Coinbase

Complaint: [redacted] I am rejecting this response because:Can you please have someone actually read the complaint hereCoinbase keeps responding with generic BSI have calculated that they owe me ~USDThey need to provide their lawyers information if they refuse to refund me the $1,This could have been avoided if they responded back and fixed my account in a timely mannerHowever it is now past a month later and they still haven't responded to my emailsHere is the situation that they keep ignoring to respond specifically tooBecause of the fraud they allowed on the 21st of June, their "system" froze my USD account over $deficit their system causedThis freeze would not have been an issue if they would have WARNED Users that their account's would be frozen after they let some fraud their marketplaceOR EVEN IF THEY WOULD HAVE TAKEN THE $there system wrongfully said we owed, and then unlocked our fundsBut no, they froze the funds for weeksNO WARNINGS, instead, they easily let me deposit ETH, convert it to USD with ZERO WARNINGS and no issues at allHowever, when I went to buy back the ETH that I converted to USD, their system would not let meIt froze my USD funds illegally and wouldn't let me use the funds for WEEKS!They wouldn't respond to support emails, tweets and etcThey can state that they reserve the right not to let users use their exchange system, however this does not apply hereI could have easily withdrawn the USD via wire and bought the ETH in another marketplace/exchangeHowever, they chose to instead illegally hold my USD funds and I couldn't do anythingThe plan was to buy back ETH at under 260/coin, then if they looked at my trading history, and I was going to sell the 30ETH at over 300/coin (they can see that I sold out all ETH I had at 317ish)Effectively netting 40-dollars per coin, therefore, they owe me $1200-$over lost incomeAgain, they could have fixed this issue asap, instead chose too still do nothing, even months later Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because my account has been locked for more than months and the response does not guarantee that my account is unlocked soon because of backlog I will close the matter once my account is unlocked Sincerely, [redacted]

We contacted Mr [redacted] about his account in case [redacted] We were back logged so it took us longer than anticipated to get back to himWhen we looked at his account, it looks like all of the sells he was attempting did complete and are marked as such in our systemHere is the email he was sent: Hello, I apologize for the delay in responding to your emailWe have had a high volume of emails and we are making our way through them as fast as we can From this end, it appears that your sells did complete and pay the funds out to your bankAre you still running into any further trouble? Again, sorry for the late reply and for the difficulty you have been having with this process

Complaint: [redacted] I am rejecting this response because: 1) ON THE GDAX SITE, UNDER DEPOSIT, UNDER WIRE > POST THIS DAMN MESSAGE AND YOU WILL AVOID THIS MAJOR HASSLE WITH CUSTOMERS: "Incoming wires must be SAME DAY ONLYDay or Day wires (ACH) will not be accepted." PUT THAT MESSAGE IN BOLD RED LETTERS IN THE SECTION DESCRIBED ABOVE SO OTHERS DON'T FALL INTO THIS MONEY TRAP! 100% YOU NEED TO DISPLAY THIS SIMPLE MESSAGE 2) THE FIRST COINBASE RESPONSE SHOULD HAVE TOLD ME THAT I NEED TO INITIATE THE REVERSE TRANSACTION THROUGH MY BANKTHE REPLY I GOT WAS THAT THE COINBASE REP WOULD PUT IN A REQUEST TO THE COINBASE DEPT TO RESEARCH AND RETURN THE MONEY [redacted] THIS IS WRONG ACTION, WRONG ANSWER [redacted] COINBASE REP SHOULD HAVE TOLD ME THAT MY BANK SHOULD MAKE THE REQUEST SO MUCH TIME WASTED AND I AM IN NEED OF THAT MONEY I HAVE ESCALATED IT WITH MY BANKMETROPOLITAN SHOULD GET REQUEST WITHIN DAYSIF THIS IS NOT RESOLVED SOON, I AM DEFINITELY CALLING THE SAN FRAN POLICE Sincerely, [redacted] ***

Hi Ms [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe are currently investigating the reason for the delay, and can assure you that our specialists are aware of your case and are working hard to resolve itWe sincerely apologize for any inconvenience this is causingOne of our specialists has responded to you in CaseNo [redacted] We will respond directly to that thread once we have an update for youThank you so much for your patience

Complaint [redacted] I am rejecting this response because: my username for coinbase is [redacted] Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hi I talk with someone already I want to cancel the complain becouse they fix it thank youSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The matter has been resolved It would have made things much easier if the information had been provided to me when I first contacted the business, however, will chalk it up to learning on both sides.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It has been months since this problem occurredPlease promptly make the necessary adjustments as soon as possibleThank you for your prompt actionSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Dayron [redacted] Hola ,gracias por su atencion ,cuando entro a este enlace [redacted] para verificar mi cuenta pongo mi correo electronico y mi contraseña luego me mandan el mensage de texto a mi celular para verificar que soy yo ,pero despues de eso tengo la cuenta bloqueada ,es decir que npo puedo entrar y verificar los documentos dentro de la cuenta ,le envie documentos legales ,tengo cuentas de credito en CapitalOne este es mi numero de targeta [redacted] que con esta tambien pague a CoinBase para comprar bitcoins, les envio mi lisencia y mi permiso de trabajo,yo vivo en Estados Unidos por favor ayudenme ,investiguen todo lo que quieran pero abranme mi cuenta por favor Espero sus respuestas Gracias

Hi Mr [redacted] ***,We apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canPlease note we take account security very seriouslyAs it turns out, the system did not recognize the ID you submitted because of a minor variation of the name on the ID and the legal name associated with your Coinbase accountOne of our support members has addressed this discrepancy, and moved you to the next stage of the account recovery processShould you need further assistance, please respond directly to that emailThank you for using Coinbase!

Complaint: [redacted] I am rejecting this response because: the purchase was made on 5/17/( I have attached screenshot that shows so to the message response) and that sounds good to mePlease send the portal where I can show the evidence that I never received the refund for that paymentThank you Sincerely, [redacted]

We have been in touch with bank representatives regarding the transaction to resolve this matterCommunication from [redacted] was inconsistent and would often contradict itself to the point that we believed we were in contact with an attacker pretending to be him.Please keep in mind that the ACH system has a standard reversal process for all fraud claims which Coinbase is fully compliant with, and remained so in this case

Hello Mr [redacted] , The review of your account was completed, and unfortunately we are not able to increase your limits at this timeHowever, keep in mind that you can also wire transfer funds into your USD Wallet, and then use the USD Wallet for instant purchasesThe USD Wallet has much higher limits, as it is only subject to your total weekly account buy limit, which is currently $15,per days compared to the $per days that your ACH transfers are limited toEach wire transfer to your USD Wallet can be up to $250,USDI hope this information helpsOnce you have completed an order for ETH from your USD Wallet, please reply to support case # [redacted] if you would still like us to match the original exchange rate of $per ETHHowever, please note that ETH is currently trading at USD per ETH on our platformThank you!

I got the refund, just took a few days longer than usual Thx guys

Complaint: [redacted] I am rejecting this response because: I'm unable to respond to the support ticketI need an account to do soI'm also unable to contact your support staff directly via emailYou should have explained in detail why you were disabling my account at the time of (or preferably prior to) closure.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The company has not mentioned about refunding me the difference for an issue with their systemThey also claim this is a "bug" in their mobile appHowever, from the DOZENS of transactions everytime I buy Bitcoin I end up getting charged a higher priceThe few times I've sold it, it just happens to be a lower priceIf this is a "bug" as they claim then why is the price always higherThis seems like fraudNot a single time have I made a purchase and get charged a lower priceAlso, this has been happening for awhile, if it is a "bug" why have they not fixed it in months that it's been happeningI want them to refund each transactionThey offered me a product for a price and I accepted it on their purchasing deviceJust because they have an issue (that's been going on for months) does not mean they have the right to charge my bank a larger amount than what I was offered/agreed to They admitted that the price is "locked" in when you purchaseHowever, this "bug" not being fixed over months or longer seems like a sketchy situationIf I researched the price of Bitcoin at the exact moments when I made the purchases I assume it won't even be higher like they claim and if it is they still don't have the right to offer it to me for a price then charge me more afterSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It remains unresolved How much longer do I have to wait for my money? Sincerely,MR [redacted]

Hi Mr [redacted] , Thanks for writing inThe ACH bank transfer system typically takes 7-days (depending on the timing of weekends) to complete after initiating a purchase You may see the funds immediately debited from your bank account when you initiate the transfer, but the funds will not be transferred to your wallet until your payment has finished moving between the banks and clears in our bank account.It looks like the transfer you're writing in about has completed within this time framePlease let me know if you have any additional questions or concerns

Complaint: [redacted] I am rejecting this response because: I do not yet have a solutionCoinbase has indicated they are working on a solution, but this case is not yet resolved.Sincerely, [redacted] ***