Coinbase

Revdex.com:Thank you the issue has been resolvedI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Just for clarificationIs an ID required to have an account with you? Because I opened an account with out one and used it for several weeksWhy now has my account been closed for no reason? I will take your response of requiring ID (from me when its not required in the first place) and asking me to move my money to another wallet as your unwillingness to resolve this issueSincerely, [redacted]

Hello Mr [redacted] , First we would like to start with an apology for the long wait on a reply from our support team! We have encountered an amazing surge of growth over the past few months, and are working hard to scale up our teams and systems to deal with the growth of the cryptocurrency marketWe appreciate your patience regarding this! After review of your account, it seems that you were able to gain access using the account recovery toolOne of our support team members has followed up with you in support case # [redacted] Please reply directly to that email if you have any further questions or concerns regarding thisThank you!

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canAfter reviewing your account, it looks like a member of our support team has resolved your issue on 8/Should you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe understand how important it is for your withdrawals to be completed in a timely mannerWe are currently investigating the hold up, and hope to have an update for you shortlyWe responded to you in Case No [redacted] on 8/and will reach out to you in that thread as soon as we have an updateThank you!

Complaint: [redacted] I am rejecting this response because:it doesn't resolve the issueI didn't deposit from Coinbase I deposited from gdaxI responded to the ticket and have not received a responseThe money is missingIf it was sent to Gdax where was it spent? Sincerely, [redacted] ***

We contacted Ms [redacted] about her account in case [redacted] In that case, we let her know that were very sorry to hear about her recent troubles, but we would not be able to refund her the amount of money that her roommate stole from herShe would need to get the funds from the person that took them from herAnd after a review of her account or team has decided she is ineligible to continue using our servicesThat will not block her from any of the funds in her account, but she will not be able to continue buying and selling on our platformHere is the email that was sent to her: Hi [redacted] , I'm sorry to hear these things happened to youWe cannot compensate you for your roommate stealing bitcoinYou should hold her accountable for bitcoin she stoleI suggest filing police reports and taking legal action against herCoinbase cannot suffer a financial loss due to this breach in your personal security

Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ Hello, On 11/Mr [redacted] ordered BTC for $395.16, of which he later reversed through his bankOne week later on 11/he returned BTC, but the market rate between bitcoin and USD had changed and the bitcoin Mr [redacted] had sent was now valued at USDTo compensate for the full $395.16, we then pulled $in bitcoin from Mr [redacted] balanceCurrently we are still owed $from the $which was reversed In order to rectify the situation we propose that we will drop our claim for the $that Mr [redacted] owes us if he withdraws the remainder of his balance and closes his Coinbase account Mr [redacted] can also reach out direct to us through his open ticket #XXXXXX and I would be happy to work with him there as well We look forward to reaching an amicable solution with you, and please don't hesitate to reach out with anymore questions

Hi Mr***, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canOne of our specialists have completed account review, and have removed the flags to your accountOnce you complete identity verification, your account will be full restoredWe have reached out to you in Case No [redacted] explaining how to complete identity verificationThank you so much for your patience

Hi Mr [redacted] , Thanks for writing inWe sincerely apologize for the delay in our responseWe have been experiencing an incredibly higher than volume of support requests and we are responding as quickly we canOur records show that your account has been unlocked, and that your issue has been resolvedShould you require further assistance, please visit [redacted] new to submit a new ticketPlease note that emails to [redacted] are no longer operational, and support requests must be submitted through the portal

Complaint: [redacted] I am rejecting this response because: As per Response Coinbase still not able to fingure out Unauthorized transaction and need some other representative to investigate the matterstill the status is unresolvedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The issue was not resolved, not RESPONDED to by this company in a timely mannerUnacceptableEither hire someone to field concerns or find another business.Sincerely, [redacted]

Hi Mr [redacted] We sincerely apologize for the delay regarding this issueWe can confirm that your case has been escalated to our European payments team, and they are working hard with our bank partners to resolve this issueAs soon as they have an update, we will respond to you in Case No [redacted]

Mr [redacted] contacted us about his account in several casesOne such case was [redacted] In that case it was explained to Mr [redacted] that after our team had a chance to review his account, that he was (unfortunately) ineligible to continue using our servicesAlthough it was unfortunate that this had to happen, it is something we reserve the right to do to any of the customers on our platformAnd we are unable to share our review methods for security reasonsHere is the email that was sent to Mr [redacted] : Hello,A manual review has determined that you are not eligible to use the Coinbase platform to purchase digital currencyWe're sorry for any inconvenience that this may caused.We regret that we are not able to supply you with any additional information.Please note that we have not blocked access to any balance currently in your Coinbase accountWhile we can no longer process buy orders via our banking relationship, you may withdraw these funds at any time.Again, I apologize for any inconvenience this has caused you

Hello Mr [redacted] I am sorry for the continued troubles with your account.It looks like were were able to resolve this matter recently and I see the transactions we were waiting for have clearedYou should now have better success moving your funds to another wallet.If you are still running into trouble, please contact us in case [redacted] and we can look into the matter further.Again, sorry for the troubles

Mr [redacted] was contacted about his account in case: [redacted] We were making our way through a back log of emails and by the time we got to his email, the buy had completed in our systemWe also sent him a credit for the difference between the amount he attempted to buy initially and what was credited to his accountHere are some of the emails that were sent to him Hi there, Thank you so much for your patience on this matterI'm pleased to report that this issue has now been resolvedThe Buy order has been completed, and the BTC is now available in your Coinbase account I apologize again for any inconvenience this may have causedYou should not encounter this problem again, but if you do run into any further issues or have any questions, please let us know And Hi there, Thank you so much for your patience on this matterI'm pleased to report that this issue has now been resolvedThe Buy order has been completed, and the BTC is now available in your Coinbase account I apologize again for any inconvenience this may have causedYou should not encounter this problem again, but if you do run into any further issues or have any questions, please let us know

Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have indicated this already days ago, that the matter was resolved as soon as I mentioned the Revdex.com to them.Sincerely, [redacted] ***

Hi Mr***, Thanks for writing inWe're terribly sorry for the delay in this transferWe understand how important it is to have these transactions processed in a timely mannerWe have confirmed that your case has been assigned to one of our payment engineers, and they are working hard to resolve this as soon as they canOnce resolved, they will reach out directly to you in Case No [redacted] We really appreciate your patience and understanding

Hello [redacted] I am sorry for the trouble you are having accessing your account and for the delay in us getting back to youWe were working our way through a back log of emails, so it takes us longer than we would like to get back to our customersIt looks like we are still working on getting you into your account, but we have been in contact in case Here is some of what was written: Hi [redacted] I've updated your new number and deleted your temporary new account Have a nice day! And Hmmm, Can you try logging out completely, then clearing your cookies and cache and logging in again? I don't see why it wouldn't be sending the SMSThat number is proven to work, since you verified it on the other temporary account you created

Hi Mr***, Thanks for writing backWe simply don't see the discrepancy that you are referring to, but would be happy to take another lookWe are unable to gain a clear understanding of what you were expectingPlease include in your response a clear articulation of what you expect should have happenedThis will help us isolate the issue and provide any explanations as best we canAlso, if you don't mind, would you mind sending in a screenshot of the transactions that you are seeing on your end? You can submit all of this information in Case No [redacted] Thank you!