Coinbase

Complaint: [redacted] I am rejecting this response because: My bank had more than sufficient fundsI actually received an email with the reason for the cancel: "Although we try to avoid canceling orders, our system occasionally forces us to cancel orders due to security or other critical considerations."Sincerely, [redacted]

Complaint [redacted] I am rejecting this response because:The are ignoring the real issue hereI purchased ETHIn the app, I processed a dollar purchase of ETH under the ETH optionIt did not reject my purchase, it did not say I cant purchase that, it simply took my dollars and purchased something elseThis is like going to a store, buying a tv, getting home, and realizing it is a radioThis is not what I input into their app, and it never notified me that it will not be purchasing ETHI simply found out days later, at delivery, that is purchased something elseI want my purchase reversed and my money refunded if they cannot back date my purchaseThe purchase I made would be up 300% if it was processed correctlyI am certain I can take legal action if they refuse to fix THEIR mistakeAgain, their app accepted my deposit under the ETH optionIt did not reject it, it accepted my money and delivered me something completely different days later.Sincerely, [redacted]

Hi MrKeller, Thanks for writing inThe transaction has been confirmed on the blockchainYou can see it on the public ledger: https://blockchain.info/tx/ [redacted] We sent the funds to the address you indicatedWe urge you to show your vendor the transaction on the public ledger if they are denying they received the funds Further, we regret to inform you that we are no longer able to support your Coinbase account as we have reason to believe that your account was engaged in prohibited usePlease note that we have not blocked access to the balance currently in your Coinbase account; while we can no longer process brokerage orders via our banking relationship, you may still send your balance offsite to an external address

We contacted Mr [redacted] about his account in case: [redacted] 1/12/Mr [redacted] made a purchase for BTCWhen we attempted to collect the funds from the bank account on file, we got an RcodeSo we were unable to collect the fundsWe then tried again to collect the funds from another bank account on file and received another RcodeAfter this happened, we looked to collect the balance owed to us with funds that were in Mr***'s ETH walletThis is a common practice for us if we are unable to collect the needed funds from the bank and we are unable to do soHere is the email that was sent to Mr***: Hello,I apologize for the delay in responding to your emailWe've been receiving a high volume of email recently and are trying to get through them as fast as we can.The ETH was taken from your account to recover the outstanding payment for a transaction made on 1/for $worth of BTCWe received the reversal (R20) from your bank after the BTCs were already credited to your account so we attempted to recover the funds using the available payment method on your account, which was again reversedOur system then attempted to recover the balance using the available cryptocurrency on your accountHere are timelines to help you understand this further:1/Transaction initiated for $worth of BTC1/BTC credited to your account1/Reversal received (R20)1/Transaction initiated by automated system to recover funds1/Reversal received (R20)2/Funds recovered using ETH worth ($208.05) on accountI hope this clarifiesPlease let me know if you have any other questions or need additional assistance

Hi Mr [redacted] Thanks for writing inWe take account security very seriously, and are unable to discuss any account details with you unless you email us directly from the email address associated with your Coinbase account

Hi Ms [redacted] Thank you for contacting CoinbaseWe sincerely apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe have resolved this issue, and the funds should now be available in your accountAdditionally, we have credited your account $USD in BTC for the delay and inconvenienceShould you require further assistance, please don't hesitate to reach out directly to usThank you!

Hi Ms [redacted] , We're very sorry to hear about the missing SEPA paymentWe've confirmed on our end that the EUR has already been returned to your accountPlease let us know if you still don't see it, and we would be more than happy to investigateThank you

Hi Mr [redacted] , We wanted to provide you a quick updateOur payment engineers are still working with our European banking partners to sort out this transferOnce they have an update, we will respond to you in Case No [redacted] We understand how important it is to have these transfers processed in a timely manner, and appreciate your patience while we work this out

Complaint: [redacted] I am rejecting this response because: This company took almost weeks to reply to my initial emailThe response they game me did not help me out at allAttached is my bank statement showing (2) purchases from Coinbase for $on 3/I only received credit for of these purchasesI will try to email them this screenshot also but I do not expect helpful response backSincerely, [redacted] ***

Hi [redacted] Thanks for writing inThe bank wire was likely rejected due to the name mismatchYou should see it back into your bank account within business daysPlease make sure you only send wires from a bank account in your own namePlease let me know if you have any additional questions or concerns

Complaint: [redacted] I am rejecting this response because:I am saddened that your response den**s and l**s about a technical issue that a quick google search can find thousands of results onThe US Commodit**s Futures and Exchange Commission as well as several other government agenc**s are well aware of the technical issues barring users from accessing their moneyTo state that I had access to my funds via withdraw or transfer is a bold faced l**This statement can easily be disproved by countless screen shots and via communication with support where they state that the "payment pending" reconciliation protocol is a technical issue that you are attempting to sort outMy money was frozen for over a month and a halfThere was absolutely no way to buy, sell, withdraw, or transfer fundsAgain a quick google search and you will find thousands who had the same issue and had been emailing coinbase support for monthsThere are thousands of other users who have documented this technical issue and who have also been barred from their fundsAfter seeing numerous duplicate transactions on my account and your service continually going down, posts on reddit, twitter, your own support forums, and other blogs of people who have their money lost or frozen, after carefully rev**wing your terms of service and seeing that there is absolutely nowhere stating that a hold on my bank account would warrant my service disabled this was the protective measure I tookCoinbase's issues cost me thousands of dollarsAll I did was seek to protect my checking account from the litany of technical issues coinbase has exper**nced due to its rapid growthThese issues are well documented and very tragic for the crypto community Sincerely, ***l ***

Complaint: [redacted] I am rejecting this response because: I just wrote them last night; (see below) "I created the new account, cant verify my bank account (most likely because it is attached the the original CoinBase account).So where am I at after three days with youI have another Coinbase account that has no value to me.So to wrap up everything, I am still with no access to my original account or my money, in addition,I have a new Coinbase Account that I can not useRidiculous!!!!"Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am not comfortable with having to create a new account using the "exact" same criteria as used when I first opened the account per Coinbase' instructionsSurely there will be some discrepencies since I created the account over a year agoFurthermore, large major banks do not ask you to create a new account when you are unable to log inThis is why they offer security questions (sometime as many as 3), security codes sent via text messaage etcWill a bank lock you out of your account after just one year of inactivity? I don't believe soThere simply has to be an easier way to regain access to ones accountThey did email me yet another email with a link to confirm the "new device" which is the same device and nothing has changed in that respect at roughly 6:pm but when I clicked on it at 8:pm it saed that the "Token had expired"I do not want to keep this account activeI am simply requesting that the account be closed immediately and that all money's be reimburesed without having to create a "new" account P.SI have attached documents regarding this complaint.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Coinbase is offering me $as a gesture that everything is okIn reality the blunder, which is ONLY their fault and zero fault of mine, cost me over $10,I hope that any person who reads this can do mathCoinbase has been unresponsive and irresponsible across the boardI have since done a lot of research on this company and the level of anger projected at them for messing with their customers finances is insaneI am not the only person who has been screwed by this company so that they can make more moneyIn the end after losing a mountain of money they offered me $59.93...Sincerely,Philip Cooper

Complaint: [redacted] I am rejecting this response because it is taking forever for the issue to be corrected.This was first filed on Aug and after weeks of having heard nothing, was then escalated to the Revdex.com.I finally heard something after what took about another weekHowever, the information given to me is somethingthat I already know and the problem is still there.There seems to be a promise of a resolution which to me sounds like it will take another few weeks beforeI get an update.I would like this to remain open until the issue is fully resolved Sincerely, Raymund [redacted]

My coinbase email would be [redacted] ***

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we can In order to move forward, we'll need you complete the identity verification processWe've emailed you in Case No [redacted] with instructions on how to do soPlease let us know when you've completed this step, and we can move your case forward for reviewThank you!

Hi Ms [redacted] Thank you for contacting CoinbaseWe sincerely apologize for the delay in resolving this payment issue for youWe have confirmed that the payments team is currently working through a backlog of these wiresWe will continue to monitor the status of this wire, and as soon as we have an update, we'll be sure to reach out to you in Case No [redacted] Thank you so much for your continued patience

Complaint: [redacted] I am rejecting this response because: I am still NOT able to sell any of my cryptocurrenciesEvery single time I try this pops up~ "before you will be able to complete this sell, you must provide additional information at"I go to the link and my information is rejectedSo stop telling me I can get into my account and sellIt was good enough to buy but now it's not good enough to sell????? Let me get into my account and sell!! I am not setting up anymore accounts! I just keep getting the run-around and you are not fixing the problem what so everLet me into my account so I can sell and put my money back into my account where it originated from!Sincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear that buys are temporarily restricted on your accountIt looks like the system did not recognize the name on your ID to match your legal nameWe can confirm that your case has been escalated to our fraud team for reviewOnce they have an update, they will reach out to you in Case No [redacted] Thank you so much for your patience!