Coinbase

Complaint: [redacted] I am rejecting this response because: This company took almost weeks to reply to my initial emailThe response they game me did not help me out at allAttached is my bank statement showing (2) purchases from Coinbase for $on 3/I only received credit for of these purchasesI will try to email them this screenshot also but I do not expect helpful response backSincerely, [redacted] ***

Hi [redacted] Thanks for writing inThe bank wire was likely rejected due to the name mismatchYou should see it back into your bank account within business daysPlease make sure you only send wires from a bank account in your own namePlease let me know if you have any additional questions or concerns

Complaint: [redacted] I am rejecting this response because:I am saddened that your response den**s and l**s about a technical issue that a quick google search can find thousands of results onThe US Commodit**s Futures and Exchange Commission as well as several other government agenc**s are well aware of the technical issues barring users from accessing their moneyTo state that I had access to my funds via withdraw or transfer is a bold faced l**This statement can easily be disproved by countless screen shots and via communication with support where they state that the "payment pending" reconciliation protocol is a technical issue that you are attempting to sort outMy money was frozen for over a month and a halfThere was absolutely no way to buy, sell, withdraw, or transfer fundsAgain a quick google search and you will find thousands who had the same issue and had been emailing coinbase support for monthsThere are thousands of other users who have documented this technical issue and who have also been barred from their fundsAfter seeing numerous duplicate transactions on my account and your service continually going down, posts on reddit, twitter, your own support forums, and other blogs of people who have their money lost or frozen, after carefully rev**wing your terms of service and seeing that there is absolutely nowhere stating that a hold on my bank account would warrant my service disabled this was the protective measure I tookCoinbase's issues cost me thousands of dollarsAll I did was seek to protect my checking account from the litany of technical issues coinbase has exper**nced due to its rapid growthThese issues are well documented and very tragic for the crypto community Sincerely, ***l ***

Complaint: [redacted] I am rejecting this response because: I just wrote them last night; (see below) "I created the new account, cant verify my bank account (most likely because it is attached the the original CoinBase account).So where am I at after three days with youI have another Coinbase account that has no value to me.So to wrap up everything, I am still with no access to my original account or my money, in addition,I have a new Coinbase Account that I can not useRidiculous!!!!"Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am not comfortable with having to create a new account using the "exact" same criteria as used when I first opened the account per Coinbase' instructionsSurely there will be some discrepencies since I created the account over a year agoFurthermore, large major banks do not ask you to create a new account when you are unable to log inThis is why they offer security questions (sometime as many as 3), security codes sent via text messaage etcWill a bank lock you out of your account after just one year of inactivity? I don't believe soThere simply has to be an easier way to regain access to ones accountThey did email me yet another email with a link to confirm the "new device" which is the same device and nothing has changed in that respect at roughly 6:pm but when I clicked on it at 8:pm it saed that the "Token had expired"I do not want to keep this account activeI am simply requesting that the account be closed immediately and that all money's be reimburesed without having to create a "new" account P.SI have attached documents regarding this complaint.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Coinbase is offering me $as a gesture that everything is okIn reality the blunder, which is ONLY their fault and zero fault of mine, cost me over $10,I hope that any person who reads this can do mathCoinbase has been unresponsive and irresponsible across the boardI have since done a lot of research on this company and the level of anger projected at them for messing with their customers finances is insaneI am not the only person who has been screwed by this company so that they can make more moneyIn the end after losing a mountain of money they offered me $59.93...Sincerely,Philip Cooper

Complaint: [redacted] I am rejecting this response because it is taking forever for the issue to be corrected.This was first filed on Aug and after weeks of having heard nothing, was then escalated to the Revdex.com.I finally heard something after what took about another weekHowever, the information given to me is somethingthat I already know and the problem is still there.There seems to be a promise of a resolution which to me sounds like it will take another few weeks beforeI get an update.I would like this to remain open until the issue is fully resolved Sincerely, Raymund [redacted]

My coinbase email would be [redacted] ***

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we can In order to move forward, we'll need you complete the identity verification processWe've emailed you in Case No [redacted] with instructions on how to do soPlease let us know when you've completed this step, and we can move your case forward for reviewThank you!

Hi Ms [redacted] Thank you for contacting CoinbaseWe sincerely apologize for the delay in resolving this payment issue for youWe have confirmed that the payments team is currently working through a backlog of these wiresWe will continue to monitor the status of this wire, and as soon as we have an update, we'll be sure to reach out to you in Case No [redacted] Thank you so much for your continued patience

Complaint: [redacted] I am rejecting this response because: I am still NOT able to sell any of my cryptocurrenciesEvery single time I try this pops up~ "before you will be able to complete this sell, you must provide additional information at"I go to the link and my information is rejectedSo stop telling me I can get into my account and sellIt was good enough to buy but now it's not good enough to sell????? Let me get into my account and sell!! I am not setting up anymore accounts! I just keep getting the run-around and you are not fixing the problem what so everLet me into my account so I can sell and put my money back into my account where it originated from!Sincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear that buys are temporarily restricted on your accountIt looks like the system did not recognize the name on your ID to match your legal nameWe can confirm that your case has been escalated to our fraud team for reviewOnce they have an update, they will reach out to you in Case No [redacted] Thank you so much for your patience!

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear about the issues you were having with your vaultIt looks like a member of our support team has been assisting you in Case No [redacted] We responded to your case on August 3rdIf you still need assistance, please don't hesitate to reach back out

Complaint: [redacted] I am rejecting this response because: I have reviewed the response made by coinbase the instructions given to get into my account still not working ii responded to Coinbase to [redacted] with the solution that will work for me .Coinbase already have my ID and bank Information on file I ask them to use this and aliow me into my Account with sms and my password .Co[nbase is asking for my picture ID again but it is being unreadable by their systemSincerely, [redacted] ***Sincerely, [redacted] ***

Hi Mr [redacted] , Thank you for contacting CoinbaseWe're sorry to hear about this missing wireSometimes, wires are not automatically matched if there is a name mismatch, or if it arrives without your unique REF numberTo better assist you, would you mind responding to Case No [redacted] with the requested information so that we can track this down of you? Thank you!

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because the issue has yet to be resolved.Sincerely, [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: try to reset password that did not work so I can't access my account in any way so I have problems none have been solved Sincerely, [redacted] ***

Hello Mr [redacted] , I am sorry for the continued troubles with your account and any confusion on our end Another team is looking into the matter, but it will take time to try and come to an understanding And our team may ask for more information to try and get the bottom of this

Complaint: [redacted] I am rejecting this response because: Please review the screenshot attached as far as a bug is concerned which concerns your company's support ticket updatesYour system seems to be marking tickets as updated while no update becomes apparentUnderlined with red within the screenshot, the last response was left by me on: Jul 08, 06:13PM Your ticketing system indicates however that the ticket was updated on: Jul 09, 09:22AM PDTNo response from your end is visible however, this is the 2nd time this ticket status has been updated without a visible response from your end Bugs such as these and not hearing a peep from support for extended periods of time such as weeks or more leaves customer such as myself no other option but to reject your response and suggestion to continue waiting on support At your earliest convenience, please resolve Case ID: [redacted] Further note:By default, the Revdex.com closes cases if customers don't accept or reject a reply from a business within days Usually when people reach out to the Revdex.com, they expect their issue to be solved prior to Accepting a Response and closing a Revdex.com requestI have purposely waited until today since I wanted to see if my case - which seems to require no more than a simply password reset - would be solved within days of opening this Revdex.com request, after me having already waited over weeks for coinbase support It has not been solved at allI am still at the same position and waiting for your company to reply and solve my support request and re-establish access to my account via password reset.Hereby, I would like to reject your response I'd appreciate if the issue was solvedI do not wish to wait any longer for your customer support This is becoming absurd The waiting times are simply unfair and unacceptableSince my ticket has still not been solved and remains open after a quite extensive waiting period of almost weeks, it appears that very little effort is being made from your end as far as proving customer service within a reasonable time period.I have waited almost weeks now for customer support to allow me to access my account again which I voluntarily locked for security purposes If I had known this would take or more weeks, I would have never clicked a link in an email to disable account sign-in.Note how after having patiently waited over weeks for your company to provide a simple form of initial communication - by an actual support rep - it is simply not satisfying to me that my support ticket still remains open at this point Further, I consider it quite rude to initiate communication with a customer without bothering to reply within a proper time-frame of 1-days which would be acceptable Are you going to help or are you going to pretend you are helping? Waiting weeks for customer support is simply unacceptable.Please be advised that the support ticket was opened by me on Jun 20th and it took until July 5th for your support representative to respond(timeline listed below) I have replied with the requested information within hours on July 6th It's July 10th, several business days later now and again, I have not received the courtesy of a response within a proper time frameCoinbase Support Timeline [Case ID: [redacted] ]:Support Requested via Ticket: Jun 20, 07:06AM PDTAutomated Ticket reply received: Jun 28, 01:52PM1st contact by actual support rep.: Jul 05, 07:14PM (which appears to have happened only after opening a Revdex.com case)I have replied to the support rep.: Jul 06, 05:32AM Jul 10, 2017: Ticket still open, no reply received since Jul 6As as tomorrow July 11, I'll be waiting weeks for a simple password reset so I can access my account and funds againFor the past weeks I have not been able to trade or use any of your service in addition I have been suffering financial hardship because of your companys' inability to solve a simple support request such as a password reset within a reasonable time-frame This should not have taken any business longer than days We are going on weeks now Considering that your company operates similar to a bank, stripping users complete access to their funds for or more weeks at a time while presenting them with horrible waiting times for any form of support is very poor business practice.I just want my case resolvedIt requires a simple password reset Does it have to take another weeks?Sincerely, [redacted] ***

Hi Mr [redacted] Thanks for writing inWe're sorry to hear about the trouble you're having with identity verificationWe've responded to your support ticket on 8/Should you require further assistance, please don't hesitate to reach out directly to that emailThank you!