Coinbase

Mr [redacted] Thanks for writing inThe discrepancy you are seeing relates to a $wire feeWe have manually credited your account with $on 9/Should you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Hi ***, Thank you so much for your patienceIt looks like a member of our support team has resolved your issuePlease let us know if there's anything else you need help with

Complaint: [redacted] I am rejecting this response because:There are transactions I made 5/23/One for and the other for A few days later two transactions were "pending" on counbase in the same amountI sent an email to coinbase and they assured me that those transactions would not postBoth double charged transactions posted on 5/30/Both of those transactions posted to my account but never showed up on the coinbase app Sincerely, [redacted] ***

Hi there, Thanks for reaching out to CoinbaseAs we told Mr [redacted] in case # [redacted] that as a FinCEN certified Money Service Business, we are periodically required to Identify users on our platform and that if he wants to sell his bitcoin to his bank account, he is going to need to provide a copy of his State issued IDWe hope that answers the question

Hello Mr*** I am sorry for the recent troubles with your wire transfer and also the lack of communication from our sideWe have been working through a big back log of emails and it is slowing down the response times to our customersWe are having an expert look into the wire transfer to see if the funds are being held up somewhere.And we did contact you in case [redacted] to let you know that an expert is looking into this and will get back to you as soon as possible.Again, I am sorry for the trouble with your account and the slow response time on our end

Complaint: [redacted] I am rejecting this response because my funds still have not been credited to my account I have provided all of the details from Wells Fargo bank on my end regarding the transferMy personal name was on the sending account, [redacted] , as well as my business's name, [redacted] LLC In addition, I updated the wire after it went out with the correct reference numberIf they call the bank they will see it is now included in the wire information on their end Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: My registered email for my Coinbase account is [redacted] Please look into it, sorry for the confusionI have uploaded required documents jn multiple support tickets.Sincerely, [redacted] ***

Hi ***, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe've responded to you in Case No [redacted] Please follow the instructions contained in that email to move your case forwardThank you!

Complaint: [redacted] Thank you for your messageI really appreciate your time and help with this issue I am rejecting this response until the wires have been found and credit to my account I look forward to resolving this issue.Sincerely, [redacted]

Hello, We would like to start with an apology for the delay in our response to your support requestWe are scaling up our support teams to deal with the rapid growth in the cryptocurrency market, and we definitely appreciate your patience! The Coinbase account under the email you mention [redacted] does not have any funds in itIt also does not have any history of buy/sell orders, or send/receives with other blockchain addressesOne of our team members has followed up with you in regards to this in support case # [redacted] If you are inquiring about a different Coinbase account, please reach out to our support team using the email address associated with the Coinbase account in question so that we may better investigateThank you!

Complaint: [redacted] I am rejecting this response because: Date Sent: 10/2/2:41:PM Complaint: [redacted] I am rejecting this response because: It has been months since this problem occurredPlease promptly make the necessary adjustments as soon as possibleThank you for your prompt actionSincerely, [redacted] ***

Hi Mr***, Thanks for writing inWe're sorry to hear about the trouble with the verification processWe've escalated your case to one of our specialists, and they emailed you on 8/with the next stepsTo move forward, please reply to that email and we would be more than happy to assist Thank you!

Hi Mr [redacted] , Thanks for writing inIt appears that you are currently in communication with our support team to resolve the issues surrounding two-factor authentication in Case No [redacted] Should you require further assistance, please don't hesitate to reach out directly to that email

Complaint: [redacted] I am rejecting this response because: I have now been waiting for weeks and this matter is still unresolved Furthermore, all Coinbase seem to be doing is telling me the same thing without simply paying me what I am owed Until I have been fully paid and compensated for this whole situation, this matter will be unresolved Sincerely, [redacted]

Hello Mr [redacted] ,We would like to start by apologizing for the delay in our response to your support inquiry! We are taking steps to scale up as quickly as we can to deal with the amazing growth we have encountered over the past few monthsWe definitely understand the need for a quick response when it comes to questions about financial transactions, and we appreciate your patienceAfter review of the transfer in question, it appears that it was sent as an overnight or next day ACH transfer, which we unfortunately do not support You will need to contact your bank to have them initiate a recall of this transferOne of our team members has followed up with you in support case # [redacted] If you have any more questions or concerns, please reply directly to that case and we are more than happy to continue investigatingThank you!

We contacted Ms [redacted] about her account in case [redacted] In that email we let her know we are still looking into the issue are are hoping to have it resolved as soon as possibleWe have not forgotten or lost the funds she is owedThose funds are still safely in her account and will be paid out Unfortunately issues like this can sometimes take time to resolveHere is the last email that we sent her way: Hello, Just checking in to let you know that this issue is still unresolvedRest assured your funds are secure, and we are working hard to rectify this situation as soon as possible Thank you for your continued patience, and sorry for any inconvenience caused

Complaint: [redacted] I am rejecting this response because: I havent heard from you since then still cannot log in my recovery process started todaywe will see where it goes 48-hours is what coinbase saysSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:At no time did I use "abusive language" and even if that were the case that is not in any way a legal reason to close an account Using abusive language at a bank (since you want to refer to monetary regulations) does not legally give the bank the right to close your account At no time have you been in contact with me "many times" over any violations of your policies and you're just flat out lying about that There was single incident before you even enstated your rules about reselling bitcoin that we talked about and there were no other problems after that If there were show proof If not you'll be subpoened to do just that The fact is your company is very much anti-gay and anti-military and it is obvious by the litany of lies you're perpetrating to the Revdex.com I have ever right under the law to use your exchange as anyone else and you have no legal reason to ban my account Again I've violated no monetary regulatory statutes and you yourself can show no proof whatsoever that I have Your best bet is to just reinstate my account and start fresh despite some of your obviously bigoted staff before this is taken to civil court for discrimination Just because I and my partner are homosexual does not give you the right to ban us from your services This has gone all the way up to the Supreme Court and been decided There is no instance where either of us have violated you terms of service but single time where we were given a warning and a brief ban after which our account was reinstated Since then no rules have been broken, no regulations violated, and certainly no "abusive language" used I would heavily suggest reinstating my account as word has spread thoroughly through the lgbqt community of your bigoted employees It would be far easier and cost you far less to simply place my account in the state it was in before than to end up in a long and drawn-out discrimination case which I have been assured by my attorney that with the evidence at hand we are sure to win Again if you have proof of me violating any monetary regulator statutes present them here for the Revdex.com to see You can't do that because they don't exist we both know that Just do the right thing and open my account once again or you'll force me to file suit which I am sure will include a very thorough audit of your entire business by the IRS I know myself from speaking with several employees at your company that you are not ready for an audit nor a court hearing agaist you I"m asking politely for you to do the right thing here in spite of your numerous mistakes and homophobic tendencies and let bygones be bygones Again, the choice is yours I would recommend the less costly solution that won't put your company in the social spotlight as being anti-lgbtq Sincerely, [redacted]

Hi Mr [redacted] Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears that the issue you were experiencing related to you changing your cell phone number to a Singapore numberWe've deployed a fix since your email, and you should now be able to resume account recoveryPlease respond to Case No [redacted] should you run into any more troublesThank you!

Hi Mr [redacted] Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe've reviewed your account details and found that the bank account information that was entered did not include your last nameAs a result, the system rejected the payment methodWe've gone ahead and updated your bank account to include your full name, so you should be all setWe've responded to your support ticket on 8/Should you require further assistance, please don't hesitate to reach out directly to that emailThank you!