Coinbase

Revdex.com:You didn't refund it, you credited it to my GDAX account, which was the ideal solutionI have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inOur compliance team has completed their review of your accountOur primary goal is to make our platform safe and secure for our customersCoinbase is a regulated Money Services Business under FinCEN (FinCEN.gov), and as part of our responsibility, we are legally obligated to implement regulatory compliance mechanismsWe regret to inform you that we are no longer able to support your Coinbase account as well as any other accounts you may have createdIt's important to note that we have not blocked access to the balance currently in your Coinbase accountWhile we can no longer process brokerage orders via our banking relationship, you may still send your balance offsite to an external address

Hello Mr*** We have the details of your wire transfer and we are looking into the matter furtherWe did contact you in case [redacted] to let you know we are looking into it.As soon as we have more information regarding your wire, we will be in touch.Again, I am sorry for the troubles with this wire, but we are working to get this resolved as quickly as possible

We contacted Mr [redacted] about his account in case [redacted] That was on March 20thIn that case we were trying to find out what issues Mr [redacted] was having with his card and also trying to do what we could to get the card active and linked in the systemSince then I can see that he has been able to make some recent purchases and does have a card active in our systemThis is the last email we attempted to send to Mr***: Hello, I'm sorry for the trouble hereWhat are the amounts you're trying to use to complete the verification?

Hi there, Unfortunately, we were unable to locate your account with the email address you've providedFor security reasons, we are unable to discuss the details of your account unless you write in with the email address associated with your Coinbase account

Hi Mr [redacted] , We're sorry to hear about the troubles with two factor authenticationThe account recovery process can be difficult sometimes as it is designed to be as secure as possibleWe need to make sure it is difficult for attackers to bypass your security featuresWe've responded to your support ticket on 8/and 8/If you still need help, please respond directly to the same ticketThank you!

Hi Ms [redacted] , Thanks for writing inWe're very sorry to hear about the delay in the SEPA payment being credited to your accountWe've confirmed with the payments team that this SEPA payment was returned to your bank accountIf you still do not see the refund, please let us know and we would be more than happy to help

Hello MrB [redacted] , I am sorry for any confusion caused by the appOur engineers are looking into resolving this bug to cut down on any situations like this in the futureI am willing to give a one time credit of $for any inconvenience this has causedThat being said, I would need you to acknowledge the prices on the mobile app are not to be fully trusted right nowAnd that email confirmations are the most accurate way to keep track of the money spent per transaction Please let me know if this arrangement works for you

Hi Mr [redacted] Thanks for reaching out! We have disabled the associated accountWe will make sure your financials are not used going forward on our platformPlease keep in mind that in order to verify your bank account in our system someone would have required access to your bank login credentialsWith this in mind, I recommend immediately changing your bank password and notifying your bank that there may be potentially fraudulent transactions for your account Coinbase provides bitcoin and digital currency servicesWe are frequently targeted by identity thieves due to the irrevocable nature of digital currenciesWe truly appreciate your report, this helps keep our business safe from thieves

Hi again, It sounds like Mrhas lost access to his email, which is why he cannot sign inIn that case he will need to create a new coinbase account, and for him to also complete the ID verification on the new accountOnce he has done that, he can reach out to us through his open support ticket # [redacted] and we will be able to help him migrate his account so that he will be able to access his fundsThank you for your patience with this process and please let us know if you need anything else

We contacted Ms [redacted] about her account in case [redacted] We had initially written to her asking a few questions and trying to gather some information on what she was running intoHere is the email that was sent months agoHi ***, sorry for the frustration this is causing.Your Coinbase account is linked to your [redacted] email addressPlease attempt to access with that address, or start the password recovery process entering that address as the email address.If you are stuck, please let me know what exactly you are seeing in the screen and I'll be glad to help.Best regardsI checked out records and I didn't see any new emails from you so I apologize for any lack of communicationWe have also recently contacted Ms [redacted] recently so that we can try and come to a resolutionHere is the latest email that was sent: Hello ***,I saw your case on the Revdex.com and I wanted to reach out to you to see about coming to a resolution to thisWe haven't heard from you since the last email we sent.I know you mentioned having trouble accessing your account and at this point you would simply like to sell your fundsI see two accounts for you with CoinbaseOne under [redacted] and another [redacted] Do you have access to either one of those accounts? If not, the best option is going to be to create a new account to have the funds transferred from one account to anotherSince we would be transferring funds, we will need a copy of your ID uploaded to [redacted] to complete a balance transfer as bitcoin is an irrevocable currencyPlease also verify the same phone and financials in the new account that you createOnce I have more information, I can move forward.I am sorry for any inconvenience this has caused

Hi Mr [redacted] , Thank you for your interest in CoinbaseOur primary goal is to make our platform safe and secure for our customersCoinbase is a regulated Money Services Business under FinCEN (FinCEN.gov), and as part of our responsibility, we are legally obligated to implement regulatory compliance mechanisms We regret to inform you that we are no longer able to support your Coinbase account as well as any other accounts you may have createdPlease note, we have not blocked access to the balance currently in your Coinbase account; while we can no longer process brokerage orders via our banking relationship, you may still send your balance offsite to an external address There are a variety of factors which have been weighed in your case, and we unfortunately are unable to elaborate on our internal decision processPlease know that we do not make these decisions lightly, and do regret losing you as a customer

Complaint: [redacted] I am rejecting this response because: Bitpay said they refunded to "my address" that was used to pay themThe error then, is on Coinbase for not using my wallet to make the purchaseIf this is not explained before using your system, that is your error when you do not provide assistance when your system fails Do not interface with 3rd party and will you have any success? Of course notI am calling for your accountabilityYou see the funds, you have all the documentation to correct itI have to assume my money went into a Coinbase representative's pocket and that is why I am not getting my money backJust like Mt Gox Again, Coinbase has my money and is not giving it backBased on their response "we choose not to help you and keep your money"Just because your system is flawed, does not mean you can not correct it You have lost another, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] B [redacted]

Hi Mr***, Thank you for contacting CoinbaseWe understand that you recently wired in two separate 35k wires, one of which did not make it into your accountWe have escalated this case to our payments team, and they are investigatingAs soon as we have an update, we'll be sure to update you in Case No [redacted] We understand that this is not a trivial amount of money, and it is our priority to get this resolved for you as soon as possibleThank you

Hi Mr [redacted] , We sincerely apologize for the delay regarding this issueWe can confirm that your case has been escalated to our European payments team, and they are working hard with our bank partners to resolve this issueAs soon as they have an update, we will respond to you in your open support ticketWe appreciate your continued patience, and apologize for any inconvenience that this may have caused

Queja: [redacted] estoy rechazando esta respuesta porque: I am [redacted] daughter of [redacted] ***, my mom is hospitalized because she has throat cancer (squamous cell carcinoma) I would like to know how I can help solve all this problem I am currently in Spain with my motherI hope they can help solve this problem Thanks Sinceramente, [redacted] ***

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears that you are currently in communication with our support team to resolve the issues surrounding two-factor authentication in Case No [redacted] Should you require further assistance, please don't hesitate to reach out directly to that email

Hello Mr***, First I would like to sincerely apologize for our delay in resolving your support request! One of our team members just followed up with you in support case # [redacted] If you have any further questions regarding this, please feel free to reply directly to the support ticket and we are more than happy to assistThank you for your time and patience!

Hi Mr [redacted] Thank you for contacting CoinbaseIt appears that you requested account recovery, and that this process has been completed and approvedIf you continue to have issues, please respond with a clear description of the issue, and we would be more than happy to helpThank you!