Coinbase

Complaint: [redacted] I am rejecting this response because: It has been months since this problem occurredPlease promptly make the necessary adjustments as soon as possibleThank you for your prompt actionSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Dayron [redacted] Hola ,gracias por su atencion ,cuando entro a este enlace [redacted] para verificar mi cuenta pongo mi correo electronico y mi contraseña luego me mandan el mensage de texto a mi celular para verificar que soy yo ,pero despues de eso tengo la cuenta bloqueada ,es decir que npo puedo entrar y verificar los documentos dentro de la cuenta ,le envie documentos legales ,tengo cuentas de credito en CapitalOne este es mi numero de targeta [redacted] que con esta tambien pague a CoinBase para comprar bitcoins, les envio mi lisencia y mi permiso de trabajo,yo vivo en Estados Unidos por favor ayudenme ,investiguen todo lo que quieran pero abranme mi cuenta por favor Espero sus respuestas Gracias

Hi Mr [redacted] ***,We apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canPlease note we take account security very seriouslyAs it turns out, the system did not recognize the ID you submitted because of a minor variation of the name on the ID and the legal name associated with your Coinbase accountOne of our support members has addressed this discrepancy, and moved you to the next stage of the account recovery processShould you need further assistance, please respond directly to that emailThank you for using Coinbase!

Complaint: [redacted] I am rejecting this response because: the purchase was made on 5/17/( I have attached screenshot that shows so to the message response) and that sounds good to mePlease send the portal where I can show the evidence that I never received the refund for that paymentThank you Sincerely, [redacted]

We have been in touch with bank representatives regarding the transaction to resolve this matterCommunication from [redacted] was inconsistent and would often contradict itself to the point that we believed we were in contact with an attacker pretending to be him.Please keep in mind that the ACH system has a standard reversal process for all fraud claims which Coinbase is fully compliant with, and remained so in this case

Hello Mr [redacted] , The review of your account was completed, and unfortunately we are not able to increase your limits at this timeHowever, keep in mind that you can also wire transfer funds into your USD Wallet, and then use the USD Wallet for instant purchasesThe USD Wallet has much higher limits, as it is only subject to your total weekly account buy limit, which is currently $15,per days compared to the $per days that your ACH transfers are limited toEach wire transfer to your USD Wallet can be up to $250,USDI hope this information helpsOnce you have completed an order for ETH from your USD Wallet, please reply to support case # [redacted] if you would still like us to match the original exchange rate of $per ETHHowever, please note that ETH is currently trading at USD per ETH on our platformThank you!

I got the refund, just took a few days longer than usual Thx guys

Complaint: [redacted] I am rejecting this response because: I'm unable to respond to the support ticketI need an account to do soI'm also unable to contact your support staff directly via emailYou should have explained in detail why you were disabling my account at the time of (or preferably prior to) closure.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The company has not mentioned about refunding me the difference for an issue with their systemThey also claim this is a "bug" in their mobile appHowever, from the DOZENS of transactions everytime I buy Bitcoin I end up getting charged a higher priceThe few times I've sold it, it just happens to be a lower priceIf this is a "bug" as they claim then why is the price always higherThis seems like fraudNot a single time have I made a purchase and get charged a lower priceAlso, this has been happening for awhile, if it is a "bug" why have they not fixed it in months that it's been happeningI want them to refund each transactionThey offered me a product for a price and I accepted it on their purchasing deviceJust because they have an issue (that's been going on for months) does not mean they have the right to charge my bank a larger amount than what I was offered/agreed to They admitted that the price is "locked" in when you purchaseHowever, this "bug" not being fixed over months or longer seems like a sketchy situationIf I researched the price of Bitcoin at the exact moments when I made the purchases I assume it won't even be higher like they claim and if it is they still don't have the right to offer it to me for a price then charge me more afterSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It remains unresolved How much longer do I have to wait for my money? Sincerely,MR [redacted]

Hi Mr [redacted] , Thanks for writing inThe ACH bank transfer system typically takes 7-days (depending on the timing of weekends) to complete after initiating a purchase You may see the funds immediately debited from your bank account when you initiate the transfer, but the funds will not be transferred to your wallet until your payment has finished moving between the banks and clears in our bank account.It looks like the transfer you're writing in about has completed within this time framePlease let me know if you have any additional questions or concerns

Complaint: [redacted] I am rejecting this response because: I do not yet have a solutionCoinbase has indicated they are working on a solution, but this case is not yet resolved.Sincerely, [redacted] ***

Hi Mr [redacted] , Thank you for writing inWe were able to locate your Coinbase account under the email address [redacted] , but the account has no activity since it was openedID verification has not been completed on this account, nor has any bank account been addedDo you have another email address registered on Coinbase that we can look into for you? We look forward to your response so that we can assistThank you!

Complaint: [redacted] I am rejecting this response because:Yes you fixed the technical issue but that does not resolve my situationAlso the account is glitched again.I understand the funds are no longer blockedThat is not the issueThe issue is that the funds were blocked for a month and a halfWhere I could not buy, sell, transfer, or withdrawThis was due to a technical issue admitted by your staff, a technical issue that is well knownThis technical issue violated the terms of using your servicesAs a result I lost thousands of dollarsI have saved the many many messages to support, support's response, the forums on your website, reddit, and twitter which clearly indicate coinbase violating its terms of serviceSO if you would like to go to arbitration with this then greatUnder your user agreement I did not violate any of the terms to warrant my account being frozen.IF you were able to so quickly fix the technical the issue on my account when prompted by Revdex.com why was this not done when Justin from support first responded to my case? To me it looks like a pretty poor track record for coinbase, very disturbing handling of peoples moneyJust because you grew very quickly and saw many new users does not justify neglecting existing accounts Sincerely, ***l ***

Hello Mr [redacted] , Sorry for the difficulty accessing your account, and for the long wait time on our response to your support request! We are taking steps to grow our support team to deal with the recent exponential growth of the cryptocurrency market, and we want to express our gratitude for your patience while waiting on our responseAfter review of your account, it looks like one of our support team members has already followed up with you in support case # [redacted] and helped you to regain access to your accountIf you are still having any trouble accessing your account, please reply directly to that support ticket and we are more than happy to assist! Thank you!

Hello Mr [redacted] I am sorry for the trouble you had with selling your fundsIt looks like there was a bit of confusion as the funds were initially sold to your USD wallet and not your bank accountIt looks like you have been able to start a withdrawal from your USD wallet to your bank account that is pending in our system Again, I am sorry for any confusion, but it looks as if everything in moving along correctly

Hi Ms [redacted] , Thank you for contacting CoinbaseWe do see that you've attempted account recovery and are getting stuck in the webcam stageWe've responded to you in Case No [redacted] with some trouble shooting tipsPlease give them a try, and respond to the support ticket if you continue having troubleThank you!

Hello Mr [redacted] , I apologize for the trouble with your account! I just followed up with you in support case # [redacted] If you require further assistance, please respond to that support case and I would be happy to assist! Thank you for your time

Complaint: [redacted] I am rejecting this response because: Date Sent: 7/26/7:39:PM Complaint: [redacted] I am rejecting this response because: They asked me to create new account, which I did and I FINALLY because of the Revdex.com and The Pressure from the Revdex.com received my BitCoins BUT nothing in my new account works and it also has my credit cards and bank account tied upI truely are beginning to hate that I EVER SIGNED UP TO COINBASE WORST COMPANY TO DEAL WITH EVER!!!! BEWARE if you are thinking of doing business with COINBASE, DON'T COINBASE RELEASE MY ACCOUNTS AND FIX MY NEW ACCOUNT! Thank you Revdex.com Sincerely, [redacted] Sincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe're sorry to hear about the frustration surrounding ID verificationA review of your account details show that you were able to successfully pass ID verification on 7/23/Should you require further assistance, please don't hesitate to reach out directly to us in Case No [redacted] Thank you!