Coinbase

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt looks like a specialist has resolved the issue you were having with the vault balanceShould you require further assistance, please don't hesitate to reach out directly to Case No [redacted] Thank you so much for your patience!

Hello Mr [redacted] , First let me begin with an apology! We understand the need for a quick reply to questions about financial transactions, and we are working hard to scale up our support team to match the amazing growth of the cryptocurrency marketThank you for your patience while waiting on our response! It looks like the transfer in question has completed, and one of our team members has followed up with you on June 29th in support case # [redacted] If you have any further questions about this, please feel free to reply to that support ticket and we are more than happy to assist!

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: even though you have escalated my request, I still haven't received any of the following: 1) My withheld funds, as of this day, for weeks, exactly days 2) Any deadline up to which my funds will be released Due to all stated, I am unable to accept any promises, since they haven't been delivered on for a month now Sincerely, [redacted] Sincerely, [redacted]

Hello Mr [redacted] , I am sorry for the continued troublesIt does look like the funds ( [redacted] ***) are still in your accountYou could simply sell the funds back to your USD wallet or to the bank account on fileWe also did email you about your account in case [redacted] If you have trouble selling (there are no restrictions on the account to stop you) please let us know via emailAnd here is what was said in that case: Hello, I apologize for the delay in responding to your emailWe have had a high volume of emails and we are making our way through them as fast as we can I am sorry for all the confusion regarding this It does look like the funds ( [redacted] ***) are still in your account, so you should be able to sell them back to your USD walletOr you could sell the BTC to your bank account on file If you have any other questions (or concerns), please let me know and I will be happy to help Again, I am sorry for the back and forth and the troubles with all of this

Hi Ms [redacted] , Thanks for writing inWe're sorry to hear about the trouble verifying your identityA member of our support team reached out to you on 7/25, and we haven't heard back yetPlease let us know if you still need help with your accountThank you!

Complaint: [redacted] I am rejecting this response because: Too little too lateTerrible, fraudulent business should be shut down.Sincerely, [redacted]

Hello Mr [redacted] , I am sorry for the trouble you had with your account and the delay in one of our customer support agents responding to your emailAs a FinCEN certified Money Service Business, we are periodically required to Identify users on our platformThat is why you had to upload a copy of your license to be able to sell those fundsBut it looks like you were able to upload your ID and sell the funds back to your bank accountWe were able to contact you about your account in case [redacted] Here is what was said in that case: Hello,I apologize for the delay in responding to your emailWe have had a high volume of emails and we are making our way through them as fast as we can.As a FinCEN certified Money Service Business, we are periodically required to Identify users on our platform.From this end, it appears that you were able to upload a copy of your driver's license and sell the funds from your USD wallet your bank accountDo you require any help with anything else on your account?Again, sorry for the late reply and for the difficulty you have been having with this process

Hey Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears that your issue was confirmed to be resolved as of 7/21/in Case No [redacted] We appreciate your patience as we worked to resolve this for you

You recently linked your bank account BOEING EMPLOYEES CREDI [redacted] to Coinbase and started the verification processThe two small credits we made should now appear on your bank statement 12/15/ At the time I attempted to make my transaction, my original amount of $should have gone throughHowever, since the verification process did not functionAnd after weeks of delays and frustration, the amount of $was transferredI am asking for the original amount to be honored I have documentation that proves everything Thanks, [redacted]

Hi there,Thanks for reaching out to Coinbase supportWe have been working with Mr [redacted] via internal support case # [redacted] In this case Mr [redacted] reported that his Coinbase account was access unauthorized by a phone repair shop person and is now missing the funds from his accountWe have been waiting for him to provide us with more information such as the police report we requested for him to file in regard to this, but he has not provided itOnce we have that police report along with the answer to the additional questions that we have asked him we will be able to move forward with helping him resolve this issueWe hope that answers the question, please let us know if you have an additional questions

Complaint: [redacted] I am rejecting this response because: I received no such messageHowever, I responded to your last message on this site, which you still are avoiding without an adequate refundPlease keep any further responses documented on this Revdex.com record onlySincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have attempted to use their contact support portal times, and all times I have not received any sort of confirmation that the submission went through I tried again today, [redacted] and again, no confirmation If I can't get through to them through their own support system, how else am I supposed to contact them? My original complaint is that there is something wrong with their website, and now I am experiencing this I no longer trust their website.I would like a personal email or phone call from this business to address my issue Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: My bank had more than sufficient fundsI actually received an email with the reason for the cancel: "Although we try to avoid canceling orders, our system occasionally forces us to cancel orders due to security or other critical considerations."Sincerely, [redacted]

Complaint [redacted] I am rejecting this response because:The are ignoring the real issue hereI purchased ETHIn the app, I processed a dollar purchase of ETH under the ETH optionIt did not reject my purchase, it did not say I cant purchase that, it simply took my dollars and purchased something elseThis is like going to a store, buying a tv, getting home, and realizing it is a radioThis is not what I input into their app, and it never notified me that it will not be purchasing ETHI simply found out days later, at delivery, that is purchased something elseI want my purchase reversed and my money refunded if they cannot back date my purchaseThe purchase I made would be up 300% if it was processed correctlyI am certain I can take legal action if they refuse to fix THEIR mistakeAgain, their app accepted my deposit under the ETH optionIt did not reject it, it accepted my money and delivered me something completely different days later.Sincerely, [redacted]

Hi MrKeller, Thanks for writing inThe transaction has been confirmed on the blockchainYou can see it on the public ledger: https://blockchain.info/tx/ [redacted] We sent the funds to the address you indicatedWe urge you to show your vendor the transaction on the public ledger if they are denying they received the funds Further, we regret to inform you that we are no longer able to support your Coinbase account as we have reason to believe that your account was engaged in prohibited usePlease note that we have not blocked access to the balance currently in your Coinbase account; while we can no longer process brokerage orders via our banking relationship, you may still send your balance offsite to an external address

We contacted Mr [redacted] about his account in case: [redacted] 1/12/Mr [redacted] made a purchase for BTCWhen we attempted to collect the funds from the bank account on file, we got an RcodeSo we were unable to collect the fundsWe then tried again to collect the funds from another bank account on file and received another RcodeAfter this happened, we looked to collect the balance owed to us with funds that were in Mr***'s ETH walletThis is a common practice for us if we are unable to collect the needed funds from the bank and we are unable to do soHere is the email that was sent to Mr***: Hello,I apologize for the delay in responding to your emailWe've been receiving a high volume of email recently and are trying to get through them as fast as we can.The ETH was taken from your account to recover the outstanding payment for a transaction made on 1/for $worth of BTCWe received the reversal (R20) from your bank after the BTCs were already credited to your account so we attempted to recover the funds using the available payment method on your account, which was again reversedOur system then attempted to recover the balance using the available cryptocurrency on your accountHere are timelines to help you understand this further:1/Transaction initiated for $worth of BTC1/BTC credited to your account1/Reversal received (R20)1/Transaction initiated by automated system to recover funds1/Reversal received (R20)2/Funds recovered using ETH worth ($208.05) on accountI hope this clarifiesPlease let me know if you have any other questions or need additional assistance

Hi Mr [redacted] Thanks for writing inWe take account security very seriously, and are unable to discuss any account details with you unless you email us directly from the email address associated with your Coinbase account

Hi Ms [redacted] Thank you for contacting CoinbaseWe sincerely apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe have resolved this issue, and the funds should now be available in your accountAdditionally, we have credited your account $USD in BTC for the delay and inconvenienceShould you require further assistance, please don't hesitate to reach out directly to usThank you!

Hi Ms [redacted] , We're very sorry to hear about the missing SEPA paymentWe've confirmed on our end that the EUR has already been returned to your accountPlease let us know if you still don't see it, and we would be more than happy to investigateThank you

Hi Mr [redacted] , We wanted to provide you a quick updateOur payment engineers are still working with our European banking partners to sort out this transferOnce they have an update, we will respond to you in Case No [redacted] We understand how important it is to have these transfers processed in a timely manner, and appreciate your patience while we work this out