. A credit has been issued to your GDAX account in relation to the June 21, ETH-USD market eventThe funds are now
available in your ETH-USD account balance.You can see your credit amount and the calculations used to determine this by visiting: ***If your account encountered a default (amount owed) due to a margin call during this market event, this default is now cleared and trading is available for your account again at this time

Hi Mr***,
Thanks for writing inWhen an user initiates an Rreversal, it is a very serious type of reversal as it requires the user to state in no uncertain terms that the payment was unauthorized or otherwise fraudulentThe bitcoins were removed from your account due to the chargebackUnfortunately, we cannot be held responsible for the increase or decrease in the value of the BTC/USD market

Complaint: ***I am rejecting this response because: you cannot control fluctuations in the market, but you can control your own serviceIt was a Coinbase technical problem that did not give me access to the coin when I should have had itThe first time Coinbase reviewed my support request, your support reps did not read it carefully or try to look at the problemIt was because of your technical error, and then your negligence and/or incompetence that I lost the money, not because of fluctuations in the market.Sincerely,*** ***

Hi Mr***,
Thanks for writing inIt looks like a member of our support team has helped you through the account recovery processWe apologize for the delayIf there's anything else we can help you with, please let us know

Hi Mr*** Thanks for writing inIt looks like a member of our Trust team has responded to your Support ticket and resolved your issueIf you still need help, please respond to that emailThank you!

After sending the screen shots they fixed my accountNot sure why it took them so long thank you for all the help.
*** *** ***

Complaint: ***I am rejecting this response because: It shows as completed on December at Coinbase side when
I log in but nothing has arrived on my Bank of America account
Attached is list of transactions on my Bank of America account from Dec to Dec 28.As you can see there is Coinbase transaction on the Dec that I made ACH withdraw from Coinbase that came into my account but the wire transfer from Dec 13th never showed up
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Date Sent: 7/25/1:40:PMComplaint: ***I am rejecting this response because:you could have given me an option to pay the amount that you guys reversed, or just did the reversal at the price the bitcoins were actually bought Instead you guys initiated the reversal at precisely the wrong time, to leave me with less Bitcoin then I actually purchased Truly not fair to me and left me with no options. Sincerely,*** ***Sincerely,*** ***

Hi *** ***, As of ***, we still have not received any communication from the email address: ***Without an initial communication from you describing the issues you'd like assistance with, it's difficult to helpPlease submit a ticket here: *** We look forward to addressing any questions or concerns you may have!

Hi Mr***,
We're terribly sorry to hear about this unfortunate situationAccount security is of the utmost importance to us here at Coinbase, and our top priority is to keep your funds secure, as well as respond swiftly and promptly whenever we receive reports of compromised accountsOn May
4th, 2017, we received an email from you reporting that your account was hackedWe responded to your email in less than three hours, temporarily disabled your account, provided you with instructions on precautionary measures to take, and immediately launched an investigation to determine the cause of the fraudulent activityOur investigation concluded that 2-factor security was not bypassed nor was Coinbase security breached in this situation Coinbase will eagerly comply and cooperate with all law enforcement investigations regarding this incidentCoinbase, however, is unable to provide compensation for breaches in your personal securityWe understand that this is probably not the resolution you were hoping for, and wish there was more we could do for you in this situation

Hello Mr***,
First let us start by offering a sincere apology for the long wait on a response from our support team! We are working hard to scale up our support teams to match the amazing and exponential growth of the cryptocurrency market, and we definitely appreciate your patience!
One of our support team members has followed up with you in support case #*** with details on how to update your country settings in your account, as well as details on completing a required verification once you have changed your countryIf you have any further questions or concerns, please reply to that support case and we are more than happy to assist! Thank you!

Hi Mr***,
Thank you so much for your patience while we worked on fixing the issue preventing the bitcoin from being deposited into your Coinbase accountWe're happy to report that the issue has been resolved, and the transaction has been successfully processedWe've responded to your support ticket on 8/9/Please let us know if you have any additional questions or concerns

Complaint: ***I am rejecting this
response because:
I did receive their email and emailed them back on SundayThey told me what I need to do now so I'm just waiting for their responseThey sometimes take a week to respond so I wanted to make sure the case wasn't closed before they responded
Sincerely,*** ***

Hello Mr***, First I would like to apologize for any miscommunication or confusion on our part regarding this deposit! After further review, there is no matching ACH deposit on your account for May 3rd, However, there is a deposit of this amount to your USD Wallet from May 2nd, This seems to be the deposit in question based on your description, and is the same deposit you inquired about in support case #***This deposit was completed and the funds were delivered to your USD WalletThe same amount was later sent from your Coinbase account to your GDAX accountOne of our team members has followed up with you in support case #***If you have any further questions about this deposit, please reply directly to that support case and we are happy to assist! We definitely also would like to extend our gratitude for your patience while waiting on our response in this stage of rapid growth in the cryptocurrency market!

Complaint: ***I am rejecting this response because:
Date Sent: 9/12/7:51:AM
My coinbase email would be ***
*** ***
Sincerely,