Coinbase

Hi Mr [redacted] , Thanks for writing inIt appears that you are currently in communication with our support team to resolve the issues surrounding two-factor authentication in Case No [redacted] Should you require further assistance, please don't hesitate to reach out directly to that email

Complaint: [redacted] I am rejecting this response because: I have now been waiting for weeks and this matter is still unresolved Furthermore, all Coinbase seem to be doing is telling me the same thing without simply paying me what I am owed Until I have been fully paid and compensated for this whole situation, this matter will be unresolved Sincerely, [redacted]

Hello Mr [redacted] ,We would like to start by apologizing for the delay in our response to your support inquiry! We are taking steps to scale up as quickly as we can to deal with the amazing growth we have encountered over the past few monthsWe definitely understand the need for a quick response when it comes to questions about financial transactions, and we appreciate your patienceAfter review of the transfer in question, it appears that it was sent as an overnight or next day ACH transfer, which we unfortunately do not support You will need to contact your bank to have them initiate a recall of this transferOne of our team members has followed up with you in support case # [redacted] If you have any more questions or concerns, please reply directly to that case and we are more than happy to continue investigatingThank you!

We contacted Ms [redacted] about her account in case [redacted] In that email we let her know we are still looking into the issue are are hoping to have it resolved as soon as possibleWe have not forgotten or lost the funds she is owedThose funds are still safely in her account and will be paid out Unfortunately issues like this can sometimes take time to resolveHere is the last email that we sent her way: Hello, Just checking in to let you know that this issue is still unresolvedRest assured your funds are secure, and we are working hard to rectify this situation as soon as possible Thank you for your continued patience, and sorry for any inconvenience caused

Complaint: [redacted] I am rejecting this response because: I havent heard from you since then still cannot log in my recovery process started todaywe will see where it goes 48-hours is what coinbase saysSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:At no time did I use "abusive language" and even if that were the case that is not in any way a legal reason to close an account Using abusive language at a bank (since you want to refer to monetary regulations) does not legally give the bank the right to close your account At no time have you been in contact with me "many times" over any violations of your policies and you're just flat out lying about that There was single incident before you even enstated your rules about reselling bitcoin that we talked about and there were no other problems after that If there were show proof If not you'll be subpoened to do just that The fact is your company is very much anti-gay and anti-military and it is obvious by the litany of lies you're perpetrating to the Revdex.com I have ever right under the law to use your exchange as anyone else and you have no legal reason to ban my account Again I've violated no monetary regulatory statutes and you yourself can show no proof whatsoever that I have Your best bet is to just reinstate my account and start fresh despite some of your obviously bigoted staff before this is taken to civil court for discrimination Just because I and my partner are homosexual does not give you the right to ban us from your services This has gone all the way up to the Supreme Court and been decided There is no instance where either of us have violated you terms of service but single time where we were given a warning and a brief ban after which our account was reinstated Since then no rules have been broken, no regulations violated, and certainly no "abusive language" used I would heavily suggest reinstating my account as word has spread thoroughly through the lgbqt community of your bigoted employees It would be far easier and cost you far less to simply place my account in the state it was in before than to end up in a long and drawn-out discrimination case which I have been assured by my attorney that with the evidence at hand we are sure to win Again if you have proof of me violating any monetary regulator statutes present them here for the Revdex.com to see You can't do that because they don't exist we both know that Just do the right thing and open my account once again or you'll force me to file suit which I am sure will include a very thorough audit of your entire business by the IRS I know myself from speaking with several employees at your company that you are not ready for an audit nor a court hearing agaist you I"m asking politely for you to do the right thing here in spite of your numerous mistakes and homophobic tendencies and let bygones be bygones Again, the choice is yours I would recommend the less costly solution that won't put your company in the social spotlight as being anti-lgbtq Sincerely, [redacted]

Hi Mr [redacted] Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears that the issue you were experiencing related to you changing your cell phone number to a Singapore numberWe've deployed a fix since your email, and you should now be able to resume account recoveryPlease respond to Case No [redacted] should you run into any more troublesThank you!

Hi Mr [redacted] Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe've reviewed your account details and found that the bank account information that was entered did not include your last nameAs a result, the system rejected the payment methodWe've gone ahead and updated your bank account to include your full name, so you should be all setWe've responded to your support ticket on 8/Should you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt looks like a specialist has resolved the issue you were having with the vault balanceShould you require further assistance, please don't hesitate to reach out directly to Case No [redacted] Thank you so much for your patience!

Hello Mr [redacted] , First let me begin with an apology! We understand the need for a quick reply to questions about financial transactions, and we are working hard to scale up our support team to match the amazing growth of the cryptocurrency marketThank you for your patience while waiting on our response! It looks like the transfer in question has completed, and one of our team members has followed up with you on June 29th in support case # [redacted] If you have any further questions about this, please feel free to reply to that support ticket and we are more than happy to assist!

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: even though you have escalated my request, I still haven't received any of the following: 1) My withheld funds, as of this day, for weeks, exactly days 2) Any deadline up to which my funds will be released Due to all stated, I am unable to accept any promises, since they haven't been delivered on for a month now Sincerely, [redacted] Sincerely, [redacted]

Hello Mr [redacted] , I am sorry for the continued troublesIt does look like the funds ( [redacted] ***) are still in your accountYou could simply sell the funds back to your USD wallet or to the bank account on fileWe also did email you about your account in case [redacted] If you have trouble selling (there are no restrictions on the account to stop you) please let us know via emailAnd here is what was said in that case: Hello, I apologize for the delay in responding to your emailWe have had a high volume of emails and we are making our way through them as fast as we can I am sorry for all the confusion regarding this It does look like the funds ( [redacted] ***) are still in your account, so you should be able to sell them back to your USD walletOr you could sell the BTC to your bank account on file If you have any other questions (or concerns), please let me know and I will be happy to help Again, I am sorry for the back and forth and the troubles with all of this

Hi Ms [redacted] , Thanks for writing inWe're sorry to hear about the trouble verifying your identityA member of our support team reached out to you on 7/25, and we haven't heard back yetPlease let us know if you still need help with your accountThank you!

Complaint: [redacted] I am rejecting this response because: Too little too lateTerrible, fraudulent business should be shut down.Sincerely, [redacted]

Hello Mr [redacted] , I am sorry for the trouble you had with your account and the delay in one of our customer support agents responding to your emailAs a FinCEN certified Money Service Business, we are periodically required to Identify users on our platformThat is why you had to upload a copy of your license to be able to sell those fundsBut it looks like you were able to upload your ID and sell the funds back to your bank accountWe were able to contact you about your account in case [redacted] Here is what was said in that case: Hello,I apologize for the delay in responding to your emailWe have had a high volume of emails and we are making our way through them as fast as we can.As a FinCEN certified Money Service Business, we are periodically required to Identify users on our platform.From this end, it appears that you were able to upload a copy of your driver's license and sell the funds from your USD wallet your bank accountDo you require any help with anything else on your account?Again, sorry for the late reply and for the difficulty you have been having with this process

Hey Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears that your issue was confirmed to be resolved as of 7/21/in Case No [redacted] We appreciate your patience as we worked to resolve this for you

You recently linked your bank account BOEING EMPLOYEES CREDI [redacted] to Coinbase and started the verification processThe two small credits we made should now appear on your bank statement 12/15/ At the time I attempted to make my transaction, my original amount of $should have gone throughHowever, since the verification process did not functionAnd after weeks of delays and frustration, the amount of $was transferredI am asking for the original amount to be honored I have documentation that proves everything Thanks, [redacted]

Hi there,Thanks for reaching out to Coinbase supportWe have been working with Mr [redacted] via internal support case # [redacted] In this case Mr [redacted] reported that his Coinbase account was access unauthorized by a phone repair shop person and is now missing the funds from his accountWe have been waiting for him to provide us with more information such as the police report we requested for him to file in regard to this, but he has not provided itOnce we have that police report along with the answer to the additional questions that we have asked him we will be able to move forward with helping him resolve this issueWe hope that answers the question, please let us know if you have an additional questions

Complaint: [redacted] I am rejecting this response because: I received no such messageHowever, I responded to your last message on this site, which you still are avoiding without an adequate refundPlease keep any further responses documented on this Revdex.com record onlySincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have attempted to use their contact support portal times, and all times I have not received any sort of confirmation that the submission went through I tried again today, [redacted] and again, no confirmation If I can't get through to them through their own support system, how else am I supposed to contact them? My original complaint is that there is something wrong with their website, and now I am experiencing this I no longer trust their website.I would like a personal email or phone call from this business to address my issue Sincerely, [redacted] ***