Coinbase

Hi Mr***, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canOne of our specialists have completed account review, and have removed the flags to your accountOnce you complete identity verification, your account will be full restoredWe have reached out to you in Case No [redacted] explaining how to complete identity verificationThank you so much for your patience

Hi Mr [redacted] , Thanks for writing inWe sincerely apologize for the delay in our responseWe have been experiencing an incredibly higher than volume of support requests and we are responding as quickly we canOur records show that your account has been unlocked, and that your issue has been resolvedShould you require further assistance, please visit [redacted] new to submit a new ticketPlease note that emails to [redacted] are no longer operational, and support requests must be submitted through the portal

Complaint: [redacted] I am rejecting this response because: As per Response Coinbase still not able to fingure out Unauthorized transaction and need some other representative to investigate the matterstill the status is unresolvedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The issue was not resolved, not RESPONDED to by this company in a timely mannerUnacceptableEither hire someone to field concerns or find another business.Sincerely, [redacted]

Hi Mr [redacted] We sincerely apologize for the delay regarding this issueWe can confirm that your case has been escalated to our European payments team, and they are working hard with our bank partners to resolve this issueAs soon as they have an update, we will respond to you in Case No [redacted]

Mr [redacted] contacted us about his account in several casesOne such case was [redacted] In that case it was explained to Mr [redacted] that after our team had a chance to review his account, that he was (unfortunately) ineligible to continue using our servicesAlthough it was unfortunate that this had to happen, it is something we reserve the right to do to any of the customers on our platformAnd we are unable to share our review methods for security reasonsHere is the email that was sent to Mr [redacted] : Hello,A manual review has determined that you are not eligible to use the Coinbase platform to purchase digital currencyWe're sorry for any inconvenience that this may caused.We regret that we are not able to supply you with any additional information.Please note that we have not blocked access to any balance currently in your Coinbase accountWhile we can no longer process buy orders via our banking relationship, you may withdraw these funds at any time.Again, I apologize for any inconvenience this has caused you

Hello Mr [redacted] I am sorry for the continued troubles with your account.It looks like were were able to resolve this matter recently and I see the transactions we were waiting for have clearedYou should now have better success moving your funds to another wallet.If you are still running into trouble, please contact us in case [redacted] and we can look into the matter further.Again, sorry for the troubles

Mr [redacted] was contacted about his account in case: [redacted] We were making our way through a back log of emails and by the time we got to his email, the buy had completed in our systemWe also sent him a credit for the difference between the amount he attempted to buy initially and what was credited to his accountHere are some of the emails that were sent to him Hi there, Thank you so much for your patience on this matterI'm pleased to report that this issue has now been resolvedThe Buy order has been completed, and the BTC is now available in your Coinbase account I apologize again for any inconvenience this may have causedYou should not encounter this problem again, but if you do run into any further issues or have any questions, please let us know And Hi there, Thank you so much for your patience on this matterI'm pleased to report that this issue has now been resolvedThe Buy order has been completed, and the BTC is now available in your Coinbase account I apologize again for any inconvenience this may have causedYou should not encounter this problem again, but if you do run into any further issues or have any questions, please let us know

Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have indicated this already days ago, that the matter was resolved as soon as I mentioned the Revdex.com to them.Sincerely, [redacted] ***

Hi Mr***, Thanks for writing inWe're terribly sorry for the delay in this transferWe understand how important it is to have these transactions processed in a timely mannerWe have confirmed that your case has been assigned to one of our payment engineers, and they are working hard to resolve this as soon as they canOnce resolved, they will reach out directly to you in Case No [redacted] We really appreciate your patience and understanding

Hello [redacted] I am sorry for the trouble you are having accessing your account and for the delay in us getting back to youWe were working our way through a back log of emails, so it takes us longer than we would like to get back to our customersIt looks like we are still working on getting you into your account, but we have been in contact in case Here is some of what was written: Hi [redacted] I've updated your new number and deleted your temporary new account Have a nice day! And Hmmm, Can you try logging out completely, then clearing your cookies and cache and logging in again? I don't see why it wouldn't be sending the SMSThat number is proven to work, since you verified it on the other temporary account you created

Hi Mr***, Thanks for writing backWe simply don't see the discrepancy that you are referring to, but would be happy to take another lookWe are unable to gain a clear understanding of what you were expectingPlease include in your response a clear articulation of what you expect should have happenedThis will help us isolate the issue and provide any explanations as best we canAlso, if you don't mind, would you mind sending in a screenshot of the transactions that you are seeing on your end? You can submit all of this information in Case No [redacted] Thank you!

Complaint: [redacted] I am rejecting this response because:Can you please have someone actually read the complaint hereCoinbase keeps responding with generic BSI have calculated that they owe me ~USDThey need to provide their lawyers information if they refuse to refund me the $1,This could have been avoided if they responded back and fixed my account in a timely mannerHowever it is now past a month later and they still haven't responded to my emailsHere is the situation that they keep ignoring to respond specifically tooBecause of the fraud they allowed on the 21st of June, their "system" froze my USD account over $deficit their system causedThis freeze would not have been an issue if they would have WARNED Users that their account's would be frozen after they let some fraud their marketplaceOR EVEN IF THEY WOULD HAVE TAKEN THE $there system wrongfully said we owed, and then unlocked our fundsBut no, they froze the funds for weeksNO WARNINGS, instead, they easily let me deposit ETH, convert it to USD with ZERO WARNINGS and no issues at allHowever, when I went to buy back the ETH that I converted to USD, their system would not let meIt froze my USD funds illegally and wouldn't let me use the funds for WEEKS!They wouldn't respond to support emails, tweets and etcThey can state that they reserve the right not to let users use their exchange system, however this does not apply hereI could have easily withdrawn the USD via wire and bought the ETH in another marketplace/exchangeHowever, they chose to instead illegally hold my USD funds and I couldn't do anythingThe plan was to buy back ETH at under 260/coin, then if they looked at my trading history, and I was going to sell the 30ETH at over 300/coin (they can see that I sold out all ETH I had at 317ish)Effectively netting 40-dollars per coin, therefore, they owe me $1200-$over lost incomeAgain, they could have fixed this issue asap, instead chose too still do nothing, even months later Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because my account has been locked for more than months and the response does not guarantee that my account is unlocked soon because of backlog I will close the matter once my account is unlocked Sincerely, [redacted]

We contacted Mr [redacted] about his account in case [redacted] We were back logged so it took us longer than anticipated to get back to himWhen we looked at his account, it looks like all of the sells he was attempting did complete and are marked as such in our systemHere is the email he was sent: Hello, I apologize for the delay in responding to your emailWe have had a high volume of emails and we are making our way through them as fast as we can From this end, it appears that your sells did complete and pay the funds out to your bankAre you still running into any further trouble? Again, sorry for the late reply and for the difficulty you have been having with this process

Complaint: [redacted] I am rejecting this response because: 1) ON THE GDAX SITE, UNDER DEPOSIT, UNDER WIRE > POST THIS DAMN MESSAGE AND YOU WILL AVOID THIS MAJOR HASSLE WITH CUSTOMERS: "Incoming wires must be SAME DAY ONLYDay or Day wires (ACH) will not be accepted." PUT THAT MESSAGE IN BOLD RED LETTERS IN THE SECTION DESCRIBED ABOVE SO OTHERS DON'T FALL INTO THIS MONEY TRAP! 100% YOU NEED TO DISPLAY THIS SIMPLE MESSAGE 2) THE FIRST COINBASE RESPONSE SHOULD HAVE TOLD ME THAT I NEED TO INITIATE THE REVERSE TRANSACTION THROUGH MY BANKTHE REPLY I GOT WAS THAT THE COINBASE REP WOULD PUT IN A REQUEST TO THE COINBASE DEPT TO RESEARCH AND RETURN THE MONEY [redacted] THIS IS WRONG ACTION, WRONG ANSWER [redacted] COINBASE REP SHOULD HAVE TOLD ME THAT MY BANK SHOULD MAKE THE REQUEST SO MUCH TIME WASTED AND I AM IN NEED OF THAT MONEY I HAVE ESCALATED IT WITH MY BANKMETROPOLITAN SHOULD GET REQUEST WITHIN DAYSIF THIS IS NOT RESOLVED SOON, I AM DEFINITELY CALLING THE SAN FRAN POLICE Sincerely, [redacted] ***

Hi Ms [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe are currently investigating the reason for the delay, and can assure you that our specialists are aware of your case and are working hard to resolve itWe sincerely apologize for any inconvenience this is causingOne of our specialists has responded to you in CaseNo [redacted] We will respond directly to that thread once we have an update for youThank you so much for your patience

Complaint [redacted] I am rejecting this response because: my username for coinbase is [redacted] Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hi I talk with someone already I want to cancel the complain becouse they fix it thank youSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The matter has been resolved It would have made things much easier if the information had been provided to me when I first contacted the business, however, will chalk it up to learning on both sides.Sincerely, [redacted]