Coinbase

Hi Mr [redacted] , Thank you for writing inWe were able to locate your Coinbase account under the email address [redacted] , but the account has no activity since it was openedID verification has not been completed on this account, nor has any bank account been addedDo you have another email address registered on Coinbase that we can look into for you? We look forward to your response so that we can assistThank you!

Complaint: [redacted] I am rejecting this response because:Yes you fixed the technical issue but that does not resolve my situationAlso the account is glitched again.I understand the funds are no longer blockedThat is not the issueThe issue is that the funds were blocked for a month and a halfWhere I could not buy, sell, transfer, or withdrawThis was due to a technical issue admitted by your staff, a technical issue that is well knownThis technical issue violated the terms of using your servicesAs a result I lost thousands of dollarsI have saved the many many messages to support, support's response, the forums on your website, reddit, and twitter which clearly indicate coinbase violating its terms of serviceSO if you would like to go to arbitration with this then greatUnder your user agreement I did not violate any of the terms to warrant my account being frozen.IF you were able to so quickly fix the technical the issue on my account when prompted by Revdex.com why was this not done when Justin from support first responded to my case? To me it looks like a pretty poor track record for coinbase, very disturbing handling of peoples moneyJust because you grew very quickly and saw many new users does not justify neglecting existing accounts Sincerely, ***l ***

Hello Mr [redacted] , Sorry for the difficulty accessing your account, and for the long wait time on our response to your support request! We are taking steps to grow our support team to deal with the recent exponential growth of the cryptocurrency market, and we want to express our gratitude for your patience while waiting on our responseAfter review of your account, it looks like one of our support team members has already followed up with you in support case # [redacted] and helped you to regain access to your accountIf you are still having any trouble accessing your account, please reply directly to that support ticket and we are more than happy to assist! Thank you!

Hello Mr [redacted] I am sorry for the trouble you had with selling your fundsIt looks like there was a bit of confusion as the funds were initially sold to your USD wallet and not your bank accountIt looks like you have been able to start a withdrawal from your USD wallet to your bank account that is pending in our system Again, I am sorry for any confusion, but it looks as if everything in moving along correctly

Hi Ms [redacted] , Thank you for contacting CoinbaseWe do see that you've attempted account recovery and are getting stuck in the webcam stageWe've responded to you in Case No [redacted] with some trouble shooting tipsPlease give them a try, and respond to the support ticket if you continue having troubleThank you!

Hello Mr [redacted] , I apologize for the trouble with your account! I just followed up with you in support case # [redacted] If you require further assistance, please respond to that support case and I would be happy to assist! Thank you for your time

Complaint: [redacted] I am rejecting this response because: Date Sent: 7/26/7:39:PM Complaint: [redacted] I am rejecting this response because: They asked me to create new account, which I did and I FINALLY because of the Revdex.com and The Pressure from the Revdex.com received my BitCoins BUT nothing in my new account works and it also has my credit cards and bank account tied upI truely are beginning to hate that I EVER SIGNED UP TO COINBASE WORST COMPANY TO DEAL WITH EVER!!!! BEWARE if you are thinking of doing business with COINBASE, DON'T COINBASE RELEASE MY ACCOUNTS AND FIX MY NEW ACCOUNT! Thank you Revdex.com Sincerely, [redacted] Sincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe're sorry to hear about the frustration surrounding ID verificationA review of your account details show that you were able to successfully pass ID verification on 7/23/Should you require further assistance, please don't hesitate to reach out directly to us in Case No [redacted] Thank you!

Mr [redacted] Thanks for writing inThe discrepancy you are seeing relates to a $wire feeWe have manually credited your account with $on 9/Should you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Hi ***, Thank you so much for your patienceIt looks like a member of our support team has resolved your issuePlease let us know if there's anything else you need help with

Complaint: [redacted] I am rejecting this response because:There are transactions I made 5/23/One for and the other for A few days later two transactions were "pending" on counbase in the same amountI sent an email to coinbase and they assured me that those transactions would not postBoth double charged transactions posted on 5/30/Both of those transactions posted to my account but never showed up on the coinbase app Sincerely, [redacted] ***

Hi there, Thanks for reaching out to CoinbaseAs we told Mr [redacted] in case # [redacted] that as a FinCEN certified Money Service Business, we are periodically required to Identify users on our platform and that if he wants to sell his bitcoin to his bank account, he is going to need to provide a copy of his State issued IDWe hope that answers the question

Hello Mr*** I am sorry for the recent troubles with your wire transfer and also the lack of communication from our sideWe have been working through a big back log of emails and it is slowing down the response times to our customersWe are having an expert look into the wire transfer to see if the funds are being held up somewhere.And we did contact you in case [redacted] to let you know that an expert is looking into this and will get back to you as soon as possible.Again, I am sorry for the trouble with your account and the slow response time on our end

Complaint: [redacted] I am rejecting this response because my funds still have not been credited to my account I have provided all of the details from Wells Fargo bank on my end regarding the transferMy personal name was on the sending account, [redacted] , as well as my business's name, [redacted] LLC In addition, I updated the wire after it went out with the correct reference numberIf they call the bank they will see it is now included in the wire information on their end Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: My registered email for my Coinbase account is [redacted] Please look into it, sorry for the confusionI have uploaded required documents jn multiple support tickets.Sincerely, [redacted] ***

Hi ***, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe've responded to you in Case No [redacted] Please follow the instructions contained in that email to move your case forwardThank you!

Complaint: [redacted] Thank you for your messageI really appreciate your time and help with this issue I am rejecting this response until the wires have been found and credit to my account I look forward to resolving this issue.Sincerely, [redacted]

Hello, We would like to start with an apology for the delay in our response to your support requestWe are scaling up our support teams to deal with the rapid growth in the cryptocurrency market, and we definitely appreciate your patience! The Coinbase account under the email you mention [redacted] does not have any funds in itIt also does not have any history of buy/sell orders, or send/receives with other blockchain addressesOne of our team members has followed up with you in regards to this in support case # [redacted] If you are inquiring about a different Coinbase account, please reach out to our support team using the email address associated with the Coinbase account in question so that we may better investigateThank you!

Complaint: [redacted] I am rejecting this response because: Date Sent: 10/2/2:41:PM Complaint: [redacted] I am rejecting this response because: It has been months since this problem occurredPlease promptly make the necessary adjustments as soon as possibleThank you for your prompt actionSincerely, [redacted] ***

Hi Mr***, Thanks for writing inWe're sorry to hear about the trouble with the verification processWe've escalated your case to one of our specialists, and they emailed you on 8/with the next stepsTo move forward, please reply to that email and we would be more than happy to assist Thank you!